The ITD Delivery Manager is responsible for the end-to-end execution of IT projects and services ensuring that projects are delivered on time and within budget and maintain operational continuous improvement of commercial systems and applications within Syngenta Thailand.
Serving as the primary bridge between local business users, and regional/global IT technical teams, this role ensures high system availability, data integrity, and optimal user adoption. By deeply understanding commercial and sales processes, the incumbent collaborates with leadership to optimize both system configurations and business workflows, driving efficiency and effectiveness for the Thailand commercial organization.
Key Responsibilities
Oversee Syngenta master data management processes and conduct regular data quality reviews and audits.
Manage, design, and maintain business-critical reports and dashboards to support commercial decision-making
Data Governance & Master Data Management
Act as the primary local Point of Contact (PoC) and escalation point for internal users regarding system maintenance, configuration, troubleshooting, and support.
Turn your next project into something people can use. At SNOWTEE GLOBAL SERVICE CO., LTD, take part in real projects from user research and prototyping through testing and delivery. Learn through real tasks, explain your decisions and follow through on results. We prioritize candidates currently based in Thailand. Full-time, on-site in Bangkok. Target start by 30 November 2026. Office: Muang Thai-Phatra Complex, Building A, 16th floor. Apply with an English CV and one completed project: the problem, your contribution and the outcome. Contact Christine at [email protected]. Compensation will be discussed with the hiring team.
Partner with other functions to identify process bottlenecks and align system capabilities with business workflows to enhance the quality, speed, and efficiency of sales activities.
Application Service Delivery & Support
Lead the local development & deployment the localization system and rollouts; design, build, and scale our developed applications using Microsoft Power Platform components, such as Power Apps, Power Automate and Power BI while managing timelines, resources, and stakeholder expectations.
Gather local business requirements for system enhancements and translate them into technical specifications for development teams.
Direct and manage external IT vendors, consultants, and system integrators to ensure local projects, system enhancements, and deployments are executed on time, within scope, and in alignment with business requirements. Act as the local escalation point for vendor-related delivery risks.
Partner closely with the others function to drive user adoption, deliver training, and create change management materials for new features or applications.
Driving IT local & global initiatives
Project Implementation & Local Application Development
Qualifications
Critical success factors & key challenges
Vendor Management & Accountability: Ability to drive external partners to meet strict timelines, manage vendor deliverables, and proactively mitigate risks of project delays
Process Excellence: Promote continuous improvement by utilizing data from retrospectives and establishing standard practices.
Stakeholder Management: Serve as the main point of contact for business leaders, vendors to manage expectations
Critical Knowledge:
Low-code/no-code solutions built on the Microsoft Power Platform, AI Builder and Microsoft Copilot Studio
Understand sales system & CRM- B2B, B2C ecommerce platform and order-to-cash process
Digital productivity tools; Figma, Canva, Mural, Claude, etc
System Support & Delivery: 3 to 5 years of experience managing, supporting, or implementing SAP HANA, PowerApp, PowerAutomate, Sharepoint development, Distributor portal (SFDC), CRM platforms within a commercial environment.
Application development & system analyst experienced
Proven track record of working in a multinational company, successfully collaborating with local, regional, or global IT delivery teams.
Experience supporting local system rollouts, conducting user acceptance testing (UAT), and delivering user training.
Proven experience in managing third-party vendors and external contractors to successfully execute IT projects on time, ensuring deliverables meet quality and technical standards.
Critical Capabilities:
Ability to quantify results and work collaboratively with others in teamwork
Actively take the lead in business
Communication skills ; English conversation and writing skills (ability to have business conversations = desirable, written and simple conversations = required
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