About this role
Job Description
•Daily Security & Protection: Oversee daily security functions to safeguard hotel property, assets, guests, and staff.
•Safety & Emergency Training: Lead and conduct training programs for Heartists on emergency response, fire safety, and accident prevention.
•Compliance & Record Keeping: Maintain up-to-date logs, legal documents, and safety certifications required by law and brand standards.
•Balanced Operations: Foster a safe and satisfying experience for everyone while strictly managing and meeting the department’s operating budget.
Qualifications
•Proven experience in hotel security, loss prevention, or safety management.
•Strong knowledge of fire safety regulations, emergency response procedures, and legal compliance.
•Exceptional communication and leadership skills with a people-first approach (passion for supporting Heartists and guests).
•Ability to handle high-pressure situations calmly and effectively.
Additional Information
1. Communicating, Monitoring, and Ensuring Safety Standards - Communicating the importance of safety procedures, detailing procedure codes, ensuring heartist (employee) understanding of safety codes, monitoring processes and procedures related to safety.
2. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;
leads by example.
3. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
4. Implementing Controls to Manage Risk - Implementing action plans to monitor and control risk.
5. Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
6. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 7. Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
8. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
9. Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
10. Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
11. Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
12. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
13. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
14. Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
15. Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner