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- About the Role
- aCommerce is seeking a highly organized and results-driven Project Manager to join our Commercial Operations team. In this unique, client-dedicated role, you will be directly employed by aCommerce but will serve as the dedicated project lead for one of our premier retail brand partners.
- You will be the primary bridge between the brand, aCommerce’s internal teams, and third-party partners. Your core mission will be to lead the end-to-end implementation of technology solutions that drive the brand's e-commerce and retail success, ensuring seamless integration, operational efficiency, and high client satisfaction.
- Key Responsibilities
- Client Engagement & Stakeholder Management: Act as the primary, client-facing point of contact for the retail brand. Build strong, trusted relationships, manage expectations, and lead regular status alignments to ensure the brand's commercial goals are met.
- Commercial Project Delivery: Lead the end-to-end execution of commercial operations projects, which may include new market launches, retail campaign rollouts, process optimizations, and brand-specific initiatives.
- Tech Solution Oversight: Manage and support the implementation of technology solutions required to achieve the brand’s commercial objectives (e.g., e-commerce platforms, OMS, CRM, or retail integrations). Ensure business requirements are properly translated to the tech teams.
- Cross-Functional Leadership: Coordinate with aCommerce's internal teams (Operations, Tech, Marketing, and Supply Chain) and third-party partners to ensure seamless project delivery on time and within budget.
- Process & Operational Excellence: Identify operational bottlenecks within the brand's current workflows and project manage the solutions to improve efficiency, scalability, and the overall customer experience.
- Risk Management & Reporting: Proactively identify project risks and develop mitigation strategies. Provide clear, regular reporting on project health, timelines, and commercial impact to both internal leadership and the brand.
- Qualifications & Requirements
- Experience: 5+ years of proven experience in Project Management, preferably within E-commerce, Retail, SaaS, or a Tech environment.
- Tech-Savvy: Strong track record of successfully managing and implementing technology solutions or system integrations.
- Client-Facing Expertise: Demonstrated experience working directly with clients, brands, or external stakeholders. You must be comfortable leading client workshops, delivering presentations, and navigating complex stakeholder relationships.
- Communication Skills: Excellent verbal and written communication skills. Ability to translate complex technical concepts into clear business terms for the brand, and vice versa for the internal tech teams.
- Education & Certifications: Bachelor’s degree in Business, Information Technology, Operations, or a related field. PMP, Agile, or Scrum certifications are a strong plus.
