Jobs at Accor

Job Description Lead and inspire the Front Office team to deliver warm, personalized, and seamless guest experiences. You will oversee daily front office operations, ensure service excellence, and drive guest satisfaction while maintaining operational standards and hotel performance. Key Responsibilities - Lead and motivate the Front Office team to achieve service excellence - Oversee daily Front Office operations, including Reception, Concierge and Guest Services - Ensure smooth guest arrivals, departures and stay experiences - Handle guest feedback and service recovery professionally - Monitor guest satisfaction and operational performance - Ensure compliance with hotel standards, policies and SOPs - Coach and develop team members to build a strong service culture - Collaborate closely with other departments to ensure seamless operations Qualifications - Minimum 3–5 years of Front Office experience, with supervisory or management experience - Strong leadership, communication and interpersonal skills - Excellent guest service mindset with a passion for hospitality - Strong problem-solving and decision-making abilities - Ability to lead, motivate and develop a diverse team - Good knowledge of Front Office operations and hotel systems - Fluent in English; additional languages are an advantage - Strong organizational skills and ability to work under pressure - Professional, confident and guest-focused personality

Job Description Job Purpose To support the Chef de Cuisine/Sous Chef in the Butchery section by preparing and handling meat, poultry, seafood, and other ingredients according to hotel standards, food safety requirements, and standard recipes, while maintaining high quality, hygiene, and efficiency. Key Responsibilities 1. Food Preparation & Butchery - Prepare, trim, cut, portion, and store meat, poultry, seafood, and other ingredients according to standard specifications. - Ensure all food preparation follows standard recipes, quality standards, and presentation requirements. - Maintain proper portion control and minimize food waste. - Assist in preparing mise en place and ensuring the Butchery section is ready for daily operations. - Support other kitchen sections when required by the Chef or Sous Chef. 2. Food Safety & Hygiene - Follow hotel food safety, hygiene, sanitation, and HACCP procedures at all times. - Ensure proper handling, labeling, storage, and temperature control of food products. - Maintain cleanliness and sanitation of work areas, equipment, tools, and utensils. - Follow health, safety, fire, and security regulations. 3. Kitchen Operations & Cost Control - Organize and maintain the Butchery section to ensure efficient workflow and productivity. - Check the quality and freshness of ingredients before use and report any issues to the Chef/Sous Chef. - Use kitchen equipment and tools correctly and responsibly to minimize damage and breakage. - Support effective food cost control by reducing waste and maintaining proper portioning. 4. Teamwork & Communication - Work closely with the Chef, Sous Chef, and other kitchen team members to ensure smooth daily operations. - Maintain positive and professional working relationships with colleagues and other departments. - Attend training sessions, briefings, and meetings as required. - Demonstrate a willingness to learn and develop culinary and butchery skills. 5. Professional Standards - Maintain high standards of personal hygiene, grooming, punctuality, and professional appearance. - Follow hotel policies, departmental procedures, employee regulations, and applicable local laws. - Support the hotel’s service culture, values, and commitment to guest satisfaction. - Perform other reasonable duties and responsibilities as assigned by the Chef de Cuisine or Sous Chef. Qualifications Knowledge and Experience - M Technical Diplomainimum of 1 year of Restaurant experience, preferably in the luxury setting lifestyle resort & stand-alone concept restaurant. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good communication and customer contact skills - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Self-motivated and energetic - Must be well-presented and professionally groomed at all times - Adaptivity ability and open minded for any challenges and opportunities - Well handling the pressure situation and remain clam to oversee the situation

Job Description •Lead Vero, our flagship Italian restaurant and drive sales to meet or exceed the assigned outlet budget while effectively managing costs. •Inspire, coach, and develop your team, fostering a culture of excellence and passion for Italian cuisine and hospitality. •Ensure every guest enjoys an exceptional dining experience, maintaining the highest standards of service, presentation, and authenticity. •Collaborate with the culinary team to enhance menus, wine pairings, and guest experiences. Qualifications •Vocational certificate or degree, with experience as an Outlet Manager or Assistant Outlet Manager in a high-end restaurant. •Deep knowledge of Italian cuisine, wine, and beverage pairing. •Guest-focused, service-minded, with meticulous attention to detail. •Strong sales acumen, dynamic, organized, with polished presentation and communication skills.. Additional Information • Helps employees improve their skills and provides support for career development • Manages the team • Is in charge of organising the F&B point of sale from A to Z • Ensures guest satisfaction, quality and high standards of service for customers • Helps the point of sale attain profitable results • Drives sales to reach or exceed the assigned outlet Budget and controlls cost to be with in budget

Job Description - Prepare and assist in producing salads, appetizers, cold dishes, dressings, sauces and other Cold Kitchen items. - Support preparation for restaurant and Banquet operations, ensuring timely and consistent production. - Follow recipes, portion control and presentation standards. - Assist with Banquet preparation and large-volume production when required. - Ensure proper storage, labeling and rotation of ingredients and prepared products. - Maintain cleanliness and organization of the work area and equipment. - Follow food safety, hygiene and HACCP standards at all times. - Minimize food waste and use ingredients efficiently. - Support senior chefs and work effectively as part of the kitchen team. Qualifications - Previous experience in a Cold Kitchen or similar culinary position is preferred. - Experience in a premium hotel, restaurant, or banquet operation is an advantage. - Basic knowledge of food preparation, hygiene and food safety. - Good attention to detail and willingness to learn. - Able to work in a fast-paced environment and as part of a team. - Good communication and a positive attitude. - Flexible to work varying shifts, including weekends and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and produce bakery items according to hotel recipes and quality standards. - Assist in daily baking operations, including dough preparation, baking, and presentation. - Ensure all food preparation areas are clean and comply with hygiene, sanitation, and food safety standards. - Follow HACCP, food safety, and personal hygiene standards at all times. - Support inventory control and proper storage of bakery ingredients. - Work closely with the culinary team to ensure consistent quality and timely production. Qualifications - Minimum experience as Commis I or equivalent in a bakery or hotel kitchen. - Basic communication skills in Thai and English. - Knowledge of bakery hygiene standards and food safety practices. - Team player with a positive attitude and willingness to learn. - Able to work shifts, including early mornings, weekends, and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and present high-quality cold dishes in line with Mövenpick’s Eat Well standards, creating memorable dining experiences for every guest. - Manage and oversee your assigned cold kitchen section, ensuring smooth, efficient, and consistent operations at all times. - Collaborate with the Executive Chef and Sous Chef to develop innovative and seasonal menu items that align with wellness and sustainability principles. - Ensure all food preparation, handling, and storage fully comply with food safety and hygiene standards (HACCP). - Monitor stock levels, perform daily checks, and assist in placing orders through the FutureLog system to maintain efficiency and freshness. - Train, coach, and guide Commis and junior team members to uphold high culinary and presentation standards. - Maintain a clean, safe, and well-organized kitchen workspace in line with the resort’s Eat Well, Live Well philosophy. - Contribute to a positive, respectful, and professional kitchen culture, supporting teamwork and continuous improvement. Qualifications - Proven experience as a Chef de Partie or in a similar role, preferably in a premium restaurant or hotel setting. - Exceptional cooking skills with a strong focus on Cold kitchen. - Ability to work well under pressure and in a fast-paced environment. - Strong knowledge of food safety and hygiene regulations. - Ability to work as part of a team and take direction from senior chefs. - Culinary degree or relevant certification is preferred. - Fluent in English and Thai. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and present high-quality cold dishes, salads, appetisers, and desserts in line with Mövenpick’s “Eat Well” standards, creating memorable dining experiences for every guest. - Manage and oversee your assigned cold kitchen section, ensuring smooth and efficient operations at all times. - Collaborate with the Executive Chef and Sous Chef to develop new menu items and maintain variety and quality in the dining experience. - Ensure all food preparation and storage comply with food safety and hygiene standards. - Monitor stock levels and assist in ordering supplies as required to support “Eat Well” delivery. - Train, coach, and mentor junior kitchen team members to ensure consistent and high-quality food preparation. - Maintain a clean, safe, and organized kitchen workspace aligned with the resort’s wellness and sustainability goals. - Contribute to a positive and professional kitchen environment, upholding Mövenpick BDMS Wellness Resort Bangkok’s values. Qualifications - Proven experience as a Chef de Partie or in a similar role, preferably in a premium restaurant or hotel setting. - Exceptional cooking skills with a strong focus on Cold kitchen. - Ability to work well under pressure and in a fast-paced environment. - Strong knowledge of food safety and hygiene regulations. - Ability to work as part of a team and take direction from senior chefs. - Culinary degree or relevant certification is preferred. - Fluent in English and Thai. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Prepare and produce a variety of pastries, desserts, cakes, plated desserts and sweet creations, maintaining high standards of quality, taste and presentation. - Support the Pastry Chef in creating and enhancing offerings for the signature Mövenpick Chocolate Hour, ensuring a unique and memorable guest experience. - Prepare pastry and dessert items for Meet Well banquets and events, ensuring timely production and consistent quality. - Assist in developing and refining pastry recipes under the guidance of the Pastry Chef, with attention to consistency, creativity, nutrition and dietary requirements. - Contribute to wellness-focused desserts and healthier pastry options in line with current wellness trends and guest preferences. - Ensure proper storage, labeling and rotation of products in compliance with food safety and hygiene standards. - Monitor inventory and assist with stock control, portion control and minimizing food waste. - Maintain cleanliness and organization of the pastry section and ensure compliance with hygiene and HACCP standards. - Guide and support Commis Chefs and trainees in pastry techniques and daily operations. - Participate in kitchen briefings and contribute ideas to continuously improve pastry and dessert offerings. Qualifications - Culinary degree or diploma with a focus on Pastry, with 2–3 years of professional kitchen experience. - Proficiency in various pastry and baking techniques, equipment operation, and food safety standards, with relevant certification. - Strong organizational, time management and communication skills. - Creative with strong attention to detail in recipe development and presentation. - Knowledge of international pastry trends and Thai cuisine. - Experience creating health-conscious pastry products and accommodating dietary restrictions. - Thai and English proficiency required. - Flexible to work varying shifts, including weekends and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Oversee daily Cold Kitchen operations for hotel restaurants and Banquet. - Plan and organize production according to restaurant and Banquet requirements. - Coordinate Banquet menu preparation, production planning and event execution. - Lead, train and supervise the Cold Kitchen team. - Ensure consistency in food quality, presentation and portion control. - Maintain high standards of food hygiene, sanitation and food safety at all times. - Control food costs, minimize wastage and ensure efficient use of ingredients. - Coordinate closely with other kitchen sections and relevant departments for smooth operations. - Ensure compliance with hotel standards, HACCP and food safety requirements. Qualifications - Minimum 3–5 years of experience in a similar position in a premium or luxury hotel. - Strong experience in Cold Kitchen and Banquet operations. - Proven ability to plan and manage Banquet production and large-volume operations. - Strong knowledge of food hygiene, sanitation and HACCP standards. - Good leadership, organization and problem-solving skills. - Creative with strong attention to food quality and presentation. - Able to work under pressure and manage multiple operations simultaneously. - Good communication and teamwork skills. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Welcome and assist guests with a warm and professional service. - Manage appointments, bookings, payments and daily reception operations. - Coordinate closely with the BDMS Wellness Clinic to ensure seamless guest journeys and smooth service delivery. - Communicate guest appointments, treatments and requirements accurately between the Wellness & Spa and BDMS Wellness Clinic teams. - Handle guest enquiries and requests, providing accurate information on wellness treatments and services. - Support upselling of Wellness & Spa treatments and packages. - Maintain accurate records and ensure all reception and administrative procedures are followed. - Coordinate with other hotel departments to ensure a smooth overall guest experience. Qualifications - Previous experience in Wellness, Spa, Hotel, Clinic or Customer Service is preferred. - Good command of Thai and English, both written and spoken. - Strong communication and coordination skills. - Service-minded with a professional and welcoming personality. - Good attention to detail and ability to manage multiple tasks. - Able to work shifts, weekends and public holidays. - Experience working with medical or wellness services is an advantage. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Support the Catering & Events team with daily sales and administrative activities. - Handle enquiries, prepare quotations, proposals and event documentation. - Coordinate with clients and internal departments to ensure smooth event planning and execution. - Follow up on leads, bookings and payments. - Maintain accurate records of sales activities, client information and event details. - Assist with site inspections, client meetings and event arrangements. - Provide professional and timely communication to clients. Qualifications - Previous experience in Sales Coordination, Catering & Events, or hotel operations is preferred. - Good command of English and Thai, both written and spoken. - Strong communication, coordination and organizational skills. - Good attention to detail and ability to manage multiple tasks. - Service-minded, proactive and a good team player. - Proficient in Microsoft Office. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Provide administrative support to the Sales team - Prepare proposals and contracts - Coordinate with internal departments to ensure smooth execution of group bookings and events - Handle client correspondence and follow up on inquiries - Maintain accurate records in the sales system - Assist with site inspections and client visits - Support sales activities, promotions, and campaigns as assigned - Prepare and submit assigned sales reports accurately and in a timely manner Qualifications - Bachelor’s degree in Hospitality, Business Administration, Marketing, or related field - Fresh graduates are welcome to apply - Good command of English and Thai (spoken and written) - Strong organizational and coordination skills - Proficient in Microsoft Office (Excel, Word, PowerPoint) - Positive attitude, service-minded, and team-oriented - Flexible with working hours as required by hotel operations Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations. - Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mövenpick and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort. - Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action. - Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction. - Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures. - Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence. - Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits. - Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions. - Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience. - Manage departmental budgets, labor costs, productivity, operating expenses, linen, uniforms, guest supplies, cleaning chemicals, equipment, and inventories to achieve financial objectives. - Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies. - Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards. - Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance. - Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations. - Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department. Qualifications - Minimum 5 years' leadership experience in Housekeeping within an international premium hotel, including at least 2 years as an Executive Housekeeper or Assistant Executive Housekeeper. - Strong knowledge of premium housekeeping operations, guestroom standards, public area management, laundry, linen, uniform, banquet cleanliness, and florist operations. - Proven ability to maintain exceptional cleanliness and consistently achieve Mövenpick and Accor brand standards without compromise. - Demonstrated success in leading teams through brand, quality, hygiene, sustainability, and operational audits. - Strong leadership, coaching, mentoring, and people development skills with the ability to build a high-performing team. - Excellent planning, organization, communication, problem-solving, and decision-making abilities. - Strong financial acumen with experience managing departmental budgets, labor costs, productivity, and operating expenses. - Proficient in Microsoft Office and hotel property management systems. - Must be able to read, write, and communicate effectively in both Thai and English. - Passionate about delivering exceptional guest experiences with meticulous attention to detail and a commitment to continuous improvement. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Consistently offer professional, friendly and engaging service - Lead and manage all aspects of the Front desk and ensure all service standards are followed - Check and maintain the Duty Manager safe in accordance to the procedures set by the company. - Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons - Handle guest concerns and react quickly, logging and notifying proper areas. - Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest - Balance operational, administrative and Colleague needs - Assist guests regarding hotel facilities in an informative and helpful way - Follow department policies, procedures and service standards - Follow all safety policies - Perform any other related duties assigned to him / her by the Front Office Qualifications - Previous leadership experience required - Previous Property Management System experience required - Computer literate in Microsoft Window applications required - University/College degree in a related discipline preferred - Must possess a professional presentation - Strong interpersonal and problem solving abilities - Highly responsible & reliable - Ability to work well under pressure in a fast paced environment - Ability to focus attention on guest needs, remaining calm and courteous at all times. - Excellent communication skills in both Thai and English (spoken and written) Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Supervise daily Room Service operations and ensure efficient service delivery. - Lead, coach and support the Room Service team. - Ensure high standards of food quality, service and guest satisfaction. - Coordinate with Kitchen and other departments to ensure smooth operations. - Handle guest requests and resolve service issues professionally. - Monitor team performance, hygiene and operational standards. Qualifications - Previous experience in Room Service, In-Room Dining, or F&B operations in a premium hotel is preferred. - Good command of Thai language is required. - Good command of English. - Strong communication, leadership and problem-solving skills. - Guest-focused with good attention to detail. - Flexible to work shifts, weekends and public holidays. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Supervise daily cleaning operations in all public areas of the hotel and BDMS Connect Center Building - Lead, train, and support the housekeeping team to ensure high cleanliness standards are consistently met - Inspect public areas regularly and follow up on corrective actions - Monitor use and inventory of cleaning supplies and equipment - Coordinate with other departments to address cleanliness and maintenance issues promptly Qualifications - Minimum 2–3 years of housekeeping or public area experience, with at least 1 year in a supervisory role - Strong leadership, communication, and team management skills - Good attention to detail and problem-solving ability - Flexibility to work shifts, weekends, and public holidays as required - Hotel experience preferred - Ability to speak, read, and write in Thai is required; basic English communication is an advantage Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Oversee daily hotel operations with strong focus on Food & Beverage excellence, guest satisfaction, and operational performance - Support budgeting, forecasting, revenue growth, and cost control initiatives - Lead and develop operational teams while maintaining high service standards - Ensure compliance with brand standards, health & safety, hygiene, and statutory regulations across all operations - Monitor and enhance restaurant, bar, banquet, and in-room dining performance to maximize guest satisfaction and financial results - Work closely with the General Manager to drive operational strategy, business performance, and guest experience initiatives Qualifications - Proven experience in senior hotel operations leadership within a premium hotel environment; experience in wellness hospitality is an advantage - Strong Food & Beverage operational background is essential - Excellent leadership, communication, and people management skills - Strong business acumen with hands-on operational capabilities - This position is offered under a local package only Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description •We’re looking for a dynamic Beverage Manager to lead the beverage experience across our three signature bars and elevate the overall drink culture at the resort. •You’ll be the creative force behind our bar concepts, ensuring world-class quality, consistency, and innovation that reflect our flagship Pullman spirit. •As part of the F&B leadership team, you’ll drive excellence in both product and service, inspire a high-performance team, and deliver memorable guest experiences that align with our brand vision and business goals. Qualifications •Minimum 3 years of progressive beverage experience within premium or luxury hospitality brands, including at least 2 years in a F&B leadership role. •A genuine passion for mixology, beverage trends, and guest engagement. •Strong leadership and communication skills to guide, mentor, and develop a diverse team. •A hands-on mindset with a focus on guest satisfaction, creativity, and operational excellence. Additional Information • Manages the team of Azur, C-Bar, Float, helping them improve their skills and providing support for career development, make sure all bars are aligned in terms of recipes and quality of drinks. • Manages headcount and bar organisation for optimum performance • Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards • Conveys the hotel's image through his/her attitude, professionalism and involvement in the field • Ensures that all products served to guests conform to standard and are of good quality • Is responsible for the bar's budget, develops revenue and profit margins • Helps the hotel meet its targets

Job Description •Leadership & Team Culture: Provide strategic and operational leadership across all F&B outlets, restaurants, bars, banquets and events, ensuring Novotel and Accor brand standards while leading and developing a high-performing team. •Strategy & Revenue Growth: Develop and execute F&B strategies, concepts, promotions and events to drive revenue and profitability, in collaboration with the Executive Chef to ensure quality and dining experiences meet guest expectations and market trends. •Financial & Operational Control: Manage budgets, forecasts, productivity, inventory and operating costs, optimizing resources and operational efficiency while maintaining quality and service standards. •Guest Experience, Compliance & Sustainability: Champion service excellence and quality assurance, manage guest feedback and service recovery, ensure compliance with food safety, HACCP, health and safety requirements, and support Accor and Novotel sustainability initiatives. Qualifications •Proven senior F&B leadership experience in an international hotel, preferably with multiple outlets and significant MICE/banquet operations. •Strong operational and commercial expertise across restaurants, bars, banquets and events, including budgeting, forecasting, cost control and revenue optimization. •Passionate people leader with the ability to develop, engage and inspire high-performing teams, fostering a culture of empowerment, learning and career growth. •Guest-focused and innovative, with the ability to create commercially successful F&B experiences aligned with Novotel and Accor brand standards. •Strong knowledge of food safety, HACCP and responsible F&B practices, with a commitment to Novotel’s sustainability direction, including plant-forward menus, healthier choices and responsible sourcing.

Job Description Food & Beverage Manager Key Responsibilities - Lead and oversee the daily operations of all Food & Beverage outlets, including restaurants, bars, banquets, events, and in-room dining, ensuring exceptional guest experiences and compliance with brand standards. - Drive revenue growth and profitability through effective budgeting, cost control, menu engineering, sales initiatives, and operational efficiency. - Develop and implement innovative Food & Beverage concepts, promotions, and events that enhance guest satisfaction and strengthen the resort's market positioning. - Monitor and analyze financial performance, including revenue, food cost, beverage cost, labor productivity, and other key performance indicators, taking corrective actions when required. - Foster a guest-centric culture by maintaining a visible presence in operations, actively engaging with guests, and ensuring prompt resolution of service concerns. - Lead, inspire, and develop the Food & Beverage team through coaching, training, performance management, and succession planning to build a high-performing service culture. - Collaborate closely with the Executive Chef, Sales & Marketing, Revenue, and other departments to deliver seamless dining experiences, special events, and revenue-generating initiatives. - Ensure full compliance with food safety, hygiene, sanitation, occupational health and safety regulations, HACCP standards, and company policies. - Drive continuous improvement by monitoring industry trends, competitor activities, guest feedback, and emerging F&B concepts to enhance the resort's offerings. - Support the Executive Committee in strategic planning, business development, and hotel-wide initiatives that contribute to overall resort performance and guest satisfaction. - Drive continuous improvement in LQA (Leading Quality Assurance) audit results by implementing action plans, conducting regular quality reviews, and ensuring compliance with Accor and Mövenpick brand standards across all outlets. Qualifications - Minimum 5 years of Food & Beverage leadership experience in a hotel or resort environment. - Proven track record in managing multi-outlet operations and achieving financial targets. - Strong leadership, coaching, and team development skills. - Excellent communication and interpersonal abilities. - Strong business acumen with experience in budgeting, forecasting, and cost management. - Passion for delivering exceptional guest experiences. - Fluent in English; additional languages are an advantage. - Experience with Accor brands or international hospitality companies is preferred.

Job Description This position is responsible for maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein. - Pricing & Revenue Strategy Develop and optimize hotel pricing strategies, including BAR levels, restrictions, packages, and rate offers, ensuring alignment with market demand and distribution channels. - Forecasting & Demand Management Monitor booking pace, market demand, and historical trends to prepare accurate room and revenue forecasts and optimize availability and inventory controls. - Distribution & Channel Management Analyze distribution channels and consumer booking trends, ensuring rate integrity and the right offers are delivered to the right customer through the right channel. - Market & Competitive Analysis Monitor competitor pricing, market trends, and yield strategies to identify opportunities and support strategic decisions that maximize revenue performance. - Revenue Planning & Performance Reporting Collaborate with Sales & Marketing and relevant teams on strategic planning, budgeting, and business decisions; lead weekly Revenue Management Meetings and provide regular revenue updates and performance reports. Qualifications - Education & Experience: Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field, with relevant experience in hotel Revenue Management, preferably in an international or multi-property environment. - Revenue Management Expertise: Strong knowledge of hotel pricing, forecasting, demand management, inventory control, BAR strategies, distribution channels, and revenue optimization. - Analytical & Commercial Skills: Strong analytical and numerical skills with the ability to interpret market trends, competitor pricing, booking patterns, and performance data to support revenue decisions. - Systems & Digital Skills: Proficient in Revenue Management Systems, PMS, CRS, Channel Manager, and other hotel commercial systems; strong Microsoft Excel and reporting skills. - Communication & Leadership: Strong communication, negotiation, and stakeholder management skills, with the ability to work effectively with Sales, Marketing, Reservations, and Operations teams and lead Revenue Management meetings. - Language: Good command of written and spoken English. Knowledge of additional languages is an advantage. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description KEY RESPONSIBILITIES - Provide strategic leadership across all areas of the resort while driving exceptional operational and financial performance. - Develop and execute commercial strategies to maximise occupancy, ADR, RevPAR, market share and profitability. - Lead all operational departments to deliver exceptional guest satisfaction, service quality and brand standards. - Lead all refurbishment, renovation and CAPEX projects while maintaining business continuity and guest satisfaction throughout the project lifecycle. - Act as the primary liaison between the owners, Accor, the Cluster General Manager, architects, designers, consultants, contractors and project teams to ensure projects are delivered on time, within budget and to the required quality standards. - Review and contribute to design concepts, layouts and operational flow to ensure projects are practical, commercially successful and operationally efficient. - Build, coach and develop a high-performing Executive Committee and leadership team while creating a culture of accountability, engagement and continuous improvement. - Deliver memorable guest experiences with a strong focus on leisure and family travel. - Drive revenue growth through close collaboration with Revenue Management, Sales, Marketing and Distribution teams. - Maintain strong relationships with the owners, Accor, the Cluster General Manager, business partners and the local community. - Ensure compliance with all Accor brand standards, company policies, health & safety requirements and local legislation. - Promote innovation and continuously identify opportunities to enhance the guest experience and overall resort performance. Qualifications QUALIFICATIONS & EXPERIENCE - Proven experience as a Hotel General Manager with an international hotel brand. - Minimum 3-5 years' experience as a Hotel General Manager with a demonstrated record of delivering strong commercial and operational results. - Proven experience leading a hotel through a major renovation, refurbishment, repositioning, conversion or pre-opening project is essential. - Demonstrated success in managing a hotel through a major operational transformation while maintaining business continuity, guest satisfaction and financial performance. - Proven experience working closely with hotel owners, Accor, asset managers, architects, designers, consultants, contractors and project management teams throughout renovation or construction projects. - Strong understanding of hotel development, design, construction, engineering, fit-out, FF&E procurement and project delivery. - Experience coordinating multiple stakeholders to successfully deliver renovation projects on time, within budget and in accordance with brand standards. - Experience with international hotel brands and brand conversion or repositioning projects. - Strong commercial acumen with a proven track record of driving revenue growth, profitability, ADR, RevPAR and market share. - Previous experience leading a family resort or leisure-focused destination resort is highly desirable. - Strong understanding of family travel, leisure resort operations and guest experience. - Previous experience within the Phuket or Thailand hospitality market would be a distinct advantage. - Proven ability to lead and inspire large multicultural teams while developing future leaders. - Hands-on leadership style with a strong focus on operational excellence, team engagement and guest satisfaction. - Excellent communication, presentation and stakeholder management skills. - Strong project management skills with the ability to manage multiple priorities in a fast-paced, multi-stakeholder environment. - Demonstrated resilience, adaptability and decisive leadership during periods of change. - Bachelor's Degree in Hospitality Management, Business Administration or a related discipline. - Fluent in English; additional languages would be an advantage. Additional Information We are looking for an experienced, commercially focused and highly visible General Manager who enjoys leading from the front and creating memorable guest experiences. The successful candidate will demonstrate: - Exceptional leadership and people development skills. - Strong commercial thinking balanced with operational excellence. - A genuine passion for hospitality and guest satisfaction. - The ability to successfully lead major renovation and transformation projects while maintaining operational performance. - Strong financial planning, budgeting, forecasting and revenue management capability. - Confidence in working directly with owners, Accor and senior stakeholders. - Excellent relationship management skills with consultants, designers, contractors and project teams. - A collaborative leadership style built on integrity, accountability and transparency. - The ability to identify opportunities, embrace innovation and continuously improve the guest journey. - A proven ability to position the resort for long-term sustainable growth while maintaining Novotel brand standards. This is an outstanding opportunity for a passionate and experienced hospitality leader to make a lasting impact by leading one of Phuket's established family resorts through its next exciting phase of growth, renovation and commercial success. If you have a proven track record of delivering exceptional business performance while successfully managing major hotel transformation projects, we would be delighted to hear from you.

Job Description Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Key Responsibilities - Ensure a warm welcome and professional farewell for all guests, creating a positive and memorable guest experience. - Organize and coordinate special events, VIP arrivals, and personalized guest experiences according to guest preferences. - Monitor guest satisfaction and feedback and implement appropriate actions to improve the overall guest experience. - Train, coach, and support team members in guest relations, service standards, and hospitality best practices. - Maintain accurate guest records, preferences, and special requests in the hotel management system to support personalized service. - Assist in developing and implementing initiatives to improve guest satisfaction, engagement, and loyalty. - Handle guest complaints and concerns professionally, ensuring timely resolution and appropriate follow-up. - Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service. - Manage guest communications, including correspondence, special requests, pre-arrival arrangements, and follow-up. - Monitor service quality and ensure compliance with Novotel service standards and hotel policies across all guest touchpoints. - Assist in coordinating concierge services, transportation, activities, and other guest requests. - Support the Guest Relations Manager in maintaining high levels of guest satisfaction and operational efficiency. Qualifications Knowledge and Experience - Diploma in Tourism / Hospitality Management - Minimum 2 years of relevant experience in a similar capacity - Excellent reading, writing and oral proficiency in English language - Ability to speak other languages and basic understanding of local languages will be an advantage - Good working knowledge of MS Excel, Word, & PowerPoint Additional Information Competencies - Strong leadership, interpersonal and training skills - Good communication and customer contact skills - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful & high-pressure situations - A team player & builder - A motivator & self-starter - Well-presented and professionally groomed at all times

Job Description Job Purpose We are seeking a passionate and experienced Executive Housekeeper to lead our Housekeeping operations at Mercure Rayong Lomtalay Villas & Resort, one of Rayong’s popular resort destinations. This key leadership role is responsible for delivering exceptional guest experiences by ensuring the highest standards of cleanliness, comfort, and service quality throughout the resort. The successful candidate will lead, develop, and inspire a high-performing Housekeeping team while driving operational efficiency, effective cost control, and continuous improvement. Set amidst beautiful coastal surroundings, our resort offers thoughtfully designed accommodation with spacious layouts, private balconies, and wellness amenities, complemented by health-focused culinary experiences across our dining outlets. As Executive Housekeeper, you will play a vital role in creating a welcoming and relaxing environment where guests can unwind, feel at home, and enjoy a memorable resort experience, while contributing to the resort’s overall guest satisfaction, operational performance, and profitability. Job Description Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations. Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mercuere and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort. Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action. Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction. Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures. Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence. Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits. Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions. Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience. Manage departmental budgets, labor costs, productivity, operating expenses, linen, uniforms, guest supplies, cleaning chemicals, equipment, and inventories to achieve financial objectives. Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies. Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards. Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance. Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations. Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department. Qualifications Minimum 5 years' leadership experience in Housekeeping within an international premium hotel, including at least 2 years as an Executive Housekeeper or Assistant Executive Housekeeper. Strong knowledge of premium housekeeping operations, guestroom standards, public area management, laundry, linen, uniform, banquet cleanliness, and florist operations. Proven ability to maintain exceptional cleanliness and consistently achieve Mercure and Accor brand standards without compromise. Demonstrated success in leading teams through brand, quality, hygiene, sustainability, and operational audits. Strong leadership, coaching, mentoring, and people development skills with the ability to build a high-performing team. Excellent planning, organization, communication, problem-solving, and decision-making abilities. Strong financial acumen with experience managing departmental budgets, labor costs, productivity, and operating expenses. Proficient in Microsoft Office and hotel property management systems. Must be able to read, write, and communicate effectively in both Thai and English. Passionate about delivering exceptional guest experiences with meticulous attention to detail and a commitment to continuous improvement. Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees and leaders - Ability to remain calm and react fast to situations - Ability to multi-task, work well in stressful & high-pressure situations - Public speaking and group influencing skills - Able to work effectively and contribute in a fast-paced team environment - Ability to work independently and has good initiative under dynamic environment - Multicultural awareness and able to work with people from diverse cultures - Ability to innovate and ideate - Flexible and able to embrace and respond to change effectively - Self-motivated and energetic

Job Description Job Purpose - Provides a friendly and personalized welcome for guests - Offers attentive service and adapts to any constraints guests may have - Heeds any remarks made by guests and ensures follow-up - Establishes good relations with guests, offering advice and fostering customer loyalty Primary Responsibilities 1st primary responsibilities - Completes the following tasks: - prepares the point of sale and preparation areas - welcomes guests and provides waiter service - cleans and tidies the restaurant and preparation areas after closing - Before every work shift, finds out about dish composition and any shortages - Organizes his/her work to suit fluctuations in numbers, events and guests - Ensures the equipment used remains in good condition - Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc) 2nd primary responsibilities - Is attentive to and respects guests' needs. - Helps increase customer loyalty through quality of service - Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms - Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers - Controls and analyses, on an on-going basis, in order to optimize the following: Quality levels of product and service Guest satisfaction Operating costs Sanitation and cleanliness (HACCP/ FSMS) - Coordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times 3rd primary responsibilities - To ensure that all promotional materials are clean, well presented and ready before operation. - Ensuring the restaurants and pantry’s are clean, organize and in good condition either slow or busy season. - Make sure that the cushions, seat covers, table games, movie screen and projector are in good condition and well presented. - The entire storeroom are clean, tidy, organize all the time. Ability to manage lightings, music background at all the time. - Proper par stock and FIFO policy is implemented all the time to beverages & food products. - Implements a daily, weekly and monthly checklist for the entire bar/ restaurants and ensures proper follow-up to attain maximum quality and efficiency. 4th primary responsibilities - Implements guidelines, policies, and procedures for those operating outlets. - Must be an example of the Pullman Values, brand standards, and a champion of grooming and appearance guidelines. - Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel. - Helps manage crockery and appliances by avoiding breakages - May be asked to help with general inventories. 5th primary responsibilities - Respects the instructions and safety guidelines for the equipment used. - Applies the hotel's security regulations (in case of fire etc). - Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) - Check in every table to ensure that it is clean, spotless and fully setup, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the floor is spotless and clean - Check on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately-inform Restaurant Manager immediately, but try to take care of the problem at once. - Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer question, and give other suggestions. - Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets etc. - Organizes work and adapts timing and relational behavior to suit fluctuations in the numbers and types of guests. - Always wear employee’s proper nametags, shoes, clean and proper uniforms, appearance. Other Responsibilities - Perform other related duties & special projects as assigned by the immediate Supervisor. Main Complexity/Critical issues in the Job - To focus on achieving hotel profitability through revenue generation and effective cost controls, directly implement brand standard, achieve guest satisfaction (RPS) targets and team member satisfaction goals (EES) in addition, he/ she is responsible to participate F&B training. Qualifications Knowledge and Experience - Minimum of 1 year of Restaurant experience, preferably in the luxury setting lifestyle resort & stand-alone concept restaurant. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic

Job Description Job Purpose To assist the General Manager in overseeing the overall hotel operations and driving business performance. The Executive Assistant Manager ensures operational excellence, financial performance, guest satisfaction, and effective team leadership in alignment with the hotel’s strategic objectives and brand standards. Primary Responsibilities Business Performance - Support the General Manager in achieving budgeted revenue, GOP, and profit targets - Monitor financial performance including forecasting, cost control, and productivity levels - Review monthly P&L statements and recommend corrective actions - Drive revenue enhancement and cost optimization initiatives - Participate in budgeting and strategic planning processes Operation - Oversee daily hotel operations to ensure efficiency and service excellence - Ensure compliance with brand standards, policies, and local regulations - Monitor guest satisfaction scores and implement service improvement plans - Handle escalated guest complaints and ensure proper service recovery - Lead Executive Committee meetings in the absence of the General Manager - Ensure effective Manager-On-Duty coverage Team Management - Provide leadership, coaching, and direction to Department Heads - Drive employee engagement and promote a positive working culture - Support talent development, succession planning, and performance management - Ensure manpower planning aligns with business volume - Foster cross-department collaboration Main Complexity / Critical Issues in the Job - Managing multi-department operations simultaneously - Balancing guest satisfaction with financial performance - Handling crisis situations (guest incidents, operational disruptions, compliance matters) - Managing diverse teams with different operational priorities - Meeting owner and corporate expectations while maintaining operational integrity Qualifications Knowledge and Experience - Bachelor’s degree in Hospitality Management, Business Administration, or related field - Minimum 8–10 years of progressive hotel operations experience - At least 2–3 years in senior management role (e.g., Director of Operations, Rooms Division Manager, EAM) - Strong financial acumen and understanding of hotel KPIs - Experience in branded international hotel environment preferred Additional Information Competencies - Leadership & People Management - Strategic Thinking - Financial Acumen - Operational Excellence - Guest Focus - Decision Making & Problem Solving - Communication & Influencing Skills - Crisis Management - Business Acumen - Results-Oriented

Job Description Job Purpose - Assistant Restaurant Manager purpose is to support, learn, adapt, collaborate and lead the team members to fulfill the objectives of the department. - To support improve guest satisfaction, increase the departmental revenue, analyses business trends and implement all action plans given to improve restaurant performance. JOB DESCRIPTION Position: Assistant Restaurant Manager 1. Outlet Operations & Brand Standards - Assist in managing the daily operations of the restaurant and Room Service to ensure smooth, efficient, and professional service. - Implement and maintain Mercure brand standards and outlet concepts across Baitong, Ecume, Koh 17 Rooftop Bar & Speciality Restaurant. - Monitor food and beverage quality, presentation, service standards, cleanliness, and overall guest experience. - Ensure all food and beverage operations comply with HACCP, FSMS, food safety, and hygiene standards. 2. Guest Experience & Revenue - Drive guest satisfaction and dining experience through professional service and effective guest engagement. - Monitor guest feedback, social media reviews, and RPS results, and implement improvement actions accordingly. - Support promotional activities, special events, menu presentation, and service initiatives to enhance guest experience and maximize revenue. - Identify opportunities to improve outlet performance, revenue generation, and market competitiveness. 3. Team Leadership & Training - Supervise, coach, and motivate restaurant team members to achieve high standards of service and performance. - Conduct service and product knowledge training to strengthen team members' skills and professionalism. - Support staff induction, training needs analysis, performance appraisal, probation reviews, coaching, and counseling. - Maintain effective communication and positive working relationships within the team. - Ensure staffing requirements and departmental manpower needs are properly planned and supported. 4. Cost Control, Inventory & Administration - Monitor and control operating costs while maintaining required quality and service standards. - Ensure accurate monthly, quarterly, and annual inventory and stock-taking of OSE, FFE, beverages, and other operational items. - Monitor and maintain breakage, spoilage, disposal, and replacement records. - Ensure menus, beverage lists, and wine lists are accurate, updated, and maintained in good condition. - Implement and follow daily, weekly, and monthly operational checklists to ensure efficiency and consistency. 5. Hygiene, Safety & Quality Assurance - Conduct and record regular hygiene and sanitation spot checks throughout the restaurant and related operational areas. - Ensure food preparation, presentation, storage, and service comply with food safety and hygiene requirements. - Monitor restaurant and buffet set-up to ensure cleanliness, safety, presentation, and brand compliance. - Take corrective actions and follow up on operational issues to maintain consistent quality standards. 6. Performance & Business Improvement - Work closely with the Food & Beverage Manager to achieve departmental revenue, profitability, cost control, guest satisfaction, and employee engagement targets. - Analyze operational performance, guest feedback, and market trends and recommend appropriate improvements. - Set high performance standards and continuously seek opportunities to improve service quality, operational efficiency, and business results. - Lead by example in demonstrating brand values, grooming standards, professional behavior, and service excellence. 7. Policies, Procedures & Compliance - Implement and ensure compliance with hotel policies, procedures, brand standards, and operational guidelines. - Maintain up-to-date departmental standards, procedures, checklists, and staff records. - Attend departmental and hotel meetings as required and ensure relevant information and activities are effectively communicated to the team. - Perform other related duties and special projects as assigned by the immediate Supervisor/Manager. Key Job Focus - Maximize restaurant profitability through revenue generation, effective cost control, and operational efficiency. - Consistently deliver excellent guest experiences while achieving RPS and employee engagement objectives. - Ensure compliance with Mercure brand standards, HACCP/FSMS, food safety, hygiene, and service quality requirements. - Develop and coach F&B team members to build a professional, high-performing, and guest-focused team. - Continuously identify opportunities for service improvement, revenue growth, and operational excellence. Qualifications Knowledge and Experience - A graduate student/ high school or working experience equivalent in hotel/ tourism/ culinary school. - Minimum of 3 years Supervisory role & 2 years Asst manager role in food and beverage management experience in a resort/ city hotels, preferably in the luxury setting - A strong understanding of operational controls, budgeting, sales, and marketing - Strong oral and written communication skills - Fast learner and subsequently ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills. - Well adapt in a multi- cultural environment. Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic

Job Description Job Purpose The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings. Key Responsibilities - Bar Operations & Service - Supervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service. - Ensure all products and services meet brand standards and quality expectations. - Monitor guest satisfaction and promptly address guest concerns or operational issues. - Revenue & Cost Control - Support the achievement of departmental profitability through revenue generation and effective cost control. - Monitor sales, operating costs, stock levels, par stock, and FIFO procedures. - Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement. - Bar Facilities & Hygiene - Ensure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition. - Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety. - Ensure promotional materials and outlet presentation are clean, complete, and ready before operation. - Team Supervision & Training - Supervise, coach, and support bartenders and bar team members to achieve high performance standards. - Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up. - Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards. - Product Development & Guest Experience - Support the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue. - Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality. - Monitor market and beverage trends and recommend opportunities for business growth. - Standards, Controls & Continuous Improvement - Implement operational guidelines, policies, procedures, and daily/weekly/monthly checklists. - Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements. - Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance. Other Responsibilities - Perform other related duties and special projects as assigned by the immediate supervisor. Qualifications Knowledge and Experience - Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic

Job Description JOB PURPOSE To supervise and coordinate the daily operations of the hotel’s recreation and sports facilities, ensuring a safe, clean, engaging, and high-quality experience for all guests. The position is responsible for leading the recreation team, delivering professional guest service, organizing recreational and sports activities, maintaining facilities and equipment, handling guest concerns, and supporting guest engagement and satisfaction in line with hotel and brand standards. JOB DESCRIPTION - Recreation & Sports Operations - Guest Experience & Engagement - Team Supervision & Training - Facility & Equipment Management - Administration & Reporting Qualifications JOB QUALIFICATIONS - Bachelor’s degree or Diploma in Sports Management, Physical Education, Recreation Management, Hospitality Management, Tourism, or a related field. - Relevant professional certifications in fitness, sports, swimming, lifeguarding, or first aid will be an advantage. - Minimum 2–3 years of relevant experience in Recreation, Sports, Fitness, Leisure, or hotel operations. - Previous supervisory experience in a hotel, resort, sports club, fitness center, or leisure facility is preferred. - Experience in managing swimming pool, beach, gym, kids club, or recreational activities is an advantage. Additional Information Skills & Competencies - Strong guest service and interpersonal skills. - Good leadership, coaching, and team management skills. - Good communication skills in English; additional languages are an advantage. - Good knowledge of recreation and sports activities. - Strong safety awareness and ability to respond to emergencies. - Good problem-solving and decision-making skills. - Ability to organize and coordinate multiple activities simultaneously. - Energetic, proactive, friendly, and service-minded personality. - Basic computer skills, including Microsoft Office and relevant hotel systems. Physical & Professional Requirements - Physically fit and able to work in outdoor and recreational environments. - Comfortable working flexible hours, weekends, public holidays, and shifts when required. - Able to participate in or demonstrate recreational and sports activities when necessary. - Strong attention to cleanliness, grooming, safety, and professional appearance.

Job Description Job Purpose To support the Marketing Communications Director or Manager in developing and executing creative marketing communication strategies through high-quality graphic design, visual content creation, and brand communication. The position is responsible for creating engaging and visually appealing marketing materials across digital and offline channels, ensuring brand consistency, strengthening brand awareness, promoting hotel products and services, and supporting revenue generation while enhancing the overall guest experience. Job Description - Graphic Design & Creative Development - Digital Marketing & Social Media Content - Brand Identity & Brand Compliance - Photography, Video & Visual Content Production - Marketing Campaigns & Hotel Promotions - Coordination, Project Management & Quality Control - Performance Monitoring & Administrative Support Qualifications - Bachelor's degree in Graphic Design, Visual Communication, Multimedia Design, Marketing Communications, or a related field. - Minimum 3–5 years of relevant experience in graphic design, creative marketing, or marketing communications. Experience in the hospitality, hotel, or resort industry is preferred. - Proficient in Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign. Knowledge of Canva, Adobe Premiere Pro, After Effects, or other video editing tools is an advantage. - Good understanding of social media platforms, digital marketing content, online advertising formats, and visual storytelling. - Strong creative thinking, visual communication, layout composition, typography, color coordination, and attention to detail. - Ability to understand and consistently apply brand guidelines, corporate identity standards, and marketing communication objectives. - Good communication and interpersonal skills, with the ability to coordinate effectively with internal departments and external suppliers. - Good command of English and Thai, both written and spoken, particularly for marketing content and proofreading. - Ability to manage multiple projects, prioritize tasks, meet deadlines, and work effectively in a fast-paced environment. - Must provide a professional portfolio demonstrating graphic design, digital marketing materials, and creative campaign work. - Creative, proactive, organized, detail-oriented, service-minded, and able to work independently as well as collaboratively. - Experience in photography, video production, website content management, paid social media campaigns, and hotel marketing systems.

Job Description - Lead and oversee daily bar operations across the resort's outlets. - Create and implement innovative cocktail menus and signature beverage experiences that reflect the Mercure brand. - Drive beverage creativity, quality, consistency, and guest satisfaction. - Train, mentor, and develop bartenders and service team members to achieve excellence in product knowledge and service delivery. - Monitor beverage cost, inventory, ordering, and stock control to maximize profitability. - Analyze beverage performance and implement strategies to increase revenue and guest engagement. - Collaborate with Culinary and Food & Beverage teams on promotions, events, seasonal menus, and special activations. - Maintain strong relationships with suppliers and beverage partners. - Ensure compliance with HACCP, hygiene, safety, and Accor brand standards. - Stay informed on industry trends, emerging spirits, cocktail innovations, and luxury guest preferences. - Support sustainability initiatives through responsible sourcing and waste management practices. - Assist the Food & Beverage Manager in developing and executing the resort's beverage strategy. Qualifications - Bachelor’s Degree in Hotel or Business Management, or related fiel - Minimum 3-5 years of mixology experience, including at least 2 years in a leadership role. - Previous experience in a luxury hotel, resort, upscale bar, beach club, or internationally recognized hospitality venue preferred. - Strong knowledge of cocktails, spirits, wines, beers, and current beverage trends. - Proven experience in beverage menu development, costing, inventory management, and revenue optimization. - Ability to inspire, coach, and develop a high-performing team. - Strong leadership, communication, and interpersonal skills. - Creative mindset with a passion for delivering unique guest experiences. - Results-oriented with strong commercial awareness. - English is mandatory.

Job Description Job Purpose This position is responsible for overseeing the overall Food & Beverage operations of the hotel, ensuring the highest level of service quality, guest satisfaction, profitability, and team performance. The Food & Beverage Manager leads, develops, and inspires the F&B team to deliver memorable dining experiences that reflect the hotel’s brand standards, culture, and values, while maintaining operational excellence and financial success. Reporting Lines to General Manager Primary Responsibilities Food & Beverage Operations Management • Oversee and direct all F&B outlets, including restaurants, bars, banquets, and room service, ensuring consistent service excellence and operational efficiency. • Develop and implement F&B concepts, promotions, and menus in collaboration with the Executive Chef to enhance guest satisfaction and revenue. • Ensure that all F&B operations comply with brand standards, hygiene, and safety regulations (HACCP). • Monitor daily operations, guest feedback, and quality standards through inspections and service observations. • Optimize resources and staffing levels to maintain productivity and profitability. • Manage relationships with key guests, suppliers, and business partners to support operations. • Ensure accurate POS setup, billing procedures, and control systems are in place for revenue accuracy. Financial & Business Management • Prepare, manage, and monitor the annual F&B budget, revenue forecasts, and cost control measures. • Analyze financial reports, identify performance gaps, and implement corrective actions. • Monitor and control expenses, food and beverage costs, and inventory levels to achieve targeted profitability. • Collaborate with Sales & Marketing to plan promotions, special events, and packages to maximize business opportunities. • Ensure compliance with all local regulations, licenses, and hotel financial policies. Guest Experience & Quality Assurance • Ensure consistent delivery of high-quality food, beverage, and service standards across all outlets. • Handle guest feedback and complaints professionally, ensuring prompt resolution and service recovery. • Develop strategies to improve guest satisfaction scores (Trust You / ALL Heartist Feedback). • Maintain visibility in the outlets, engaging with guests to enhance their experience. Team Leadership & Development • Lead, train, and motivate the F&B team to achieve operational excellence and strong guest engagement. • Conduct regular meetings and performance reviews with outlet managers and supervisors. • Identify and develop internal talent through mentoring and succession planning. • Promote teamwork, open communication, and a positive work environment across all outlets. • Ensure that training plans and service standards are consistently implemented. Health, Safety & Sustainability • Ensure full compliance with fire, life safety, hygiene, and sanitation regulations. • Promote sustainability initiatives within the F&B operations in line with Accor Planet 21 standards. • Maintain equipment and facilities in collaboration with Engineering to ensure safety and operational readiness. Other Responsibilities • Maintain a professional appearance and behavior consistent with Accor standards. • Attend meetings, briefings, and training sessions as required by the General Manager. • Be fully aware of hotel emergency procedures and crisis management plans. • Perform other reasonable duties as assigned by the General Manager. Main Complexity/Critical issues in the Job • Ensuring a balance between guest satisfaction, team performance, and financial profitability. • Leading multiple outlets and large teams while maintaining brand consistency and service quality. • Responding effectively to changing market conditions and guest preferences. Qualifications Knowledge and Experience • Bachelor’s Degree in Hotel or Business Management, or related field. • Minimum 5–7 years of F&B management experience, with at least 2 years in a leadership role within hospitality. • Proven experience in managing multi-outlet operations, banquet service, and cost control. • Strong financial acumen and analytical skills. • Good knowledge of HACCP, food safety, and local health regulations. • Proficient in MS Office, POS systems, and hotel management software. • Excellent command of English and Thai (written and spoken). Competencies • Strong leadership, interpersonal, and communication skills. • Guest-focused, with a passion for service excellence. • Business-minded, with the ability to drive performance and profitability. • Strategic thinker with operational discipline. • High integrity and professionalism. • Well-presented and groomed at all times.

Job Description We are seeking a passionate and experienced Head Mixologist to lead the beverage program at Pullman Phuket Panwa Beach Resort. This role is responsible for creating exceptional beverage experiences, developing innovative cocktail concepts, driving revenue and profitability, and inspiring a high-performing bar team. Key Responsibilities - Lead and oversee daily bar operations across the resort's outlets. - Create and implement innovative cocktail menus and signature beverage experiences that reflect the Pullman brand. - Drive beverage creativity, quality, consistency, and guest satisfaction. - Train, mentor, and develop bartenders and service team members to achieve excellence in product knowledge and service delivery. - Monitor beverage cost, inventory, ordering, and stock control to maximize profitability. - Analyze beverage performance and implement strategies to increase revenue and guest engagement. - Collaborate with Culinary and Food & Beverage teams on promotions, events, seasonal menus, and special activations. - Maintain strong relationships with suppliers and beverage partners. - Ensure compliance with HACCP, hygiene, safety, and Accor brand standards. - Stay informed on industry trends, emerging spirits, cocktail innovations, and luxury guest preferences. - Support sustainability initiatives through responsible sourcing and waste management practices. - Assist the Director of Food & Beverage in developing and executing the resort's beverage strategy. Qualifications - Minimum 3-5 years of mixology experience, including at least 2 years in a leadership role. - Previous experience in a luxury hotel, resort, upscale bar, beach club, or internationally recognized hospitality venue preferred. - Strong knowledge of cocktails, spirits, wines, beers, and current beverage trends. - Proven experience in beverage menu development, costing, inventory management, and revenue optimization. - Ability to inspire, coach, and develop a high-performing team. - Strong leadership, communication, and interpersonal skills. - Creative mindset with a passion for delivering unique guest experiences. - Results-oriented with strong commercial awareness. - English is mandatory. - Thai is a real plus - Knowledge of Accor standards is an advantage. - A third language such as Russian, Mandarin, or German would be beneficial. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Opportunity to grow and develop within your property and across the world. - Access to Accor's learning and development programs. - Ability to contribute to the local community through Corporate Social Responsibility and ESG initiatives. - Work in one of Phuket's most beautiful beachfront resort destinations. - Be part of a passionate Food & Beverage team dedicated to creating exceptional guest experiences. Why Join Pullman Phuket Panwa? This is a unique opportunity for a creative beverage professional to shape and elevate the cocktail culture at one of Phuket's leading beachfront resorts. If you are passionate about mixology, leadership, innovation, and delivering unforgettable guest experiences, we would love to hear from you.

Job Description - Hands-on Engineering leader responsible for the efficient operation, maintenance, and protection of the hotel property and assets. - Lead Engineering and maintenance operations, including hotel facilities, guest rooms, equipment, and preventive maintenance programs. - Ensure compliance with Accor and Mövenpick brand standards, as well as health, safety, security, environmental, HACCP, and Fire & Life Safety requirements. - Manage outsourced contractors and ensure maintenance services are delivered safely, efficiently, and to the required standards. - Conduct and follow up on brand, safety, statutory, and engineering audits to ensure compliance. - Collaborate with all hotel departments to resolve maintenance issues promptly, minimize operational disruptions, and ensure guest and employee safety. - Support the hotel’s operational efficiency, sustainability, and business objectives. Qualifications - Bachelor’s degree in Engineering or related field. - 3-5years’ Engineering experience in a 4–5 star hotel, including senior leadership. - Strong knowledge of hotel engineering, preventive maintenance, and facility management. - Experience managing teams, contractors, projects, and budgets. - Knowledge of Accor/Mövenpick standards, Fire & Life Safety, HACCP, and statutory requirements. - Strong leadership, communication, problem-solving, and compliance skills. - Good understanding of sustainability, energy efficiency, and cost management. - Thai Nationality.

Job Description Job Purpose : The Marketing & Communications Manager leads the hotel’s marketing, digital and communications activities, with a strong focus on lifestyle positioning, destination storytelling, brand expression and commercial performance. The role is responsible for translating the hotel’s brand identity into engaging and distinctive content across all guest touchpoints. The Manager is expected to bring fresh, creative and out-of-the-box ideas, while understanding and appropriately applying Accor and the relevant brand guidelines. The role goes beyond traditional hotel marketing: it is about creating desire for the hotel and destination, building a recognizable personality and connecting guests with the lifestyle and experiences the property offers. Reporting Lines & Key Interactions : Reports to: General Manager Key Internal: Sales, Revenue Management, Reservations, F&B, Operations, Finance, People & Culture and Creative/Design teams. Key External: Media, journalists, influencers, content creators, local businesses, community partners, tourism partners, agencies and freelancers. Primary Responsibilities 1. Brand, Creative & Lifestyle Marketing - Own the hotel’s marketing expression and ensure a clear, distinctive and consistent personality. - Ensure marketing and communications are aligned with Accor and applicable brand guidelines, while encouraging creative interpretation and fresh thinking. - Develop compelling visual and written content that communicates the hotel's lifestyle, mood, experiences and sense of place. - Manage creative briefs and quality of photography, videography, design and content. - Avoid generic or overly corporate communication and continuously seek more engaging and authentic ways to tell the hotel’s story. - Maintain a high-quality library of approved creative assets. 2. Destination & Local Storytelling - Bring the local destination, culture, food, people, history and lifestyle into the hotel's content and communications. - Identify local creators, businesses, experiences and stories that can strengthen the hotel's positioning. - Build relevant relationships within the local community and with media and content creators. - Own the marketing calendar, including relevant local, national and international cultural moments. 3. Digital & Commercial Performance - Develop and execute the annual Marketing & Communications plan and manage the related budget. - Drive performance across website, social media, CRM, loyalty and other direct channels. - Work closely with Sales, Revenue and Reservations to support demand, direct bookings, occupancy and revenue. - Develop targeted campaigns around need periods, F&B, experiences, events and commercial opportunities. - Monitor results and continuously adapt activity based on performance and market trends. 4. PR & Communications - Manage PR, media relations, influencer collaborations and relevant partnerships. - Identify genuine stories and experiences within the hotel that can generate meaningful exposure. - Ensure all external communication is engaging, accurate and aligned with the hotel's positioning. - Work closely with F&B and Operations to create content around the hotel's experiences and offerings. 5. Team & Creative Partners - Lead, coach and develop the marketing team with a focus on creativity, accountability and quality. - Build and manage a strong network of photographers, videographers, designers, agencies and other creative partners. - Ensure external partners understand the brand and deliver work to the required standard Key Expectations The Manager is expected to balance brand consistency with creative freedom. Brand guidelines should provide the foundation, not limit creativity. Success means creating marketing that is: - Distinctive – recognizably ours - Relevant – connected to our guests and destination - Creative – fresh, unexpected and engaging - Authentic – reflecting the real hotel and local community - Commercial – contributing to demand, revenue and direct business Main Challenges - Balancing creative ideas with brand alignment. - Building a distinctive lifestyle identity while maintaining brand consistency. - Turning local culture and destination experiences into authentic storytelling. - Balancing short-term commercial requirements with long-term brand development. - Maintaining consistent quality across multiple channels and creative partners. Qualifications Knowledge & Experience - Bachelor’s Degree in Marketing, Communications, Creative Industries or related field. - Minimum 5 years’ relevant marketing and communications experience, preferably in hospitality, lifestyle, resort or design-led environments. - Strong digital, social media, content, PR and CRM experience. - Strong knowledge of Instagram, TikTok and visual-first platforms. - Experience working with photographers, videographers, designers and creative agencies. - Good understanding of hotel commercial performance. - Strong appreciation of Thai culture, local communities and destination storytelling. - Excellent written and spoken English and Thai. Core Competencies - Creative & strong visual eye - Lifestyle and destination mindset - Strong brand understanding - Commercially driven - Culturally curious - Proactive and accountable - Excellent attention to detail - Agile and adaptable - Strong communicator and team player Role Definition The Marketing & Communications Manager is the storyteller, creative guardian and commercial marketer of the hotel — making the property visible, desirable, relevant and memorable while connecting the brand with its destination, community and guests.

Job Description - Assist the F&B Director in overseeing daily restaurant, bar, banquet and in-room dining operations. - Ensure consistent service standards and guest satisfaction across all F&B outlets. - Lead, motivate and coach F&B teams during daily operations. - Maintain strong visibility on the floor and actively engage with guests. - Support achievement of revenue, profitability and cost-control targets. - Drive upselling and maximise F&B revenue opportunities. - Monitor product quality, presentation and service efficiency. - Ensure compliance with HACCP, hygiene, food safety and Accor standards. - Coordinate closely with Culinary, Front Office, Sales and other departments. - Handle guest feedback and resolve operational issues promptly. - Support staffing, scheduling, training and performance management. - Assist with promotions, special events and F&B activations. - Monitor stock, equipment and operational supplies. - Support continuous improvement of guest experience and operational efficiency. - Act as F&B Manager when required. Qualifications - Service focused personality is essential and previous leadership experience required - Proven ability to build and maintain good relationships with all stakeholders - Communicate thoughts, actions and opportunities clearly with strong networking skills - Ability to lead by example, believe in a strong team culture and set the scene for high performance - English is mandatory - Thai language is a strong advantage, - A 3rd language would be a plus including Russian, Mandarin or German Additional Information • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world! • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Drive and implement key strategies as developed by ATDMC for each specific hotel in the assigned portfolio, ensuring the adoption of best practices to maximize online revenue. - Support website content updates as needed to ensure hotels align with brand standards, follow best practices, and maintain accurate online information. - Ensure the hotel microsite meets brand standards and is presented accordingly, with updates made - Direct hotel teams on ongoing relevant content for business needs and user trends - Review content as communicated by the hotel to ensure it is set up correctly and meets best practices to drive bookings/leads - Monthly UX Audit on both mobile and desktop versions to ensure all pages are set correctly, and correct any issues / address 401/404/405 errors impacting site use and searchability penalties - Direct / oversee with the hotel team to manage AH.com / Brand.com / Accor App to ensure hotel content is best presented to meet Accor Audit Standards. - Review and analyse end-of-month reporting for all hotels in their portfolio, make recommendations and give feedback on performance and trends, as well as complete an end-of-month synopsis for reporting. Reporting analysis to include but not limited to: - Visitation Summary - Channel Reporting - Country of Origin - Trending Pages Analysis - Rooms Revenue Generated from D-Edge Website - Monthly SEO Overview Report and key action recommendations - Execute SEO strategies to optimize cluster websites in the required languages, following the SEO Manager's direction and the hotel's contracted scope of work. - Collaborate with the SEO Manager to develop and implement a targeted keyword strategy aimed at driving qualified traffic to the hotel microsite, aligned with the hotel's priorities. - First priority on brand name to protect against OLTA’s - Secondary priority on generic search related to hotel (ex. “Khao Lak Weddings”) - Ensure content delivered by either the hotel or ATDMC meets a Flesch reading score of 65 and above. - Communicate key strategies/updates to hotels in the portfolio based on the SEO Manager’s direction and feedback. - Guide and give feedback on the quality of onsite content including written content, images and videos, in order to driver higher engagement and conversion rates. - Review all social media content for the assigned portfolio prior to posting, providing direction and guidance on the hotel's social media strategy to maximize impressions and click-through rates to the website. Manage social media content as specified in the contract, where applicable. - Guide and mentor hotel teams to create content aligned with best practices and platform-specific 'rules of engagement,' ensuring maximum impressions and click-through rates to the sites. - Review all social media plans 2 weeks ahead to ensure posts are in line with standards and do not work against related social media algorithms, causing penalties on page including clickbait, engagement bate, share bait, monetization bait, comment bait - Assist ATDMC General Manager as needed in any crisis management on social media - Guide and give feedback on hotels paid marketing strategy based on hotels objectives (ie rooms nights/restaurant bookings/lead conversion) with the target focus on maximising performance and revenue conversion. Account Managers are to review with the Senior Digital Marketing Managers performance and identify opportunities for improvement in campaign performance on an ongoing basis. Account Managers are to ensure all advertising meets brand standards and appropriate images/video content are used. This includes: - Identifying key interest markets & demographics online - Selection of key ad types that match the offer/objective - Review of content/recommendations to drive performance based on objective - Review performance, adapt and drive CTR to hotel microsite - Conduct A/B testing as needed/reviewing with the Senior Digital Marketing Manager - Review all ad content to ensure it is fully brand compliant (flag all non-compliant content requests with ATDMC General Manager for final approval and recommendations) - Monthly reporting on the performance to the hotel, based on the key metrics of Impressions & Reach, CPM, CTR, CPC. - Ensure monthly invoices are sent to the hotels for advertising spend by the required deadline. - To present monthly to every account in the portfolio a minimum of 3 ATDMC-qualified influencers/bloggers based on key focus areas of the hotel - To ensure hotel chatbots are updated with correct content and fully functional, managing updates with the Digital Marketing Executive responsible for chatbots. Updates to be made and live within 72 hours of hotel update requests. - To ensure each hotel in the Account Manager’s portfolio receives a minimum of three 15-second videos per month based on the hotel’s needs/targets/advertising from existing footage to comply with contract obligations. - To develop a cohesive working relationship with hotels in the portfolio and be seen as the key digital specialist for the property, influencing property direction based on best practices and driving online performance - Deliver performance analyses of website and social media key KPIs during hotel meetings, providing actionable recommendations to drive year-over-year growth. Meetings will be conducted online or in person based on the hotel's preference and will take place systematically every two weeks. - To communicate in a timely manner to hotels in the Account Manager’s portfolio and ensure the designated group chat is used, along with Teamwork.com, to ensure clear and transparent communication with all parties. - To communicate to Senior Digital Manager and General Manager in a timely manner any issues or concerns regarding actions or performance that could impact hotel’s performance. - To follow all Accor digital policy and direction. Qualifications Previous experience as in a digital marketing agency or digital manager in a large hotel operation. Additional Information - Knowledge of WordPress and Yoast SEO plugins - Teamwork.com for tracking of key tasks and communications - Semrush - Facebook Ads - Google Ads - Google Search Console - Google Analytics - Google Looker Studio - Microsoft Office Suite - Photoshop / Premier - AI Tools – Gemini Pro / Sintra / Claude

Job Description The Corporate Sales Manager is responsible for developing and managing the hotel’s corporate business segment, building strong client relationships, and generating room and event revenue in line with the hotel’s sales strategy and targets. - Identify and develop new corporate accounts and business opportunities. - Maintain strong relationships with existing corporate clients through regular sales calls, meetings, and account reviews. - Negotiate corporate rates and agreements in accordance with the hotel’s pricing and revenue strategy. - Prepare proposals, contracts, presentations, and account production reports. - Conduct hotel inspections and presentations for potential clients. - Monitor account performance, market trends, competitor activities, and business opportunities. - Work closely with Revenue, Reservations, Front Office, and Food & Beverage teams to ensure smooth service delivery. - Support corporate groups, meetings, events, and long-stay business opportunities. - Participate in sales activities, networking events, trade shows, and corporate sales calls. - Maintain accurate client and sales activity records in the hotel’s systems. - Achieve assigned room revenue, account production, and sales activity targets. - Handle client feedback professionally and coordinate timely follow-up with the relevant departments. - Perform other duties assigned by the Director of Sales or hotel management. Qualifications - Minimum 2–3 years of experience in hotel corporate sales or a related sales position. - Strong network within the Bangkok corporate market is preferred. - Good communication, presentation, negotiation, and relationship-management skills. - Good command of written and spoken English and Thai. - Self-motivated, result-oriented, and able to work independently. - Proficient in Microsoft Office and hotel sales systems. - Experience with Accor or relevant hotel systems is an advantage. - Possess a valid driving licence and be able to travel for sales visits, if required. Additional Information What is in it for you: - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description Lead the hotel’s sales strategy and team to achieve revenue targets, increase market share, develop key accounts, and generate business from corporate, group, MICE, leisure, airline, and travel agency segments. - Develop and implement the annual sales plan, budget, forecast, and account strategies. - Achieve room, group, event, and other assigned revenue targets. - Identify new business opportunities and maintain strong relationships with key accounts and business partners. - Conduct sales calls, client visits, hotel inspections, presentations, and sales activities. - Negotiate corporate, group, airline, and travel agency agreements within approved guidelines. - Work closely with Revenue and Operations teams to optimize pricing, inventory, business mix, and guest experience. - Monitor market trends, booking pace, competitor activities, and account performance. - Lead, coach, and evaluate the Sales team while setting clear individual and departmental targets. - Prepare regular sales reports, forecasts, action plans, and performance updates. - Represent the hotel professionally and promote Accor’s brand, loyalty programs, and sales network. Qualifications - At least 5 years of hotel sales experience, including experience in a leadership role. - Strong knowledge of the Bangkok hotel and travel markets. - Strong leadership, negotiation, communication, and analytical skills. - Good command of Thai and English. - Experience with Accor or relevant hotel systems is an advantage. Additional Information What is in it for you: - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Develops and executes sales strategies and action plans to achieve individual and team revenue targets within assigned market segments. - Identifies new business opportunities, develops client relationships, and maintains existing accounts to maximize revenue and market share. - Conducts sales calls, client meetings, site inspections, and business development activities to generate new business. - Understands client needs and recommends suitable packages, programs, and solutions to maximize conversion and guest satisfaction. - Prepares proposals, quotations, and contracts in coordination with the Director of Sales, ensuring competitive offers while maximizing revenue and profitability. - Monitors market trends, competitor activities, and account performance, and provides regular updates to the Director of Sales. - Maintains accurate client records, sales activities, and follow-up to ensure business opportunities are effectively converted. - Works closely with Revenue, Reservations, Front Office, and Food & Beverage teams to ensure smooth coordination and delivery of confirmed business. Qualifications - Bachelor’s Degree, Diploma, or equivalent qualification in Business Administration, Hospitality, Sales & Marketing, or a related field. - Minimum 2–3 years of experience in hotel Sales & Marketing, preferably in a Sales Executive or Sales Manager role. - Experience in Corporate and Government accounts will be an advantage. - English is mandatory - Thai language is a strong advantage - A 3rd language would be a plus including Russian, Mandarin or German - Good understanding of hotel sales, account management, market segmentation, and business development. - Knowledge of hotel systems, Microsoft Office, and CRM/sales tools is preferred.

Job Description - Supervises guest welcoming operations and rooms sales carried out by his/her team - Is in charge of coordination the team - Organizes guest arrivals and departures with the team - Ensures that guests' requests take priority in the team's work - Ensures that services meet guests' expectations - On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts - Prepares the arrivals and departures list and VIP list - Keeps track of the standard of services delivered, based on guest comments and quality audits - Supervises the receptionists' checklist - Supervises the management of debtors, group and individual guest invoicing and cash operations - Ensure internal procedures are duly applied Qualifications - Diploma or Degree preferably in hospitality or related field - Previous experience as a Team Leader or Duty Manager - Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies - English is mandatory - Thai language is a strong advantage, - A 3rd language would be a plus including Russian, Mandarin or German Additional Information • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world! • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Direct and oversee daily operations of all F&B outlets, room service, lounges, and event/banquet spaces. - Enforce Accor and Mövenpick brand standards across service delivery, presentation, and operational execution. - Maintain top-tier hygiene, food safety, and cleanliness standards in compliance with local Municipality regulations and HACCP certifications. - Monitor guest feedback (RPS/TrustYou, online reviews) to identify areas for improvement and maintain high satisfaction scores. - Develop and execute the annual F&B business plan, operating budget, and capital expenditure (CAPEX) requests. Qualifications - Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field. - Minimum of 5–8 years of progressive F&B management experience in premium 5-star international hotel chains, with at least 2–3 years in a Director role or senior Assistant Director capacity. - Proven knowledge of F&B best practices, operation standards, and food safety protocols. - Previous management experience leading large and diverse teams. - Exceptional interpersonal, communication, and problem-solving skills.

Job Description - Oversee daily housekeeping operations across guest rooms, public areas, heartist facilities and laundry, ensuring high standards of cleanliness and efficiency. - Support the Executive Housekeeper in driving operational excellence and service quality in line with brand, hygiene and safety standards. - Lead, coach and develop the housekeeping team while fostering a positive and engaged team culture. - Monitor quality and productivity, identify improvements and proactively resolve operational challenges. Qualifications - Minimum 2-3 years’ experience in Housekeeping, with management experience in hospitality. Luxury or upscale hotel experience is preferred. - Strong leadership, communication and interpersonal skills with good command of Thai and English. - Excellent attention to detail, problem-solving and operational management skills. - Proactive, people-oriented and passionate about service excellence, cleanliness and team development. Additional Information -

Job Description •Oversee daily engineering operations, including HVAC, electrical, plumbing, kitchen equipment, Laundry Machine and building systems •Prepare and manage the engineering department budget (CAPEX & OPEX) •Ensure full compliance with local regulations, fire safety, and environmental standards. Qualifications •Bachelor’s degree in Engineering •Minimum 8–10 years of engineering experience, with at least 3–5 years in a leadership role within hospitality or large facilities. •Strong track record in compliance audits (safety, brand standards, government inspections) Additional Information Competencies - Strong leadership, interpersonal and training skills - Good communication - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful & high-pressure situations - A team player & builder - A motivator & self-starter - Well-presented and professionally groomed at all times

Job Description Job Summary: The Assistant Marketing Manager will support the development and execution of marketing strategies to enhance the visibility, positioning, and revenue. This role requires a dynamic professional with expertise in digital marketing, branding, content creation, and public relations within the luxury hospitality industry. Key Responsibilities: Marketing Strategy & Execution: - Assist in developing and implementing integrated marketing campaigns to drive awareness, engagement, and bookings. - Coordinate promotional activities, including hotel events, partnerships, and seasonal campaigns. - Ensure consistency in brand messaging across all communication channels. Digital & Social Media Marketing: - Manage social media accounts, create engaging content, and oversee community management. - Analyze social media performance and optimize content strategy based on insights. - Support paid digital advertising campaigns (Google Ads, social media, display marketing). - Collaborate with influencers and content creators to enhance online visibility. Public Relations & Media Engagement: - Assist in developing PR strategies, press releases, and media pitches to secure coverage in luxury, travel, and lifestyle publications. - Maintain strong relationships with media, influencers, and brand partners. - Coordinate media visits, FAM trips, and influencer collaborations. Content Creation & Brand Management: - Work closely with designers, photographers, and videographers to produce high-quality marketing materials. - Ensure all brand visuals and content align with Movenpick standards. - Support website and email marketing initiatives, ensuring content is updated and engaging. Event Marketing & Partnerships: - Assist in planning and promoting hotel events, sponsorships, and brand collaborations. - Develop partnerships with luxury brands to enhance brand exposure and guest experiences. - Coordinate with F&B, Sales, and Operations teams to maximize marketing impact. Analytics & Reporting: - Monitor campaign performance, generate reports, and provide insights for continuous improvement. - Track ROI of marketing initiatives and adjust strategies accordingly. Qualifications Qualifications & Experience: - Bachelor’s degree in Marketing, Communications, or a related field. - Minimum 3 years of experience in luxury hospitality marketing. - Strong knowledge of digital marketing, social media management, and PR. - Fluent in Thai & English both written and spoken. - Experience with marketing tools such as Google Analytics, Meta Business Suite, and CRM platforms. - Understand OCC, ADR, Rev PAR, Pickup, Pace, Marketing Mix. Connect marketing activity to room revenue and demand. - Buide campaigns around need periods and target markets. Know what content is commercially relevant - Understand how marketing support Sales & Revenue. Present insights clearly to management - Ability to multitask and work in a fast-paced environment. - Details-oriented and highly reliable in thorough execution and follow-through Additional Information WHY WORK FOR ACCOR •Employee benefit card offering discounted rates at Accor hotels worldwide. •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description We are looking for a highly motivated and dynamic Marketing and Communications Executive to join our Marketing & Communications team. In this role, you will assist in executing marketing strategies, managing media relations, creating engaging digital content, and supporting various marketing initiatives to drive brand visibility and growth. If you're a creative and proactive individual with a passion for digital marketing and PR, this is an exciting opportunity to contribute to the success of our premium hotel brand. Key Responsibilities: Marketing Strategy & Execution: - Support the development and execution of marketing campaigns across digital, print, and event platforms. - Assist in planning and implementing marketing strategies to drive brand growth and align with overall business objectives. - Collaborate with the marketing team to ensure consistent messaging and execution of marketing activities. Social Media & Digital Marketing: - Manage and grow social media platforms (Facebook, Instagram, LinkedIn, etc.), creating engaging content to increase audience engagement and brand awareness. - Monitor social media performance and adjust strategies based on analytics and performance metrics. - Assist in managing paid social media campaigns (Facebook Ads, Instagram Ads) under guidance. Public Relations & Media Relations: - Assist in developing and executing PR strategies to enhance brand visibility. - Build and maintain relationships with key media outlets, journalists, influencers, and stakeholders. - Create and distribute press releases, media kits, and coordinate media outreach. - Track media coverage and evaluate the success of PR campaigns. Event Planning & Local Collaborations: - Help plan, organize, and execute promotional events, local collaborations, and partnerships to increase brand exposure. - Work with relevant departments to coordinate logistics and assist with event management. Content Creation & Administration: - Assist in the creation of press materials, including press releases, fact sheets, media kits, and digital content. - Coordinate photoshoots and ensure all marketing materials align with brand and editorial standards. - Support administrative tasks within the Marketing & Communications department, such as preparing monthly reports and maintaining media databases. Additional Responsibilities: - Marketing Support: Maintain a thorough understanding of hotel services, features, and promotional activities to effectively communicate with guests and media. - Media Relations: Regularly update the media list and monitor industry news and trends to identify new opportunities. - Event Coordination: Assist with guest and VIP coordination for media events, receptions, and press conferences. - Performance Analysis: Analyze and report on the performance of marketing campaigns to help refine strategies and achieve better results. Qualifications Qualifications: - Educational Background: Bachelor’s degree in Marketing, Public Relations, Communications, or a related field. - Experience: 2 years of relevant experience in digital marketing, public relations, or social media management (internships, part-time roles, or related experience will be considered). Prior experience with hotel or brand marketing is preferred. - Skills: - Strong written and verbal communication skills. - Creative mindset with the ability to generate innovative content ideas. - Familiarity with digital marketing tools, social media platforms, and analytics. - Proficient in graphic design and content creation (experience with design software is a plus). - A proactive attitude, with the ability to work independently and as part of a team. - Languages: Fluent in Thai & English both written and spoken Personal Attributes: - A passionate and self-driven marketing professional who thrives in a fast-paced, ever-evolving environment. - Excellent organizational and multitasking skills with great attention to detail. - Strong interpersonal skills and the ability to build relationships with both internal teams and external stakeholders. - A creative and strategic thinker with the ability to bring fresh ideas to the table. Additional Information WHY WORK FOR ACCOR •Employee benefit card offering discounted rates at Accor hotels worldwide. •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Manage the Events function and sales activities to achieve revenue targets through business development, client acquisition, and account management. - Build and maintain strong client relationships through sales visits, site inspections, proposals, negotiations, and post-event follow-up. - Coordinate closely with operational departments to ensure smooth event execution, service quality, and client satisfaction. - Lead and support the Events team in achieving departmental goals and delivering a high level of client service. Qualifications - Minimum 2-3 years of experience in hotel Sales & Events, preferably in luxury hospitality or large-scale conferencing and banquet operations. - Strong leadership, people management, communication, and negotiation skills. - Strong understanding of F&B, banquet operations, and event logistics, with a commercial mindset to drive revenue. Additional Information -

Job Description - Assist in managing daily Club Millésime operations, ensuring excellent guest service and operational standards. - Deliver personalized service and handle guest requests, feedback and service recovery professionally. - Coordinate with Front Office, F&B, Housekeeping and other departments to ensure a seamless guest experience. - Support team supervision, coaching and development to maintain service standards. Qualifications - Minimum 3–5 years of experience in Front Office, Club Lounge, or Guest Services, preferably in a luxury hotel. - Strong guest service, communication, and problem-solving skills with a passion for personalized service. - Good understanding of F&B and lounge operations. - Strong interpersonal and leadership skills to guide and support the team. Additional Information -

Job Description Responsibilities - Achieve or exceed individual sales targets set by the Director of Sales & Marketing to drive hotel revenue growth. - Identify and generate new business opportunities for meetings, conferences, weddings, social events, and other hotel event spaces. - Follow up promptly on all event enquiries and business leads to maximise conversion rates. - Develop and maintain professional relationships with key clients and potential accounts within designated market segments. - Conduct regular sales calls, client meetings, entertainment, and networking activities to expand event business. - Arrange and conduct site inspections for potential and existing clients to showcase event spaces and services. - Maintain comprehensive knowledge of competitors’ event spaces, products, packages, and market activities to inform sales strategies. - Upsell and cross-sell the hotel’s event spaces, accommodation, Food & Beverage offerings, and other facilities at every opportunity. - Attend client functions, industry events, and external business activities to increase visibility and develop new business opportunities. - Understand clients’ event requirements and recommend suitable venues, packages, and services tailored to their needs. - Prepare accurate proposals, contracts, and relevant event documentation within required timelines. - Coordinate closely with clients from initial enquiry through event confirmation to ensure seamless service delivery. - Maintain accurate and updated client profiles, event information, and sales activities in the hotel’s sales system. - Liaise with Banquet, Food & Beverage, Culinary, Front Office, and other departments to ensure event arrangements meet client requirements. - Communicate event requirements and special arrangements clearly to operational teams to guarantee flawless execution. - Prepare and highlight VIP arrivals or special requirements to Management and operational departments. - Follow up with clients before, during, and after events to ensure service expectations are met and issues are resolved. - Provide after-sales service and maintain client relationships to encourage repeat business and referrals. Qualifications - Diploma or bachelor's degree in hospitality management, Tourism, Events Management, Business, Sales & Marketing, or a related discipline. - Minimum 1–2 years of relevant experience in hotel events, catering sales, conference services, weddings, or a similar role. - Previous experience in a hotel environment is preferred. - Ability to work effectively in a fast-paced and high-pressure environment. - Self-motivated, energetic, and results-driven with strong teamwork skills to collaborate across departments. Additional Information WHY WORK FOR ACCOR •Employee benefit card offering discounted rates at Accor hotels worldwide. •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Financial Leadership & Strategic Planning: Business advisory, cost-control, and commercial decision-making. - Financial Reporting, Budgeting & Forecasting: P&L management, USALI compliance, and annual budget planning. - Internal Controls & Cash Management: Risk mitigation, asset safeguarding, auditing, and credit control. - Tax, Legal & Regulatory Compliance: Managing Thai taxes (VAT, Corporate Tax), government relations, and contracts. - Departmental Leadership & Talent Development: Managing and mentoring the local finance team. Qualifications - Language Skills: Specific fluency requirements for Thai (written/spoken) and English (corporate/reporting). - Education & Professional Certification: Accounting/Finance degrees and certifications (e.g., CPA, CA). - Professional Experience: Hospitality tenure, leadership experience, and resort-specific operational knowledge. - Systems & Technical Skills: Required software proficiency (PMS, POS, Accounting, Excel). - Core Competencies: Soft skills, business ethics, and analytical capabilities. Additional Information - Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. - Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. - Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. - Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. - Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. - Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. - High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. - Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. - Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Job Description - Prepare and present high-quality cold dishes, including salads, cold appetizers, pâtés, cured meats, and seafood platters. - Monitor food presentation, freshness, and serving temperatures to meet hotel standards. - Oversee daily kitchen operations, conduct spot checks, and ensure proper food rotation, labeling, and FIFO (First In, First Out) guidelines. - Monitor stock levels, minimize food waste through efficient usage, and collaborate with storerooms on deliveries. - Train and guide junior cooks and kitchen helpers within the cold section. Qualifications - Minimum of 3 years of relevant experience in the Food & Beverage hotel industry in similar position, preferably in a reputable establishment. - Proficient in written and conversational English. - Good interpersonal skills with ability to communicate with all levels of colleagues. - Service oriented with an eye for details. - Flexible and able to embrace and respond to change effectively. - Ability to work independently and has good initiative under dynamic environment. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description - Responsible for selling off-site events and locations. - Handle all meetings and catering enquiries according to standard procedures. - Act as a one-stop shop for clients for detailed event planning and work closely with banquet operations, food & beverage management, finance and external suppliers. - Satisfy the need of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services. - Conduct site inspections, client entertainment and familiarization. Qualifications - At least 1–2 years of administrative or coordination experience, preferably within a hotel, banquet, or events environment. - Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with hotel systems (e.g. Opera, banquet/event management software) is a plus. - Strong organisational skills with high attention to detail and accuracy in documentation. - Good communication and interpersonal skills, able to liaise confidently across departments. - A team player who remains calm and efficient under time pressure. - Able to work flexible hours, including weekends, evenings, and public holidays, depending on event schedules. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description - Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members. - Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades. - Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins. - Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues. - Assist with check-ins, check-outs, and guest communication during peak operational hours. Qualifications - Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment. - Strong familiarity with hotel Property Management Systems (PMS) especially Opera. - Excellent verbal and written English communication skills. - High attention to detail with strong multitasking and problem-solving abilities under pressure. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description - Oversee all kitchen operations, menu planning and ingredient selection specifically for the rooftop. - Drive the creation of authentic, as well as innovative Mediterranean and international dishes that reflect culinary mastery. - Manage day-to-day production, ensuring consistency in food quality, taste and premium presentation. - Responsible for driving profitability through food and labor cost controls while engaging with guests to refine the dining experience. Qualifications - Typically requires 5+ years of culinary experience, with at least 2–3 years in a senior leadership, ideally in Chef de cuisine role. - Expertise in Mediterranean and International cuisines, preferably with background in fine dining or high-volume operation. - Strong business acumen and leadership skills. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description Key Responsibilities - Safety & Security Compliance - Ensure full compliance with safety and security audits, including Fire Life Safety, InterREACT, and other brand or authority-mandated assessments. - Develop, implement, and monitor policies and procedures to maintain a safe environment for guests and employees. - Maintain accurate records of inspections, certifications, and incident reports. - Risk Management & Emergency Preparedness - Conduct regular risk assessments and implement preventive measures. - Lead emergency response planning, training, and drills for fire, medical, and crisis situations. - Coordinate with external agencies (police, fire department, medical services) when required. - Operational Oversight - Supervise security personnel, ensuring effective patrolling, access control, and surveillance. - Monitor and maintain security systems, including CCTV, alarms, and communication equipment. - Investigate incidents, prepare reports, and recommend corrective actions. - Training & Awareness - Provide ongoing training for staff on safety protocols, emergency procedures, and workplace security. - Promote a culture of safety awareness across all departments. - Collaboration & Communication - Work closely with department heads to integrate safety and security practices into daily operations. - Report regularly to senior management on safety performance, risks, and compliance status Qualifications - Bachelor’s degree in Security Management, Occupational Safety, or related field preferred. - Minimum 5 years’ experience in safety and security management within hospitality or related industries. - Strong knowledge of safety regulations, fire life safety standards, and crisis management protocols. - Excellent leadership, communication, and problem-solving skills. - Ability to remain calm and decisive under pressure. - Proficiency in Thai and English

Job Description Key Responsibilities - Operational Oversight - Manage daily engineering and maintenance activities across the resort. - Supervise engineering staff, assign tasks, and monitor performance. - Ensure compliance with safety, health, and environmental regulations. - Project & Facility Management - Oversee preventive maintenance programs for HVAC, electrical, plumbing, and mechanical systems. - Coordinate renovation, repair, and capital improvement projects. - Liaise with contractors and vendors to ensure timely and cost-effective delivery of services. - Budget & Resource Control - Assist the Director of Engineering in preparing and managing departmental budgets. - Monitor energy consumption and implement sustainability initiatives. - Control inventory of tools, equipment, and spare parts. - Team Leadership & Development - Train, mentor, and motivate engineering staff to maintain high performance standards. - Foster a culture of accountability, teamwork, and continuous improvement. - Support career development and succession planning within the department. - Guest & Operational Support - Collaborate with other departments to address engineering-related needs. - Respond promptly to guest concerns regarding facilities and maintenance. - Ensure minimal disruption to guest experiences during engineering works. Qualifications - Bachelor’s degree in Engineering or related field preferred. - Proven experience in engineering management within a hotel or resort environment. - Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical). - Excellent leadership, organizational, and communication skills. - Ability to manage budgets, projects, and vendor relationships effectively. - Commitment to safety, sustainability, and operational excellence.

Job Description - Receive and inspect all incoming goods to ensure the correct quantity, quality, and condition. - Check deliveries against purchase orders, invoices, and other supporting documents. - Maintain proper storage, organization, and stock control of goods. - Ensure goods are stored in accordance with hygiene, safety, and FIFO requirements. - Maintain accurate receiving and inventory records. - Coordinate with Purchasing, Finance, Kitchen, and other relevant departments. Qualifications - Experience in Receiving, Storekeeping, or a similar role within a premium or luxury hotel environment. - Basic knowledge of food hygiene and hygiene requirements for receiving goods. - Understanding of proper storage practices, including FIFO. - Detail-oriented with good organizational and communication skills. - Basic computer skills are preferred. - Fluent in spoken and written Thai; proficiency in English is an advantage. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description •Responsible for planning, implementing, and evaluating learning and development initiatives that support the hotel’s strategy, values, and culture. •Collaborate with department heads to assess training needs and ensure programs address performance gaps. •Design, deliver, and coordinate internal and external training programs to support staff development. •Ensure that all training activities are tracked, documented, and analyzed for effectiveness. •Promote a continuous learning culture within the hotel through creative training approaches and resources. •Maintain strong relationships with external training providers, industry institutions, and academic partners. Qualifications •Minimum 3-4 years of training/facilitation experience. •Excellent reading, writing and oral proficiency in English language. •Proficient in MS Excel, Word, & PowerPoint. •Strong leadership, interpersonal and negotiation skills. •Excellent communication and customer contact skills. •Results and service oriented with an eye for details. •Ability to multi-task, work well in stressful & high-pressure situations. •A team player & builder. •A motivator & self-starter. Additional Information Hotel Managed

Job Description - To assist the Director of Finance and oversee daily accounting operations. - To perform bank reconciliation and month-end reconciliation of all general ledger balances and to prepare trial balance and financial reports. - To oversee and ensure the smooth running of the overall payroll and general administrative functions, in particular: The accuracy of payroll calculation and payment. Qualifications - 5–7 years of finance/accounting experience, with 2–3 years in a supervisory/ Assistant Finance Manager role. - Preferably experience in a 4-5-star hotel or international hotel group. - Able to manage month-end closing and financial reporting with limited supervision.

Job Description The Director of Engineering will provide leadership, guidance and direction in achieving the hotel’s vision and mission. Reporting to the General Manager, the Director of Engineering will be responsible for implementing Accor engineering and work standards and overseeing the engineering operations. What you will be doing - Oversee the engineering department with attention to details and follow-up to ensure satisfactory completion of tasks and projects - Maintain all equipment and systems in correct operational status including but not limited to Accor MEP standards, Fire & Life Safety standards, Risk Management, environmental standards, expenditures and project management - Ensure proper completion of the Preventive Maintenance Program for guest rooms, public areas, and safety systems while working closely with the Rooms Division, Food & Beverage Department, Security, purchasing and other operational departments - Maintain all mechanical rooms inclusive of Boiler Plant, chilled water circulation, air handling units, fan coils, VAVs, motors, pumps …etc. - Prepare and control of the monthly and annual engineering department budget - Experience in yearly engineering-budget preparations and monthly forecasting of the department’s expenses - Forecast and manage the hotel energy and water usage and all the associated costs - Prepare CAPEX expenditures for the engineering department and assist all other departments in preparing their CAPEX needs - Identify issues and provide solutions, inclusive of outsourcing and managing 3rd party companies - Identify, budget for and manage projects related to renovations and or replacements within the hotel - Run landscaping both summer and winter operations - Pool operations knowledge inclusive of water treatment - Understand water treatment for closed systems and maintains all the related logs for testing of chemicals balance and legionella control. - Work closely with the purchasing department to source the best products for the least cost - Monitoring the Hotel's Energy consumption on daily and monthly basis - Ensuring prompt and/or immediate response to maintenance requests from our guests, employees, and management of the Hotel - Recruiting, scheduling, payroll, performance appraisals and reviews, training and development of all engineering colleagues - Coordinate and complete all audits related to engineering and risk management - Responsible for departmental health and safety, training programs, statutory compliance - Manage the hotel emergency response team in coordination with Security and hotel management - Coordination and management of outside contractors - Ensure hotel compliance with all City and State regulations and ordinances - Actively participate in the Hotel's Energy Management, Occupational Health & Safety, and Environmental programs. - Lead and support a diverse team in the operations and maintenance of the hotel including: general maintenance, HVAC, kitchen repairs, carpentry, electrical, plumbing and grounds - Set up and attend monthly departmental meetings for the engineering employees - Manage at hotel level ACCORs Energy/Sustainability Programs and champion the Planet21 committee - Be available on an ‘on-call’ basis during off hours for emergency situations - Attend to all requests from the General Manager Qualifications Your experience and skills include: - Bachelors’ degree in the engineering field with a minimum of 5+ years’ experience in a similar position in a hotel - Team player and a proven team builder. - Professional Engineer Designation an asset - Knowledgeable in all municipal codes, City codes, State regulations, OSHA regulations as well as the Fire Department requirements and building testing. - Proven negotiation skills with 3rd parties and contractors - Excellent interpersonal, written and verbal communication skills - Highly organized with the ability to be flexible, and to work well under pressure. - Must be computer literate and familiar with computerized maintenance systems - Must lead by example by displaying a high standard of performance with the ability to communicate these expectations to the team to achieve above expectation results. - Hours of work and days off will vary according to business demands. - Able to work in a fast-paced, upscale, luxury hotel at a downtown location that caters to leisure, meetings & conference environments. Language Skills - Fluent spoken and written English - Fluent in Thai Language - Written, Spoken and Reading Additional Information At Pullman Phuket Karon Beach Resort, we believe in creating memorable experiences for our guests while fostering a collaborative, innovative, and people-focused culture. If you are passionate about hospitality, leadership, and delivering exceptional dining experiences, we would love to hear from you.

Job Description •Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. •Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. •Implementing procedures to improve services offered with the aim of attracting more customers. •Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently. Qualifications •A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred. •Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system) •Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description Lead, coach, and inspire the Villa Host team, fostering a culture of excellence, ownership, and genuine hospitality. Personally oversee the arrival, in-stay, and departure experience for villa guests, intervening with immediate resolution when service falls short of expectation. Manage VIP, repeat guest, and special occasion experiences with meticulous attention to detail and personalization. Qualifications Minimum 4 years of experience in luxury hotel operations, with at least 1–2 years in a supervisory or assistant management capacity Background in villa, suite, or butler operations within a 5-star or ultra-luxury environment strongly preferred Degree or diploma in Hospitality Management or equivalent professional qualification Proficiency in Opera PMS and Microsoft Office Suite; experience with guest experience platforms (e.g. Alice, Kipsu, or equivalent) an advantage Excellent verbal and written communication skills in English; additional languages, particularly Mandarin or Russian, a significant advantage Strong financial acumen with exposure to budgeting and cost control processes. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description •Serving as the dedicated point of contact for Pool Villa guests, delivering warm, personalised service from arrival through departure. •Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests to ensure a seamless private-villa stay. •Anticipating guest needs and preferences, curating bespoke touches and experiences throughout the guest journey. •Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly and maintain villa standards at all times. Qualifications •A minimum of 1-3 years’ experience in villa hosting, butler service, or guest relations within a luxury resort is preferred. •Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system). •Excellent command of both English and Thai (listening, speaking, reading, and writing) for effective communication. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description • Oversee the daily operations of Front Office, Housekeeping, Security and Engineering department. • Responsible for maintaining courteous and competent rooms operation services to hotel guest. • Work with Rooms Division Department Heads to prepare the department’s annual budget and set departmental objectives. Qualifications •Minimum 5 years of experience in hotel operations, with at least 2-3 years in a managerial role overseeing Front Office and/or Housekeeping •Strong leadership and team management skills, with the ability to motivate, coach, and develop diverse teams. •Customer-focused mindset with a passion for service excellence.

Job Description - Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation - Follow-up on all training activities within the hotel - Ensure the hotel are 100% compliant with all Ennismore Compliance Training - Ensure coordination and delivery of training programs of all internal providers - Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked - Assist their hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders - See where synergies can be made with regards to training program - Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure team member completion of all required training - Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid… - Review how cross training is used in the hotel and see if there can be a way to do multi-property training - Able to facilitate training to all levels in the hotel - Act as a champion of the creation of a learning culture - Represent the organization as an exemplary ambassador the Ennismore Culture. Qualifications - Bachelor’s Degree from a hospitality/business university preferred in Hospitality or Business Administration, Education, Human Resources Management (or equivalent) - Minimum 5 years of total experience ideally with strong operations background - At least 2 years of experience in a leadership role - Excellent reading, writing and oral proficiency in English language and Thai is preferred - Strong working knowledge of digital tools - Excellent facilitation, coaching, presentation, and public speaking skills - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful & high-pressure situations - A motivator & self-starter - Well-presented and professionally always groomed - Expertise in curriculum development, instructional design, and adult learning principles

Job Description - Greet and welcome guests at the main entrance with warmth and professionalism. - Assist with driveway management and ensure smooth vehicle flow. - Help arriving and departing guests by opening and closing car/taxi doors. - Maintain a clean and organized entrance area and baggage room. - Ensure timely pick-up and delivery of guest baggage. - Provide accurate information and assistance to guests as needed. - Remember guest names, especially repeat and long-staying guests, and offer a personalized greeting. - Use the Duty Log to record important matters and ensure all job tasks are logged appropriately. - Prepare and deliver newspapers to guest rooms as assigned. - Stay alert and report any suspicious individuals or items to Security or the Duty Manager. - Must be able to drive a shuttle bus with manual transmission. Qualifications - High school diploma or equivalent. - Able to drive a shuttle bus with manual transmission. - Good command of both Thai and English communication skills. - Friendly, service-minded, and proactive with a positive attitude. - Physically fit and able to lift or carry guest luggage as needed. - Flexible with working hours, including weekends and holidays. - Previous experience in hospitality or front office is an advantage. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description What you’ll do… - Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again - Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. - Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. - Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence - Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house - Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups - And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams. Qualifications What we’re looking for… - Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. - Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must. - Passionate about team development and a demonstrated experience in coaching and developing your team. - You’ve got plenty of experience dealing with different types of requests successfully. - If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage - Individuals. You’re looking for a place where you can be you; no clones in suits here. - Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. - You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. - You’re not precious. We leave our egos at the door and help get stuff done. - You’re up for doing things differently and trying (almost) everything once. - If we got stuck in a lift together we’d have a good time and share a few laughs. - You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description - Content Creation, shooting, edit, publish photos, short videos (Reels/TikTok) and stories showcasing rooms, dining and events. - Post daily updates, reply to comment & direct messages and encourage user-generated content. - Support promotional offers, influencer partnerships and F&B (food and beverage) marketing campaigns. - Monitor online feedback, track social mentions and assist with guest review responses. - Analytics & report tracking key performance metrics and compile monthly reports on engagement, reach and audience growth. Qualifications - Bachelor’s degree in Marketing, Communications, Public Relations or Digital Media. - Experience 1 to 3 years of digital marketing or social media experience, ideally within hospitality, tourism or lifestyle brands. - Proficiency in content creation tools (Canva, CapCut, Adobe Suite) and social scheduling/analytics platforms. - Strong storytelling ability, sharp copywriting skills, trend awareness and fluency in local and English languages. Additional Information - Competitive Salary and Benefits - We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. - Opportunity to develop your talent and grow within your property and across the world!

คำอธิบายงาน •Oversee the daily operations of the engineering department, including preventive and corrective maintenance. •Perform regular inspections of the property’s mechanical systems and infrastructure. •Collaborate with the Director of Engineering on long-term projects, such as renovation and upgrades. •Ensure compliance with all local safety and environmental regulations. คุณสมบัติ •Bachelor’s degree in Engineering, Facilities Managements, or a related field (Preferred). •Proven experience of building systems, maintenance practices, and safety standards. •Excellent problem-solving skills and ability to prioritize tasks. •Fluency in Thai and English is required. •2 years at a similar position ข้อมูลเพิ่มเติม • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world! • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Drive overall sales performance across group, transient, wholesale, and catering/banquet segments, with clear accountability for revenue growth, market share, and segment mix optimization. - Develop and execute strategic sales plans aligned with the hotel’s commercial objectives, including annual targets, budgets, forecasts, and performance tracking. - Proactively generate new business opportunities and strategic partnerships, focusing on key source markets and high-value segments. - Strengthen account management and sales effectiveness, ensuring a healthy pipeline, proactive client engagement, and conversion of qualified leads. - Work closely with the Marketing Manager to align sales initiatives with campaigns and demand generation, while maintaining clear ownership of revenue delivery. - Continuously monitor market trends, competitor positioning, and demand patterns, adapting sales strategies to maximize performance. - Collaborate with Accor regional and corporate teams to ensure alignment with brand strategy, leverage commercial tools, and support overall business performance. Qualifications - Minimum 5 years of sales management experience, or at least 2 years in a similar leadership role, with a proven track record in driving revenue performance. - Strong commercial acumen, with a solid understanding of market dynamics, distribution channels, and business drivers. - Excellent command of English, both written and spoken, with strong communication and presentation skills. - Proven ability to build and maintain strong client relationships, with a customer-focused mindset. - Strong leadership, strategic thinking, and interpersonal skills, with the ability to influence and collaborate across teams. - Based in Phuket or Bangkok, with flexibility to travel as required. Additional Information Please send your enquiry or CV directly to [email protected]

Job Description •Provide strategic leadership and direction for all hotel operations by driving operational excellence and key strategic initiatives, ensuring effective cross-functional collaboration, and full alignment with Novotel brand standards and Accor's business objectives and governance frameworks. •Lead the resolution of complex guest concerns and service recovery initiatives, professional, and effective outcomes that enhance guest satisfaction, loyalty, and brand reputation. •Oversee and planning of hotel facilities, including upgrading, renovation, procurement, maintenance, hotel expenses and asset management to ensure safe, secure, and future-ready operations. •Build and sustain a performance-driven culture by providing strategic leadership in workforce planning, recruitment, talent development, and organizational capability, ensuring a highly engaged workforce that consistently delivers exceptional results for guests, employees, owners, and Accor. Qualifications •Minimum 5-10 years of progressive management experience in the hospitality industry, with at least 2 years of experience as an Executive Assistant Manager, Director, or other senior leadership roles with strong experience in the Rooms department. •We encourage applicants with a passion for customer service and a strong record of operational experience to apply. •Excellent leadership and people management skills with the ability to inspire and develop high-performing teams Must be fluent in Thai, including spoken, reading, and written communication skills.

Job Description - Direct and oversee the functionality and safety of the hotel which are mechanical, electrical, plumbing & heating, life and safety system, maintenance of building and kitchen equipment. - Oversee and develop engineering Department operating budget according to the company guidelines. - Manage the maintenance & renovation project. Qualifications - Minimum 5 years of experience in Hotel Industry as a Director level. - Experienced in a hotel renovation / PPM is preferable. - Strong technical competencies & managerial skills.

Job Description - Lead end-to-end People & Culture operations, including employee records, P&C administration, employee relations, and P&C compliance. - Manage the full recruitment and onboarding process, including sourcing, interviewing, hiring, employment contracts, and exit procedures. - Oversee Visa and Work permit applications, renewals, P&C documentation, performance appraisal tracking, and ensure compliance with immigration, labor laws, and company policies. - Develop and implement employee engagement initiatives, internal communications, training programs, and staff activities to strengthen workplace culture - Monitor market salary trends and recommend competitive compensation and benefits packages to attract, retain, and develop top talent. - Provide expertise in the Eagle System to support efficient P&C operations and system administration. Qualifications - Bachelor’s Degree in Human Resources Management / Hotel Management or a related field. - Minimum 3 years of Human Resources Management experience - Excellent reading, writing and oral proficiency in English language - Proficient in MS Excel, Word, & PowerPoint

Job Description - Overseeing and managing daily operations of hotel restaurants, room service, banquets to ensure high-quality service, guest satisfaction, and profitability. - Collaborate with chefs to design menus that balance quality, variety, and cost-efficiency. Monitor food and beverage costs, control waste, and manage inventory. - Prepare budgets, forecast sales, analyze financial reports, and implement strategies to maximize revenue and reduce costs. Qualifications - Strong interpersonal skills to interact with guests, staff, and suppliers. - 5-7 years in F&B operations in managerial roles. - Familiarity with restaurant operations, banquet management, and inventory control.

Job Description •A dynamic leader, highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission. •Hands-on Engineering leader with proven experience managing a complex (combo) hotel property, coordinating outsourced contractors, and driving seamless engineering and maintenance operationsใ while ensuring compliance, safety, and exceptional guest experiences. •Pre-opening hotel experience is preferred in order to plan the opening of Mercure Bangkok Future Park Rangsit in late Q4 2027. •Responsible for implementing Accor engineering and ensure compliance with health, safety, security, and environmental standards, including WHS, HACCP, fire and life safety regulations, emergency response. •Lead all engineering and maintenance operations, ensuring the effective upkeep of hotel facilities, guest rooms, equipment, and assets through preventive maintenance programs and regulatory compliance. •Procedures, Accor ALERT requirements, and sustainability initiatives. •Collaborate with hotel departments to deliver exceptional guest experiences, promptly resolving maintenance issues, minimizing operational disruptions, and supporting the hotel's business and financial objectives. Qualifications •Bachelor’s degree in Engineering or equivalent •Excellent reading, writing and oral proficiency in English language •Good working knowledge of MS Excel, Word, & PowerPoint

Job Description - Lead the Marketing Communications strategy for Sofitel Bangkok Sukhumvit and Mercure Bangkok Sukhumvit 11. - Oversee brand management, PR, digital marketing, social media and marketing campaigns across both properties. - Ensure brand consistency across all communication channels. - Build strong relationships with media, agencies, and key partners to enhance brand visibility. - Monitor campaign performance, identify new opportunities, and manage the Marketing Communications budget. Qualifications - Minimum 3 years' experience in a senior Marketing Communications role within the hospitality industry, preferably in a cluster or multi-property environment. - Strong leadership skills with expertise in brand management, PR, digital marketing, social media and content creation, plus communication skills with excellent Thai & English proficiency. - Good understanding of hospitality market trends, branding and digital marketing. - Strong communication, project management and stakeholder management skills. Additional Information -

Job Description Job Purpose Lead and oversee all Food & Beverage operations to maximize revenue, profitability, guest satisfaction, and team engagement while maintaining exceptional service standards and operational excellence. Key Responsibilities - Develop and execute the Food & Beverage strategy, budget, forecasts, and promotional plans to achieve financial and operational goals. - Oversee the daily operations of all F&B outlets, including Restaurants, Bars, Banquets, Room Service, Stewarding, and Kitchen. - Drive revenue growth through innovative dining concepts, events, menu development, and effective cost control. - Ensure outstanding guest experiences by maintaining high-quality food, beverage, and service standards. - Lead, coach, develop, and inspire the F&B leadership team, including recruitment, performance management, and talent development. - Collaborate with the Executive Chef and department leaders on menu planning, pricing strategies, and operational improvements. - Monitor business performance, prepare management reports, and recommend strategies to enhance profitability and guest satisfaction. - Ensure compliance with hotel policies, health & safety regulations, and company standards while fostering an inclusive and positive workplace culture. Qualifications - Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. - Minimum 8–10 years of progressive Food & Beverage management experience, with at least 3 years in a senior leadership role within an upscale or luxury hotel. - Strong leadership, people management, and coaching skills with the ability to build high-performing teams. - Proven experience in managing multiple F&B outlets, including restaurants, bars, banquets, room service, and stewarding. - Strong financial acumen with experience in budgeting, forecasting, cost control, revenue management, and profitability analysis. - Excellent knowledge of food, beverage, wine, and current hospitality trends. - Outstanding communication, interpersonal, negotiation, and problem-solving skills. - Guest-focused with a passion for delivering exceptional service and luxury hospitality experiences. - Strong organizational and project management skills with the ability to prioritize and manage multiple initiatives. - Proficient in Microsoft Office and hotel POS/PMS systems. - Excellent command of written and spoken English; additional language skills are an advantage. - Flexible to work evenings, weekends, and public holidays as required by business operations. Additional Information Benefits: - Life & Health insurance - Duty Meals - Provident fund - Heartist Card

Job Description - Oversee the daily operations of the Teppanyaki kitchen, ensuring authentic Japanese cooking techniques, exceptional food quality, consistency, and an engaging guest dining experience. - Supervise food preparation, mise en place, inventory control, and kitchen operations while ensuring compliance with HACCP, food safety, and hygiene standards. - Lead, train, and develop the Teppanyaki kitchen team, maintaining high culinary standards, productivity, and excellent teamwork. - Support menu development, recipe standardization, food cost control, and the introduction of seasonal or specialty Teppanyaki offerings in collaboration with the Executive Chef. - Monitor food costs, minimize waste, maintain inventory levels, and ensure the proper use and maintenance of kitchen equipment. - Collaborate with the Front of House team to deliver seamless service, handle guest feedback and special dietary requests, and create memorable dining experiences through interactive Teppanyaki cooking. Qualifications - Minimum 5 years of experience in professional kitchens. - At least 2–3 years of experience as a Sous Chef or Junior Sous Chef. - Proven experience in a traditional Teppanyaki restaurant. - Hotel experience is preferred but not required. Candidates from stand-alone restaurants are welcome to apply.

Job Description - Oversee the daily operations of the Teppanyaki kitchen, ensuring authentic Japanese cooking techniques, exceptional food quality, consistency, and an engaging guest dining experience. - Supervise food preparation, mise en place, inventory control, and kitchen operations while ensuring compliance with HACCP, food safety, and hygiene standards. - Lead, train, and develop the Teppanyaki kitchen team, maintaining high culinary standards, productivity, and excellent teamwork. - Support menu development, recipe standardization, food cost control, and the introduction of seasonal or specialty Teppanyaki offerings in collaboration with the Executive Chef. - Monitor food costs, minimize waste, maintain inventory levels, and ensure the proper use and maintenance of kitchen equipment. - Collaborate with the Front of House team to deliver seamless service, handle guest feedback and special dietary requests, and create memorable dining experiences through interactive Teppanyaki cooking. Qualifications - Minimum 5 years of experience in professional kitchens. - At least 2–3 years of experience as a Sous Chef or Junior Sous Chef. - Proven experience in a traditional Teppanyaki restaurant. - Hotel experience is preferred but not required. Candidates from stand-alone restaurants are welcome to apply.

Job Description - Lead end-to-end People & Culture operations, including employee records, P&C administration, employee relations, and P&C compliance. - Manage the full recruitment and onboarding process, including sourcing, interviewing, hiring, employment contracts, and exit procedures. - Oversee Visa and Work permit applications, renewals, P&C documentation, performance appraisal tracking, and ensure compliance with immigration, labor laws, and company policies. - Develop and implement employee engagement initiatives, internal communications, training programs, and staff activities to strengthen workplace culture - Monitor market salary trends and recommend competitive compensation and benefits packages to attract, retain, and develop top talent. - Provide expertise in the Eagle System to support efficient P&C operations and system administration. Qualifications - Bachelor’s Degree in Human Resources Management / Hotel Management or a related field. - Minimum 3 years of Human Resources Management experience - Excellent reading, writing and oral proficiency in English language - Proficient in MS Excel, Word, & PowerPoint

Job Description - Lead and manage all culinary operations, including restaurants, bars, in-room dining, banquet kitchens, pastry, stewarding, and colleague dining. - Develop innovative, wellness-inspired, and commercially successful menus that align with Mövenpick and Accor brand standards. - Lead the ongoing development of the Beyond Meetings menu, creating creative, healthy, and sustainable culinary experiences for meetings, conferences, and events. - Foster a culture of culinary creativity by continuously introducing new dishes, seasonal menus, promotions, and dining concepts. - Drive food waste reduction initiatives and implement sustainable kitchen practices to improve efficiency while minimizing environmental impact. - Promote a sustainability mindset through responsible sourcing, waste reduction, local ingredients, and environmentally responsible culinary practices. - Be the champion of Food Safety & Hygiene, ensuring full compliance with HACCP, brand standards, and regulatory requirements across all culinary operations. - Ensure the highest standards of food quality, consistency, presentation, and guest satisfaction across all dining venues. - Recruit, coach, train, and develop a high-performing culinary team, creating a culture of engagement, accountability, and continuous learning. - Ensure all culinary employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits. - Manage food cost, labor cost, inventories, purchasing, and operating expenses to achieve financial objectives. - Maintain effective supplier relationships and ensure consistent quality of food products and ingredients. - Collaborate with the Food & Beverage, Sales, Marketing, and Events teams to develop innovative dining concepts and revenue-generating promotions. - Monitor guest feedback, market trends, and competitor activities to continuously enhance the hotel's culinary offerings. - Ensure full compliance with hotel policies, health and safety regulations, and Accor operational standards. Qualifications - Minimum 8 years of culinary leadership experience in an international luxury hotel, including at least 3 years as an Executive Chef or Executive Sous Chef. - Proven experience leading multi-outlet kitchens, banquet operations, pastry, stewarding, and large culinary teams. - Strong passion for culinary innovation, menu development, and wellness-focused cuisine. - Demonstrated success in food waste management, sustainable culinary practices, and responsible sourcing. - Proven experience creating innovative menus and continuously developing meeting, banquet, and event dining concepts. - Strong knowledge of HACCP, Food Safety & Hygiene, quality assurance, and regulatory compliance. - Excellent leadership, coaching, mentoring, and team development skills. - Strong business and financial acumen with experience managing food cost, labor cost, budgets, and profitability. - Excellent communication, planning, problem-solving, and organizational skills. - Must be able to read, write, and communicate effectively in both Thai and English. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Deliver warm, attentive, and efficient service during breakfast and all - day dining operations - Ensure smooth buffet setup, replenishment, and cleanliness throughout service - Provide proactive guest assistance to create memorable dining experiences - Maintain high standards of hygiene, service quality, and brand presentation - Support team coordination to ensure seamless daily restaurant operations Qualifications - Experience in F&B service, preferably in breakfast or all-day dining within a premium hotel environment - Strong guest service mindset with attention to detail and hospitality passion - Must be able to read, write, and communicate in Thai - Positive attitude, energetic, and team-oriented personality - Willingness to learn and grow within a premium hospitality setting - Flexibility to work various shifts, including evenings, weekends, and holidays Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures. - Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. - Liaise closely with other relevant departments to ensure that guests requests and needs are met. - Update and maintain repeat guest history system. - Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue. - Handle guests’ complaints and comments tactfully and efficiently. - Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed. Qualifications - Tertiary education in Hospitality Management or related disciplines - Able to work independently and handle shift duties - Good command of spoken English and Mandarin - Minimum 2 years of relevant experience - Able to multi-task and work under pressure in the busy operations - The ability to work well in a team environment - Driven, dynamic and energetic