Guest Relations Officer - Chinese Speaking

About this role

• Job Description
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests’ complaints and comments tactfully and efficiently.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Qualifications
• Tertiary education in Hospitality Management or related disciplines
• Able to work independently and handle shift duties