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Senior Talent Acquisition Specialist

aCommerce

Bangkok

External

Job Purpose We are looking for individuals who have passion in talking with people, headhunt, finding good talent. This role will mainly help our diverse team in hiring commercial area. Duties and responsibilities - Design and implement overall recruiting strategy - Source top talent using a variety of creative techniques and manage the existing pipeline of candidates - Manage hiring manager expectations and develop processes around interviewing - Perform pre-screening calls and interviews to analyze applicant's abilities and fit to company culture - Assess applicant's relevant knowledge, skills, soft skills, experience and aptitudes - Support on-board process in order to become fully integrated - Leverage and maintain data reports and performance metrics to drive improvements as needed - Act as a contact person and build influential candidate relationships during the selection process - Promote company’s reputation. - Learn multiple parts of the organization, and be able to make decisions and prioritize on behalf of the hiring teams - Creatively finding passive candidate - Experience in hiring across Southeast Asia - Assist with other human resource related tasks. Qualifications - Minimum 1 year working experienced in recruitment role. - Fluent in English - Proven work experience as Commercial (Key Account, Business Development, Digital Marketing, etc) related roles. - Experience closing senior and/or executive-level candidates and negotiating complex compensation packages - Must be data driven, and able to track, measure and report on all parts of the recruitment funnel - Deep exposure to recruiting top talent in unique qualification. - Technical expertise with an ability to understand and explain job requirements for commercial roles - Exposure in Sourcing, Candidate Management is an added plus - Able to work under pressure and flexibility to adapt to the fast moving organization - Having good attitude and ability to work as a team - Experience working with corporate HR will be considered - Strong stakeholder management. Benefits: - Competitive salary and other benefits. - Opportunity to work with successful founders and unparalleled exposure to a multicultural team of experts in E-commerce. - Being at the center of Thailand's Ecommerce ecosystem with strong relationships to all key players in the market - Work in a fun and casual startup environment with flat hierarchies and a strong international mindset. About aCommerce aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines. The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Project Manager (Commercial Ops)

aCommerce

Bangkok

External

About the Role aCommerce is seeking a highly organized and results-driven Project Manager to join our Commercial Operations team. In this unique, client-dedicated role, you will be directly employed by aCommerce but will serve as the dedicated project lead for one of our premier retail brand partners. You will be the primary bridge between the brand, aCommerce’s internal teams, and third-party partners. Your core mission will be to lead the end-to-end implementation of technology solutions that drive the brand's e-commerce and retail success, ensuring seamless integration, operational efficiency, and high client satisfaction. Key Responsibilities - Client Engagement & Stakeholder Management: Act as the primary, client-facing point of contact for the retail brand. Build strong, trusted relationships, manage expectations, and lead regular status alignments to ensure the brand's commercial goals are met. - Commercial Project Delivery: Lead the end-to-end execution of commercial operations projects, which may include new market launches, retail campaign rollouts, process optimizations, and brand-specific initiatives. - Tech Solution Oversight: Manage and support the implementation of technology solutions required to achieve the brand’s commercial objectives (e.g., e-commerce platforms, OMS, CRM, or retail integrations). Ensure business requirements are properly translated to the tech teams. - Cross-Functional Leadership: Coordinate with aCommerce's internal teams (Operations, Tech, Marketing, and Supply Chain) and third-party partners to ensure seamless project delivery on time and within budget. - Process & Operational Excellence: Identify operational bottlenecks within the brand's current workflows and project manage the solutions to improve efficiency, scalability, and the overall customer experience. - Risk Management & Reporting: Proactively identify project risks and develop mitigation strategies. Provide clear, regular reporting on project health, timelines, and commercial impact to both internal leadership and the brand. Qualifications & Requirements - Experience: 5+ years of proven experience in Project Management, preferably within E-commerce, Retail, SaaS, or a Tech environment. - Tech-Savvy: Strong track record of successfully managing and implementing technology solutions or system integrations. - Client-Facing Expertise: Demonstrated experience working directly with clients, brands, or external stakeholders. You must be comfortable leading client workshops, delivering presentations, and navigating complex stakeholder relationships. - Communication Skills: Excellent verbal and written communication skills. Ability to translate complex technical concepts into clear business terms for the brand, and vice versa for the internal tech teams. - Education & Certifications: Bachelor’s degree in Business, Information Technology, Operations, or a related field. PMP, Agile, or Scrum certifications are a strong plus.

Business Process Manager - (Marketing Operations)

aCommerce

Bangkok

External

Job Summary We are seeking an experienced Marketing Operations Manager to lead the setup, standardization, and continuous improvement of Live Streaming and Affiliate Marketing operational processes across regional markets. This role will focus on establishing operational frameworks, developing and implementing Standard Operating Procedures (SOPs), monitoring process compliance, and ensuring consistent operational standards across countries. The ideal candidate should have strong knowledge and direct experience in Live Streaming and Affiliate Marketing, combined with excellent project management, process improvement, and stakeholder management skills. Key Responsibilities Regional Operations Setup & Implementation - Lead the setup and implementation of standardized operational processes for Live Streaming and Affiliate Marketing across regional markets. - Develop operational frameworks, workflows, SOPs, and reporting structures to support new market operations. - Work closely with country teams to ensure successful implementation and adoption of regional operating standards. - Assess operational readiness, identify process gaps, and recommend improvements to support market expansion. - Coordinate cross-functional teams to ensure operational alignment and consistency across countries. SOP Development & Process Standardization - Develop, review, and continuously improve SOPs for Live Streaming and Affiliate Marketing operations. - Standardize operational workflows, service delivery processes, and best practices across regional markets. - Evaluate existing country-level processes and identify opportunities for process improvement. - Ensure operational procedures are aligned with regional business objectives and company standards. Operational Audit & Compliance Monitoring - Conduct regular operational reviews and process compliance assessments across country teams. - Monitor adherence to established SOPs, operational guidelines, and service quality standards. - Identify process gaps, operational risks, and inefficiencies, and recommend corrective actions. - Track the implementation of improvement plans and ensure compliance with regional standards. - Review operational documentation and reporting to ensure accuracy and consistency. Project Management & Performance Tracking - Manage regional operational improvement projects, including project timelines, deliverables, and implementation progress. - Track project milestones, action items, and performance through PMO frameworks. - Develop standardized reporting templates, operational KPIs, and performance monitoring frameworks. - Prepare operational performance reports and provide insights and recommendations to senior management. - Support the standardization of operational cost structures and service-level P&L monitoring. Stakeholder Management & Regional Collaboration - Collaborate with Country Heads, Senior Key Account Managers (KAMs), Marketing teams, and C-level executives to align operational processes and business objectives. - Present operational findings, process improvement recommendations, and project updates to senior stakeholders. - Facilitate cross-functional collaboration and drive the adoption of standardized processes across countries. - Provide guidance and knowledge-sharing sessions to local teams on SOP implementation and operational best practices. - Travel internationally, including to Indonesia and other regional markets, to support operational setup, implementation, and compliance reviews. Qualifications - Bachelor's degree in Business Administration, Marketing, Management, or a related field. - Direct working experience and strong knowledge of Live Streaming and Affiliate Marketing operations are required. - Proven experience in Marketing Operations, Business Process Management, Operational Excellence, Process Improvement, or related functions. - Experience in setting up operational processes, developing SOPs, and implementing standardized workflows. - Strong understanding of end-to-end Live Streaming and Affiliate Marketing operational processes. - Experience in project management, PMO tracking, operational reporting, and process compliance monitoring. - Strong stakeholder management skills, with the ability to communicate and influence senior management and C-level executives. - Excellent leadership, communication, presentation, and interpersonal skills. - Strong analytical thinking, problem-solving, and organizational skills. - Fluent in English, both written and spoken, with the ability to communicate effectively with regional stakeholders. - Proactive, confident, outgoing, and comfortable working in a fast-paced, multicultural environment. - Willingness to travel internationally for business purposes. Preferred Qualifications - Experience in regional or multi-country operations, particularly within Southeast Asia. - Experience supporting operational setup or process implementation in new markets. - Familiarity with Live Streaming and Affiliate Marketing operations in Indonesia. - Experience working in e-commerce, social commerce, digital marketing agencies, or e-commerce enablers. - Knowledge of operational cost structures, service-level profitability, and P&L monitoring. - Experience leading cross-functional teams or regional process improvement initiatives.

aCommerceTheNextGen [2027]

aCommerce

Bangkok

External

aCommerce The Next Gen 2027 Are you ready to kick-start your career in the exciting world of e-commerce? Our Internship Program 2027 is open to students from all backgrounds who are eager to gain hands-on experience in the dynamic and ever-evolving e-commerce industry. Opening Internship Roles: - Business Performance Management - Intern - Academy Program - The Academy Program Intern will support the aCommerce Academy Team with the coordination and logistics of learning programs, including organizing training sessions, managing content, and preparing reports. This is an opportunity for a detail-oriented, collaborative individual, proficient in Thai and English, to gain hands-on experience in corporate learning and development within a supportive e-commerce environment. - Intern - Document AI Processor - The Document AI & RPA Development Intern is involved in the end-to-end lifecycle of intelligent automation, focusing on teaching AI to "read" and process documents. Key responsibilities include data labeling for AI model training and assisting in the design, building, and testing of RPA workflows to automate internal use cases. - Intern - Product Communication - As a Product Communication Intern at aCommerce, you will join a passionate team to create diverse content including product guides, social media posts, and email campaigns. You will collaborate across departments to support product launches and integrate customer feedback into development - Marketing Services - Intern - Communication Planning & Strategy - This intern will primarily support the KOL&Affiliate lifecycle by sourcing and managing the talent pool, coordinating relationships, and overseeing execution. Key responsibilities also include managing KOL planning, payment processes, and providing essential data and reporting support. - Intern - Regional Marketing Solutions - As our Marketing Solution Intern, you’ll work with the regional team to build campaign strategies from scratch; covering research, planning, and performance analysis to solve real client challenges. - Intern - Affiliate Marketing - Recruit, manage, and empower creators to drive viral campaigns, build thriving communities, and master digital marketing ops. - Technology - Intern - Business Intelligence - The Business Intelligence Intern (Power BI) is to support the development of data-driven insights and dashboards that help the organization make informed business decisions. The intern will learn and apply Power BI skills to transform raw data into meaningful visualizations, assist in maintaining data accuracy, and contribute to ongoing business intelligence projects. - Intern - Software Development - Assist developing web applications, collaborate with teams, apply user-centered design, use modern frameworks, review code, debug issues, and improve functionality. - Intern - UX/UI - Assist in designing user-friendly digital interfaces by creating wireframes, prototypes, and conduct user research. You will collaborate with design teams to turn ideas into engaging visual experiences while building hands-on UX/UI skills. - Intern - IT Admin - Help build and test an internal DIY IT Support AI Chatbot. Perform inventory cleansing and apply physical asset-tagging stickers on company devices using Snipe-IT. Support SOC 2 compliance tasks (network segmentation/VLANs, access controls for Web Portals/Google Apps), manage company-owned Apple devices via ABM/MDM (iOS and macOS with Google SSO), and use SuperOps RMM to script checks for non-approved applications. - Intern - Product Development - Turn creative ideas and market research into compelling PowerPoint presentations while getting hands-on experience in bringing products to market. - Intern - Project Manager - Coordinate top suppliers, track project timelines, and master vendor documentation alongside a Project Manager to deliver high-impact client projects! - Account & Finance - Intern - Tax - In this role, you will play a critical part in ensuring tax compliance by auditing supplier tax invoices against our ERP/accounting system records. - Intern - Account Payable - Manage daily supplier payments, vendor master data, VAT/WHT filing, staff claims, and AP month/year-end closing while liaising across teams and vendors. What You’ll Gain from aCommerce The Next Gen: - Practical knowledge and skills through real-world job training. - Exposure to key areas of the e-commerce industry. - Opportunities to work alongside industry professionals and grow your network. - A strong foundation to help you launch your career. Qualification: - Currently studying for a bachelor and master degree in Computer science, computer engineering, Business Administration, Marketing or any related fields - Strong verbal and written communication skills - Strong passion for and desire to explore a career in the e-commerce industry. - Ability to work independently and collaboratively within a team. - Ability to meet deadlines and adapt to a dynamic work environment. - Good command in English and other relevant local languages.

Manager - Marketing Data Insights (Marketing Intelligence)

aCommerce

Bangkok

External

JOB OVERVIEW 1. Role Overview & Hybrid Philosophy aCommerce is seeking a high-caliber Forward Deployed Growth Engineer / Technical Growth Consultant (formally designated as Marketing Data & Insights Manager). In today's enterprise e-commerce landscape, this hybrid role bridges the traditional gap between "the strategic consultant who talks to the business" and "the data engineer who writes the backend code." By occupying both spaces, this single individual eliminates communication silos, ensures data strategies directly impact client unit economics and GMV growth, and dramatically accelerates time-to-value. Core Value Proposition of the Hybrid FDE Role: - Zero Translation Loss: Eliminates the friction where marketing consultants request metrics engineering cannot build, or engineers construct pipelines marketers cannot use. - Speed to Value: Cuts the time to go from enterprise client business goals to live, revenue-generating data models and campaign optimizations in half. - Hyper-Practical Roadmaps: Designs data-driven growth strategies grounded in exact platform API mechanics and backend data infrastructure realities. 2. The 5-Stage End-to-End Operating Pipeline Rather than handing off requirements across disjointed desks, the Forward Deployed Growth Engineer acts as the ultimate architect of the client's data-to-revenue pipeline, executing across five integrated stages: 1. Client Growth Goal Core Mandate & Function: Sits down with enterprise executives to identify revenue blockers, high churn, and unit economic gaps. Key Deliverables & Action Items: Growth Diagnostic Briefs, LTV & Repeat Purchase Targets. 2. Strategic Roadmap Core Mandate & Function: Translates high-level growth objectives into a structured e-commerce data strategy across full marketing funnel stages. Key Deliverables & Action Items: Multi-channel Go-to-Market Roadmaps, Live, Affiliate, Content or Media Reallocation Plans. 3. Data Requirements Core Mandate & Function: Translates commercial requirements into exact technical schemas for data teams (clickstream, CRM, ads, livestreaming). Key Deliverables & Action Items: Data Schema Specs, API Event Mapping, Metric Definitions. 4. Pipeline Handoff Core Mandate & Function: Partners fluently with backend engineers and PMs to guide data transformations and pipeline builds. Key Deliverables & Action Items: Technical Pipeline Specs, ETL/ELT Logic Specs, QA Validation. 5. Revenue Optimization Core Mandate & Function: Analyzes delivered datasets, extracts cross-funnel insights, and executes optimization roadmaps to directly drive client GMV. Key Deliverables & Action Items: Executive MBR/QBR Dashboards, Automated Lifecycle Workflows, ROAS Models. Predictive model and tool. 3. Key Responsibilities & Dual-Phase Mandate Phase 1: Internal First-Party Data Unification & Standardization Organize, standardize, and unify aCommerce's internal first-party marketing data across Southeast Asia (Thailand, Indonesia, Philippines, Malaysia, Singapore) into a centralized, proprietary intelligence asset. - Internal Data Unification: Consolidate marketing data across upper-, mid-, and lower-funnel channels (paid performance media, live streaming, creator affiliate marketing, and marketplace search) into unified data models. - Standardized MBR/QBR Frameworks: Architect standard reporting structures and KPI frameworks for monthly and quarterly business reviews across all five regional markets, establishing a central Regional Intelligence Hub. - Cross-Functional Coordination: Partner with internal business units (Paid Performance, Creative, Communication Planning, Live Streaming) to ensure standardized metric definitions and reliable data feed inputs. Phase 2: Client-Facing Enterprise Intelligence & Growth Architecture Replicate internal data models for top regional brand clients, architecting custom marketing data pipelines and delivering executive-level growth consulting. - Enterprise Client Engagement: Join key enterprise client sessions as both strategic consultant and technical implementer, discovering growth blockers and co-designing client data architectures. - Technical Pipeline Specification: Author precise, developer-ready data requirements and schemas for backend engineers and project managers, ensuring zero translation loss. - Client Workshops & BD Support: Design and conduct interactive marketing data strategy workshops for key accounts, partnering with Business Development (BD) to build data-led pitch proposals that win new business. - Decision-Ready Executive Reporting: Deliver clear, executive-level MBRs and QBRs that translate complex multi-channel analytics into tangible commercial actions, marketing activities mix reallocations, and improve KPIs. Scope Delineation: Marketing Data vs. Trade Marketing To ensure absolute focus, this role specializes exclusively in Marketing Intelligence (media spend, live streaming, video content, GMV, creator affiliate ROI, customer acquisition cost, ROAS, and customer lifetime value). While coordinating shared dashboards with Trade Marketing & Merchandising (product bundling, price points, digital shelf planograms), trade operations remain under a separate focus area. 4. Qualifications & The 'Unicorn' Profile The ideal candidate possesses a rare hybrid profile combining hands-on technical analytics with executive-level commercial strategy across Southeast Asian e-commerce platforms. Technical & Analytical Competencies - Bachelor's/Master's degree in Business, Data Analytics, Computer Science, Statistics, or related field. - 3+ years of experience in marketing data analytics, technical growth consulting, or forward deployed engineering. - Hands-on proficiency in SQL, Excel/Python, and BI platforms (Power BI, Tableau, Looker Studio). - Understanding of data warehouse schemas, API event mapping, clickstream tracking, and ETL/ELT pipeline specs. - Ability to translate commercial goals into precise, developer-ready technical requirements. Commercial Strategy & Client Mastery - Deep understanding of Southeast Asian e-commerce platforms (Shopee, Lazada, TikTok Shop) and platform ad tools. - Proven track record presenting to regional enterprise client executives (MBRs, QBRs, pitches). - Fluency in full-funnel marketing metrics (ROAS, CAC, LTV, Livestream GMV, Creator Affiliate ROI). - Strong cross-functional collaboration skills, bridging business units, PMs, developers, and client leads. - Business fluency in English; regional language capability (Thai, Bahasa, Vietnamese) is a plus.

Data Engineering Manager (Billing Development)

aCommerce

Bangkok

External

About the Role: You will own the design and architecture of aCommerce's billing platform. Your main goal is to turn billable business events into accurate, auditable charges, invoices, and financial records. This is a highly hands-on leadership role where you will lead a team of data engineers while continuing to write code, build prototypes, and set engineering standards. Responsibilities: Specifically, this role will be doing: - Design and own the end-to-end architecture of a scalable, multi-country, multi-currency billing platform, from capturing billable business events through rating, invoicing and posting to the accounting system - Define the billing data model – clients, contracts, rate cards, billable events, charges, invoices, credit notes and adjustments – with full traceability from every invoice line back to its source events - Architect the pipelines that extract billable business events from our supply chain, fulfillment, delivery and SaaS applications into the data platform, guaranteeing completeness and integrity - Build a flexible rating and pricing engine that supports our commercial models: per-order and per-unit fees, storage, tiered and volume pricing, minimum commitments, subscriptions and pass-through costs - Ensure the billing platform meets accounting requirements in terms of completeness and timeliness, including revenue recognition, accruals, month-end close, tax across Southeast Asian markets and integration with our ERP - Design reconciliation and controls: automated checks between operational events, billed charges and financial records, complete audit trails, and processes for disputes, adjustments and re-billing This is a MUST: Stay hands-on, write production code for the most critical and complex components, build prototypes and proofs of conceptOwn the quality of the code your team delivers – lead design and code reviews, and quality-check the pipelines, SQL, Python and data models built by the data engineers - Establish and enforce engineering practices: version control and branching strategy, CI/CD, automated testing (unit, integration and data-quality tests), infrastructure-as-code, documentation and observability - Define data-quality standards and monitoring for billing data, and lead incident response and root-cause analysis when billing issues occur - Make and document architecture decisions that balance scalability, performance, cost and maintainability on our AWS-based data platform (Amazon Redshift, PostgreSQL) - Work with revenue operation team to define event contracts and schemas, so that upstream changes do not break billing - Ensure that settlements from all sources are ingested, monitored, and maintained for maximum reliability - Translate client contracts and commercial requirements from Finance and the commercial teams into technical specifications, and advise them on the feasibility and billing impact of new pricing models - Plan and prioritize the billing roadmap with Billing Product Manager; do work break down, effort estimation, and deliver predictably - Lead, coach and develop the billing engineering team – hiring, setting goals and giving regular feedback – to build a high-performing team - Protect financial and client data through appropriate access controls, and support internal and external audits - Identify possible risks and take measures to prevent these and escalate if needed QUALIFICATIONS In order to succeed in this role, we are looking for an individual with the following skill sets and experiences: Technical Qualifications - Bachelor Degree or higher in Computer Engineering, Computer Science or a related field - 7+ years of experience in data engineering or software engineering, including at least 2–3 years leading an engineering team - Proven experience designing and building billing, invoicing, payments or other financial systems, ideally usage-based or transaction-based billing - Solid understanding of how billing and accounting work: order-to-cash, double-entry bookkeeping, accounts receivable, revenue recognition, accruals, credit notes, month-end close and tax - Expert SQL and strong Python, with the ability to write and review production-grade code - Strong technical architecture skills: data architecture, distributed systems, batch and streaming pipelines, orchestration (e.g. Airflow), and handling late, duplicate and re-processed data - Deep experience in data modeling (event-based and dimensional) and relational database design, including PostgreSQL and Amazon Redshift - Strong knowledge of engineering practices: automated testing, CI/CD, Git workflows, code review, infrastructure-as-code and observability - Experience with the AWS platform is a plus - Experience with ERP or accounting systems (e.g. NetSuite, SAP, Oracle, Dynamics) or billing platforms is a plus - Experience with multi-entity billing in ecommerce, logistics/3PL or SaaS is a plus Soft Skills and Other details - Experience with - leading and mentoring engineering teams - working with Finance and Accounting stakeholders - agile software development - hiring and building a team - Ability to translate business and financial requirements into technical designs, and to explain technical trade-offs clearly to non-technical stakeholders - High quality standards, and the ability to give constructive, specific feedback on code and design - Good problem solving and analytic skills - Excellent attention to detail – every billing error reaches a client’s invoice Willingness to ‘get hands dirty’ – actually, this is a must, you will be doing the coding yourself - Strong interpersonal, negotiation and decision-making skills - Excellent command of English, both spoken and written Perks & Benefits: - Flexible work from home options, flexible leave, and solid healthcare services. - Attractive and comfortable workspace located at EmQuartier (Thailand office).

Technical Development Lead

aCommerce

Bangkok

External

About the Role: We are looking for a Senior Development Lead to turn business problems into practical software solutions. This is a hands-on leadership role where you will work closely with the Product Manager to own technical direction, engineering delivery, and team development. Tech Stack & Platforms: - Platforms: Magento, Shopify, WooCommerce, and System Integration Projects. - Technologies: PHP, Node.js, Python, React, MySQL, and GraphQL/REST APIs. - Deep expertise in every tool is not expected, but you must be able to review code, make sound architectural decisions, and pick up new patterns quickly. Key Responsibilities: - Shape Solutions: Partner with Product and business leadership to clarify problems, explain trade-offs, define scope, and recommend practical technical paths. - Own Solution Design: Lead system architecture, ensure security and performance, manage technical debt, and stay close to implementation through code reviews and prototyping. - Lead Delivery: Break down solutions into deliverable increments, improve CI/CD and automated testing, and own production readiness and incident resolution. - Develop the Team: Coach engineers through regular feedback, handle hiring and performance management, and build a collaborative, blame-free culture. Qualifications: - 5-7+ years of software engineering experience, including 2+ years leading engineers. - Strong hands-on experience with backend services, APIs, databases, and integrations. - Proven solution design skills with the ability to compare alternatives and choose the appropriate level of complexity. - Experience with cloud environments, automated testing, CI/CD, and production monitoring. - Clear English communication skills to make complex technical topics understandable to both engineers and business stakeholders. Useful Additional Experience: - Experience with ecommerce, order management, inventory, fulfillment, or payments. - Familiarity with Python-based services, distributed systems, or working across regional teams. - Experience using prototypes, product data, automation, or AI-assisted development capabilities to validate ideas.

Data Engineer (Freelance)

aCommerce

Bangkok

External

aCommerce Data Engineer will be responsible for building, optimizing and maintaining robust data pipelines as well as designing meaningful data models in our Data Platform for analysts to serve key business purposes as a Data-Driven company. A successful candidate will be working with our cloud-based Big Data Platform to digest marketplace data either structured or unstructured from different marketplaces in order to facilitate data utilization. The candidate will have to design and implement a strategic way to utilize all the data extracted from several marketplaces. The candidate will be also working closely with other application teams and product managers in order to align with other teams and business roadmap. Duties and responsibilities - Participate in designing and implementing as well as maintaining data pipelines for digesting data from various marketplaces into Data Platform - Demonstrate continuous improvement by inspecting and adopting new ideas for improving solutions, tools and processes - Work closely with members of IT (e.g. Architecture, DevOps and Business Analysts) to ensure the highest quality softwareCoach fellow associate data engineers Capabilities - Bachelor Degree from Computer Engineering, Computer Science or related fields - Good knowledge of SQL, relational database design and efficient methods for working with large size of data - Good knowledge of Python - Understanding of fundamental design principles behind data-oriented application - Ability to understand business requirements and be able to express them in computer language - Ability to communicate in English, both written and oral form

Business Development Manager/ Associate Manager

aCommerce

Bangkok

External

We are building out a world class business development team here at aCommerce and require people who excel in fast paced, performance driven, customer facing environments. We are the leading ecommerce enabler in ASEAN and are in an exciting growth period at which you will be working with the key decision makers of global brands on a daily basis, ensuring that we exceed their expectations as well as establish long term relationships. As the Business Development Manager, you will be responsible to educate clients about our company's services in order to increase sales and develop strong relationships with new clients as well as maintain relationships with existing clients. Key Responsibilities - Manage sales management process - pipeline, account planning, CRM and proposal to meet target - Ensure all customers are successfully on-boarded on time and within budget - Prospect and pitch new business opportunities to meet sales target - Research or market survey for new business opportunity, trend and strategy for sales growth to meet sales target - Set up and monitor commercial activities to meet or deliver target on sales budget, cost, volume and efficiency target/KPI - Monitor and report the process across the revenue cycle from customer acquisition to engagement to success - Develop and maintain the customer relationship by excellently understanding the key customer or target audience to ensure their objectives are being met in order to retain business - Run commercial and trend analysis, scenario modelling and opportunity assessment leading to a commercial insight/recommendation/survey - Ensure compliance to company policies and procedures in so far as applicable to all financial and non-financial transaction - Lead and coordinate with related parties both internal and external to achieve the operation and sales target. - Create agreement document with client Qualifications - 2-4 years of sales or marketing experience, ecommerce sales marketing would be advantage, lead generates, account management, advertising agency background - Experience in e-commerce, digital marketing, business development, trading, retail, distributor industry and/or logistics is beneficial - Ability to feel comfortable in a high intensity, KPI driven, sales environment. - Good presentation, communication, negotiation and analytical skills - Good command of English skills About aCommerce aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines. The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Client Growth Associate

aCommerce

Bangkok

External

ROLE PURPOSE AND DESCRIPTION Goal: As aCommerce SaaS Product Manager Onboarding & Client Growth, you work closely with our product management team and our commercial teams to take our SaaS product EcommerceIQ to market. We built the most sophisticated ecommerce platform in Southeast Asia, helping some of the largest brands grow their ecommerce faster than on any other platform, due to our powerful promotion tools and extreme volume handling. We want you to accelerate our Go-To-Market, design all aspects of the off-screen customer experience, challenging and evolving every aspect of the products, services and experience we provide to our clients. We want you to always be on top of ecommerce and SaaS client growth trends globally, ensuring that we create a benchmark for enterprise SaaS clients in the region. We want you to listen closely to prospective and existing clients to help us make our products and experience even stronger, and to anticipate market opportunities. You will our guru for all things SaaS clients, for the product and engineering teams, for the commercial and client services teams, for Finance and for our operations teams. Responsibilities: Create our SaaS clients onboarding and client growth function, in terms of structure, processes and resources, building up a team in line with the growth of our business, for both EIQ SaaS and EIQ Market Insights. Specifically, this role will be doing: ● Plan all aspects of our SaaS client onboarding and client growth strategy in conjunction with all stakeholders. Set a clear mission and deploy strategies focused towards that mission ● Take ownership of customers issues and follow problems through to resolution. Develop service procedures, policies and standards ● Keep accurate records and document customer service actions and discussions. ● Able to Analyze statistics and compile accurate reports ● Improve customer service experience, create engaged customers and facilitate organic growth ● Determine priorities to create structure and call out gaps based on client expectations and business impact ● Define every aspect of the client experience and work with all stakeholders to ensure that the clients’ and user experience is nothing less than perfect ● Work with each of the IQ Product Managers to identify opportunities to improve the SaaS experience of our products ● Work with the Product Marketing Manager, our training manager and each of the IQ Product Managers to build out the training material, user support material, onboarding and offboarding SOPs, etc. ● Work with the commercial teams to optimize our GTM strategy ● Define how we help our clients grow their ecommerce business across multiple channels faster on aCommerce than on any other platform, taking full advantage of our suite of products ● Work with the marketing teams to optimize our message and to acquire new, high-value clients. ● Work closely with the Client and Application Support teams ensure a flawless client and user experience ● Identify possible risks and take measures to prevent these and escalate if needed ● Keep ahead of industry’s developments and apply best practices to areas of improvement ● Control resources and utilize assets to achieve qualitative and quantitative targets ● Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment QUALIFICATIONS Technical Qualifications ● Bachelor Degree, MBA or higher Soft Skills and Other details ● Experience with managing client operations, client expectations and client success As, ideally in a SaaS context ● Proven, strong communication skills at senior and junior levels, with commercial, customer support, product, engineering, and marketing teams ● Understand and able to process data, visualize, map, and investigate big data ● Ability to articulate complex technical concepts in easy-to-understand for non-technical users and clients ● Good problem-solving and analytic skills ● Excellent attention to detail – we love our clients ● Willingness to ‘get hands dirty’ – we are still a start-up ● Strong interpersonal, negotiation, and decision-making skills ● Excellent command of English, both spoken and written

Technical Specialist - AI Engineering

aCommerce

Bangkok

External

Job Purpose We are building AI‑powered systems that support multi‑marketplace operations, warehouse operations, financial workflows, and internal developer productivity across Southeast Asia. We’re looking for an AI Developer who can build real AI features and contribute to our broader AI strategy — helping shape how our teams adopt, scale, and govern AI across the company. This role is perfect for someone who enjoys hands-on engineering but also wants to influence how AI is used at an organizational level. aCommerce is a learning organization, and we are looking for a contributor to that learning mindset who is specialized in software development that effectively incorporates LLMs. Duties and Responsibilities - Build and integrate AI features into internal tools, microservices, and automation workflows. - Develop LLM‑powered assistants, RAG systems, and knowledge tools using models like Claude, GPT, and Gemini. - Create APIs, pipelines, and services that make AI reliable, scalable, and safe. - Improve developer productivity through AI‑augmented coding, testing, and documentation tools. - Contribute to the company’s AI roadmap and help identify high‑impact AI opportunities. - Evaluate new AI tools, models, and platforms — and recommend what we should adopt. - Help define best practices for prompt engineering, model usage, and safe deployment. - Support teams in adopting AI responsibly, including training, documentation, and internal guidelines. - Work with architects to ensure AI systems follow governance, auditability, and data‑handling standards. - Partner with product, engineering, and operations teams to translate business needs into AI solutions. - Lead design discussions for new AI‑powered features and internal platforms. - Help build a culture of experimentation and continuous improvement around AI. Capabilities - At least 5 years of software engineering experience. - Proven experience working on agentic applications with the ability to articulate the tradeoffs between different approaches - Strong skills in Python, Node.js/TypeScript, or Go. Good awareness of SQL - Hands-on experience with LLM APIs and context engineering. - Familiarity leveraging vector databases, RAG pipelines and memory systems - Experience building APIs, microservices, or event‑driven systems. - Experience with enterprise SDLC tooling including version control, CI/CD systems, testing methodologies as they pertain to generative and agentic applications. - Interest in AI strategy, evaluation, and responsible AI practices. - Curiosity, problem‑solving mindset, and willingness to explore new tools. - Experience with delivering applications to Kubernetes runtime environments a plus - Experience using workflow engines, automation, or internal developer platforms.

Lead - Marketing Planning & Strategy

aCommerce

Bangkok

External

Job purpose Lead - Marketing Planning & Strategy is a challenging role that provides an opportunity for you to build your own team and grow our client’s businesses. You will get to see the total picture of the business, marketing media optimizing (AdWords, Facebook, CRM, SEO etc), and deliver beyond impressions and clicks and getting deep into anything that helps drive sales including promotion strategy or website optimization. Job Responsibilities - Be the owner of client’s success, responsible for overall client performance and satisfaction - Plan client roadmaps based on their objectives, backed by data or industry best practices - Set up a work process in order to get tasks completed with good quality and in time. Manage client expectations by clearly indicating deadlines and scope of work - Monitor budget, performance, and key metrics closely throughout the month - Work with media optimization team to execute plans to meet budget, targets and deadlines - Provide performance reports by data and analyses, demonstrating deep understanding of each media channel and areas that clients need help in (ecommerce, lead generation or branding) - Initiate ways to improve client performance and team efficiency - Consult and grow client’s businesses by developing data-driven sound online marketing strategies and media plans that meet business objectives, as well as suggest best practices to clients to have best-in-class ecommerce website - Identify new opportunities to upsell aCommerce services with current clients - Mentor and coach 1-3 junior team members Key Requirements - Experience in client-facing or consulting roles such as Account/Project Manager or Sales - In-depth knowledge and understanding in Google Analytics as well as online marketing media channels - Analytical, able to work with data and analyze it to find insights and come up with next steps - Strong organization and problem solving skills with the ability to lead, manage and execute multiple projects quickly and efficiently - Good communication and presentation skill, able to keep every stakeholder aligned and updated - Proactive, with the ability to work well independently and as a team - Professional, positive attitude with a strong work ethic and willingness to learn - Experience in ecommerce or managing own shops is a big plus (no need to be an ecommerce site – Instagram, Facebook or any other shops are fine)

Lead AI Trainer

aCommerce

Bangkok

External

Duties and responsibilities aCommerce is the region’s leading ecommerce service provider. With over 800 talented staff and operations in Indonesia, Thailand, Malaysia, Singapore and the Philippines. As the AI Trainer, you will champion the adoption, integration, and safe usage of Artificial Intelligence across the organization. The role will be part trainer, part coach in helping non-technical staff employ the standard tools deployed by the company to improve personal and department productivity. This person will be focused on internal productivity across commercial, operations, marketing, product, finance, and support. Job Responsibilities in a nutshell: - Develop strategies for the deployment and use of AI within the company using company provided standard tooling - Development and delivery of training programs to help staff understand the AI tools and apply them into their personal productivity - Track the use of AI for personal productivity and use it to evangelize to others inside and outside of the company, showing how we use AI effectively along with the growth of adoption - Work to establish policy and learning for the safe use of AI for citizen developers. - Establish lightweight processes to evaluate new AI tools coming into the company for suitability of purpose and corporate standards, including security standards. - Occasionally work with product managers to embed AI features into existing and new products. Capabilities Essential Qualifications - Minimum 4 years of experience operating as a corporate trainer or learning systems developer . - Demonstrated ability to advocate for new technologies and drive organizational change and adoption. - Strong communication and presentation skills to effectively evangelize AI usage internally to staff - Experience in developing cross-functional training programs and supporting policy - Experience in researching new technologies and techniques for applying technology is a plus - Experience in engaging with Senior Management to gain consensus and sponsorship for key initiatives a plus - As this role is regional in nature, strong command of written and spoken English is required. Good command of the Thai language is important Technical & Industry Knowledge - Good understanding of current AI tools, generative AI technologies, agent systems, and emerging ecosystem trends. - Knowledge of data privacy, security standards, and ethical considerations surrounding corporate AI deployment. - Ability to establish evaluation frameworks and lightweight governance processes for new technology adoption. - Familiarity with the software development lifecycle to effectively collaborate with developers and technical product managers is a plus

Software Engineer (Full stack)

aCommerce

Bangkok

External

Job purpose We are seeking a Software Engineer who specializes in Backend <Python> to join our growing team of technical experts where you will build and deliver our large-scale systems that helps our clients to accelerate their e-commerce business in the Southeast Asia market. As a part of the software development team, the candidate will focus on improving the quality of the company's products, by applying industry best practices, and expanding the coverage of automated testing. A successful candidate will develop and enhance a large-scale micro services system. Candidates should expect to work with other team members on designing and implementing core platform components. Candidates should also expect to create unit tests, automated functional tests and load tests for all micro services. Job Scope: - Design and develop software for managing order workflows and inventory related to the sale of goods on e-commerce sites and shopping channels. - Collaborate with back-end developers and web designers to improve usability. - Create quality mockups and prototypes. - Design and implement real-time API, asynchronous process, and batch processes for integrating with external systems. - Develop unit testing, automated functional testing and load testing for improving system reliability and performance. Requirements: - At least 2 years of experience working software engineering, software integration or other similar roles - Experience in at least one programming language such as Python, Java or Ruby is required. - Experience with JavaScript, CSS, jQuery, and one of the front-end frameworks is required. - Experience with SQL and/or NOSQL databases is preferred. - Experience working with Message Broker (i.e., RabbitMQ) is preferred. - Strong knowledge and background of Software Development Life Cycle activities (Design, Implementation, Code Review, Unit Testing, Debugging, and Release) with experience in agile practices strongly preferred - Strong analytical and problem skills as well as an attention to details. - Self-motivated, multitasking, pressure-tolerant, result-oriented personality with excellent English communication, interpersonal, team building and time-management skills - Awareness of the demands of building cloud-based applications required. Experience of developing and running applications in a Kubernetes ecosystem preferred - Experience with automated testing technologies like Selenium, Robot Framework, or Cucumber is a nice plus.

Senior Specialist - Marketing Key Account Management

aCommerce

Bangkok

External

Job purpose As the Communication Planning and Strategy Executive at aCommerce, you will be a key player in developing and executing communication strategies that enhance the online presence and sales performance of our e-commerce clients. You will be responsible for short video production, live-streaming marketing initiatives, and influencer and affiliate management within the e-commerce ecosystem. The role of CPS is to be part of the collaborative team, which consists of marketing, e-store manager, Key Account Management, and demand fulfillment. The CPS is expected to be the project lead from the marketing side, to grow the client’s e-Commerce GMV and revenue. CPS objective is to achieve the project KPI and project profitability, and reporting to (CPS) Communication Planning and Strategy Manager/Supervisor. Job Responsibilities: Communication Strategy: - Develop and implement communication plans tailored to clients' e-commerce goals and target audiences. - Stay abreast of e-commerce industry trends, technological advancements, and competitor strategies. - Collaborate closely with cross-functional teams to ensure consistent messaging and branding across various e-commerce channels. Short Video Production: - Conceptualize, script, and coordinate to produce short videos that showcase our clients' products and services. - Collaborate with the creative team to ensure the video content is aligned with the client's brand and product offerings. - Optimize videos for various e-commerce platforms, ensuring they drive engagement and conversions. Live Streaming Marketing: - Plan and coordinate to execute live streaming campaigns on e-commerce platforms and social platforms to engage with our client's target audiences in real-time. - Monitor live streams and media plan (if any) to optimize product visibility and conversion rates. - Analyze live streaming performance data and adjust strategies for maximum ROI. Influencer and Affiliate Management: - Develop and manage influencer and affiliate marketing programs tailored to drive awareness, traffic, and sales for our e-commerce clients. - Identify and establish relationships with influential figures in e-commerce platforms and social platforms. - Coordinate with influencer and affiliate partners to promote our clients' campaigns effectively. Reports - Track and report weekly or monthly on all activities, in all metrics including the impact of influencer collaborations on e-commerce sales and brand recognition, making data-driven adjustments to optimize program effectiveness. Key Requirements - Bachelor's degree in communications, marketing, public relations, or a related field - 3-5 years of experience in a direct field related to communication planning and strategy for e-commerce brands or companies. - Deep understanding of e-commerce platforms and their trends. Tiktok is preferable. - Strong analytical mindset with the ability to leverage data for decision-making. - Strong understanding of marketing communication theory and principles. - Ability to think strategically and creatively. - Excellent written and verbal communication and presentation skills. - A self-starting attitude – the ability to work independently and take initiatives - Ability to manage multiple projects simultaneously - Good command in English

Associate Category Head - Marketing Key Account Management

aCommerce

Bangkok

External

Job purpose: As a Marketing Key Account Manager (MKAM) at aCommerce, you will lead strategic paid media planning and execution for top e-commerce clients across Southeast Asia. Your primary responsibility is to ensure that integrated campaigns across Meta, Google, TikTok, Shopee, Lazada, and other online media effectively drive traffic, conversions, and revenue growth. You will act as the key liaison between clients and internal teams—including paid media, SEO, CRM, platform specialists, and other key stakeholders—overseeing campaign performance, aligning execution with client KPIs such as GMV and ROAS, and providing strategic insights that drive business impact. Job Responsibilities: Client Management ● Serve as the key strategic contact for assigned e-commerce clients. ● Understand client business goals and translate them into actionable digital marketing plans. ● Lead client communications and performance reviews. ● Provide clear briefs and direction to internal teams. ● Maintain strong client relationships and ensure high satisfaction. Campaign & Project Coordination ● Oversee and manage the execution of campaigns across various platforms. ● Collaborate with internal teams including media planners, creatives, SEO, CRM, and marketplace specialists. ● Ensure campaigns are launched on time, within budget, and meet quality standards. ● Monitor progress, troubleshoot issues, and ensure alignment with overall strategy. Media, SEO & CRM Collaboration ● Coordinate with MPS (Media Planning Specialist) to develop strategic media plans. ● Review and ensure the completeness and quality of media plans before presentation to clients. ● Ensure SEO and CRM initiatives are aligned with overall campaign objectives. ● Facilitate integration of media, SEO, and CRM efforts to drive performance. Platform Expertise & Strategy ● Leverage platform-specific knowledge across Meta, Google, TikTok, Shopee, Lazada, and other online media ● Advise clients on platform trends, ad formats, and marketplace best practices. ● Guide optimization strategies to improve ROAS, conversion rates, and customer engagement. Reporting & Analysis ● Review and consolidate campaign performance data and reports. ● Analyze metrics such as GMV, ROAS, CTR, and CPC to derive actionable insights. ● Present reports and strategic recommendations to clients. ● Use data to inform future media planning and creative direction. Key Requirements: ● Bachelor’s degree in communications, marketing, public relations, or a related field. ● 6+ years of experience in digital marketing, client servicing, or performance marketing (e-commerce or agency background preferred). ● Team Leadership & Mentorship: Proven ability to lead, motivate, and develop a team of account managers or specialists. Experience in workload management, coaching junior talent, and fostering a high-performance culture. ● Strategic Stakeholder Management: Ability to influence internal cross-functional teams (Media, SEO, CRM) and lead high-level discussions with C-suite or Brand Lead clients. ● Analytical Mindset: Strong ability to leverage data for decision-making and translate complex metrics into executive-level narratives. ● Platform Expertise: Deep understanding of online media platforms including Meta, Google, TikTok, Shopee, and Lazada. ● Project Management: Proven track record of managing multiple large-scale projects simultaneously under tight deadlines. ● Communication: Excellent written and verbal communication skills; ability to present complex strategies clearly. ● Technical Proficiency: High command of MS Office (Excel, PowerPoint, Word).

Media Planner - Manager/Senior Manager

aCommerce

Bangkok

External

Job purpose The Media Planning & Strategy Manager is a key role focused on driving Sustainable Growth for our brand partners. You will be responsible for architecting media strategies that not only deliver top-line revenue but also maintain healthy Profitability. By balancing aggressive scaling with financial efficiency, you will ensure long-term business success in the competitive ecommerce landscape. Job Responsibilities: - Growth & Profitability Strategy: Develop and execute full-funnel media plans that maximize revenue while optimizing the cost of acquisition to ensure bottom-line profitability. - Sustainable Budget Management: Lead the allocation and forecasting of media investments to ensure consistent and sustainable growth across all digital channels. - Financial Performance Tracking: Monitor and analyze media investment efficiency (ROAS/ROI) to ensure all campaigns meet the brand's financial health standards. - Data-Driven Optimization: Use analytical thinking to translate complex data into actionable insights, improving campaign performance and investment returns. - Marketplace & Social Mastery: Oversee strategic media execution across Google, Meta, TikTok, and Marketplaces (Shopee, Lazada) to capture growth opportunities. - Leadership & Mentorship: Lead and develop the team's technical and soft skills, fostering a result-oriented culture that delivers "WOW" service to clients. Key Requirements - 5-8 years of experience in Media Planning or Digital Strategy, with a strong focus on Growth and Profitability. - Financial Acumen: Excellent ability to manage large-scale budgets and understand the business impact of media spending. - Analytical Thinking: Proven expertise in data modeling (Excel, GA4) to drive strategic decisions and sustainable outcomes. - Result Oriented: A high level of accountability and a track record of meeting or exceeding commercial KPIs. - Strategic Communication: Strong presentation skills in English and Thai, capable of influencing senior stakeholders. - Ecommerce Expertise: Deep understanding of the SEA digital ecosystem and how media drives sustainable sales growth

Lead - Communication Planning and Strategy

aCommerce

Bangkok

External

Job purpose The Lead, Communication Planning is the creative engine behind our Live Streaming success. Your mission is to design tactical communication plans and innovative content mechanics that turn viewers into buyers. You will drive Sustainable Growth by balancing high-energy creativity with a sharp focus on Profitability and GMV improvement across all live platforms. Job Responsibilities: - Live Tactical Strategy: Lead the end-to-end communication planning for Live Streaming (TikTok, Shopee, Lazada), focusing on high-conversion scripts, flows, and tactical hooks. - Creative Growth Mechanics: Develop and pilot new, out-of-the-box creative tactics and interactive mechanics to drive immediate GMV improvement and engagement. - Brand Strategy Customization: Tailor communication plans for each brand partner to ensure their unique value proposition drives sustainable sales growth. - Planning & Organizing: Oversee the live streaming calendar and coordinate with KOLs, production, and brand teams to ensure all plans are delivered on time with zero missed deadlines. - Performance Analysis: Use analytical thinking to evaluate live stream data, identifying key drivers for revenue and areas for profitability optimization. - Result-Oriented Execution: Take full accountability for campaign outcomes, ensuring all tactical communication leads to measurable business growth and "WOW" service standards. Key Requirements: - Minimum 5 years of experience in Communication Planning, Content Strategy, or Live Stream Management. - Platform Specialist: At least 2 years of hands-on experience specifically with TikTok or Ecommerce platforms (Shopee, Lazada), with a focus on Live Streaming and tactical campaign management. - Tactical Creativity: Proven track record of creating content or live mechanics that drive immediate commercial results (Drive Revenue). - Ecommerce Insight: Deep knowledge of the TikTok/Marketplace ecosystems, algorithm trends, and audience behaviors. - Analytical Thinking: Strong ability to turn live stream data/metrics into actionable strategy pivots to ensure profitability. - Strategic Communication: Excellent presentation and storytelling skills in both Thai and English. - Agility & Accountability: A self-starter who thrives in a fast-paced environment and takes 100% ownership of project success (Result Oriented).

Media Planner - Senior Specialist

aCommerce

Bangkok

External

Job purpose Marketing Planning &Strategy Analyst – Project Manager is a challenging role that provides an opportunity for you to grow our client’s businesses. You will get to see the total picture of the business, marketing media optimizing (AdWords, Facebook, CRM, SEO etc), and deliver beyond impressions and clicks and getting deep into anything that helps drive sales including promotion strategy or website optimization. Job Responsibilities - Be the owner of client’s success, responsible for overall client performance and satisfaction - Plan client roadmaps based on their objectives, backed by data or industry best practices - Set up work process in order to get tasks completed with good quality and in time. Manage client expectations by clearly indicating deadlines and scope of work - Monitor budget, performance, and key metrics closely throughout the month - Work with media optimization team to execute plans to meet budget, targets and deadlines - Provide performance reports by data and analyses, demonstrating deep understanding of each media channel and areas that clients need help in (ecommerce, lead generation or branding) - Initiate ways to improve client performance and team efficiency Key Requirements - Experience in client-facing or consulting roles such as Digital Media Planning, Account Management or Project Management - In-depth knowledge in Google Analytics and have a deep understanding of online marketing media channels - Understand ecommerce business models/trends in Thailand and understand advertising ecosystems to be able to provide consulting to clients. - Minimum 2 years working experience in an Ecommerce company, Internet start-up, International Brand, FMCG, retailer or consulting BBB - Previous experience in trade marketing, brand management, merchandising would be a plus. - Good knowledge of Excel, PowerPoint, Google Analytics, Google AdWords and other related software and hold the ability to quickly adapt to new software and tools - Strong organization and problem-solving skills with the ability to lead, manage and execute multiple projects quickly and efficiently - Analytical, comfortable to work with data and analyze it to find insights and come up with next steps - Good communication and presentation skill, able to keep every stakeholder aligned and updated - Proactive, with the ability to work well independently and as a team - Professional, positive attitude with a strong work ethic and willingness to learn About aCommerce aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines. The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Specialist - KOL & Creator Relationship Management

aCommerce

Bangkok

External

Job purpose The KOL and Affiliate Specialist is responsible for identifying, managing, and maintaining relationships with KOLs and affiliate partners to enhance brand visibility, engagement, and sales. This role involves executing influencer marketing and affiliate campaigns, optimizing content for TikTok, and leveraging data insights to drive performance. The specialist will collaborate with cross-functional teams to ensure brand consistency and maximize marketing impact. Job Responsibilities KOLs: Identifying and Managing KOL Relationships - Research and stay updated on trends to identify KOLs that align with the brand’s target audience and image (Beauty & FMCG).Build and maintain strong relationships with KOLs to ensure long-term collaboration. - Act as the main point of contact, managing communication and coordination throughout campaigns. Campaign Execution & Coordination - Develop and implement marketing campaigns with KOLs to drive brand awareness and sales. - Prepare detailed campaign briefs to KOLs. - Review and analyze KOL content, ensuring alignment with brand guidelines before client approval. - Monitor campaign performance and ensure smooth execution within the planned timeline. - Generate new ideas and contribute to strategic projects as assigned. Budget & Performance Management - Manage and allocate budgets effectively for KOL campaigns. - Track and evaluate campaign effectiveness, ensuring alignment with ROI objectives. Reporting & Insights - Compile reports and provide insights to optimize future KOL collaborations and campaign strategies. Affiliate Marketing: Affiliate Marketing Strategy & Management - Develop and execute affiliate marketing strategies to enhance brand visibility and sales on TikTok. - Identify and recruit TikTok influencers and content creators to join the affiliate program. - Build and maintain strong relationships with affiliate partners, providing support, guidance, and incentives to drive performance. - Collaborate with affiliates to create and optimize TikTok content that aligns with brand messaging. Key Requirements Education & Experience: - Bachelor’s degree in Marketing, Communications, or a related field. - 1-2 years of experience in Influencer Marketing or KOL Management. Skills: - Strong understanding of influencer marketing, KOL engagement, and social media trends. - Creative mindset to develop engaging and compelling video content. - Excellent communication and coordination skills. - Ability to analyze data and generate performance reports. - Proficiency in Microsoft Office, Google Sheets, and Google Slides. Personal Attributes: - Creative and adaptable mindset with a flexible approach to work. - Detail-oriented and well-organized in managing multiple projects. - Passionate about skincare and beauty trends.