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Job Description

Job Purpose:

To assist in overseeing daily restaurant and banquet operations, ensuring high service standards, smooth operations, guest satisfaction, and effective team coordination in accordance with hotel standards and procedures.

Key Responsibilities

Restaurant & Banquet Operations

Assist in planning and supervising restaurant and banquet setup and service operations according to event requirements and hotel standards.

Ensure all equipment, supplies, menus, and operational requirements are prepared and available before service.

Coordinate closely with the Kitchen and related departments to ensure smooth and efficient service delivery.

Monitor service quality and maintain consistent F&B standards throughout operations.

Guest Service & Satisfaction

Respond to guest requests, feedback, and complaints promptly, professionally, and courteously.

Escalate significant guest concerns or incidents to the Restaurant/Banquet Manager and follow up appropriately.

Maintain good knowledge of all F&B outlets, services, facilities, and hotel offerings to support guest needs.

Team Supervision & Development

Assist in supervising and assigning tasks to team members and casual staff to ensure work is completed on time and according to standards.

Support manpower planning and work allocation for restaurant and banquet operations.

Assist with staff coaching, development, counselling, and conflict resolution.

Maintain positive and effective working relationships within the team.

Operational & Cost Control

Monitor operating equipment and supplies to maintain appropriate par levels.

Prepare or coordinate requisitions for replacement or additional operational items when required.

Monitor staff overtime and applicable allowances and ensure accurate weekly records.

Safety, Hygiene & Compliance

Ensure service, storage, and working areas are clean, safe, organized, and properly secured.

Follow and reinforce hotel fire, life-safety, emergency, hygiene, and operational procedures.

Attend assigned meetings, training programs, and briefings.

Cross-Department Support

Provide operational support to other Food & Beverage outlets during peak periods when required.

Perform other duties and responsibilities as assigned by the Management.

Qualifications

Knowledge and Experience

Secondary/High school education

Certificate in Food & Beverage will be an advantage

Minimum 2 years of relevant experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Competencies

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Must be well-presented and professionally groomed at all times

Logistics System & Process Analyst (Chinese & English required)

GetLinks Recruitment

1 day ago

Key skills: 1. Logistics domain knowledge (WMS, TMS, cross-border & last-mile) 2. Business requirements writing (BRD/PRD) 3. Data analysis (SQL/Python) ASEAN regional experience and familiarity with local carriers (J&T, Ninja Van, etc.) is a bonus Job Responsibilities - Requirement Discovery and Analysis:Work closely with logistics teams across ASEAN regions (such as Indonesia, Thailand, Vietnam, Malaysia, etc.) to map out the entire process of cross-border first-mile, overseas warehouse fulfillment, local last-mile, and reverse returns, identifying key pain points and translating them into standardized system requirements (BRD/PRD). - Cross-border Business Process Design: Design and optimize business workflows and system logic for cross-border logistics fulfillment and local last-mile delivery tailored to Southeast Asian localized scenarios, including multi-carrier integration, waybill management, logistics billing, claims, and reverse returns. - Collaboration and Execution:Coordinate with the headquarters R&D team, local Southeast Asian business teams, and third-party partners (such as local 3PL logistics providers, payment gateways, customs clearance systems) to ensure timely and high-quality implementation of logistics requirements. - Data Analysis and Business Insights: Monitor key logistics metrics such as waybill fulfillment rate, last-mile delivery success rate, return rate, and logistics costs; provide business decision support and product iteration recommendations through data analysis. Job Requirements - Education and Experience: Bachelor’s degree or above, with 3‑5 years or more of experience in requirement analysis (BA) or product management (PM) within internet, cross-border e-commerce, retail, or smart logistics industries. - Domain Knowledge: Familiar with WMS, TMS, and the complete business processes of cross-border customs clearance, first-mile transportation, local last-mile delivery, and reverse returns. - Language and Cross-cultural Communication: Proficient in English as a working language (excellent listening, speaking, reading, and writing skills); fluency in Chinese preferred; knowledge of Indonesian, Thai, or Vietnamese is a plus. - Comprehensive Skills: Strong logical thinking, documentation skills (Axure/Visio/Figma/Jira), and stress resilience; able to work across time zones and travel to ASEAN countries. Preferred Qualifications - Experience living locally or on-site business trips for logistics projects in major ASEAN countries (such as Indonesia, Thailand, Vietnam). - Familiarity with Southeast Asian local logistics ecosystems (such as integration standards for J&T, Flash Express, Ninja Van, etc.). - Proficiency in data analysis tools like SQL/Python, with capabilities in logistics metric modeling and cost analysis.

Banquet Supervisor

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