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Job Description •Handle catering and event enquiries, follow up on leads, and convert enquiries into confirmed bookings. •Prepare proposals, quotations, and function sheets, and conduct site inspections for prospective clients. •Coordinate event details with clients and work with Food & Beverage, Kitchen, and other departments to ensure smooth event delivery. •Follow up with clients after each event, gather feedback, and identify opportunities for repeat business. Qualifications •Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field. •At least one year of experience in hotel event sales, catering, banquets, or event coordination. •Good communication, negotiation, and organisational skills. •Good command of spoken and written Thai and English. •Service-minded, detail-oriented, and able to work well with others.

Job Description The Guest Experience Agent is responsible for delivering a warm, personalized, and memorable guest experience throughout the guest journey. The position serves as a key point of contact for guests, proactively anticipating their needs, handling requests, providing personalized recommendations, and ensuring effective follow-up. Working closely with all hotel departments, the Guest Experience Agent ensures seamless communication and coordination while maintaining high standards of hospitality, professionalism, and guest satisfaction. The role requires a genuine passion for service, strong communication skills, attention to detail, and the ability to create meaningful connections with guests. Administration · Review daily arrivals, departures, VIP guests, repeat guests, and special occasions. · Maintain accurate and up-to-date guest profiles, preferences, requests, and relevant information in the hotel system. · Prepare and update guest-related documents, reports, and records as required. · Ensure proper follow-up and documentation of guest requests, feedback, complaints, and service recovery. · Conduct proper shift handover and communicate all relevant guest information to the team. · Ensure guest information is handled with confidentiality and professionalism. · Support administrative tasks related to Guest Relations and Guest Experience operations. Training and Human Resources · Attend all departmental and hotel training sessions as required. · Participate actively in daily briefings and departmental meetings. · Share guest feedback and service-related information with team members. · Support new team members by sharing knowledge of hotel facilities, services, and Guest Relations procedures. · Continuously develop knowledge and skills related to guest service, communication, and hospitality. · Demonstrate a positive attitude and contribute to a supportive and collaborative team environment. Technical Responsibilities · Welcome and engage with guests in a warm, professional, and personalized manner. · Proactively identify and anticipate guest needs throughout the guest journey. · Handle guest requests, inquiries, and arrangements efficiently and professionally. · Provide accurate information regarding hotel facilities, restaurants, spa, activities, transportation, and local attractions. · Assist with VIP, repeat guest, and special-occasion arrangements. · Handle guest feedback and complaints with empathy and professionalism. · Take ownership of guest requests and ensure appropriate follow-up until completion. · Coordinate with relevant departments to ensure seamless service delivery. · Conduct guest satisfaction follow-ups during the stay. · Maintain excellent knowledge of hotel products, services, facilities, and local experiences. · Ensure all guest interactions comply with hotel standards, brand standards, and service procedures. · Support special events, guest activities, and personalized experiences when required. External · Maintain positive and professional relationships with external partners and service providers when required. · Assist guests with recommendations and arrangements for local restaurants, attractions, transportation, and activities. · Coordinate with external suppliers or partners to fulfil specific guest requests. · Ensure external arrangements meet guest expectations and hotel service standards. · Represent the hotel professionally when communicating with external partners. Miscellaneous · Always maintain a professional appearance and positive attitude. · Demonstrate genuine care and passion for hospitality. · Be proactive, flexible, and adaptable to changing guest and operational needs. · Support other departments and colleagues when required to ensure smooth hotel operations. · Perform any other reasonable duties and responsibilities assigned by the Guest Experience Manager or Management. · Comply with all hotel policies, procedures, health and safety regulations, and brand standards. · Always maintain guest confidentiality and protect guest privacy. GENERAL DUTIES: Health and Safety · Ensure that all potential and real Hazards are reported immediately and rectified · Be fully conversant with all departmental Fire, Emergency and Bomb procedures · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. · Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others · Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

Job Description Job Purpose This position is responsible for managing the overall People & Culture (Human Resources) function within the hotel. The role ensures the effective implementation of HR strategies, policies, and best practices in line with Accor standards and local labor law. The People & Culture Manager acts as a business partner to all departments, supporting talent acquisition, employee engagement, learning and development, performance management, and organizational culture initiatives to foster a positive and productive workplace. Qualifications Knowledge and Experience - Bachelor’s Degree in Human Resources Management, Business Administration, or Hotel Management. - Minimum 5 years of HR experience, with at least 2 years in a managerial capacity (preferably in hospitality). - Strong knowledge of Thai labor law, employment practices, and HR systems. - Excellent English communication skills (written and spoken). - Proficient in MS Office (Excel, Word, PowerPoint) and HR management software. Additional Information - Strong leadership and interpersonal skills. - Excellent communication, counseling, and negotiation abilities. - Results-oriented with a focus on service and people development. - Ability to multitask and manage pressure with professionalism. - High integrity, confidentiality, and ethical standards. - Well-presented and professionally groomed at all times.

Job Description The Assistant Human Resources Manager serves as the second-in-command of the Human Resources Department and supports the Director of Human Resources in delivering strategic and operational HR functions. This role is responsible for leading talent acquisition, payroll administration, compensation and benefits management, and overseeing all visa and work permit processes while ensuring compliance with local labor laws and company policies. Working closely with department leaders, the Assistant Human Resources Manager helps create an engaging workplace culture that supports the resort's commitment to exceptional guest experiences, employee well-being, family-focused hospitality, and luxury service excellence. Key Responsibilities 1. Talent Acquisition & Employer Branding - Lead the full recruitment cycle for all positions across the resort, from workforce planning through onboarding. - Partner with department heads to identify hiring needs and develop effective recruitment strategies. - Manage job postings, candidate sourcing, interviews, assessments, reference checks, and employment offers. - Maintain strong talent pipelines through partnerships with hospitality schools, universities, and industry networks. - Promote the resort's employer brand through social media, career fairs, and recruitment campaigns. - Monitor recruitment KPIs including time-to-fill, quality-of-hire, and hiring costs. - Ensure an exceptional candidate experience throughout the recruitment process. 2. Payroll Administration - Oversee the monthly payroll process and ensure accurate and timely salary payments. - Coordinate payroll inputs including attendance records, overtime, service charge distribution, incentives, allowances, deductions, and statutory contributions. - Validate payroll reports and ensure compliance with labor regulations and company policies. - Collaborate with Finance to resolve payroll discrepancies and maintain payroll confidentiality. - Prepare payroll-related reports and analytics for management review. 3. Compensation & Benefits - Administer employee compensation and benefits programs in accordance with company policies and market practices. - Ensure accurate administration of health insurance, social security, provident fund, employee welfare programs, and other benefits. - Monitor benefit utilization and recommend improvements to enhance employee satisfaction and retention. - Support annual salary review, promotion, and bonus administration processes. - Maintain compensation and benefits records and ensure legal compliance. 4. Visa & Work Permit Management - Oversee all visa, work permit, and immigration-related processes for expatriate employees. - Coordinate with government agencies and external service providers to ensure timely renewals and applications. - Monitor visa and work permit expiry dates and maintain up-to-date compliance records. - Provide guidance to expatriates and department heads regarding immigration requirements. - Ensure full compliance with local labor and immigration regulations. 5. Employee Relations & HR Operations - Support the Director of Human Resources in maintaining positive employee relations and a respectful workplace culture. - Assist in managing employee disciplinary matters, grievances, investigations, and conflict resolution. - Ensure HR policies and procedures are consistently applied across the resort. - Support employee engagement, wellness initiatives, recognition programs, and resort activities. - Participate in HR projects aligned with company culture, values, ESG initiatives, and employee experience. 6. Compliance & Administration - Ensure compliance with labor law, company policies, health and safety standards, and HR audit requirements. - Maintain accurate employee files, HR records, and confidential documentation. - Support internal and external audits related to payroll, employee records, compensation, and immigration compliance. - Generate HR metrics and monthly reports for management review. - Act on behalf of the Director of Human Resources during their absence when assigned. Qualifications Education - Bachelor's Degree in Human Resources Management, Business Administration, Hospitality Management, or a related field. - Master's Degree is an advantage. Experience - Minimum 5 years of Human Resources experience, preferably within luxury hospitality, lifestyle resorts, or international hotel brands. - Minimum 2 years in a supervisory or management capacity. - Strong background in recruitment, payroll administration, compensation & benefits, and HR operations. Technical Knowledge - Solid understanding of labor law and payroll practices. - Hands-on experience managing visa and work permit processes for expatriate employees. - Proficiency in HRIS, payroll systems, and Microsoft Office applications. - Experience with hospitality HR systems is preferred. Competencies - Strong interpersonal and relationship-building skills. - Excellent communication and presentation skills. - High level of integrity and confidentiality. - Strong attention to detail and organizational skills. - Analytical and problem-solving capabilities. - Ability to work effectively in a fast-paced hospitality environment. - Service-oriented mindset with a passion for employee experience - Good command of English

Job Description •Oversee all hotel security operations to ensure the safety of guests, Heartists, and hotel assets. •Supervise and lead the security team, including outsourced security personnel. •Conduct regular security inspections, risk assessments, and incident investigations. •Organize and conduct security awareness, fire safety, and emergency response training. •Prepare security reports and recommend improvements to prevent potential risks. Qualifications •Minimum 3–5 years of experience in security operations, preferably in the hotel or hospitality industry. •Strong leadership, communication, and problem-solving skills. •Good knowledge of security systems, fire safety, emergency procedures, and risk management. •Good command of English and Thai.

Job Description - Respond promptly to incoming RFPs (Requests for Proposals), phone inquiries, and emails regarding group room blocks, meeting spaces, and catering services. - Draft and process sales contracts, banquet event orders (BEOs), group resumes, proposals, and invoices with high accuracy. - Assist sales managers during site inspections, show prospective clients the hotel's facilities/rooms, and maintain strong professional relationships with corporate clients and event planners. - Coordinate closely with the related departments to ensure all group and event requirements are executed flawlessly. - Prepare weekly and monthly sales production reports, manage the sales team's calendar, and track deposits and final payments. Qualifications - Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with professional experience in hotel operations or sales management. - Proficiency in standard hospitality industry software, including Property Management Systems (PMS) and Event Management systems. - Excellent verbal and written communication skills, with the ability to manage client relationships and coordinate effectively across internal departments. - Strong attention to detail, the ability to multitask efficiently, and a customer-centric mindset. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description - Proactive Business Development: Identify, qualify, and solicit new corporate accounts, field sales visits, networking events, and targeted outreach. - Account Management: Maintain and grow existing corporate client portfolios, business transient accounts, and preferred-partner agreements. - Full Sales Cycle Execution: Conduct hotel site inspections, entertain prospective corporate clients, prepare commercial proposals, and negotiate contract rates. - Cross-Department Collaboration: Work closely with Revenue Management, Reservations, and Operations teams to align pricing strategies, room availability, and group/event execution. - Market & Competitor Analysis: Track market trends, corporate travel budgets, and competitor positioning to capture new business opportunities. Qualifications - Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field. - Experience, typically requires 1 to 3+ years of experience in hotel sales, business development, or corporate account. - Strong communication, presentation, and interpersonal skills. - Goal-driven, self-motivated, and resilient personality. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description - Drive revenue growth by actively prospecting, negotiating contracts, and securing high-value business from corporate accounts and MICE planners. - Cultivate lasting relationships with key clients and industry partners through regular networking, site inspections, and targeted engagement activities. - Collaborate with internal teams to ensure seamless event execution, optimize pricing strategies, and report performance trends to management. Qualifications - A Bachelor’s degree in Hospitality Management, Business, Sales & Marketing, or a related field. - A minimum of 2-3 years of proven experience in hotel sales specifically targeting the Corporate and MICE segments is required. - Strong negotiation, presentation, and communication skills, along with proficiency in hotel systems. - Ability to work under pressure, manage tight deadlines, and resolve client issues effectively. - High fluency in written and spoken English is essential. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description Key Responsibilities - Operational Oversight - Manage daily engineering and maintenance activities across the resort. - Supervise engineering staff, assign tasks, and monitor performance. - Ensure compliance with safety, health, and environmental regulations. - Project & Facility Management - Oversee preventive maintenance programs for HVAC, electrical, plumbing, and mechanical systems. - Coordinate renovation, repair, and capital improvement projects. - Liaise with contractors and vendors to ensure timely and cost-effective delivery of services. - Budget & Resource Control - Assist the Director of Engineering in preparing and managing departmental budgets. - Monitor energy consumption and implement sustainability initiatives. - Control inventory of tools, equipment, and spare parts. - Team Leadership & Development - Train, mentor, and motivate engineering staff to maintain high performance standards. - Foster a culture of accountability, teamwork, and continuous improvement. - Support career development and succession planning within the department. - Guest & Operational Support - Collaborate with other departments to address engineering-related needs. - Respond promptly to guest concerns regarding facilities and maintenance. - Ensure minimal disruption to guest experiences during engineering works. Qualifications - Bachelor’s degree in Engineering or related field preferred. - Proven experience in engineering management within a hotel or resort environment. - Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical). - Excellent leadership, organizational, and communication skills. - Ability to manage budgets, projects, and vendor relationships effectively. - Commitment to safety, sustainability, and operational excellence.

Job Description - Oversee all kitchen operations, menu planning and ingredient selection specifically for the rooftop. - Drive the creation of authentic, as well as innovative Mediterranean and international dishes that reflect culinary mastery. - Manage day-to-day production, ensuring consistency in food quality, taste and premium presentation. - Responsible for driving profitability through food and labor cost controls while engaging with guests to refine the dining experience. Qualifications - Typically requires 5+ years of culinary experience, with at least 2–3 years in a senior leadership, ideally in Chef de cuisine role. - Expertise in Mediterranean and International cuisines, preferably with background in fine dining or high-volume operation. - Strong business acumen and leadership skills. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description ABOUT THE ROLE •Create programs to drive revenues in the outlets, including unique events throughout the year, seasonal programming for holidays, etc. to drive F&B revenue. •Develop a strong team through consistently effective leadership, operations, and succession planning •Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings / committees as required. Qualifications •At least 3 year experience in Food&Beverage Function and in the Manager level •Good negotiation and communication skills •Good command in English •Strong team spirit and leadership skill •Able to work under pressure and limited time •Computer skill (word processing, spreadsheet, and presentation software)

Job Description ABOUT THE ROLE •Managing and supervising daily accounting operations. •Establish or recommend to management major economic objectives, strategies aimed at cost minimization and maximization of revenue opportunities and evaluate the implact of business decisions where necessary. •Prepare reports as required by the company and where necessary provide detailed analysis, outlining trends, weeknesses and recommendations for corrective action. •Direct and coordinate hotel finance planning for budget management and hotel forecast. •Participate as a member of management and advise on the financial, administrative and legal implications of all maters being reviewed. •Ensure accurate and timely filing and payment of all taxes, licenses and statutory requirements •Ensure the subordinates are performing their tasks properly and efficiently. Qualifications YOUR SKILLS & EXPERIENCES •Bachelor’s degree in higher in Accounting, Finance or related field. •Minimum 5 years of progressive experience in hotel or hospitality finance with at least 2 years in a senior leadership role. •Fluent in Thai & English both written and spoken, familiarity with hotel system and excellent interpersonal skills •Proven ability to work independently while also thriving in collaborative team environments.

Job Description Job Purpose The Senior Sales Manager is responsible for driving business performance by developing, managing, and expanding accounts across key segments (Corporate, MICE, and Groups). The role ensures proactive sales activity, market penetration, and client relationship management to maximize hotel revenue, strengthen market share, and support the overall commercial strategy. Sales Management - Achieve assigned sales targets through daily proactive sales calls, client visits, and effective account management. - Generate qualified business leads weekly and convert opportunities into confirmed bookings. - Prepare a monthly account penetration plan, with action steps for each key market segment. - Conduct a minimum of 2 site inspections or client entertainment activities per week to strengthen relationships. - Focus on 4–5 Sales Calls and 5 Tele-Sales per day with corporate accounts and regularly visit all accounts in assigned target areas and maintain relationships - Review account production monthly, including room nights, revenue, and average rates, ensuring alignment with targets. - Monitor competitors’ performance, rate strategy, and activities to maintain a competitive edge. - Fully manage assigned accounts, including contracting, account profiles, renewals, and ongoing relationship management. - Provide VIP arrival updates, ensure meet-and-greet as required, and coordinate with operations teams for flawless service. - Proactively up-sell, cross-sell, and promote hotel facilities and services to maximize total revenue. - Negotiate effectively with clients to achieve optimal profitability for the hotel. - Represent the hotel at client events, trade shows, and local business/community activities to maintain visibility. - Update the Director of Business Development on business leads, client feedback, and market trends. Team Management - Support the recruitment, onboarding, and development of Sales Executives/Coordinators as needed. - Provide coaching and mentorship to team members, identifying and developing talent with growth potential. - Conduct regular performance reviews, providing feedback and setting development goals. - Monitor the professional grooming, conduct, and presentation of team members. - Lead ongoing training programs, ensuring the sales team is equipped with skills to adapt to evolving market needs. Other Responsibilities - Attend all briefings, meetings, and trainings as assigned by management. - Maintain high standards of grooming, appearance, and professionalism at all times. - Be fully conversant with hotel fire, life safety, and emergency procedures. - Perform other reasonable duties as assigned by management. Main Complexity/Critical issues in the Job - Defining precise client requirements and ensuring services align with expectations. - Providing effective after-sales service and resolving client concerns promptly. - Balancing proactive business acquisition with account retention in a competitive market. Qualifications - Diploma or Bachelor’s Degree in Tourism / Hospitality Management or related field. - Minimum of 2–3 years of experience in hotel sales, with proven track records in account management. - Strong knowledge of corporate, MICE, and leisure markets. - Excellent English communication skills (reading, writing, and speaking). - Proficiency in MS Excel, Word, PowerPoint, and CRM systems. Additional Information - Strong leadership, interpersonal, and training skills. - Excellent communication and negotiation abilities. - Service- and results-oriented with attention to detail. - Ability to thrive in high-pressure environments. - Motivated self-starter and effective team builder. - Professional grooming and confident presentation at all times.

Job Description Job Purpose The Senior Sales Manager is responsible for driving business performance by developing, managing, and expanding accounts across key segments (Corporate, MICE, and Groups). The role ensures proactive sales activity, market penetration, and client relationship management to maximize hotel revenue, strengthen market share, and support the overall commercial strategy. Primary Responsibilities Sales Management - Achieve assigned sales targets through daily proactive sales calls, client visits, and effective account management. - Generate qualified business leads weekly and convert opportunities into confirmed bookings. - Prepare a monthly account penetration plan, with action steps for each key market segment. - Conduct a minimum of 2 site inspections or client entertainment activities per week to strengthen relationships. - Focus on 4–5 Sales Calls and 5 Tele-Sales per day with corporate accounts and regularly visit all accounts in assigned target areas and maintain relationships - Review account production monthly, including room nights, revenue, and average rates, ensuring alignment with targets. - Monitor competitors’ performance, rate strategy, and activities to maintain a competitive edge. - Fully manage assigned accounts, including contracting, account profiles, renewals, and ongoing relationship management. - Provide VIP arrival updates, ensure meet-and-greet as required, and coordinate with operations teams for flawless service. - Proactively up-sell, cross-sell, and promote hotel facilities and services to maximize total revenue. - Negotiate effectively with clients to achieve optimal profitability for the hotel. - Represent the hotel at client events, trade shows, and local business/community activities to maintain visibility. - Update the Director of Business Development on business leads, client feedback, and market trends. Team Management - Support the recruitment, onboarding, and development of Sales Executives/Coordinators as needed. - Provide coaching and mentorship to team members, identifying and developing talent with growth potential. - Conduct regular performance reviews, providing feedback and setting development goals. - Monitor the professional grooming, conduct, and presentation of team members. - Lead ongoing training programs, ensuring the sales team is equipped with skills to adapt to evolving market needs. Other Responsibilities - Attend all briefings, meetings, and trainings as assigned by management. - Maintain high standards of grooming, appearance, and professionalism at all times. - Be fully conversant with hotel fire, life safety, and emergency procedures. - Perform other reasonable duties as assigned by management Main Complexity/Critical issues in the Job - Defining precise client requirements and ensuring services align with expectations. - Providing effective after-sales service and resolving client concerns promptly. - Balancing proactive business acquisition with account retention in a competitive market. Qualifications - Diploma or Bachelor’s Degree in Tourism / Hospitality Management or related field. - Minimum of 2–3 years of experience in hotel sales, with proven track records in account management. - Strong knowledge of corporate, MICE, and leisure markets. - Excellent English communication skills (reading, writing, and speaking). - Proficiency in MS Excel, Word, PowerPoint, and CRM systems. Additional Information - Strong leadership, interpersonal, and training skills. - Excellent communication and negotiation abilities. - Service- and results-oriented with attention to detail. - Ability to thrive in high-pressure environments. - Motivated self-starter and effective team builder. - Professional grooming and confident presentation at all times.

Job Description Job Summary We are seeking an innovative and passionate Executive Chef to lead the culinary vision and food operations at Mercure Garut City Center Reporting directly to the General Manager, the Executive Chef will oversee all culinary operations, ensuring exceptional food quality, creativity, profitability, and consistency across all dining experiences. This role is responsible for developing inspiring menus, cultivating culinary talent, and delivering authentic, memorable dining experiences that embody the spirit of Our Guests. The role requires a hands-on culinary leader who is passionate about building high-performing teams, maintaining exceptional standards, and delivering destination-led guest experiences. Key Responsibilities - Lead all culinary operations across restaurants, private dining, in-room dining, events, and special experiences. - Develop and execute innovative menus that celebrate local ingredients, sustainability, wellness, and destination-inspired cuisine. - Ensure the highest standards of food quality, presentation, hygiene, and consistency across all outlets. - Drive culinary innovation while maintaining strong commercial performance, cost control, and profitability. - Manage food costs, inventory controls, purchasing, and supplier relationships. - Develop seasonal menus, promotions, and guest experiences that enhance the resort’s positioning and revenue opportunities. - Recruit, train, mentor, and develop culinary talent, fostering a culture of creativity, accountability, and continuous improvement. - Lead, inspire, and develop the culinary team, creating a strong culture of excellence and ownership. - Deliver ongoing coaching and training to ensure continuous development of culinary talent. - Drive colleague engagement and foster a positive, collaborative, and high-performance kitchen culture. - Collaborate closely with Food & Beverage, Wellness, Experiences, and Commercial teams to deliver integrated guest experiences. - Ensure full compliance with food safety regulations, HACCP standards, and company policies. - Monitor guest feedback and implement improvements to continuously elevate the culinary offering. - Support sustainability initiatives through responsible sourcing, waste reduction, and environmentally conscious kitchen practices. - Maintain exceptional culinary, hygiene, and presentation standards across all food and beverage operations within a remote luxury resort environment. - Actively contribute to the overall success and reputation of the resort through leadership, innovation, and operational excellence. Who You Are A visionary culinary leader with strong operational expertise, creativity, and a passion for storytelling through food. You are a hands-on leader who inspires teams, drives excellence, and consistently delivers elevated guest experiences. You are passionate about developing people, maintaining world-class standards, and creating memorable dining moments that reflect the spirit of Our Guests. Qualifications - Diploma or Degree in Culinary Arts, Hospitality Management, or a related field. - Minimum 4–5 years' progressive culinary leadership experience within luxury hotels, resorts, lifestyle brands, or high-end standalone restaurants. - Proven experience as an Executive Chef or senior culinary leader overseeing multiple dining concepts. - Strong resort experience is essential, with previous exposure to remote destinations, island resorts, desert resorts, eco-lodges, or luxury retreat environments highly preferred. - Demonstrated ability to lead, inspire, and develop high-performing culinary teams. - Proven success in delivering training, coaching, and professional development programmes. - Strong financial acumen with experience managing food costs, labour costs, budgets, and operational performance. - Thorough knowledge of HACCP, food safety regulations, hygiene standards, and kitchen compliance requirements. - Experience creating destination-led culinary concepts and memorable dining experiences. - Ability to maintain consistently high culinary and service standards while operating within a remote luxury resort environment. - Fluent in English; additional languages are an advantage.

Job Description - Supervise banquet operations before, during, and after events - Lead, brief, coach, and motivate the banquet team - Ensure seamless execution of meetings, weddings, conferences, and social events - Coordinate event setups, room layouts, table arrangements, equipment, and service requirements - Ensure all events are delivered in line with Novotel service standards - Coordinate closely with Culinary, Events, Stewarding, and other hotel departments - Monitor food and beverage service, presentation, timing, and quality - Welcome guests and respond promptly to requests, concerns, and special requirements - Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements - Monitor team grooming, service etiquette, cleanliness, and professional standards - Coach and develop team members through on-the-job training and constructive feedback - Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements - Ensure compliance with food safety, hygiene, health, and safety standards Qualifications - Secondary/High school education - Certificate in Food & Beverage will be an advantage - Minimum 2 years of relevant experience in a similar capacity - Excellent reading, writing and oral proficiency in English language - Working knowledge of MS Excel, Word, & PowerPoint

Job Description We are looking for Information and Technology Manager who bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights. - Responsible for overseeing the security, integrity, and maintenance of IT systems, ensuring that systems are well maintained and IT procedures robust as per Accor standard and requirement. - Extensive interactions with business counterparts driving business readiness and contingency activities, system installations and liaison with business users for acceptance of deliverables, initiatives, and compliance KPI’s. - Develops and implements IT strategies where objectives are communicated at all levels, the performance of system software and hardware is audited and reported upon to enables strategic business decisions to be made. - Understands the overall objectives and architectural aspects of all IT systems to ensuring that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained. - Participates in the negotiations for installations, service and maintenance agreements of all IT system, project managing the process and ensuring that licensing and upgrades are kept in date. - Builds and maintains effective working relationships with all key stakeholders. - Reviews and scrutinizes system performance, in accordance with company policy, providing recommendations that will drive efficiency and provide added value to the business. - Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Qualifications - Proven experience in IT with strong problem-solving capabilities. - Excellent leadership skills with a hands-on approach and lead-by-example work style. - Commitment to exceptional guest service with a passion for the hospitality industry. - Ability to find creative solutions, offering advice and recommendations. - Personal integrity, with the ability to work in an environment that demands excellence, time and energy

Job Description We are seeking an accomplished and commercially driven Director of Food & Beverage to lead and elevate the dining experiences across our lifestyle, wellness, and family-focused resort. Reporting directly to the General Manager and serving as a key member of the Executive Committee, responsible for the strategic direction, operational excellence, financial performance, and guest satisfaction of all Food & Beverage operations, including restaurants, bars, banquets, events, and in-room dining. This role is ideal for a visionary hospitality leader who combines strong business acumen with a passion for creating exceptional guest experiences and developing high-performing teams. Key Responsibilities - Lead all Food & Beverage operations across the resort. - Drive revenue growth, profitability, and achievement of departmental goals. - Develop innovative dining concepts and experiences aligned with the resort's lifestyle, wellness, and family positioning. - Ensure exceptional service standards, guest satisfaction, and brand consistency. - Partner with the Executive Chef to deliver compelling culinary and beverage offerings. - Oversee food, beverage, labor, and operating costs while maximizing efficiency and performance. - Lead, coach, and inspire a diverse team through the Executive Chef, Restaurant Managers, and Banquet Manager. - Collaborate with Sales, Marketing, and Operations to grow banquet, event, and destination dining revenues. - Champion health, safety, sustainability, and quality standards across all outlets. Qualifications - Minimum 10 years of progressive Food & Beverage leadership experience within luxury hotels or resorts. - Proven success managing multiple restaurants, bars, and banquet operations. - Strong commercial mindset with demonstrated experience driving revenue and profitability. - Inspirational leadership style with a passion for team development and guest engagement. - Experience within lifestyle, wellness, luxury, or family resort environments is highly preferred. - Excellent communication and stakeholder management skills.

Job Description •Serving as the dedicated point of contact for Pool Villa guests, delivering warm, personalised service from arrival through departure. •Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests to ensure a seamless private-villa stay. •Anticipating guest needs and preferences, curating bespoke touches and experiences throughout the guest journey. •Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly and maintain villa standards at all times. Qualifications •A minimum of 1-3 years’ experience in villa hosting, butler service, or guest relations within a luxury resort is preferred. •Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system). •Excellent command of both English and Thai (listening, speaking, reading, and writing) for effective communication. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description - Overview of the overall activities of the Housekeeping Department. - Able to maintain the room cleanliness and standard of service to enhance guest experience. - Oversees and directs all respects of overall housekeeping operations, which shall include guestrooms, public areas, linen room, laundry, flower room and specified back-of the house areas. Qualifications - Minimum 3 years of experience at Executive Housekeeper position in 5 stars properties. - Able to manage day-to-day operation and long term planning. - Strong leadership skills.