Retail Investment Operations Manager at UOB (Closed) — GetLinks

About this role

Company: 2501 UOB (Thai) Public Company Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description An intermediate-level position responsible for overseeing the operational efficiency, compliance, and risk control of investment services within Retail Banking. The manager will manage daily Unit Trust operations, including reviewing and approving instructions to counterparties, ensuring transaction accuracy, overseeing reconciliation and record-keeping, and resolving operational issues in a timely manner. This role also involves collaborating with internal stakeholders and external partners to optimize workflows and support business growth. In addition, the manager may participate in process enhancement initiatives, system improvements, and cross-functional projects to elevate operational standards. The manager is also expected to provide guidance and support to junior team members as needed. - Verify and approve order aggregation, allotment, and settlement processes to ensure accuracy and compliance. - Validate daily investment static data, oversee fund transfers, and monitor payment processing for customer bank accounts. - Monitor corporate actions such as dividend events and maturities ensuring accurate settlement and timely execution. - Perform daily, monthly, and ad-hoc reconciliations, investigate transaction discrepancies, and escalate unresolved issues as needed. - Work in collaboration with internal teams and external counterparties to streamline operations and enhance service efficiency. - Lead and support system UAT for wealth-related products, identify operational gaps, and drive process enhancements. - Oversee third-party service providers for document printing, statements, and customer communication materials. Qualification: - At least Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field. - Minimum 3-5 years of relevant experience in Investment Operations, Banking, Accounting, Financial Services, or a related field. - Experience in system implementation, process improvement, or automation initiatives is an advantage. - Strong proficiency in MS Office applications, particularly Excel (including Pivot Tables and formulas) and PowerPoint; knowledge of VBA, Python, or other programming languages is an advantage. - Strong command of both written and spoken English, with the ability to communicate effectively and prepare professional documentation. - Strong leadership and people management skills, with the ability to work effectively under pressure in a fast-paced environment and manage multiple priorities. - Ability to collaborate effectively with cross-functional teams and stakeholders to achieve operational objectives. หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร Remark: The Bank requires the checking and collection of criminal records for candidates of this position, in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy. Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference

Business Solution Lead

GetLinks Recruitment

฿150K1 day ago

About The Role As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors. You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager at signature. The commercial relationship stays with you — for the next deal, and the next. Your five-step mandate: 1. Target — Work the CCO's named account list and meet existing clients to find the next service line. 2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix. 3. Feasibility — Price the package. Prove we can staff it and deliver at margin. 4. Pitch — Present to brand leadership and close the commercial terms. 5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next deal. Key Responsibilities 1. Win new clients — solutioning, then the pitch • Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the right delivery leads early. • Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in. • Present to the brand's senior leadership and close the commercial terms. • You own new-business PC1. 2. Grow the clients we have — upsell and cross-sell • Sit with existing clients and their cluster manager to find the next service line, then scope and close it. • Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next deal. • You own the client relationship. 3. Prove we can deliver it — package feasibility • Price the package, confirm we can staff it, and model the margin before anything is promised. • Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper. • You own what we promise. Qualifications Must-have — no offer without these • Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving muscle built elsewhere. • Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven service lines far faster. • Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried. • Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths. • Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked. Strongly wanted — the tie-breakers • AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your default, not a claim. • Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing. • Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same day. • Judgement: Willing to say no to a bad-fit brief — including one that came from the top. How We'll Assess You Four steps. We test the work, not the CV. 1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not the others. 2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions. 3. Pitch — You present the solution to a panel, as you would to the client. 4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim. Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat. What You'll Get • Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes how Ripples wins the next tier of business. • End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics, dermatology beauty, and FMCG. • New-business PC1 target set at appointment— a clear number, a direct line of sight to impact. • Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't figured out yet. • Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).

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Retail Investment Operations Manager

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UOB

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