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Job Description Lead and inspire the Front Office team to deliver warm, personalized, and seamless guest experiences. You will oversee daily front office operations, ensure service excellence, and drive guest satisfaction while maintaining operational standards and hotel performance. Key Responsibilities - Lead and motivate the Front Office team to achieve service excellence - Oversee daily Front Office operations, including Reception, Concierge and Guest Services - Ensure smooth guest arrivals, departures and stay experiences - Handle guest feedback and service recovery professionally - Monitor guest satisfaction and operational performance - Ensure compliance with hotel standards, policies and SOPs - Coach and develop team members to build a strong service culture - Collaborate closely with other departments to ensure seamless operations Qualifications - Minimum 3–5 years of Front Office experience, with supervisory or management experience - Strong leadership, communication and interpersonal skills - Excellent guest service mindset with a passion for hospitality - Strong problem-solving and decision-making abilities - Ability to lead, motivate and develop a diverse team - Good knowledge of Front Office operations and hotel systems - Fluent in English; additional languages are an advantage - Strong organizational skills and ability to work under pressure - Professional, confident and guest-focused personality

Job Description Job Purpose To support the Chef de Cuisine/Sous Chef in the Butchery section by preparing and handling meat, poultry, seafood, and other ingredients according to hotel standards, food safety requirements, and standard recipes, while maintaining high quality, hygiene, and efficiency. Key Responsibilities 1. Food Preparation & Butchery - Prepare, trim, cut, portion, and store meat, poultry, seafood, and other ingredients according to standard specifications. - Ensure all food preparation follows standard recipes, quality standards, and presentation requirements. - Maintain proper portion control and minimize food waste. - Assist in preparing mise en place and ensuring the Butchery section is ready for daily operations. - Support other kitchen sections when required by the Chef or Sous Chef. 2. Food Safety & Hygiene - Follow hotel food safety, hygiene, sanitation, and HACCP procedures at all times. - Ensure proper handling, labeling, storage, and temperature control of food products. - Maintain cleanliness and sanitation of work areas, equipment, tools, and utensils. - Follow health, safety, fire, and security regulations. 3. Kitchen Operations & Cost Control - Organize and maintain the Butchery section to ensure efficient workflow and productivity. - Check the quality and freshness of ingredients before use and report any issues to the Chef/Sous Chef. - Use kitchen equipment and tools correctly and responsibly to minimize damage and breakage. - Support effective food cost control by reducing waste and maintaining proper portioning. 4. Teamwork & Communication - Work closely with the Chef, Sous Chef, and other kitchen team members to ensure smooth daily operations. - Maintain positive and professional working relationships with colleagues and other departments. - Attend training sessions, briefings, and meetings as required. - Demonstrate a willingness to learn and develop culinary and butchery skills. 5. Professional Standards - Maintain high standards of personal hygiene, grooming, punctuality, and professional appearance. - Follow hotel policies, departmental procedures, employee regulations, and applicable local laws. - Support the hotel’s service culture, values, and commitment to guest satisfaction. - Perform other reasonable duties and responsibilities as assigned by the Chef de Cuisine or Sous Chef. Qualifications Knowledge and Experience - M Technical Diplomainimum of 1 year of Restaurant experience, preferably in the luxury setting lifestyle resort & stand-alone concept restaurant. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good communication and customer contact skills - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Self-motivated and energetic - Must be well-presented and professionally groomed at all times - Adaptivity ability and open minded for any challenges and opportunities - Well handling the pressure situation and remain clam to oversee the situation

Job Description •Lead Vero, our flagship Italian restaurant and drive sales to meet or exceed the assigned outlet budget while effectively managing costs. •Inspire, coach, and develop your team, fostering a culture of excellence and passion for Italian cuisine and hospitality. •Ensure every guest enjoys an exceptional dining experience, maintaining the highest standards of service, presentation, and authenticity. •Collaborate with the culinary team to enhance menus, wine pairings, and guest experiences. Qualifications •Vocational certificate or degree, with experience as an Outlet Manager or Assistant Outlet Manager in a high-end restaurant. •Deep knowledge of Italian cuisine, wine, and beverage pairing. •Guest-focused, service-minded, with meticulous attention to detail. •Strong sales acumen, dynamic, organized, with polished presentation and communication skills.. Additional Information • Helps employees improve their skills and provides support for career development • Manages the team • Is in charge of organising the F&B point of sale from A to Z • Ensures guest satisfaction, quality and high standards of service for customers • Helps the point of sale attain profitable results • Drives sales to reach or exceed the assigned outlet Budget and controlls cost to be with in budget

Job Description - Prepare and assist in producing salads, appetizers, cold dishes, dressings, sauces and other Cold Kitchen items. - Support preparation for restaurant and Banquet operations, ensuring timely and consistent production. - Follow recipes, portion control and presentation standards. - Assist with Banquet preparation and large-volume production when required. - Ensure proper storage, labeling and rotation of ingredients and prepared products. - Maintain cleanliness and organization of the work area and equipment. - Follow food safety, hygiene and HACCP standards at all times. - Minimize food waste and use ingredients efficiently. - Support senior chefs and work effectively as part of the kitchen team. Qualifications - Previous experience in a Cold Kitchen or similar culinary position is preferred. - Experience in a premium hotel, restaurant, or banquet operation is an advantage. - Basic knowledge of food preparation, hygiene and food safety. - Good attention to detail and willingness to learn. - Able to work in a fast-paced environment and as part of a team. - Good communication and a positive attitude. - Flexible to work varying shifts, including weekends and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and produce bakery items according to hotel recipes and quality standards. - Assist in daily baking operations, including dough preparation, baking, and presentation. - Ensure all food preparation areas are clean and comply with hygiene, sanitation, and food safety standards. - Follow HACCP, food safety, and personal hygiene standards at all times. - Support inventory control and proper storage of bakery ingredients. - Work closely with the culinary team to ensure consistent quality and timely production. Qualifications - Minimum experience as Commis I or equivalent in a bakery or hotel kitchen. - Basic communication skills in Thai and English. - Knowledge of bakery hygiene standards and food safety practices. - Team player with a positive attitude and willingness to learn. - Able to work shifts, including early mornings, weekends, and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and present high-quality cold dishes in line with Mövenpick’s Eat Well standards, creating memorable dining experiences for every guest. - Manage and oversee your assigned cold kitchen section, ensuring smooth, efficient, and consistent operations at all times. - Collaborate with the Executive Chef and Sous Chef to develop innovative and seasonal menu items that align with wellness and sustainability principles. - Ensure all food preparation, handling, and storage fully comply with food safety and hygiene standards (HACCP). - Monitor stock levels, perform daily checks, and assist in placing orders through the FutureLog system to maintain efficiency and freshness. - Train, coach, and guide Commis and junior team members to uphold high culinary and presentation standards. - Maintain a clean, safe, and well-organized kitchen workspace in line with the resort’s Eat Well, Live Well philosophy. - Contribute to a positive, respectful, and professional kitchen culture, supporting teamwork and continuous improvement. Qualifications - Proven experience as a Chef de Partie or in a similar role, preferably in a premium restaurant or hotel setting. - Exceptional cooking skills with a strong focus on Cold kitchen. - Ability to work well under pressure and in a fast-paced environment. - Strong knowledge of food safety and hygiene regulations. - Ability to work as part of a team and take direction from senior chefs. - Culinary degree or relevant certification is preferred. - Fluent in English and Thai. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and present high-quality cold dishes, salads, appetisers, and desserts in line with Mövenpick’s “Eat Well” standards, creating memorable dining experiences for every guest. - Manage and oversee your assigned cold kitchen section, ensuring smooth and efficient operations at all times. - Collaborate with the Executive Chef and Sous Chef to develop new menu items and maintain variety and quality in the dining experience. - Ensure all food preparation and storage comply with food safety and hygiene standards. - Monitor stock levels and assist in ordering supplies as required to support “Eat Well” delivery. - Train, coach, and mentor junior kitchen team members to ensure consistent and high-quality food preparation. - Maintain a clean, safe, and organized kitchen workspace aligned with the resort’s wellness and sustainability goals. - Contribute to a positive and professional kitchen environment, upholding Mövenpick BDMS Wellness Resort Bangkok’s values. Qualifications - Proven experience as a Chef de Partie or in a similar role, preferably in a premium restaurant or hotel setting. - Exceptional cooking skills with a strong focus on Cold kitchen. - Ability to work well under pressure and in a fast-paced environment. - Strong knowledge of food safety and hygiene regulations. - Ability to work as part of a team and take direction from senior chefs. - Culinary degree or relevant certification is preferred. - Fluent in English and Thai. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and produce a variety of pastries, desserts, cakes, plated desserts and sweet creations, maintaining high standards of quality, taste and presentation. - Support the Pastry Chef in creating and enhancing offerings for the signature Mövenpick Chocolate Hour, ensuring a unique and memorable guest experience. - Prepare pastry and dessert items for Meet Well banquets and events, ensuring timely production and consistent quality. - Assist in developing and refining pastry recipes under the guidance of the Pastry Chef, with attention to consistency, creativity, nutrition and dietary requirements. - Contribute to wellness-focused desserts and healthier pastry options in line with current wellness trends and guest preferences. - Ensure proper storage, labeling and rotation of products in compliance with food safety and hygiene standards. - Monitor inventory and assist with stock control, portion control and minimizing food waste. - Maintain cleanliness and organization of the pastry section and ensure compliance with hygiene and HACCP standards. - Guide and support Commis Chefs and trainees in pastry techniques and daily operations. - Participate in kitchen briefings and contribute ideas to continuously improve pastry and dessert offerings. Qualifications - Culinary degree or diploma with a focus on Pastry, with 2–3 years of professional kitchen experience. - Proficiency in various pastry and baking techniques, equipment operation, and food safety standards, with relevant certification. - Strong organizational, time management and communication skills. - Creative with strong attention to detail in recipe development and presentation. - Knowledge of international pastry trends and Thai cuisine. - Experience creating health-conscious pastry products and accommodating dietary restrictions. - Thai and English proficiency required. - Flexible to work varying shifts, including weekends and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Oversee daily Cold Kitchen operations for hotel restaurants and Banquet. - Plan and organize production according to restaurant and Banquet requirements. - Coordinate Banquet menu preparation, production planning and event execution. - Lead, train and supervise the Cold Kitchen team. - Ensure consistency in food quality, presentation and portion control. - Maintain high standards of food hygiene, sanitation and food safety at all times. - Control food costs, minimize wastage and ensure efficient use of ingredients. - Coordinate closely with other kitchen sections and relevant departments for smooth operations. - Ensure compliance with hotel standards, HACCP and food safety requirements. Qualifications - Minimum 3–5 years of experience in a similar position in a premium or luxury hotel. - Strong experience in Cold Kitchen and Banquet operations. - Proven ability to plan and manage Banquet production and large-volume operations. - Strong knowledge of food hygiene, sanitation and HACCP standards. - Good leadership, organization and problem-solving skills. - Creative with strong attention to food quality and presentation. - Able to work under pressure and manage multiple operations simultaneously. - Good communication and teamwork skills. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Welcome and assist guests with a warm and professional service. - Manage appointments, bookings, payments and daily reception operations. - Coordinate closely with the BDMS Wellness Clinic to ensure seamless guest journeys and smooth service delivery. - Communicate guest appointments, treatments and requirements accurately between the Wellness & Spa and BDMS Wellness Clinic teams. - Handle guest enquiries and requests, providing accurate information on wellness treatments and services. - Support upselling of Wellness & Spa treatments and packages. - Maintain accurate records and ensure all reception and administrative procedures are followed. - Coordinate with other hotel departments to ensure a smooth overall guest experience. Qualifications - Previous experience in Wellness, Spa, Hotel, Clinic or Customer Service is preferred. - Good command of Thai and English, both written and spoken. - Strong communication and coordination skills. - Service-minded with a professional and welcoming personality. - Good attention to detail and ability to manage multiple tasks. - Able to work shifts, weekends and public holidays. - Experience working with medical or wellness services is an advantage. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Support the Catering & Events team with daily sales and administrative activities. - Handle enquiries, prepare quotations, proposals and event documentation. - Coordinate with clients and internal departments to ensure smooth event planning and execution. - Follow up on leads, bookings and payments. - Maintain accurate records of sales activities, client information and event details. - Assist with site inspections, client meetings and event arrangements. - Provide professional and timely communication to clients. Qualifications - Previous experience in Sales Coordination, Catering & Events, or hotel operations is preferred. - Good command of English and Thai, both written and spoken. - Strong communication, coordination and organizational skills. - Good attention to detail and ability to manage multiple tasks. - Service-minded, proactive and a good team player. - Proficient in Microsoft Office. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Provide administrative support to the Sales team - Prepare proposals and contracts - Coordinate with internal departments to ensure smooth execution of group bookings and events - Handle client correspondence and follow up on inquiries - Maintain accurate records in the sales system - Assist with site inspections and client visits - Support sales activities, promotions, and campaigns as assigned - Prepare and submit assigned sales reports accurately and in a timely manner Qualifications - Bachelor’s degree in Hospitality, Business Administration, Marketing, or related field - Fresh graduates are welcome to apply - Good command of English and Thai (spoken and written) - Strong organizational and coordination skills - Proficient in Microsoft Office (Excel, Word, PowerPoint) - Positive attitude, service-minded, and team-oriented - Flexible with working hours as required by hotel operations Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations. - Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mövenpick and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort. - Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action. - Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction. - Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures. - Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence. - Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits. - Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions. - Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience. - Manage departmental budgets, labor costs, productivity, operating expenses, linen, uniforms, guest supplies, cleaning chemicals, equipment, and inventories to achieve financial objectives. - Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies. - Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards. - Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance. - Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations. - Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department. Qualifications - Minimum 5 years' leadership experience in Housekeeping within an international premium hotel, including at least 2 years as an Executive Housekeeper or Assistant Executive Housekeeper. - Strong knowledge of premium housekeeping operations, guestroom standards, public area management, laundry, linen, uniform, banquet cleanliness, and florist operations. - Proven ability to maintain exceptional cleanliness and consistently achieve Mövenpick and Accor brand standards without compromise. - Demonstrated success in leading teams through brand, quality, hygiene, sustainability, and operational audits. - Strong leadership, coaching, mentoring, and people development skills with the ability to build a high-performing team. - Excellent planning, organization, communication, problem-solving, and decision-making abilities. - Strong financial acumen with experience managing departmental budgets, labor costs, productivity, and operating expenses. - Proficient in Microsoft Office and hotel property management systems. - Must be able to read, write, and communicate effectively in both Thai and English. - Passionate about delivering exceptional guest experiences with meticulous attention to detail and a commitment to continuous improvement. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Consistently offer professional, friendly and engaging service - Lead and manage all aspects of the Front desk and ensure all service standards are followed - Check and maintain the Duty Manager safe in accordance to the procedures set by the company. - Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons - Handle guest concerns and react quickly, logging and notifying proper areas. - Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest - Balance operational, administrative and Colleague needs - Assist guests regarding hotel facilities in an informative and helpful way - Follow department policies, procedures and service standards - Follow all safety policies - Perform any other related duties assigned to him / her by the Front Office Qualifications - Previous leadership experience required - Previous Property Management System experience required - Computer literate in Microsoft Window applications required - University/College degree in a related discipline preferred - Must possess a professional presentation - Strong interpersonal and problem solving abilities - Highly responsible & reliable - Ability to work well under pressure in a fast paced environment - Ability to focus attention on guest needs, remaining calm and courteous at all times. - Excellent communication skills in both Thai and English (spoken and written) Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Supervise daily Room Service operations and ensure efficient service delivery. - Lead, coach and support the Room Service team. - Ensure high standards of food quality, service and guest satisfaction. - Coordinate with Kitchen and other departments to ensure smooth operations. - Handle guest requests and resolve service issues professionally. - Monitor team performance, hygiene and operational standards. Qualifications - Previous experience in Room Service, In-Room Dining, or F&B operations in a premium hotel is preferred. - Good command of Thai language is required. - Good command of English. - Strong communication, leadership and problem-solving skills. - Guest-focused with good attention to detail. - Flexible to work shifts, weekends and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Supervise daily cleaning operations in all public areas of the hotel and BDMS Connect Center Building - Lead, train, and support the housekeeping team to ensure high cleanliness standards are consistently met - Inspect public areas regularly and follow up on corrective actions - Monitor use and inventory of cleaning supplies and equipment - Coordinate with other departments to address cleanliness and maintenance issues promptly Qualifications - Minimum 2–3 years of housekeeping or public area experience, with at least 1 year in a supervisory role - Strong leadership, communication, and team management skills - Good attention to detail and problem-solving ability - Flexibility to work shifts, weekends, and public holidays as required - Hotel experience preferred - Ability to speak, read, and write in Thai is required; basic English communication is an advantage Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Oversee daily hotel operations with strong focus on Food & Beverage excellence, guest satisfaction, and operational performance - Support budgeting, forecasting, revenue growth, and cost control initiatives - Lead and develop operational teams while maintaining high service standards - Ensure compliance with brand standards, health & safety, hygiene, and statutory regulations across all operations - Monitor and enhance restaurant, bar, banquet, and in-room dining performance to maximize guest satisfaction and financial results - Work closely with the General Manager to drive operational strategy, business performance, and guest experience initiatives Qualifications - Proven experience in senior hotel operations leadership within a premium hotel environment; experience in wellness hospitality is an advantage - Strong Food & Beverage operational background is essential - Excellent leadership, communication, and people management skills - Strong business acumen with hands-on operational capabilities - This position is offered under a local package only Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description •We’re looking for a dynamic Beverage Manager to lead the beverage experience across our three signature bars and elevate the overall drink culture at the resort. •You’ll be the creative force behind our bar concepts, ensuring world-class quality, consistency, and innovation that reflect our flagship Pullman spirit. •As part of the F&B leadership team, you’ll drive excellence in both product and service, inspire a high-performance team, and deliver memorable guest experiences that align with our brand vision and business goals. Qualifications •Minimum 3 years of progressive beverage experience within premium or luxury hospitality brands, including at least 2 years in a F&B leadership role. •A genuine passion for mixology, beverage trends, and guest engagement. •Strong leadership and communication skills to guide, mentor, and develop a diverse team. •A hands-on mindset with a focus on guest satisfaction, creativity, and operational excellence. Additional Information • Manages the team of Azur, C-Bar, Float, helping them improve their skills and providing support for career development, make sure all bars are aligned in terms of recipes and quality of drinks. • Manages headcount and bar organisation for optimum performance • Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards • Conveys the hotel's image through his/her attitude, professionalism and involvement in the field • Ensures that all products served to guests conform to standard and are of good quality • Is responsible for the bar's budget, develops revenue and profit margins • Helps the hotel meet its targets

Job Description •Leadership & Team Culture: Provide strategic and operational leadership across all F&B outlets, restaurants, bars, banquets and events, ensuring Novotel and Accor brand standards while leading and developing a high-performing team. •Strategy & Revenue Growth: Develop and execute F&B strategies, concepts, promotions and events to drive revenue and profitability, in collaboration with the Executive Chef to ensure quality and dining experiences meet guest expectations and market trends. •Financial & Operational Control: Manage budgets, forecasts, productivity, inventory and operating costs, optimizing resources and operational efficiency while maintaining quality and service standards. •Guest Experience, Compliance & Sustainability: Champion service excellence and quality assurance, manage guest feedback and service recovery, ensure compliance with food safety, HACCP, health and safety requirements, and support Accor and Novotel sustainability initiatives. Qualifications •Proven senior F&B leadership experience in an international hotel, preferably with multiple outlets and significant MICE/banquet operations. •Strong operational and commercial expertise across restaurants, bars, banquets and events, including budgeting, forecasting, cost control and revenue optimization. •Passionate people leader with the ability to develop, engage and inspire high-performing teams, fostering a culture of empowerment, learning and career growth. •Guest-focused and innovative, with the ability to create commercially successful F&B experiences aligned with Novotel and Accor brand standards. •Strong knowledge of food safety, HACCP and responsible F&B practices, with a commitment to Novotel’s sustainability direction, including plant-forward menus, healthier choices and responsible sourcing.

Job Description Food & Beverage Manager Key Responsibilities - Lead and oversee the daily operations of all Food & Beverage outlets, including restaurants, bars, banquets, events, and in-room dining, ensuring exceptional guest experiences and compliance with brand standards. - Drive revenue growth and profitability through effective budgeting, cost control, menu engineering, sales initiatives, and operational efficiency. - Develop and implement innovative Food & Beverage concepts, promotions, and events that enhance guest satisfaction and strengthen the resort's market positioning. - Monitor and analyze financial performance, including revenue, food cost, beverage cost, labor productivity, and other key performance indicators, taking corrective actions when required. - Foster a guest-centric culture by maintaining a visible presence in operations, actively engaging with guests, and ensuring prompt resolution of service concerns. - Lead, inspire, and develop the Food & Beverage team through coaching, training, performance management, and succession planning to build a high-performing service culture. - Collaborate closely with the Executive Chef, Sales & Marketing, Revenue, and other departments to deliver seamless dining experiences, special events, and revenue-generating initiatives. - Ensure full compliance with food safety, hygiene, sanitation, occupational health and safety regulations, HACCP standards, and company policies. - Drive continuous improvement by monitoring industry trends, competitor activities, guest feedback, and emerging F&B concepts to enhance the resort's offerings. - Support the Executive Committee in strategic planning, business development, and hotel-wide initiatives that contribute to overall resort performance and guest satisfaction. - Drive continuous improvement in LQA (Leading Quality Assurance) audit results by implementing action plans, conducting regular quality reviews, and ensuring compliance with Accor and Mövenpick brand standards across all outlets. Qualifications - Minimum 5 years of Food & Beverage leadership experience in a hotel or resort environment. - Proven track record in managing multi-outlet operations and achieving financial targets. - Strong leadership, coaching, and team development skills. - Excellent communication and interpersonal abilities. - Strong business acumen with experience in budgeting, forecasting, and cost management. - Passion for delivering exceptional guest experiences. - Fluent in English; additional languages are an advantage. - Experience with Accor brands or international hospitality companies is preferred.