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Billing Development Manager

aCommerce

Bangkok

External

About the Role: You will own the design and architecture of aCommerce's billing platform. Your main goal is to turn billable business events into accurate, auditable charges, invoices, and financial records. This is a highly hands-on leadership role where you will lead a team of data engineers while continuing to write code, build prototypes, and set engineering standards. Key Responsibilities: - System Architecture: Design and own the end-to-end architecture of a scalable, multi-country, and multi-currency billing platform. - Data Pipelines & Modeling: Architect pipelines to extract business events from supply chain and SaaS applications, and define the complete billing data model. - Pricing Engine: Build a flexible rating and pricing engine that supports various commercial models, including tiered pricing, subscriptions, and per-order fees. - Hands-on Coding (MUST): Write production code for critical components, build prototypes, and perform comprehensive design and code reviews. - Engineering Standards: Establish and enforce best practices like CI/CD, automated testing, version control, and infrastructure-as-code. - Financial Compliance: Ensure the platform meets strict accounting requirements, including revenue recognition, tax, month-end close, and ERP integration. - Team Leadership: Lead, coach, and develop the billing engineering team through hiring, goal-setting, and regular feedback. Qualifications: - Bachelor's Degree or higher in Computer Engineering, Computer Science, or a related field. - 7+ years of experience in data or software engineering, including at least 2–3 years leading an engineering team. - Proven experience designing and building billing, invoicing, payments, or other financial systems. - Expert SQL and strong Python skills, with the ability to write and review production-grade code. - Strong technical architecture skills and deep experience in data modeling (PostgreSQL and Amazon Redshift). - Solid understanding of accounting principles (e.g., order-to-cash, revenue recognition, double-entry bookkeeping). - Excellent command of English, both spoken and written. Useful Additional Experience (Nice to have): - Experience working with the AWS platform. - Experience with ERP or accounting systems (e.g., NetSuite, SAP, Oracle, Dynamics). - Experience with multi-entity billing in ecommerce, logistics/3PL, or SaaS. Perks & Benefits: - Flexible work from home options, flexible leave, and solid healthcare services. - Attractive and comfortable workspace located at EmQuartier (Thailand office).

Technical Development Lead

aCommerce

Bangkok

External

About the Role: We are looking for a Senior Development Lead to turn business problems into practical software solutions. This is a hands-on leadership role where you will work closely with the Product Manager to own technical direction, engineering delivery, and team development. Tech Stack & Platforms: - Platforms: Magento, Shopify, WooCommerce, and System Integration Projects. - Technologies: PHP, Node.js, Python, React, MySQL, and GraphQL/REST APIs. - Deep expertise in every tool is not expected, but you must be able to review code, make sound architectural decisions, and pick up new patterns quickly. Key Responsibilities: - Shape Solutions: Partner with Product and business leadership to clarify problems, explain trade-offs, define scope, and recommend practical technical paths. - Own Solution Design: Lead system architecture, ensure security and performance, manage technical debt, and stay close to implementation through code reviews and prototyping. - Lead Delivery: Break down solutions into deliverable increments, improve CI/CD and automated testing, and own production readiness and incident resolution. - Develop the Team: Coach engineers through regular feedback, handle hiring and performance management, and build a collaborative, blame-free culture. Qualifications: - 5-7+ years of software engineering experience, including 2+ years leading engineers. - Strong hands-on experience with backend services, APIs, databases, and integrations. - Proven solution design skills with the ability to compare alternatives and choose the appropriate level of complexity. - Experience with cloud environments, automated testing, CI/CD, and production monitoring. - Clear English communication skills to make complex technical topics understandable to both engineers and business stakeholders. Useful Additional Experience: - Experience with ecommerce, order management, inventory, fulfillment, or payments. - Familiarity with Python-based services, distributed systems, or working across regional teams. - Experience using prototypes, product data, automation, or AI-assisted development capabilities to validate ideas.

Data Engineer (Freelance)

aCommerce

Bangkok

External

aCommerce Data Engineer will be responsible for building, optimizing and maintaining robust data pipelines as well as designing meaningful data models in our Data Platform for analysts to serve key business purposes as a Data-Driven company. A successful candidate will be working with our cloud-based Big Data Platform to digest marketplace data either structured or unstructured from different marketplaces in order to facilitate data utilization. The candidate will have to design and implement a strategic way to utilize all the data extracted from several marketplaces. The candidate will be also working closely with other application teams and product managers in order to align with other teams and business roadmap. Duties and responsibilities - Participate in designing and implementing as well as maintaining data pipelines for digesting data from various marketplaces into Data Platform - Demonstrate continuous improvement by inspecting and adopting new ideas for improving solutions, tools and processes - Work closely with members of IT (e.g. Architecture, DevOps and Business Analysts) to ensure the highest quality softwareCoach fellow associate data engineers Capabilities - Bachelor Degree from Computer Engineering, Computer Science or related fields - Good knowledge of SQL, relational database design and efficient methods for working with large size of data - Good knowledge of Python - Understanding of fundamental design principles behind data-oriented application - Ability to understand business requirements and be able to express them in computer language - Ability to communicate in English, both written and oral form

Business Development Manager/ Associate Manager

aCommerce

Bangkok

External

We are building out a world class business development team here at aCommerce and require people who excel in fast paced, performance driven, customer facing environments. We are the leading ecommerce enabler in ASEAN and are in an exciting growth period at which you will be working with the key decision makers of global brands on a daily basis, ensuring that we exceed their expectations as well as establish long term relationships. As the Business Development Manager, you will be responsible to educate clients about our company's services in order to increase sales and develop strong relationships with new clients as well as maintain relationships with existing clients. Key Responsibilities - Manage sales management process - pipeline, account planning, CRM and proposal to meet target - Ensure all customers are successfully on-boarded on time and within budget - Prospect and pitch new business opportunities to meet sales target - Research or market survey for new business opportunity, trend and strategy for sales growth to meet sales target - Set up and monitor commercial activities to meet or deliver target on sales budget, cost, volume and efficiency target/KPI - Monitor and report the process across the revenue cycle from customer acquisition to engagement to success - Develop and maintain the customer relationship by excellently understanding the key customer or target audience to ensure their objectives are being met in order to retain business - Run commercial and trend analysis, scenario modelling and opportunity assessment leading to a commercial insight/recommendation/survey - Ensure compliance to company policies and procedures in so far as applicable to all financial and non-financial transaction - Lead and coordinate with related parties both internal and external to achieve the operation and sales target. - Create agreement document with client Qualifications - 2-4 years of sales or marketing experience, ecommerce sales marketing would be advantage, lead generates, account management, advertising agency background - Experience in e-commerce, digital marketing, business development, trading, retail, distributor industry and/or logistics is beneficial - Ability to feel comfortable in a high intensity, KPI driven, sales environment. - Good presentation, communication, negotiation and analytical skills - Good command of English skills About aCommerce aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines. The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Client Growth Associate

aCommerce

Bangkok

External

ROLE PURPOSE AND DESCRIPTION Goal: As aCommerce SaaS Product Manager Onboarding & Client Growth, you work closely with our product management team and our commercial teams to take our SaaS product EcommerceIQ to market. We built the most sophisticated ecommerce platform in Southeast Asia, helping some of the largest brands grow their ecommerce faster than on any other platform, due to our powerful promotion tools and extreme volume handling. We want you to accelerate our Go-To-Market, design all aspects of the off-screen customer experience, challenging and evolving every aspect of the products, services and experience we provide to our clients. We want you to always be on top of ecommerce and SaaS client growth trends globally, ensuring that we create a benchmark for enterprise SaaS clients in the region. We want you to listen closely to prospective and existing clients to help us make our products and experience even stronger, and to anticipate market opportunities. You will our guru for all things SaaS clients, for the product and engineering teams, for the commercial and client services teams, for Finance and for our operations teams. Responsibilities: Create our SaaS clients onboarding and client growth function, in terms of structure, processes and resources, building up a team in line with the growth of our business, for both EIQ SaaS and EIQ Market Insights. Specifically, this role will be doing: ● Plan all aspects of our SaaS client onboarding and client growth strategy in conjunction with all stakeholders. Set a clear mission and deploy strategies focused towards that mission ● Take ownership of customers issues and follow problems through to resolution. Develop service procedures, policies and standards ● Keep accurate records and document customer service actions and discussions. ● Able to Analyze statistics and compile accurate reports ● Improve customer service experience, create engaged customers and facilitate organic growth ● Determine priorities to create structure and call out gaps based on client expectations and business impact ● Define every aspect of the client experience and work with all stakeholders to ensure that the clients’ and user experience is nothing less than perfect ● Work with each of the IQ Product Managers to identify opportunities to improve the SaaS experience of our products ● Work with the Product Marketing Manager, our training manager and each of the IQ Product Managers to build out the training material, user support material, onboarding and offboarding SOPs, etc. ● Work with the commercial teams to optimize our GTM strategy ● Define how we help our clients grow their ecommerce business across multiple channels faster on aCommerce than on any other platform, taking full advantage of our suite of products ● Work with the marketing teams to optimize our message and to acquire new, high-value clients. ● Work closely with the Client and Application Support teams ensure a flawless client and user experience ● Identify possible risks and take measures to prevent these and escalate if needed ● Keep ahead of industry’s developments and apply best practices to areas of improvement ● Control resources and utilize assets to achieve qualitative and quantitative targets ● Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment QUALIFICATIONS Technical Qualifications ● Bachelor Degree, MBA or higher Soft Skills and Other details ● Experience with managing client operations, client expectations and client success As, ideally in a SaaS context ● Proven, strong communication skills at senior and junior levels, with commercial, customer support, product, engineering, and marketing teams ● Understand and able to process data, visualize, map, and investigate big data ● Ability to articulate complex technical concepts in easy-to-understand for non-technical users and clients ● Good problem-solving and analytic skills ● Excellent attention to detail – we love our clients ● Willingness to ‘get hands dirty’ – we are still a start-up ● Strong interpersonal, negotiation, and decision-making skills ● Excellent command of English, both spoken and written

Creative Coordinator (6 months contract)

aCommerce

Bangkok

External

Responsibilities Team management - Guidelines for setting goals and summarizing results - Create, initiate, compile, and format all the design templates that relate to the team's work. - Strong with creative service and exploring more opportunities. - Coaching and training the team for standard setup - Effective communication skills play a vital role in fostering team unity and reducing conflicts. - Be proactive in improving the team's work quality. - Guidelines are designed to assist the team in completing your tasks efficiently and effectively. - Summary of ticket, workload and delivery date to the team to manage capability and efficiency. Planning and Organization - Manage the production process for brand marketing collateral and other creative marketing and communications projects. This includes mapping out project budgets, timelines, scope of work, etc. - Ensure timeliness and quality of client deliverables - Prioritize project timelines, workloads, cross-functional teams, and project objectives to ensure all elements of a project/campaign stay on track. Communication & Project Management - Accountable for designing the creative aspect of marketing campaigns to achieve client’s satisfaction - Comfortable to provide advice, coach the team members, and make decisions which not conflict with the principles and processes of the team - Be accountable for communicating internal plans/methodology and daily communication with key internal stakeholders - Adopt a client-centered approach to all projects undertaken to ensure effective communication and project management throughout - Maintain campaign design, lead the development of creative briefs, and support the development of presentations - Maintain the consistency of the visual brand across all online collateral, and implement tools and activities to help ensure usage of and adherence to client’s brand guidelines. - Managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines - Reviewing creative work for adherence to brand standards and best practices - Reviewing client budgets to ensure that projects are completed within budget parameters - Developing concepts for new campaigns based on client needs and brand identity - Reviewing advertising drafts to ensure that they are relevant to target audiences and convey the appropriate message - Evaluate, recommend, and implement opportunities to improve design, internal tools, and processes. - Develop and lead an iterative and evidence-based approach to concept creation, ensuring that the content produced effectively communicates with the target audience through rigorous testing and evaluation activities. - Create briefs to suit the needs of each customer in accordance with the work processes of the relevant internal teams. To create understanding and smooth work between collaboration teams. - According to the contract, review the monthly budget and quota numbers for each brand. - Assign Tasks and Manage resource capability and efficiency Qualifications - 2-3 years of hands-on Project Coordinator or Clients facing experience - Can do Photoshop, Illustrator, After effect, Premier Pro and any other design tools would be advantage - Microsoft Office (Excel, PowerPoint, word) - Excellent in UX / UI is a plus - Able to design for desktop mobile and tablet - Able to do PowerPoint presentations - Able to do motion graphics and video - Able to design in all categories, especially beauty and fashion - Be initiative, always create new things for team development - Multi-tasking skill - Able to understand client's needs Good English skill

Specialist - Payroll (Junior - Senior)

aCommerce

Bangkok

External

We are seeking a skilled and detail-oriented Senior Specialist – Benefits, Payroll and Compliance to join our dynamic HR team. This role is pivotal in ensuring our total rewards strategy is competitive, compliant, and aligned with our business goals. You will be responsible for managing and optimizing compensation structures, benefits programs, and payroll processes to support employee satisfaction and organizational effectiveness. Key responsibilities: - Fully responsible for aCommerce Employee Salary payment and other relevant matters such as Commission, Benefit, Allowance, Social Security Fund, Provident Fund report and Group Health Insurance.  - Operate in Human Resource process as a personnel record, leave record, working Information etc. - Update data in payroll system such as new employee, transfer, rotate, resign and personnel data of employee. - Oversee end-to-end payroll processing, ensuring accuracy, compliance, and timeliness - Collaborate with Finance and HR teams to reconcile payroll data and resolve issues - Ensure adherence to local labor laws, tax regulations, and internal controls - Prepare bonus evaluation form, collect employee attendance data. - Manage base pays administration for benefits, including open enrolments, communications, audits, vendor management and service delivery. - Provide Compensation & Benefits services and ensure accuracy and employees satisfaction.  - Coordinate with the government such as Revenue Department, etc. regarding benefits and payroll matters. - Be part of other HR and departmental processes to ensure the entire organization receives the right C&B guidelines and support - Other duties as assigned. Requirements: - At least 2-3 years of experience in Payroll management. (Experience handling payroll for a large-scale workforce of 800+ employees will be highly advantageous). - Degree in Human Resource Management, Finance&Accounting, Business Administration or other related fields. - Specific Expertise: Highly proficient with proven hands-on experience in using TigerSoft payroll software is a must. - Good knowledge of Thai Labor Law, Thai Tax Law and/or any relevance. - Be rigid, well-organized, occupy thoroughly work style and good analytically skills - Strong computer literate in Ms. Office especially Microsoft Excel. - Good problem solving and decision-making skill - Excellent interpersonal and communications skills  - Good command of both spoken and written in English - Highly detail-oriented, strong problem-solving skills, excellent time management, and the ability to work well under pressure during payroll cut-off periods.

Technical Specialist - AI Engineering

aCommerce

Bangkok

External

Job Purpose We are building AI‑powered systems that support multi‑marketplace operations, warehouse operations, financial workflows, and internal developer productivity across Southeast Asia. We’re looking for an AI Developer who can build real AI features and contribute to our broader AI strategy — helping shape how our teams adopt, scale, and govern AI across the company. This role is perfect for someone who enjoys hands-on engineering but also wants to influence how AI is used at an organizational level. aCommerce is a learning organization, and we are looking for a contributor to that learning mindset who is specialized in software development that effectively incorporates LLMs. Duties and Responsibilities - Build and integrate AI features into internal tools, microservices, and automation workflows. - Develop LLM‑powered assistants, RAG systems, and knowledge tools using models like Claude, GPT, and Gemini. - Create APIs, pipelines, and services that make AI reliable, scalable, and safe. - Improve developer productivity through AI‑augmented coding, testing, and documentation tools. - Contribute to the company’s AI roadmap and help identify high‑impact AI opportunities. - Evaluate new AI tools, models, and platforms — and recommend what we should adopt. - Help define best practices for prompt engineering, model usage, and safe deployment. - Support teams in adopting AI responsibly, including training, documentation, and internal guidelines. - Work with architects to ensure AI systems follow governance, auditability, and data‑handling standards. - Partner with product, engineering, and operations teams to translate business needs into AI solutions. - Lead design discussions for new AI‑powered features and internal platforms. - Help build a culture of experimentation and continuous improvement around AI. Capabilities - At least 5 years of software engineering experience. - Proven experience working on agentic applications with the ability to articulate the tradeoffs between different approaches - Strong skills in Python, Node.js/TypeScript, or Go. Good awareness of SQL - Hands-on experience with LLM APIs and context engineering. - Familiarity leveraging vector databases, RAG pipelines and memory systems - Experience building APIs, microservices, or event‑driven systems. - Experience with enterprise SDLC tooling including version control, CI/CD systems, testing methodologies as they pertain to generative and agentic applications. - Interest in AI strategy, evaluation, and responsible AI practices. - Curiosity, problem‑solving mindset, and willingness to explore new tools. - Experience with delivering applications to Kubernetes runtime environments a plus - Experience using workflow engines, automation, or internal developer platforms.

Lead - Marketing Planning & Strategy

aCommerce

Bangkok

External

Job purpose Lead - Marketing Planning & Strategy is a challenging role that provides an opportunity for you to build your own team and grow our client’s businesses. You will get to see the total picture of the business, marketing media optimizing (AdWords, Facebook, CRM, SEO etc), and deliver beyond impressions and clicks and getting deep into anything that helps drive sales including promotion strategy or website optimization. Job Responsibilities - Be the owner of client’s success, responsible for overall client performance and satisfaction - Plan client roadmaps based on their objectives, backed by data or industry best practices - Set up a work process in order to get tasks completed with good quality and in time. Manage client expectations by clearly indicating deadlines and scope of work - Monitor budget, performance, and key metrics closely throughout the month - Work with media optimization team to execute plans to meet budget, targets and deadlines - Provide performance reports by data and analyses, demonstrating deep understanding of each media channel and areas that clients need help in (ecommerce, lead generation or branding) - Initiate ways to improve client performance and team efficiency - Consult and grow client’s businesses by developing data-driven sound online marketing strategies and media plans that meet business objectives, as well as suggest best practices to clients to have best-in-class ecommerce website - Identify new opportunities to upsell aCommerce services with current clients - Mentor and coach 1-3 junior team members Key Requirements - Experience in client-facing or consulting roles such as Account/Project Manager or Sales - In-depth knowledge and understanding in Google Analytics as well as online marketing media channels - Analytical, able to work with data and analyze it to find insights and come up with next steps - Strong organization and problem solving skills with the ability to lead, manage and execute multiple projects quickly and efficiently - Good communication and presentation skill, able to keep every stakeholder aligned and updated - Proactive, with the ability to work well independently and as a team - Professional, positive attitude with a strong work ethic and willingness to learn - Experience in ecommerce or managing own shops is a big plus (no need to be an ecommerce site – Instagram, Facebook or any other shops are fine)

AI Transformation Lead

aCommerce

Bangkok

External

Duties and responsibilities aCommerce is the region’s leading ecommerce service provider. With over 800 talented staff and operations in Indonesia, Thailand, Malaysia, Singapore and the Philippines. As the AI Trainer, you will champion the adoption, integration, and safe usage of Artificial Intelligence across the organization. The role will be part trainer, part coach in helping non-technical staff employ the standard tools deployed by the company to improve personal and department productivity. This person will be focused on internal productivity across commercial, operations, marketing, product, finance, and support. Job Responsibilities in a nutshell: - Develop strategies for the deployment and use of AI within the company using company provided standard tooling - Development and delivery of training programs to help staff understand the AI tools and apply them into their personal productivity - Track the use of AI for personal productivity and use it to evangelize to others inside and outside of the company, showing how we use AI effectively along with the growth of adoption - Work to establish policy and learning for the safe use of AI for citizen developers. - Establish lightweight processes to evaluate new AI tools coming into the company for suitability of purpose and corporate standards, including security standards. - Occasionally work with product managers to embed AI features into existing and new products. Capabilities Essential Qualifications - Minimum 4 years of experience operating as a corporate trainer or learning systems developer . - Demonstrated ability to advocate for new technologies and drive organizational change and adoption. - Strong communication and presentation skills to effectively evangelize AI usage internally to staff - Experience in developing cross-functional training programs and supporting policy - Experience in researching new technologies and techniques for applying technology is a plus - Experience in engaging with Senior Management to gain consensus and sponsorship for key initiatives a plus - As this role is regional in nature, strong command of written and spoken English is required. Good command of the Thai language is important Technical & Industry Knowledge - Good understanding of current AI tools, generative AI technologies, agent systems, and emerging ecosystem trends. - Knowledge of data privacy, security standards, and ethical considerations surrounding corporate AI deployment. - Ability to establish evaluation frameworks and lightweight governance processes for new technology adoption. - Familiarity with the software development lifecycle to effectively collaborate with developers and technical product managers is a plus

Software Engineer (Full stack)

aCommerce

Bangkok

External

Job purpose We are seeking a Software Engineer who specializes in Backend <Python> to join our growing team of technical experts where you will build and deliver our large-scale systems that helps our clients to accelerate their e-commerce business in the Southeast Asia market. As a part of the software development team, the candidate will focus on improving the quality of the company's products, by applying industry best practices, and expanding the coverage of automated testing. A successful candidate will develop and enhance a large-scale micro services system. Candidates should expect to work with other team members on designing and implementing core platform components. Candidates should also expect to create unit tests, automated functional tests and load tests for all micro services. Job Scope: - Design and develop software for managing order workflows and inventory related to the sale of goods on e-commerce sites and shopping channels. - Collaborate with back-end developers and web designers to improve usability. - Create quality mockups and prototypes. - Design and implement real-time API, asynchronous process, and batch processes for integrating with external systems. - Develop unit testing, automated functional testing and load testing for improving system reliability and performance. Requirements: - At least 2 years of experience working software engineering, software integration or other similar roles - Experience in at least one programming language such as Python, Java or Ruby is required. - Experience with JavaScript, CSS, jQuery, and one of the front-end frameworks is required. - Experience with SQL and/or NOSQL databases is preferred. - Experience working with Message Broker (i.e., RabbitMQ) is preferred. - Strong knowledge and background of Software Development Life Cycle activities (Design, Implementation, Code Review, Unit Testing, Debugging, and Release) with experience in agile practices strongly preferred - Strong analytical and problem skills as well as an attention to details. - Self-motivated, multitasking, pressure-tolerant, result-oriented personality with excellent English communication, interpersonal, team building and time-management skills - Awareness of the demands of building cloud-based applications required. Experience of developing and running applications in a Kubernetes ecosystem preferred - Experience with automated testing technologies like Selenium, Robot Framework, or Cucumber is a nice plus.

Senior Specialist - Marketing Key Account Management

aCommerce

Bangkok

External

Job purpose As the Communication Planning and Strategy Executive at aCommerce, you will be a key player in developing and executing communication strategies that enhance the online presence and sales performance of our e-commerce clients. You will be responsible for short video production, live-streaming marketing initiatives, and influencer and affiliate management within the e-commerce ecosystem. The role of CPS is to be part of the collaborative team, which consists of marketing, e-store manager, Key Account Management, and demand fulfillment. The CPS is expected to be the project lead from the marketing side, to grow the client’s e-Commerce GMV and revenue. CPS objective is to achieve the project KPI and project profitability, and reporting to (CPS) Communication Planning and Strategy Manager/Supervisor. Job Responsibilities: Communication Strategy: - Develop and implement communication plans tailored to clients' e-commerce goals and target audiences. - Stay abreast of e-commerce industry trends, technological advancements, and competitor strategies. - Collaborate closely with cross-functional teams to ensure consistent messaging and branding across various e-commerce channels. Short Video Production: - Conceptualize, script, and coordinate to produce short videos that showcase our clients' products and services. - Collaborate with the creative team to ensure the video content is aligned with the client's brand and product offerings. - Optimize videos for various e-commerce platforms, ensuring they drive engagement and conversions. Live Streaming Marketing: - Plan and coordinate to execute live streaming campaigns on e-commerce platforms and social platforms to engage with our client's target audiences in real-time. - Monitor live streams and media plan (if any) to optimize product visibility and conversion rates. - Analyze live streaming performance data and adjust strategies for maximum ROI. Influencer and Affiliate Management: - Develop and manage influencer and affiliate marketing programs tailored to drive awareness, traffic, and sales for our e-commerce clients. - Identify and establish relationships with influential figures in e-commerce platforms and social platforms. - Coordinate with influencer and affiliate partners to promote our clients' campaigns effectively. Reports - Track and report weekly or monthly on all activities, in all metrics including the impact of influencer collaborations on e-commerce sales and brand recognition, making data-driven adjustments to optimize program effectiveness. Key Requirements - Bachelor's degree in communications, marketing, public relations, or a related field - 3-5 years of experience in a direct field related to communication planning and strategy for e-commerce brands or companies. - Deep understanding of e-commerce platforms and their trends. Tiktok is preferable. - Strong analytical mindset with the ability to leverage data for decision-making. - Strong understanding of marketing communication theory and principles. - Ability to think strategically and creatively. - Excellent written and verbal communication and presentation skills. - A self-starting attitude – the ability to work independently and take initiatives - Ability to manage multiple projects simultaneously - Good command in English

Associate Category Head - Marketing Key Account Management

aCommerce

Bangkok

External

Job purpose: As a Marketing Key Account Manager (MKAM) at aCommerce, you will lead strategic paid media planning and execution for top e-commerce clients across Southeast Asia. Your primary responsibility is to ensure that integrated campaigns across Meta, Google, TikTok, Shopee, Lazada, and other online media effectively drive traffic, conversions, and revenue growth. You will act as the key liaison between clients and internal teams—including paid media, SEO, CRM, platform specialists, and other key stakeholders—overseeing campaign performance, aligning execution with client KPIs such as GMV and ROAS, and providing strategic insights that drive business impact. Job Responsibilities: Client Management ● Serve as the key strategic contact for assigned e-commerce clients. ● Understand client business goals and translate them into actionable digital marketing plans. ● Lead client communications and performance reviews. ● Provide clear briefs and direction to internal teams. ● Maintain strong client relationships and ensure high satisfaction. Campaign & Project Coordination ● Oversee and manage the execution of campaigns across various platforms. ● Collaborate with internal teams including media planners, creatives, SEO, CRM, and marketplace specialists. ● Ensure campaigns are launched on time, within budget, and meet quality standards. ● Monitor progress, troubleshoot issues, and ensure alignment with overall strategy. Media, SEO & CRM Collaboration ● Coordinate with MPS (Media Planning Specialist) to develop strategic media plans. ● Review and ensure the completeness and quality of media plans before presentation to clients. ● Ensure SEO and CRM initiatives are aligned with overall campaign objectives. ● Facilitate integration of media, SEO, and CRM efforts to drive performance. Platform Expertise & Strategy ● Leverage platform-specific knowledge across Meta, Google, TikTok, Shopee, Lazada, and other online media ● Advise clients on platform trends, ad formats, and marketplace best practices. ● Guide optimization strategies to improve ROAS, conversion rates, and customer engagement. Reporting & Analysis ● Review and consolidate campaign performance data and reports. ● Analyze metrics such as GMV, ROAS, CTR, and CPC to derive actionable insights. ● Present reports and strategic recommendations to clients. ● Use data to inform future media planning and creative direction. Key Requirements: ● Bachelor’s degree in communications, marketing, public relations, or a related field. ● 6+ years of experience in digital marketing, client servicing, or performance marketing (e-commerce or agency background preferred). ● Team Leadership & Mentorship: Proven ability to lead, motivate, and develop a team of account managers or specialists. Experience in workload management, coaching junior talent, and fostering a high-performance culture. ● Strategic Stakeholder Management: Ability to influence internal cross-functional teams (Media, SEO, CRM) and lead high-level discussions with C-suite or Brand Lead clients. ● Analytical Mindset: Strong ability to leverage data for decision-making and translate complex metrics into executive-level narratives. ● Platform Expertise: Deep understanding of online media platforms including Meta, Google, TikTok, Shopee, and Lazada. ● Project Management: Proven track record of managing multiple large-scale projects simultaneously under tight deadlines. ● Communication: Excellent written and verbal communication skills; ability to present complex strategies clearly. ● Technical Proficiency: High command of MS Office (Excel, PowerPoint, Word).

Media Planner - Manager/Senior Manager

aCommerce

Bangkok

External

Job purpose The Media Planning & Strategy Manager is a key role focused on driving Sustainable Growth for our brand partners. You will be responsible for architecting media strategies that not only deliver top-line revenue but also maintain healthy Profitability. By balancing aggressive scaling with financial efficiency, you will ensure long-term business success in the competitive ecommerce landscape. Job Responsibilities: - Growth & Profitability Strategy: Develop and execute full-funnel media plans that maximize revenue while optimizing the cost of acquisition to ensure bottom-line profitability. - Sustainable Budget Management: Lead the allocation and forecasting of media investments to ensure consistent and sustainable growth across all digital channels. - Financial Performance Tracking: Monitor and analyze media investment efficiency (ROAS/ROI) to ensure all campaigns meet the brand's financial health standards. - Data-Driven Optimization: Use analytical thinking to translate complex data into actionable insights, improving campaign performance and investment returns. - Marketplace & Social Mastery: Oversee strategic media execution across Google, Meta, TikTok, and Marketplaces (Shopee, Lazada) to capture growth opportunities. - Leadership & Mentorship: Lead and develop the team's technical and soft skills, fostering a result-oriented culture that delivers "WOW" service to clients. Key Requirements - 5-8 years of experience in Media Planning or Digital Strategy, with a strong focus on Growth and Profitability. - Financial Acumen: Excellent ability to manage large-scale budgets and understand the business impact of media spending. - Analytical Thinking: Proven expertise in data modeling (Excel, GA4) to drive strategic decisions and sustainable outcomes. - Result Oriented: A high level of accountability and a track record of meeting or exceeding commercial KPIs. - Strategic Communication: Strong presentation skills in English and Thai, capable of influencing senior stakeholders. - Ecommerce Expertise: Deep understanding of the SEA digital ecosystem and how media drives sustainable sales growth

Lead - Communication Planning and Strategy

aCommerce

Bangkok

External

Job purpose The Lead, Communication Planning is the creative engine behind our Live Streaming success. Your mission is to design tactical communication plans and innovative content mechanics that turn viewers into buyers. You will drive Sustainable Growth by balancing high-energy creativity with a sharp focus on Profitability and GMV improvement across all live platforms. Job Responsibilities: - Live Tactical Strategy: Lead the end-to-end communication planning for Live Streaming (TikTok, Shopee, Lazada), focusing on high-conversion scripts, flows, and tactical hooks. - Creative Growth Mechanics: Develop and pilot new, out-of-the-box creative tactics and interactive mechanics to drive immediate GMV improvement and engagement. - Brand Strategy Customization: Tailor communication plans for each brand partner to ensure their unique value proposition drives sustainable sales growth. - Planning & Organizing: Oversee the live streaming calendar and coordinate with KOLs, production, and brand teams to ensure all plans are delivered on time with zero missed deadlines. - Performance Analysis: Use analytical thinking to evaluate live stream data, identifying key drivers for revenue and areas for profitability optimization. - Result-Oriented Execution: Take full accountability for campaign outcomes, ensuring all tactical communication leads to measurable business growth and "WOW" service standards. Key Requirements: - Minimum 5 years of experience in Communication Planning, Content Strategy, or Live Stream Management. - Platform Specialist: At least 2 years of hands-on experience specifically with TikTok or Ecommerce platforms (Shopee, Lazada), with a focus on Live Streaming and tactical campaign management. - Tactical Creativity: Proven track record of creating content or live mechanics that drive immediate commercial results (Drive Revenue). - Ecommerce Insight: Deep knowledge of the TikTok/Marketplace ecosystems, algorithm trends, and audience behaviors. - Analytical Thinking: Strong ability to turn live stream data/metrics into actionable strategy pivots to ensure profitability. - Strategic Communication: Excellent presentation and storytelling skills in both Thai and English. - Agility & Accountability: A self-starter who thrives in a fast-paced environment and takes 100% ownership of project success (Result Oriented).

Media Planner - Senior Specialist

aCommerce

Bangkok

External

Job purpose Marketing Planning &Strategy Analyst – Project Manager is a challenging role that provides an opportunity for you to grow our client’s businesses. You will get to see the total picture of the business, marketing media optimizing (AdWords, Facebook, CRM, SEO etc), and deliver beyond impressions and clicks and getting deep into anything that helps drive sales including promotion strategy or website optimization. Job Responsibilities - Be the owner of client’s success, responsible for overall client performance and satisfaction - Plan client roadmaps based on their objectives, backed by data or industry best practices - Set up work process in order to get tasks completed with good quality and in time. Manage client expectations by clearly indicating deadlines and scope of work - Monitor budget, performance, and key metrics closely throughout the month - Work with media optimization team to execute plans to meet budget, targets and deadlines - Provide performance reports by data and analyses, demonstrating deep understanding of each media channel and areas that clients need help in (ecommerce, lead generation or branding) - Initiate ways to improve client performance and team efficiency Key Requirements - Experience in client-facing or consulting roles such as Digital Media Planning, Account Management or Project Management - In-depth knowledge in Google Analytics and have a deep understanding of online marketing media channels - Understand ecommerce business models/trends in Thailand and understand advertising ecosystems to be able to provide consulting to clients. - Minimum 2 years working experience in an Ecommerce company, Internet start-up, International Brand, FMCG, retailer or consulting BBB - Previous experience in trade marketing, brand management, merchandising would be a plus. - Good knowledge of Excel, PowerPoint, Google Analytics, Google AdWords and other related software and hold the ability to quickly adapt to new software and tools - Strong organization and problem-solving skills with the ability to lead, manage and execute multiple projects quickly and efficiently - Analytical, comfortable to work with data and analyze it to find insights and come up with next steps - Good communication and presentation skill, able to keep every stakeholder aligned and updated - Proactive, with the ability to work well independently and as a team - Professional, positive attitude with a strong work ethic and willingness to learn About aCommerce aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines. The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Specialist - KOL & Creator Relationship Management

aCommerce

Bangkok

External

Job purpose The KOL and Affiliate Specialist is responsible for identifying, managing, and maintaining relationships with KOLs and affiliate partners to enhance brand visibility, engagement, and sales. This role involves executing influencer marketing and affiliate campaigns, optimizing content for TikTok, and leveraging data insights to drive performance. The specialist will collaborate with cross-functional teams to ensure brand consistency and maximize marketing impact. Job Responsibilities KOLs: Identifying and Managing KOL Relationships - Research and stay updated on trends to identify KOLs that align with the brand’s target audience and image (Beauty & FMCG).Build and maintain strong relationships with KOLs to ensure long-term collaboration. - Act as the main point of contact, managing communication and coordination throughout campaigns. Campaign Execution & Coordination - Develop and implement marketing campaigns with KOLs to drive brand awareness and sales. - Prepare detailed campaign briefs to KOLs. - Review and analyze KOL content, ensuring alignment with brand guidelines before client approval. - Monitor campaign performance and ensure smooth execution within the planned timeline. - Generate new ideas and contribute to strategic projects as assigned. Budget & Performance Management - Manage and allocate budgets effectively for KOL campaigns. - Track and evaluate campaign effectiveness, ensuring alignment with ROI objectives. Reporting & Insights - Compile reports and provide insights to optimize future KOL collaborations and campaign strategies. Affiliate Marketing: Affiliate Marketing Strategy & Management - Develop and execute affiliate marketing strategies to enhance brand visibility and sales on TikTok. - Identify and recruit TikTok influencers and content creators to join the affiliate program. - Build and maintain strong relationships with affiliate partners, providing support, guidance, and incentives to drive performance. - Collaborate with affiliates to create and optimize TikTok content that aligns with brand messaging. Key Requirements Education & Experience: - Bachelor’s degree in Marketing, Communications, or a related field. - 1-2 years of experience in Influencer Marketing or KOL Management. Skills: - Strong understanding of influencer marketing, KOL engagement, and social media trends. - Creative mindset to develop engaging and compelling video content. - Excellent communication and coordination skills. - Ability to analyze data and generate performance reports. - Proficiency in Microsoft Office, Google Sheets, and Google Slides. Personal Attributes: - Creative and adaptable mindset with a flexible approach to work. - Detail-oriented and well-organized in managing multiple projects. - Passionate about skincare and beauty trends.

Project Manager

aCommerce

Bangkok

External

We are looking for a Project Manager to help us transform ecommerce for brands and retailers in SE Asia. As a Project Manager you will work with aCommerce and client’s Technology and Business teams as well as aCommerce’s vendors to facilitate project execution and delivery to meet business goals, timeline and budget. You must understand the client’s requirements and client’s platform in technical detail to drive system integration with the aCommerce platform mainly in Order and Warehouse Management integration. You will be the key contact person for the client, vendor and internal aCommerce for technical aspects along the project including requirements, plan, resources, issues until the project rolls out and goes to maintenance. You will work closely with aCommerce Business, Product Managers and Development teams to get all the support needed for the project. Job Responsibilities: - In this role, the candidate will facilitate project objectives and provide cross-functional support and coordination between stakeholders across all levels of the organisation. Including: Clients across multiple countries, Product Development, Logistics , Marketing, Web Development and Application Support. - Gather business and functional requirements, marketing and technical requirements in order to provide project estimation and draft project software requirement specifications (SRS) - Define & manage roll-outs of Business & Operational process flows. - Facilitate ongoing communication between aCommerce and the Client’s business or technical teams as required for project execution - Manages day-to-day operational aspects of a project from scope, timeline and deliverables quality - Effectively applies our methodology and enforces project standards - Monitor and control project budget - Ensures project documents are complete, current, and stored appropriately - Facilitate clear guidance to internal & external team on platform backend user guide or data integration flows, and conduct necessary user trainings Qualifications: - A Bachelor’s Degree in a technical discipline (e.g. computing, IT, software engineering etc) - Minimum of 3 years of professional and technical experience. - Excellent communication skills, verbal and written - Strong attention to detail and ability to understand complex systems - Experience of technical integrations and software development processes - Experience on any eCommerce platform is preferred - Familiarity with ERP systems is a plus - Project P&L experience is a plus - Very strong client management and people management skills are needed - Ability to work under pressure - Willingness to travel to client sites - Experience of ecommerce and associated challenges is preferred - Have an affinity for information technology and software development About aCommerce aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines. The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerceTheNextGen [2026]

aCommerce

Bangkok

External

aCommerce The Next Gen 2026 Are you ready to kick-start your career in the exciting world of e-commerce? Our Internship Program 2026 is open to students from all backgrounds who are eager to gain hands-on experience in the dynamic and ever-evolving e-commerce industry. Opening Internship Roles: - Business Performance Management - Intern - Academy Program - The Academy Program Intern will support the aCommerce Academy Team with the coordination and logistics of learning programs, including organizing training sessions, managing content, and preparing reports. This is an opportunity for a detail-oriented, collaborative individual, proficient in Thai and English, to gain hands-on experience in corporate learning and development within a supportive e-commerce environment. - Intern - Document AI Processor - The Document AI & RPA Development Intern is involved in the end-to-end lifecycle of intelligent automation, focusing on teaching AI to "read" and process documents. Key responsibilities include data labeling for AI model training and assisting in the design, building, and testing of RPA workflows to automate internal use cases. - Intern - Product Communication - As a Product Communication Intern at aCommerce, you will join a passionate team to create diverse content including product guides, social media posts, and email campaigns. You will collaborate across departments to support product launches and integrate customer feedback into development - Key Account Management - Intern - Key Account Management (Thailand) - The Key Account Management Intern is support the marketing team in the fast-paced e-commerce industry, with responsibilities covering market research, content creation, influencer campaign coordination, and administrative support. The role requires strong organizational skills, basic Excel proficiency, and a high interest in social media trends and pop culture. - Marketing Services - Intern - Communication Planning & Strategy - This intern will primarily support the KOL&Affiliate lifecycle by sourcing and managing the talent pool, coordinating relationships, and overseeing execution. Key responsibilities also include managing KOL planning, payment processes, and providing essential data and reporting support. - Intern - Social Commerce (Indonesia) - This Social Commerce Intern is responsible for coordinating daily live streams, creating and editing engaging short-form video content, and performing on-camera product demonstrations. The ideal candidate will be confident, charismatic, possess basic to intermediate video editing skills, and have a strong understanding of current social media and live commerce trends to drive sales and community engagement. - Intern - Marketing Key Account Management - The Marketing Key Account Management Intern supports the Key Account team by managing client accounts, tracking campaign performance metrics (KPIs, ROAS), and coordinating internal marketing execution across four key areas: Client & Account Support, Performance & Data Tracking, Campaign Execution Support, and Administrative Coordination - Technology - Intern - Business Intelligence - The Business Intelligence Intern (Power BI) is to support the development of data-driven insights and dashboards that help the organization make informed business decisions. The intern will learn and apply Power BI skills to transform raw data into meaningful visualizations, assist in maintaining data accuracy, and contribute to ongoing business intelligence projects. - Human Resources - Intern - People & Places (HR Operations) - This HR Operations Intern will be involved in HR Employee Project creation and execution and supporting HR daily tasks. - Operations - Intern - Store Operations - The intern will be centrally involved in the SKU Creation Activity Base Project, thereby acquiring practical experience in essential E-commerce operations and developing proficiency in foundational Microsoft Excel skills. What You’ll Gain from aCommerce The Next Gen: - Practical knowledge and skills through real-world job training. - Exposure to key areas of the e-commerce industry. - Opportunities to work alongside industry professionals and grow your network. - A strong foundation to help you launch your career. Qualification: - Currently studying for a bachelor and master degree in Computer science, computer engineering, Business Administration, Marketing or any related fields - Strong verbal and written communication skills - Strong passion for and desire to explore a career in the e-commerce industry. - Ability to work independently and collaboratively within a team. - Ability to meet deadlines and adapt to a dynamic work environment. - Good command in English and other relevant local languages.

Admin - Communication Planning and Strategy (1 year contract)

aCommerce

Bangkok

External

Job Responsibilities: Communication Strategy: - Develop and implement communication plans tailored to clients' e-commerce goals and target audiences. - Stay abreast of e-commerce industry trends, technological advancements, and competitor strategies. - Collaborate closely with cross-functional teams to ensure consistent messaging and branding across various e-commerce channels. Short Video Production: - Conceptualize, script, and coordinate to produce short videos that showcase our clients' products and services. - Collaborate with the creative team to ensure the video content is aligned with the client's brand and product offerings. - Optimize videos for various e-commerce platforms, ensuring they drive engagement and conversions. Live Streaming Marketing: - Plan and coordinate to execute live streaming campaigns on e-commerce platforms and social platforms to engage with our client's target audiences in real-time. - Monitor live streams and media plan (if any) to optimize product visibility and conversion rates. - Analyze live streaming performance data and adjust strategies for maximum ROI. Influencer and Affiliate Management: - Develop and manage influencer and affiliate marketing programs tailored to drive awareness, traffic, and sales for our e-commerce clients. - Identify and establish relationships with influential figures in e-commerce platforms and social platforms. - Coordinate with influencer and affiliate partners to promote our clients' campaigns effectively. Reports - Track and report weekly or monthly on all activities, in all metrics including the impact of influencer collaborations on e-commerce sales and brand recognition, making data-driven adjustments to optimize program effectiveness. Administrative - Create accurate quotations, and invoices for marketing team products/services. - Monitor outstanding debts and follow up with clients for timely payments. - Assist in payment collection and send payment reminders. - Organize legal documents (e.g., vendor agreements, NDAs). - Maintain a filing system for physical and digital records. Key Requirements: - Bachelor’s degree in Marketing, Communications, or a related field. - Minimum of 2 years of experience in Influencer Marketing or KOL Management. - Strong understanding of influencer marketing, KOL engagement, and social media trends. - Creative mindset to develop engaging and compelling video content. - Excellent communication and coordination skills. - Ability to analyze data and generate performance reports. - Proficiency in Microsoft Office, Google Sheets, and Google Slides. - Creative and adaptable mindset with a flexible approach to work. - Detail-oriented and well-organized in managing multiple projects. - Passionate about skincare and beauty trends.