About the role
We are hiring a Technical Support Engineer (Software Testing) to work on Thailand's leading telecommunications IPTV platform. This is a hands-on QA role covering Android-based set-top box applications and the backend services behind them. If you have tested applications on Android devices, worked through logs and network captures to find root cause, and can build a test plan from scratch, you will recognise the work here.
Key Responsibilities
- Ensure end-to-end quality assurance for IPTV/OTT software products, including set-top box applications and backend services
- Develop and execute comprehensive test strategies, plans, and test cases
- Perform functional, API, performance, compatibility, frontend, and backend testing
- Identify, document, track, and verify software defects
- Design and execute API testing using mainstream testing tools
- Use Android Debug Bridge (ADB) for device connection, log collection, file operations, and performance monitoring
- Analyze system logs and network traffic to diagnose technical issues
Collaborate closely with customers, developers, and product teams to communicate testing progress, quality status, and project risks
- Gather customer feedback and business requirements, follow up on issues, and improve customer satisfaction
Technical Skills
- Experience in software testing with the ability to independently design and execute test cases
- Strong understanding of frontend (Web/App UI) and backend testing
- Proficiency with Android Debug Bridge (ADB)
- Experience using Android Logcat, Wireshark, or similar tools for log analysis and network packet capture
- Experience with API testing tools such as Postman, JMeter, or SoapUI
- Familiarity with defect tracking tools such as JIRA
- Performance testing experience is an advantage
Basic Qualifications
- Bachelor's degree or above in Computer Science, Software Engineering, or a related field
- Open to all nationalities
Language Skills
- Fluent in either Thai and English, or Thai and Chinese
- Candidates with Chinese and Thai bilingual ability are preferred
