Lead/Sr Lead – Strategy and Operations

Job Description Lead and inspire the Front Office team to deliver warm, personalized, and seamless guest experiences. You will oversee daily front office operations, ensure service excellence, and drive guest satisfaction while maintaining operational standards and hotel performance. Key Responsibilities - Lead and motivate the Front Office team to achieve service excellence - Oversee daily Front Office operations, including Reception, Concierge and Guest Services - Ensure smooth guest arrivals, departures and stay experiences - Handle guest feedback and service recovery professionally - Monitor guest satisfaction and operational performance - Ensure compliance with hotel standards, policies and SOPs - Coach and develop team members to build a strong service culture - Collaborate closely with other departments to ensure seamless operations Qualifications - Minimum 3–5 years of Front Office experience, with supervisory or management experience - Strong leadership, communication and interpersonal skills - Excellent guest service mindset with a passion for hospitality - Strong problem-solving and decision-making abilities - Ability to lead, motivate and develop a diverse team - Good knowledge of Front Office operations and hotel systems - Fluent in English; additional languages are an advantage - Strong organizational skills and ability to work under pressure - Professional, confident and guest-focused personality

Job Description 1.Responsible for Overview Safety , Cost , Quality , Delivery performance in shop floor to be achievement target business unit. 2.Leading improvement for acheivement KPI' s Productivity , OEE and driven Quality management to achievement target 0-km complaint , IDC , Capacity ,DIO ,RPP activities projects cost reduciton ,tooling cost ,MOC. 3.Responsible for BPS activities e.g., System CIP. 4 cycle per year focus topic improvement align business plan and fullfill myMeasures , VS-PDCA in system and BPS-M2 assessment level 2+4.Define lean manufacturing concept and eliminate lossess all element in shop floor . 5.Assignment from Superior level. Qualifications Educational Background: Bachelor degree Industrial Engineering ,Machanic Engineering , Electric Engineering or master degree. Special Skills: Production and process improvement knowledge. Language Proficiency Level: Good English skill. Others: Very good mindset to support the team for CIP project. Additional Information A dynamic work environment, we offer a comprehensive benefits package that includes a 5-day work week, transportation, health and life insurance, uniform, provident fund, and access to home loans through the Government Housing Bank.We are looking for an individual who is committed to excellence and eager to contribute to the team’s success.

Risk & Control, Technology Senior Specialist

Agoda

Bangkok

External

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Team: The Risk & Control – Technology Senior Specialist role sits within Risk & Control, part of Finance, acting as Agoda's second line of defense for risk management and providing timely assurance across business, technology, financial, and operational risk. As Agoda scales through innovation and data-driven experimentation, the team plays a critical role in balancing risk management with continued growth. Agoda is constantly expanding its reach through strategic innovations and data-driven experimentations. As a key stakeholder and enabler of the overall Agoda business, the Agoda Risk and Control team plays a unique role in balancing risk management without stifling innovation and growth. The Opportunity: You'll partner across Product, IT, Supply, Commercial, People, Legal, Customer Service, and Finance — engaging at all levels to understand business processes and design technology controls that ensure compliance and sound risk management. As the main point of contact for IT stakeholders and internal/external auditors, this role requires strong leadership and communication skills to coordinate technology risk and compliance efforts across SOX, IT, and audit teams. It is not a policing role: success depends on building trust as a critical partner while proactively managing risk. The Individual: The ideal candidate has hands-on experience assessing technology controls across end-to-end business processes — including ICFR, SOX, and IT Operations — identifying technology risks and executing control testing. This is a strong fit for someone who wants to make a meaningful impact balancing growth and risk in a fast-growing, innovative technology business. Key areas of responsibility (Including but Not Limited To) - Support the Risk & Control Leadership Team in maintaining a robust Enterprise Risk Management framework that enables growth and agility. - Maintain and continuously mature Agoda's internal control environment and full SOX compliance, including efficacy of financial reporting controls and their linkage to business processes. - Contribute to a pragmatic control assessment, testing, and reporting framework with adequate coverage across Agoda's operations. - Analyze and/or design IT and business process controls (SOX and non-SOX) to identify risks, control weaknesses, and gaps. - Guide business partners in designing and implementing controls that strengthen the control environment and mitigate risk. - Support ITGC/ITAC testing and documentation — walkthroughs, risk and gap identification, test procedures, and workpapers. - Create and maintain comprehensive documentation, including flow charts, process narratives, and risk and control matrices. - Act as the subject matter expert and go-to resource on technology risk. - Drive timely remediation of identified control deficiencies. - Partner with internal and external stakeholders (process owners, auditors, outsourced providers) to build relationships and coordinate assurance activities. - Support/lead the preparation and issuance of Risk & Control reports and Risk Committee reporting packs, plus ad hoc requirements. - Act as a brand ambassador for the Risk & Control function across Agoda What you'll Need to Succeed: - Bachelor's degree in Accounting, Management Information Systems, Computer Science, Computer Engineering, or related field; professional certification (e.g., CISSP, CIA) preferred, or equivalent combination of education and experience. - 6+ years' experience as an IT Auditor (external or internal) with a public accounting firm or public company. - Strong understanding of internal control frameworks (SOX, NIST, CMMC, SOC, ITIL, COBIT, PCI, COSO) and how to apply them from a technology perspective. - Demonstrated ITGC proficiency, with the ability to communicate complex issues clearly and simply. - IT SOX management experience highly preferred; e-commerce or travel industry experience a plus. - Able to work independently and collaboratively, with strong communication skills. - Open to constructive feedback and continuous growth. - Willing to adopt new tools, including AI, to support testing and reviews. - Strong collaboration skills, particularly when without actual management authority - An eye to spot control risks with an intuition of risk prioritization - Self-starter with strong sense of responsibility, can do approach and open mindset It's Great if you have: - Certified Internal Auditor (CIA), Certified Information System Auditor (CISA), CISSP, or similar designation. - High level of integrity is a MUST and ability to constructively challenge. - Curious, creative and innovative, particularly in design proper controls without stiffening the business growth - Flexibility to adapt to an ever evolving and dynamic work environment - Quick thinker and confident in decision making - Process, problem solving and action orientated mindset - Good analytical skills with strong attention to detail - Excellent communication and relationship building skills - Professional “get it done” attitude and strong work ethics Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.