Job Description •Handle catering and event enquiries, follow up on leads, and convert enquiries into confirmed bookings. •Prepare proposals, quotations, and function sheets, and conduct site inspections for prospective clients. •Coordinate event details with clients and work with Food & Beverage, Kitchen, and other departments to ensure smooth event delivery. •Follow up with clients after each event, gather feedback, and identify opportunities for repeat business. Qualifications •Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field. •At least one year of experience in hotel event sales, catering, banquets, or event coordination. •Good communication, negotiation, and organisational skills. •Good command of spoken and written Thai and English. •Service-minded, detail-oriented, and able to work well with others.
Job Description The Guest Experience Agent is responsible for delivering a warm, personalized, and memorable guest experience throughout the guest journey. The position serves as a key point of contact for guests, proactively anticipating their needs, handling requests, providing personalized recommendations, and ensuring effective follow-up. Working closely with all hotel departments, the Guest Experience Agent ensures seamless communication and coordination while maintaining high standards of hospitality, professionalism, and guest satisfaction. The role requires a genuine passion for service, strong communication skills, attention to detail, and the ability to create meaningful connections with guests. Administration · Review daily arrivals, departures, VIP guests, repeat guests, and special occasions. · Maintain accurate and up-to-date guest profiles, preferences, requests, and relevant information in the hotel system. · Prepare and update guest-related documents, reports, and records as required. · Ensure proper follow-up and documentation of guest requests, feedback, complaints, and service recovery. · Conduct proper shift handover and communicate all relevant guest information to the team. · Ensure guest information is handled with confidentiality and professionalism. · Support administrative tasks related to Guest Relations and Guest Experience operations. Training and Human Resources · Attend all departmental and hotel training sessions as required. · Participate actively in daily briefings and departmental meetings. · Share guest feedback and service-related information with team members. · Support new team members by sharing knowledge of hotel facilities, services, and Guest Relations procedures. · Continuously develop knowledge and skills related to guest service, communication, and hospitality. · Demonstrate a positive attitude and contribute to a supportive and collaborative team environment. Technical Responsibilities · Welcome and engage with guests in a warm, professional, and personalized manner. · Proactively identify and anticipate guest needs throughout the guest journey. · Handle guest requests, inquiries, and arrangements efficiently and professionally. · Provide accurate information regarding hotel facilities, restaurants, spa, activities, transportation, and local attractions. · Assist with VIP, repeat guest, and special-occasion arrangements. · Handle guest feedback and complaints with empathy and professionalism. · Take ownership of guest requests and ensure appropriate follow-up until completion. · Coordinate with relevant departments to ensure seamless service delivery. · Conduct guest satisfaction follow-ups during the stay. · Maintain excellent knowledge of hotel products, services, facilities, and local experiences. · Ensure all guest interactions comply with hotel standards, brand standards, and service procedures. · Support special events, guest activities, and personalized experiences when required. External · Maintain positive and professional relationships with external partners and service providers when required. · Assist guests with recommendations and arrangements for local restaurants, attractions, transportation, and activities. · Coordinate with external suppliers or partners to fulfil specific guest requests. · Ensure external arrangements meet guest expectations and hotel service standards. · Represent the hotel professionally when communicating with external partners. Miscellaneous · Always maintain a professional appearance and positive attitude. · Demonstrate genuine care and passion for hospitality. · Be proactive, flexible, and adaptable to changing guest and operational needs. · Support other departments and colleagues when required to ensure smooth hotel operations. · Perform any other reasonable duties and responsibilities assigned by the Guest Experience Manager or Management. · Comply with all hotel policies, procedures, health and safety regulations, and brand standards. · Always maintain guest confidentiality and protect guest privacy. GENERAL DUTIES: Health and Safety · Ensure that all potential and real Hazards are reported immediately and rectified · Be fully conversant with all departmental Fire, Emergency and Bomb procedures · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. · Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others · Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
Job Description Job Purpose This position is responsible for managing the overall People & Culture (Human Resources) function within the hotel. The role ensures the effective implementation of HR strategies, policies, and best practices in line with Accor standards and local labor law. The People & Culture Manager acts as a business partner to all departments, supporting talent acquisition, employee engagement, learning and development, performance management, and organizational culture initiatives to foster a positive and productive workplace. Qualifications Knowledge and Experience - Bachelor’s Degree in Human Resources Management, Business Administration, or Hotel Management. - Minimum 5 years of HR experience, with at least 2 years in a managerial capacity (preferably in hospitality). - Strong knowledge of Thai labor law, employment practices, and HR systems. - Excellent English communication skills (written and spoken). - Proficient in MS Office (Excel, Word, PowerPoint) and HR management software. Additional Information - Strong leadership and interpersonal skills. - Excellent communication, counseling, and negotiation abilities. - Results-oriented with a focus on service and people development. - Ability to multitask and manage pressure with professionalism. - High integrity, confidentiality, and ethical standards. - Well-presented and professionally groomed at all times.
Job Description The Assistant Human Resources Manager serves as the second-in-command of the Human Resources Department and supports the Director of Human Resources in delivering strategic and operational HR functions. This role is responsible for leading talent acquisition, payroll administration, compensation and benefits management, and overseeing all visa and work permit processes while ensuring compliance with local labor laws and company policies. Working closely with department leaders, the Assistant Human Resources Manager helps create an engaging workplace culture that supports the resort's commitment to exceptional guest experiences, employee well-being, family-focused hospitality, and luxury service excellence. Key Responsibilities 1. Talent Acquisition & Employer Branding - Lead the full recruitment cycle for all positions across the resort, from workforce planning through onboarding. - Partner with department heads to identify hiring needs and develop effective recruitment strategies. - Manage job postings, candidate sourcing, interviews, assessments, reference checks, and employment offers. - Maintain strong talent pipelines through partnerships with hospitality schools, universities, and industry networks. - Promote the resort's employer brand through social media, career fairs, and recruitment campaigns. - Monitor recruitment KPIs including time-to-fill, quality-of-hire, and hiring costs. - Ensure an exceptional candidate experience throughout the recruitment process. 2. Payroll Administration - Oversee the monthly payroll process and ensure accurate and timely salary payments. - Coordinate payroll inputs including attendance records, overtime, service charge distribution, incentives, allowances, deductions, and statutory contributions. - Validate payroll reports and ensure compliance with labor regulations and company policies. - Collaborate with Finance to resolve payroll discrepancies and maintain payroll confidentiality. - Prepare payroll-related reports and analytics for management review. 3. Compensation & Benefits - Administer employee compensation and benefits programs in accordance with company policies and market practices. - Ensure accurate administration of health insurance, social security, provident fund, employee welfare programs, and other benefits. - Monitor benefit utilization and recommend improvements to enhance employee satisfaction and retention. - Support annual salary review, promotion, and bonus administration processes. - Maintain compensation and benefits records and ensure legal compliance. 4. Visa & Work Permit Management - Oversee all visa, work permit, and immigration-related processes for expatriate employees. - Coordinate with government agencies and external service providers to ensure timely renewals and applications. - Monitor visa and work permit expiry dates and maintain up-to-date compliance records. - Provide guidance to expatriates and department heads regarding immigration requirements. - Ensure full compliance with local labor and immigration regulations. 5. Employee Relations & HR Operations - Support the Director of Human Resources in maintaining positive employee relations and a respectful workplace culture. - Assist in managing employee disciplinary matters, grievances, investigations, and conflict resolution. - Ensure HR policies and procedures are consistently applied across the resort. - Support employee engagement, wellness initiatives, recognition programs, and resort activities. - Participate in HR projects aligned with company culture, values, ESG initiatives, and employee experience. 6. Compliance & Administration - Ensure compliance with labor law, company policies, health and safety standards, and HR audit requirements. - Maintain accurate employee files, HR records, and confidential documentation. - Support internal and external audits related to payroll, employee records, compensation, and immigration compliance. - Generate HR metrics and monthly reports for management review. - Act on behalf of the Director of Human Resources during their absence when assigned. Qualifications Education - Bachelor's Degree in Human Resources Management, Business Administration, Hospitality Management, or a related field. - Master's Degree is an advantage. Experience - Minimum 5 years of Human Resources experience, preferably within luxury hospitality, lifestyle resorts, or international hotel brands. - Minimum 2 years in a supervisory or management capacity. - Strong background in recruitment, payroll administration, compensation & benefits, and HR operations. Technical Knowledge - Solid understanding of labor law and payroll practices. - Hands-on experience managing visa and work permit processes for expatriate employees. - Proficiency in HRIS, payroll systems, and Microsoft Office applications. - Experience with hospitality HR systems is preferred. Competencies - Strong interpersonal and relationship-building skills. - Excellent communication and presentation skills. - High level of integrity and confidentiality. - Strong attention to detail and organizational skills. - Analytical and problem-solving capabilities. - Ability to work effectively in a fast-paced hospitality environment. - Service-oriented mindset with a passion for employee experience - Good command of English
Job Description •Oversee all hotel security operations to ensure the safety of guests, Heartists, and hotel assets. •Supervise and lead the security team, including outsourced security personnel. •Conduct regular security inspections, risk assessments, and incident investigations. •Organize and conduct security awareness, fire safety, and emergency response training. •Prepare security reports and recommend improvements to prevent potential risks. Qualifications •Minimum 3–5 years of experience in security operations, preferably in the hotel or hospitality industry. •Strong leadership, communication, and problem-solving skills. •Good knowledge of security systems, fire safety, emergency procedures, and risk management. •Good command of English and Thai.
Job Description - Respond promptly to incoming RFPs (Requests for Proposals), phone inquiries, and emails regarding group room blocks, meeting spaces, and catering services. - Draft and process sales contracts, banquet event orders (BEOs), group resumes, proposals, and invoices with high accuracy. - Assist sales managers during site inspections, show prospective clients the hotel's facilities/rooms, and maintain strong professional relationships with corporate clients and event planners. - Coordinate closely with the related departments to ensure all group and event requirements are executed flawlessly. - Prepare weekly and monthly sales production reports, manage the sales team's calendar, and track deposits and final payments. Qualifications - Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with professional experience in hotel operations or sales management. - Proficiency in standard hospitality industry software, including Property Management Systems (PMS) and Event Management systems. - Excellent verbal and written communication skills, with the ability to manage client relationships and coordinate effectively across internal departments. - Strong attention to detail, the ability to multitask efficiently, and a customer-centric mindset. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!
Job Description - Proactive Business Development: Identify, qualify, and solicit new corporate accounts, field sales visits, networking events, and targeted outreach. - Account Management: Maintain and grow existing corporate client portfolios, business transient accounts, and preferred-partner agreements. - Full Sales Cycle Execution: Conduct hotel site inspections, entertain prospective corporate clients, prepare commercial proposals, and negotiate contract rates. - Cross-Department Collaboration: Work closely with Revenue Management, Reservations, and Operations teams to align pricing strategies, room availability, and group/event execution. - Market & Competitor Analysis: Track market trends, corporate travel budgets, and competitor positioning to capture new business opportunities. Qualifications - Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field. - Experience, typically requires 1 to 3+ years of experience in hotel sales, business development, or corporate account. - Strong communication, presentation, and interpersonal skills. - Goal-driven, self-motivated, and resilient personality. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!
Job Description - Drive revenue growth by actively prospecting, negotiating contracts, and securing high-value business from corporate accounts and MICE planners. - Cultivate lasting relationships with key clients and industry partners through regular networking, site inspections, and targeted engagement activities. - Collaborate with internal teams to ensure seamless event execution, optimize pricing strategies, and report performance trends to management. Qualifications - A Bachelor’s degree in Hospitality Management, Business, Sales & Marketing, or a related field. - A minimum of 2-3 years of proven experience in hotel sales specifically targeting the Corporate and MICE segments is required. - Strong negotiation, presentation, and communication skills, along with proficiency in hotel systems. - Ability to work under pressure, manage tight deadlines, and resolve client issues effectively. - High fluency in written and spoken English is essential. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!
Job Description Key Responsibilities - Operational Oversight - Manage daily engineering and maintenance activities across the resort. - Supervise engineering staff, assign tasks, and monitor performance. - Ensure compliance with safety, health, and environmental regulations. - Project & Facility Management - Oversee preventive maintenance programs for HVAC, electrical, plumbing, and mechanical systems. - Coordinate renovation, repair, and capital improvement projects. - Liaise with contractors and vendors to ensure timely and cost-effective delivery of services. - Budget & Resource Control - Assist the Director of Engineering in preparing and managing departmental budgets. - Monitor energy consumption and implement sustainability initiatives. - Control inventory of tools, equipment, and spare parts. - Team Leadership & Development - Train, mentor, and motivate engineering staff to maintain high performance standards. - Foster a culture of accountability, teamwork, and continuous improvement. - Support career development and succession planning within the department. - Guest & Operational Support - Collaborate with other departments to address engineering-related needs. - Respond promptly to guest concerns regarding facilities and maintenance. - Ensure minimal disruption to guest experiences during engineering works. Qualifications - Bachelor’s degree in Engineering or related field preferred. - Proven experience in engineering management within a hotel or resort environment. - Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical). - Excellent leadership, organizational, and communication skills. - Ability to manage budgets, projects, and vendor relationships effectively. - Commitment to safety, sustainability, and operational excellence.
Job Description - Oversee all kitchen operations, menu planning and ingredient selection specifically for the rooftop. - Drive the creation of authentic, as well as innovative Mediterranean and international dishes that reflect culinary mastery. - Manage day-to-day production, ensuring consistency in food quality, taste and premium presentation. - Responsible for driving profitability through food and labor cost controls while engaging with guests to refine the dining experience. Qualifications - Typically requires 5+ years of culinary experience, with at least 2–3 years in a senior leadership, ideally in Chef de cuisine role. - Expertise in Mediterranean and International cuisines, preferably with background in fine dining or high-volume operation. - Strong business acumen and leadership skills. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!
Job Description ABOUT THE ROLE •Create programs to drive revenues in the outlets, including unique events throughout the year, seasonal programming for holidays, etc. to drive F&B revenue. •Develop a strong team through consistently effective leadership, operations, and succession planning •Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings / committees as required. Qualifications •At least 3 year experience in Food&Beverage Function and in the Manager level •Good negotiation and communication skills •Good command in English •Strong team spirit and leadership skill •Able to work under pressure and limited time •Computer skill (word processing, spreadsheet, and presentation software)
Job Description ABOUT THE ROLE •Managing and supervising daily accounting operations. •Establish or recommend to management major economic objectives, strategies aimed at cost minimization and maximization of revenue opportunities and evaluate the implact of business decisions where necessary. •Prepare reports as required by the company and where necessary provide detailed analysis, outlining trends, weeknesses and recommendations for corrective action. •Direct and coordinate hotel finance planning for budget management and hotel forecast. •Participate as a member of management and advise on the financial, administrative and legal implications of all maters being reviewed. •Ensure accurate and timely filing and payment of all taxes, licenses and statutory requirements •Ensure the subordinates are performing their tasks properly and efficiently. Qualifications YOUR SKILLS & EXPERIENCES •Bachelor’s degree in higher in Accounting, Finance or related field. •Minimum 5 years of progressive experience in hotel or hospitality finance with at least 2 years in a senior leadership role. •Fluent in Thai & English both written and spoken, familiarity with hotel system and excellent interpersonal skills •Proven ability to work independently while also thriving in collaborative team environments.
Job Description Job Purpose The Senior Sales Manager is responsible for driving business performance by developing, managing, and expanding accounts across key segments (Corporate, MICE, and Groups). The role ensures proactive sales activity, market penetration, and client relationship management to maximize hotel revenue, strengthen market share, and support the overall commercial strategy. Sales Management - Achieve assigned sales targets through daily proactive sales calls, client visits, and effective account management. - Generate qualified business leads weekly and convert opportunities into confirmed bookings. - Prepare a monthly account penetration plan, with action steps for each key market segment. - Conduct a minimum of 2 site inspections or client entertainment activities per week to strengthen relationships. - Focus on 4–5 Sales Calls and 5 Tele-Sales per day with corporate accounts and regularly visit all accounts in assigned target areas and maintain relationships - Review account production monthly, including room nights, revenue, and average rates, ensuring alignment with targets. - Monitor competitors’ performance, rate strategy, and activities to maintain a competitive edge. - Fully manage assigned accounts, including contracting, account profiles, renewals, and ongoing relationship management. - Provide VIP arrival updates, ensure meet-and-greet as required, and coordinate with operations teams for flawless service. - Proactively up-sell, cross-sell, and promote hotel facilities and services to maximize total revenue. - Negotiate effectively with clients to achieve optimal profitability for the hotel. - Represent the hotel at client events, trade shows, and local business/community activities to maintain visibility. - Update the Director of Business Development on business leads, client feedback, and market trends. Team Management - Support the recruitment, onboarding, and development of Sales Executives/Coordinators as needed. - Provide coaching and mentorship to team members, identifying and developing talent with growth potential. - Conduct regular performance reviews, providing feedback and setting development goals. - Monitor the professional grooming, conduct, and presentation of team members. - Lead ongoing training programs, ensuring the sales team is equipped with skills to adapt to evolving market needs. Other Responsibilities - Attend all briefings, meetings, and trainings as assigned by management. - Maintain high standards of grooming, appearance, and professionalism at all times. - Be fully conversant with hotel fire, life safety, and emergency procedures. - Perform other reasonable duties as assigned by management. Main Complexity/Critical issues in the Job - Defining precise client requirements and ensuring services align with expectations. - Providing effective after-sales service and resolving client concerns promptly. - Balancing proactive business acquisition with account retention in a competitive market. Qualifications - Diploma or Bachelor’s Degree in Tourism / Hospitality Management or related field. - Minimum of 2–3 years of experience in hotel sales, with proven track records in account management. - Strong knowledge of corporate, MICE, and leisure markets. - Excellent English communication skills (reading, writing, and speaking). - Proficiency in MS Excel, Word, PowerPoint, and CRM systems. Additional Information - Strong leadership, interpersonal, and training skills. - Excellent communication and negotiation abilities. - Service- and results-oriented with attention to detail. - Ability to thrive in high-pressure environments. - Motivated self-starter and effective team builder. - Professional grooming and confident presentation at all times.
Job Description Job Purpose The Senior Sales Manager is responsible for driving business performance by developing, managing, and expanding accounts across key segments (Corporate, MICE, and Groups). The role ensures proactive sales activity, market penetration, and client relationship management to maximize hotel revenue, strengthen market share, and support the overall commercial strategy. Primary Responsibilities Sales Management - Achieve assigned sales targets through daily proactive sales calls, client visits, and effective account management. - Generate qualified business leads weekly and convert opportunities into confirmed bookings. - Prepare a monthly account penetration plan, with action steps for each key market segment. - Conduct a minimum of 2 site inspections or client entertainment activities per week to strengthen relationships. - Focus on 4–5 Sales Calls and 5 Tele-Sales per day with corporate accounts and regularly visit all accounts in assigned target areas and maintain relationships - Review account production monthly, including room nights, revenue, and average rates, ensuring alignment with targets. - Monitor competitors’ performance, rate strategy, and activities to maintain a competitive edge. - Fully manage assigned accounts, including contracting, account profiles, renewals, and ongoing relationship management. - Provide VIP arrival updates, ensure meet-and-greet as required, and coordinate with operations teams for flawless service. - Proactively up-sell, cross-sell, and promote hotel facilities and services to maximize total revenue. - Negotiate effectively with clients to achieve optimal profitability for the hotel. - Represent the hotel at client events, trade shows, and local business/community activities to maintain visibility. - Update the Director of Business Development on business leads, client feedback, and market trends. Team Management - Support the recruitment, onboarding, and development of Sales Executives/Coordinators as needed. - Provide coaching and mentorship to team members, identifying and developing talent with growth potential. - Conduct regular performance reviews, providing feedback and setting development goals. - Monitor the professional grooming, conduct, and presentation of team members. - Lead ongoing training programs, ensuring the sales team is equipped with skills to adapt to evolving market needs. Other Responsibilities - Attend all briefings, meetings, and trainings as assigned by management. - Maintain high standards of grooming, appearance, and professionalism at all times. - Be fully conversant with hotel fire, life safety, and emergency procedures. - Perform other reasonable duties as assigned by management Main Complexity/Critical issues in the Job - Defining precise client requirements and ensuring services align with expectations. - Providing effective after-sales service and resolving client concerns promptly. - Balancing proactive business acquisition with account retention in a competitive market. Qualifications - Diploma or Bachelor’s Degree in Tourism / Hospitality Management or related field. - Minimum of 2–3 years of experience in hotel sales, with proven track records in account management. - Strong knowledge of corporate, MICE, and leisure markets. - Excellent English communication skills (reading, writing, and speaking). - Proficiency in MS Excel, Word, PowerPoint, and CRM systems. Additional Information - Strong leadership, interpersonal, and training skills. - Excellent communication and negotiation abilities. - Service- and results-oriented with attention to detail. - Ability to thrive in high-pressure environments. - Motivated self-starter and effective team builder. - Professional grooming and confident presentation at all times.
Job Description Job Summary We are seeking an innovative and passionate Executive Chef to lead the culinary vision and food operations at Mercure Garut City Center Reporting directly to the General Manager, the Executive Chef will oversee all culinary operations, ensuring exceptional food quality, creativity, profitability, and consistency across all dining experiences. This role is responsible for developing inspiring menus, cultivating culinary talent, and delivering authentic, memorable dining experiences that embody the spirit of Our Guests. The role requires a hands-on culinary leader who is passionate about building high-performing teams, maintaining exceptional standards, and delivering destination-led guest experiences. Key Responsibilities - Lead all culinary operations across restaurants, private dining, in-room dining, events, and special experiences. - Develop and execute innovative menus that celebrate local ingredients, sustainability, wellness, and destination-inspired cuisine. - Ensure the highest standards of food quality, presentation, hygiene, and consistency across all outlets. - Drive culinary innovation while maintaining strong commercial performance, cost control, and profitability. - Manage food costs, inventory controls, purchasing, and supplier relationships. - Develop seasonal menus, promotions, and guest experiences that enhance the resort’s positioning and revenue opportunities. - Recruit, train, mentor, and develop culinary talent, fostering a culture of creativity, accountability, and continuous improvement. - Lead, inspire, and develop the culinary team, creating a strong culture of excellence and ownership. - Deliver ongoing coaching and training to ensure continuous development of culinary talent. - Drive colleague engagement and foster a positive, collaborative, and high-performance kitchen culture. - Collaborate closely with Food & Beverage, Wellness, Experiences, and Commercial teams to deliver integrated guest experiences. - Ensure full compliance with food safety regulations, HACCP standards, and company policies. - Monitor guest feedback and implement improvements to continuously elevate the culinary offering. - Support sustainability initiatives through responsible sourcing, waste reduction, and environmentally conscious kitchen practices. - Maintain exceptional culinary, hygiene, and presentation standards across all food and beverage operations within a remote luxury resort environment. - Actively contribute to the overall success and reputation of the resort through leadership, innovation, and operational excellence. Who You Are A visionary culinary leader with strong operational expertise, creativity, and a passion for storytelling through food. You are a hands-on leader who inspires teams, drives excellence, and consistently delivers elevated guest experiences. You are passionate about developing people, maintaining world-class standards, and creating memorable dining moments that reflect the spirit of Our Guests. Qualifications - Diploma or Degree in Culinary Arts, Hospitality Management, or a related field. - Minimum 4–5 years' progressive culinary leadership experience within luxury hotels, resorts, lifestyle brands, or high-end standalone restaurants. - Proven experience as an Executive Chef or senior culinary leader overseeing multiple dining concepts. - Strong resort experience is essential, with previous exposure to remote destinations, island resorts, desert resorts, eco-lodges, or luxury retreat environments highly preferred. - Demonstrated ability to lead, inspire, and develop high-performing culinary teams. - Proven success in delivering training, coaching, and professional development programmes. - Strong financial acumen with experience managing food costs, labour costs, budgets, and operational performance. - Thorough knowledge of HACCP, food safety regulations, hygiene standards, and kitchen compliance requirements. - Experience creating destination-led culinary concepts and memorable dining experiences. - Ability to maintain consistently high culinary and service standards while operating within a remote luxury resort environment. - Fluent in English; additional languages are an advantage.
Job Description - Supervise banquet operations before, during, and after events - Lead, brief, coach, and motivate the banquet team - Ensure seamless execution of meetings, weddings, conferences, and social events - Coordinate event setups, room layouts, table arrangements, equipment, and service requirements - Ensure all events are delivered in line with Novotel service standards - Coordinate closely with Culinary, Events, Stewarding, and other hotel departments - Monitor food and beverage service, presentation, timing, and quality - Welcome guests and respond promptly to requests, concerns, and special requirements - Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements - Monitor team grooming, service etiquette, cleanliness, and professional standards - Coach and develop team members through on-the-job training and constructive feedback - Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements - Ensure compliance with food safety, hygiene, health, and safety standards Qualifications - Secondary/High school education - Certificate in Food & Beverage will be an advantage - Minimum 2 years of relevant experience in a similar capacity - Excellent reading, writing and oral proficiency in English language - Working knowledge of MS Excel, Word, & PowerPoint
Job Description We are looking for Information and Technology Manager who bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights. - Responsible for overseeing the security, integrity, and maintenance of IT systems, ensuring that systems are well maintained and IT procedures robust as per Accor standard and requirement. - Extensive interactions with business counterparts driving business readiness and contingency activities, system installations and liaison with business users for acceptance of deliverables, initiatives, and compliance KPI’s. - Develops and implements IT strategies where objectives are communicated at all levels, the performance of system software and hardware is audited and reported upon to enables strategic business decisions to be made. - Understands the overall objectives and architectural aspects of all IT systems to ensuring that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained. - Participates in the negotiations for installations, service and maintenance agreements of all IT system, project managing the process and ensuring that licensing and upgrades are kept in date. - Builds and maintains effective working relationships with all key stakeholders. - Reviews and scrutinizes system performance, in accordance with company policy, providing recommendations that will drive efficiency and provide added value to the business. - Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Qualifications - Proven experience in IT with strong problem-solving capabilities. - Excellent leadership skills with a hands-on approach and lead-by-example work style. - Commitment to exceptional guest service with a passion for the hospitality industry. - Ability to find creative solutions, offering advice and recommendations. - Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Job Description We are seeking an accomplished and commercially driven Director of Food & Beverage to lead and elevate the dining experiences across our lifestyle, wellness, and family-focused resort. Reporting directly to the General Manager and serving as a key member of the Executive Committee, responsible for the strategic direction, operational excellence, financial performance, and guest satisfaction of all Food & Beverage operations, including restaurants, bars, banquets, events, and in-room dining. This role is ideal for a visionary hospitality leader who combines strong business acumen with a passion for creating exceptional guest experiences and developing high-performing teams. Key Responsibilities - Lead all Food & Beverage operations across the resort. - Drive revenue growth, profitability, and achievement of departmental goals. - Develop innovative dining concepts and experiences aligned with the resort's lifestyle, wellness, and family positioning. - Ensure exceptional service standards, guest satisfaction, and brand consistency. - Partner with the Executive Chef to deliver compelling culinary and beverage offerings. - Oversee food, beverage, labor, and operating costs while maximizing efficiency and performance. - Lead, coach, and inspire a diverse team through the Executive Chef, Restaurant Managers, and Banquet Manager. - Collaborate with Sales, Marketing, and Operations to grow banquet, event, and destination dining revenues. - Champion health, safety, sustainability, and quality standards across all outlets. Qualifications - Minimum 10 years of progressive Food & Beverage leadership experience within luxury hotels or resorts. - Proven success managing multiple restaurants, bars, and banquet operations. - Strong commercial mindset with demonstrated experience driving revenue and profitability. - Inspirational leadership style with a passion for team development and guest engagement. - Experience within lifestyle, wellness, luxury, or family resort environments is highly preferred. - Excellent communication and stakeholder management skills.
Job Description •Serving as the dedicated point of contact for Pool Villa guests, delivering warm, personalised service from arrival through departure. •Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests to ensure a seamless private-villa stay. •Anticipating guest needs and preferences, curating bespoke touches and experiences throughout the guest journey. •Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly and maintain villa standards at all times. Qualifications •A minimum of 1-3 years’ experience in villa hosting, butler service, or guest relations within a luxury resort is preferred. •Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system). •Excellent command of both English and Thai (listening, speaking, reading, and writing) for effective communication. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.
Job Description - Overview of the overall activities of the Housekeeping Department. - Able to maintain the room cleanliness and standard of service to enhance guest experience. - Oversees and directs all respects of overall housekeeping operations, which shall include guestrooms, public areas, linen room, laundry, flower room and specified back-of the house areas. Qualifications - Minimum 3 years of experience at Executive Housekeeper position in 5 stars properties. - Able to manage day-to-day operation and long term planning. - Strong leadership skills.
Job Description - Make every welcome wonderful. Create warm first impressions and personalised experiences that make every guest feel at home. - Turn moments into memories. Get to know our guests, anticipate their needs, and add thoughtful touches that make their stay special. - Turn challenges into smiles. Listen, care, and find creative solutions to guest concerns, turning problems into positive experiences. - Make our VIPs feel extra special. Coordinate personalised welcomes, thoughtful amenities, special occasions, and those little surprises guests remember. - Be the voice of our guests. Monitor guest feedback, respond to reviews, and work with our teams to make every experience better. - Inspire a culture of care. Work hand in hand with every department to deliver warm, seamless, and memorable guest experiences. - Keep raising the bar. Champion our brand standards while bringing your own personality, creativity, and passion to everything you do. Qualifications - A passion for hospitality and a genuine love of making people happy. - A degree in Hospitality, Hotel Management, Tourism, or a related field is preferred. - 3–5 years of experience in hotel operations or guest relations, ideally with supervisory or managerial experience. - A natural talent for listening, problem-solving, and turning tricky situations around. - Excellent spoken and written English, with additional languages a definite plus. - A positive, hands-on attitude and the confidence to make thoughtful decisions that put guests first.
Job Description Job Purpose To supervise and coordinate the daily operations of the Uniform and Linen Room, ensuring that all hotel uniforms, linen, and related items are properly received, issued, collected, sorted, stored, inspected, and maintained in accordance with hotel standards. To ensure adequate availability of clean uniforms and linen for all departments, maintain accurate inventory records, control losses and operational costs, and uphold hygiene, safety, and service quality standards. Primary Responsibilities 1. Daily Operations and Team Supervision 2. Uniform Management and Issuing 3. Linen Control and Inventory Management 4. Quality Control and Hygiene Standards 5. Cost Control and Loss Prevention 6. Communication and Interdepartmental Coordination 7. Compliance, Reporting, and Continuous Improvement Qualifications - Minimum: Lower Secondary School Certificate (Grade 9 / Matthayom 3) or equivalent. - Minimum 2 years of relevant experience in Uniform and Linen operations, preferably in a hotel or resort. - Previous experience as a Uniform & Linen Attendant or in a similar operational position is required. - Previous supervisory experience is an advantage. Additional Information Knowledge and Skills - Knowledge of uniform and linen handling, issuing, collection, storage, and inventory control. - Understanding of laundry quality standards, fabric care, stain identification, and basic garment inspection. - Basic computer skills, including Microsoft Excel and inventory recordkeeping. - Good organizational, communication, coordination, and problem-solving skills. - Ability to supervise, train, and motivate team members. - Strong attention to detail, honesty, accountability, and cost-consciousness. - Ability to work under pressure and respond to changing operational requirements. Personal Attributes - Service-minded, responsible, and well-organized. - Reliable, disciplined, and able to maintain confidentiality where required. - Proactive in identifying problems and recommending practical solutions. - Able to work collaboratively with colleagues across all hotel departments.
Job Description Job Purpose The Reservation Manager leads the reservations team to maximize room revenue and ensure a seamless booking experience for guests. This role supports the Revenue Manager in implementing revenue strategies, manages reservation processes, and ensures accurate, timely communication with clients and internal departments. Primary Responsibilities Reservations & Revenue Support - Supervise and manage the day-to-day reservations operations. - Respond promptly to guest and partner enquiries via telephone, email, and other channels. - Ensure accurate room availability, rate quoting, and booking confirmations in the reservations system. - Monitor booking pace, cancellations, and amendments, reporting trends to the Revenue Manager. - Apply revenue management strategies, including up-selling, cross-selling, and overbooking controls, to maximize revenue. - Maintain updated knowledge of all hotel products, promotions, packages, and policies. - Manage group bookings, special billing arrangements, and convention reservations. - Coordinate with Sales, Front Office, and F&B to ensure seamless delivery of guest requirements. Administration & Coordination - Oversee filing and organization of departmental documents. - Prepare monthly reports on reservations performance and team productivity. - Maintain accurate records for payroll, attendance, and scheduling of reservation staff. - Liaise with IT/Maintenance on system issues, ensuring smooth operations. - Ensure confidentiality in handling guest data and financial information. Team Management - Recruit, train, and coach reservations team members. - Conduct regular performance reviews and provide feedback. - Ensure grooming, professionalism, and service standards are consistently maintained. - Foster a team culture of accuracy, efficiency, and guest focus. Other Responsibilities - Be fully conversant with hotel fire, life safety, and emergency procedures. - Attend meetings, briefings, and trainings as assigned. - Maintain a high standard of grooming and personal presentation at all times. - Perform other reasonable duties as assigned by management. Main Complexity/Critical issues in the Job - Balancing guest satisfaction with revenue optimization strategies. - Maintaining system accuracy for availability, rates, and bookings across multiple distribution channels. - Coordinating complex group, corporate, and OTA bookings while avoiding displacement. Qualifications - Diploma or Bachelor’s Degree in Hospitality or related field. - Minimum 2–3 years of experience in Reservations, with at least 1 year in a supervisory/managerial role. - Strong knowledge of hotel Opera systems and OTA extranets. - Excellent English (reading, writing, speaking); additional languages an advantage. - Proficient in MS Excel, Word, PowerPoint Additional Information - Strong leadership and team management skills. - Excellent communication and customer service focus. - Detail-oriented with high accuracy in data handling. - Revenue and commercially minded. - Ability to work under pressure and meet deadlines. - Professional grooming and confident presentation.
Job Description Job Purpose: To assist in overseeing daily restaurant and banquet operations, ensuring high service standards, smooth operations, guest satisfaction, and effective team coordination in accordance with hotel standards and procedures. Key Responsibilities - Restaurant & Banquet Operations - Assist in planning and supervising restaurant and banquet setup and service operations according to event requirements and hotel standards. - Ensure all equipment, supplies, menus, and operational requirements are prepared and available before service. - Coordinate closely with the Kitchen and related departments to ensure smooth and efficient service delivery. - Monitor service quality and maintain consistent F&B standards throughout operations. - Guest Service & Satisfaction - Respond to guest requests, feedback, and complaints promptly, professionally, and courteously. - Escalate significant guest concerns or incidents to the Restaurant/Banquet Manager and follow up appropriately. - Maintain good knowledge of all F&B outlets, services, facilities, and hotel offerings to support guest needs. - Team Supervision & Development - Assist in supervising and assigning tasks to team members and casual staff to ensure work is completed on time and according to standards. - Support manpower planning and work allocation for restaurant and banquet operations. - Assist with staff coaching, development, counselling, and conflict resolution. - Maintain positive and effective working relationships within the team. - Operational & Cost Control - Monitor operating equipment and supplies to maintain appropriate par levels. - Prepare or coordinate requisitions for replacement or additional operational items when required. - Monitor staff overtime and applicable allowances and ensure accurate weekly records. - Safety, Hygiene & Compliance - Ensure service, storage, and working areas are clean, safe, organized, and properly secured. - Follow and reinforce hotel fire, life-safety, emergency, hygiene, and operational procedures. - Attend assigned meetings, training programs, and briefings. - Cross-Department Support - Provide operational support to other Food & Beverage outlets during peak periods when required. - Perform other duties and responsibilities as assigned by the Management. Qualifications Knowledge and Experience - Secondary/High school education - Certificate in Food & Beverage will be an advantage - Minimum 2 years of relevant experience in a similar capacity - Excellent reading, writing and oral proficiency in English language - Working knowledge of MS Excel, Word, & PowerPoint Additional Information Competencies - Good communication and customer contact skills - Service oriented with an eye for details - Ability to work well in stressful & high-pressure situations - A team player & builder - A motivator & self-starter - Must be well-presented and professionally groomed at all times
Job Description Job Purpose : The Marketing & Communications Manager leads the hotel’s marketing, digital and communications activities, with a strong focus on lifestyle positioning, destination storytelling, brand expression and commercial performance. The role is responsible for translating the hotel’s brand identity into engaging and distinctive content across all guest touchpoints. The Manager is expected to bring fresh, creative and out-of-the-box ideas, while understanding and appropriately applying Accor and the relevant brand guidelines. The role goes beyond traditional hotel marketing: it is about creating desire for the hotel and destination, building a recognizable personality and connecting guests with the lifestyle and experiences the property offers. Reporting Lines & Key Interactions : Reports to: General Manager Key Internal: Sales, Revenue Management, Reservations, F&B, Operations, Finance, People & Culture and Creative/Design teams. Key External: Media, journalists, influencers, content creators, local businesses, community partners, tourism partners, agencies and freelancers. Primary Responsibilities 1. Brand, Creative & Lifestyle Marketing - Own the hotel’s marketing expression and ensure a clear, distinctive and consistent personality. - Ensure marketing and communications are aligned with Accor and applicable brand guidelines, while encouraging creative interpretation and fresh thinking. - Develop compelling visual and written content that communicates the hotel's lifestyle, mood, experiences and sense of place. - Manage creative briefs and quality of photography, videography, design and content. - Avoid generic or overly corporate communication and continuously seek more engaging and authentic ways to tell the hotel’s story. - Maintain a high-quality library of approved creative assets. 2. Destination & Local Storytelling - Bring the local destination, culture, food, people, history and lifestyle into the hotel's content and communications. - Identify local creators, businesses, experiences and stories that can strengthen the hotel's positioning. - Build relevant relationships within the local community and with media and content creators. - Own the marketing calendar, including relevant local, national and international cultural moments. 3. Digital & Commercial Performance - Develop and execute the annual Marketing & Communications plan and manage the related budget. - Drive performance across website, social media, CRM, loyalty and other direct channels. - Work closely with Sales, Revenue and Reservations to support demand, direct bookings, occupancy and revenue. - Develop targeted campaigns around need periods, F&B, experiences, events and commercial opportunities. - Monitor results and continuously adapt activity based on performance and market trends. 4. PR & Communications - Manage PR, media relations, influencer collaborations and relevant partnerships. - Identify genuine stories and experiences within the hotel that can generate meaningful exposure. - Ensure all external communication is engaging, accurate and aligned with the hotel's positioning. - Work closely with F&B and Operations to create content around the hotel's experiences and offerings. 5. Team & Creative Partners - Lead, coach and develop the marketing team with a focus on creativity, accountability and quality. - Build and manage a strong network of photographers, videographers, designers, agencies and other creative partners. - Ensure external partners understand the brand and deliver work to the required standard Key Expectations The Manager is expected to balance brand consistency with creative freedom. Brand guidelines should provide the foundation, not limit creativity. Success means creating marketing that is: - Distinctive – recognizably ours - Relevant – connected to our guests and destination - Creative – fresh, unexpected and engaging - Authentic – reflecting the real hotel and local community - Commercial – contributing to demand, revenue and direct business Main Challenges - Balancing creative ideas with brand alignment. - Building a distinctive lifestyle identity while maintaining brand consistency. - Turning local culture and destination experiences into authentic storytelling. - Balancing short-term commercial requirements with long-term brand development. - Maintaining consistent quality across multiple channels and creative partners. Qualifications Knowledge & Experience - Bachelor’s Degree in Marketing, Communications, Creative Industries or related field. - Minimum 5 years’ relevant marketing and communications experience, preferably in hospitality, lifestyle, resort or design-led environments. - Strong digital, social media, content, PR and CRM experience. - Strong knowledge of Instagram, TikTok and visual-first platforms. - Experience working with photographers, videographers, designers and creative agencies. - Good understanding of hotel commercial performance. - Strong appreciation of Thai culture, local communities and destination storytelling. - Excellent written and spoken English and Thai. Core Competencies - Creative & strong visual eye - Lifestyle and destination mindset - Strong brand understanding - Commercially driven - Culturally curious - Proactive and accountable - Excellent attention to detail - Agile and adaptable - Strong communicator and team player Role Definition The Marketing & Communications Manager is the storyteller, creative guardian and commercial marketer of the hotel — making the property visible, desirable, relevant and memorable while connecting the brand with its destination, community and guests.
Job Description JOB PURPOSE To supervise and coordinate the daily operations of the hotel’s recreation and sports facilities, ensuring a safe, clean, engaging, and high-quality experience for all guests. The position is responsible for leading the recreation team, delivering professional guest service, organizing recreational and sports activities, maintaining facilities and equipment, handling guest concerns, and supporting guest engagement and satisfaction in line with hotel and brand standards. JOB DESCRIPTION - Recreation & Sports Operations - Guest Experience & Engagement - Team Supervision & Training - Facility & Equipment Management - Administration & Reporting Qualifications JOB QUALIFICATIONS - Bachelor’s degree or Diploma in Sports Management, Physical Education, Recreation Management, Hospitality Management, Tourism, or a related field. - Relevant professional certifications in fitness, sports, swimming, lifeguarding, or first aid will be an advantage. - Minimum 2–3 years of relevant experience in Recreation, Sports, Fitness, Leisure, or hotel operations. - Previous supervisory experience in a hotel, resort, sports club, fitness center, or leisure facility is preferred. - Experience in managing swimming pool, beach, gym, kids club, or recreational activities is an advantage. Additional Information Skills & Competencies - Strong guest service and interpersonal skills. - Good leadership, coaching, and team management skills. - Good communication skills in English; additional languages are an advantage. - Good knowledge of recreation and sports activities. - Strong safety awareness and ability to respond to emergencies. - Good problem-solving and decision-making skills. - Ability to organize and coordinate multiple activities simultaneously. - Energetic, proactive, friendly, and service-minded personality. - Basic computer skills, including Microsoft Office and relevant hotel systems. Physical & Professional Requirements - Physically fit and able to work in outdoor and recreational environments. - Comfortable working flexible hours, weekends, public holidays, and shifts when required. - Able to participate in or demonstrate recreational and sports activities when necessary. - Strong attention to cleanliness, grooming, safety, and professional appearance.
Job Description Job Purpose The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings. Key Responsibilities - Bar Operations & Service - Supervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service. - Ensure all products and services meet brand standards and quality expectations. - Monitor guest satisfaction and promptly address guest concerns or operational issues. - Revenue & Cost Control - Support the achievement of departmental profitability through revenue generation and effective cost control. - Monitor sales, operating costs, stock levels, par stock, and FIFO procedures. - Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement. - Bar Facilities & Hygiene - Ensure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition. - Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety. - Ensure promotional materials and outlet presentation are clean, complete, and ready before operation. - Team Supervision & Training - Supervise, coach, and support bartenders and bar team members to achieve high performance standards. - Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up. - Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards. - Product Development & Guest Experience - Support the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue. - Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality. - Monitor market and beverage trends and recommend opportunities for business growth. - Standards, Controls & Continuous Improvement - Implement operational guidelines, policies, procedures, and daily/weekly/monthly checklists. - Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements. - Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance. Other Responsibilities - Perform other related duties and special projects as assigned by the immediate supervisor. Qualifications Knowledge and Experience - Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic
Job Description - Take charge of banquet event operation - Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log - Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received - Ensure that team members with direct guest contact possess good product knowledge - Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations - Check and ensure that all operating supplies are well stocked and sufficient to run operation - Plan the manning allocation/work assignment per Banquet event - Implement appropriate and effective measures to keep costs and expenses within budget Qualifications - Minimum 2 years of relevant experience in a similar capacity - Good reading, writing and oral proficiency in English language
Job Description - Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to - Oversee daily security operations throughout the hotel, including guest rooms, public areas, back-of-house areas, offices, parking facilities, entrances, and exits - Supervise patrols, CCTV monitoring, key control, and security checkpoints Qualifications - 5 years experience as Security Manager / Chief Security in 5 stars hotel in Bangkok - Good knowledge Safety and Security System - Good English Communication and writing skills
Job Description - Overseeing and managing daily operations of hotel restaurants, room service, banquets to ensure high-quality service, guest satisfaction, and profitability. - Collaborate with chefs to design menus that balance quality, variety, and cost-efficiency. Monitor food and beverage costs, control waste, and manage inventory. - Prepare budgets, forecast sales, analyze financial reports, and implement strategies to maximize revenue and reduce costs. Qualifications - Strong interpersonal skills to interact with guests, staff, and suppliers. - 5-7 years in F&B operations in managerial roles. - Familiarity with restaurant operations, banquet management, and inventory control.
Job Description - Financial Performance & Profitability: Drive the hotel’s financial performance through budgeting, forecasting, cost control, and strategic business analysis to maximize profitability. - Financial Governance & Compliance: Ensure financial integrity, accurate reporting, effective internal controls, and compliance with company policies and statutory requirements. - Strategic Business Partnership: Partner with the General Manager and department leaders to turn financial insights into business decisions, optimize resources, and support sustainable hotel growth.l’s financial performance through budgeting, forecasting, cost control, and strategic business analysis to maximize profitability. Qualifications - Bachelor’s degree in Accounting / Finance. - Minimum 10 years of experience of progressive experience in hotel or hospitality finance, with at least 3 years in senior leadership role. - Detail-oriented, proactive and capable of driving process improvements and financial performance. - Fluent in English and Thai communication. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!
Job Description - Support the Executive Chef in the overall leadership, planning, and management of the resort's culinary operation. - Act as the Executive Chef’s deputy and assume full responsibility for the culinary operation during the Executive Chef’s absence, including operational decisions, staffing, guest concerns, quality standards, and business priorities. - Oversee and coordinate multiple kitchens and culinary outlets, ensuring consistent standards, quality, presentation, and service across the resort. - Maintain consistent 5-star culinary standards across restaurants, banquets, in-room dining, Villa Culinary Catering, private dining, and special events. - Manage and coordinate Villa Culinary Catering, including customized menus, special dietary requirements, special occasions, and high-end guest experiences. - Lead and develop a multicultural culinary team, fostering teamwork, accountability, performance, training, career development, and succession. - Oversee recruitment, performance reviews, talent identification, development plans, and succession planning across the culinary brigade. - Plan and optimize culinary manpower, rostering, productivity, overtime, and leave allocation according to business levels, operational requirements, and budget. - Monitor and control food cost, labor cost, purchasing, inventory, portion control, wastage, yield, and kitchen productivity. - Work closely with F&B leadership on menu development, forecasting, budgeting, promotions, special events, outlet performance, revenue initiatives, and profitability. - Ensure effective implementation of recipe specifications, portion standards, SOPs, HACCP procedures, food-safety controls, hygiene standards, and quality-assurance processes. - Maintain rigorous controls for food allergies, dietary requirements, religious dietary needs, and cross-contamination prevention across all culinary operations. - Monitor guest feedback and culinary satisfaction, personally supporting the resolution of significant food-quality, service, or dietary-related concerns and implementing appropriate corrective actions. - Ensure the culinary operation is fully prepared for internal and external audits, including accurate documentation, corrective-action tracking, and follow-up. - Drive food-waste reduction, responsible sourcing, yield optimization, and sustainable culinary practices while maintaining quality and profitability. - Monitor the condition and performance of kitchen equipment and culinary assets, coordinating preventive maintenance, repairs, replacement planning, and operational requirements with Engineering. - Work closely with Sales/MICE, Banqueting, Purchasing, Engineering, Stewarding, Guest Experience, and F&B leadership to ensure effective planning and execution of resort operations. - Support the Executive Chef and F&B leadership in delivering guest satisfaction, culinary innovation, revenue growth, profitability, and operational efficiency. - Ensure the culinary operation consistently delivers 5-star luxury hospitality standards while achieving service, quality, financial, safety, and sustainability objectives. Qualifications - 8–10 years of professional culinary experience, including a minimum of 3 years in a Sous Chef or Executive Sous Chef position within a 5-star international hotel or luxury resort. - Proven experience in a senior culinary leadership role within a large-scale, multi-outlet hotel or resort environment. - Demonstrated ability to deputize for the Executive Chef and assume leadership responsibility for the culinary operation in their absence. - Strong culinary expertise across International, Western, Mediterranean, and modern Asian/Thai cuisines. - Strong knowledge of HACCP, food safety, hygiene, allergen management, and international hotel culinary standards. - Proven ability to lead, train, mentor, and develop multicultural culinary teams. - Strong understanding of culinary financial management, including food cost, labor cost, purchasing, inventory, waste control, and menu engineering. - Experience in menu development, recipe standardization, portion control, SOP implementation, and quality assurance. - Strong understanding of allergen and dietary management, including food allergies, intolerances, vegetarian/vegan requirements, religious dietary requirements, and cross-contamination prevention. - Experience with audit compliance, kitchen equipment management, sustainability, food-waste reduction, and operational standards. - Strong commercial awareness and the ability to contribute to F&B revenue, profitability, guest satisfaction, and operational efficiency. - Strong communication and cross-functional collaboration skills. - Fluent spoken and written English and Thai language skills are required. - Previous experience in an international luxury hotel or resort environment. - Experience with Accor, Pullman, or a comparable international luxury hospitality brand is highly desirable. - Proven experience overseeing a diverse range of resort culinary operations, including: - Breakfast - All-day dining - À la carte - Banquets and events - Room service / in-room dining - Villa Culinary Catering - Specialty restaurants and culinary concepts - Experience in a high-volume resort environment with significant MICE, events, group business, and bespoke guest dining requirements is advantageous.
Job Description Position Summary Assistant People & Culture Manager is responsible for supporting the implementation of the hotel's people strategy by assisting in talent development, employee engagement, learning & development, recruitment, performance management, and daily Human Resources operations. This role works closely with department leaders to foster a positive workplace culture, enhance employee performance, ensure compliance with labor regulations, and support initiatives that contribute to employee growth and organizational success. Learning & Development - Support the planning, implementation, and evaluation of learning and development initiatives aligned with the hotel's objectives and culture. - Conduct training needs assessments in collaboration with department heads to identify development opportunities and address performance gaps. - Coordinate, facilitate, and monitor internal and external training programs. - Maintain and update the annual training calendar and training records. - Track, analyze, and report training effectiveness and participation. - Develop and maintain learning resources, training materials, and internal knowledge libraries. - Promote a culture of continuous learning and professional development throughout the hotel. - Build and maintain partnerships with educational institutions, industry associations, and external training providers. People & Culture Operations - Assist the Director of People & Culture in implementing HR strategies, policies, and programs. - Support recruitment activities including candidate sourcing, interviewing coordination, onboarding, and orientation. - Assist in employee relations matters and help maintain a positive workplace environment. - Support performance management, talent development, succession planning, and employee engagement initiatives. - Ensure consistent application of People & Culture policies and procedures across all departments. - Act as a point of contact for employees and assist in resolving workplace concerns professionally and confidentially. - Support initiatives that enhance employee satisfaction, recognition, and well-being. - Assist in organizing employee activities, engagement programs, and internal communication events. - Foster a culture of teamwork, inclusion, fairness, and service excellence. - Encourage employee participation in learning, development, and organizational programs. Qualifications - Bachelor’s Degree in Human Resources Management / Hotel Management. - Minimum 3 years of training/facilitation and HR experience. - Excellent reading, writing and oral proficiency in English language. - Proficient in MS Excel, Word, & PowerPoint. - Strong leadership, interpersonal and negotiation skills. - Excellent communication and customer contact skills. - Results and service oriented with an eye for details. - Ability to multi-task, work well in stressful & high-pressure situations. - A team player & builder. - A motivator & self-starter. - Well-presented and professionally groomed at all times.
Job Description - Primary Responsibilities - Sales Management - Achieve daily targeted number of sales calls with effectiveness. - Develop business leads for the Hotel on a weekly basis. - Prepare monthly list of accounts to penetrate for the following month. - Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts. - Prepare monthly action plan for main market segment. - Perform monthly review account profile on room nights production and average rate. - Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge. - Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts. - Update management on VIP arrivals, meet and greet accordingly. - Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue. - Conduct negotiations to achieve the best profit and rates for the Hotel. - Attend hotel clients and local community business events to network and maintain high visibility. - Update Director of Sales / Director of Sales & Marketing on market trends and business leads. - Manage key or high-profile accounts with direct responsibility for relationship development and revenue optimization. - Represent the hotel in high-level business negotiations or trade shows when delegated by DOS / DOSM. - Team Management - Interview, select and recruit direct reports. - Identify and develop team members with potential. - Conduct performance review with the team. - Constantly monitor team members’ appearance, attitude and degree of professionalism. - Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business. - Mentor and support junior team members to improve performance and achieve targets. - Assist the Director of Sales & Marketing in team coaching, onboarding, and skills development initiatives. - Other Responsibilities - Attend all briefings, meetings and trainings as assigned by management. - Maintain a high standard of personal appearance and hygiene at all times. - Be aware of the hotel fire & life safety/emergency procedures. - Perform other reasonable duties assigned by the assigned by the Management. - Main Complexity/Critical issues in the Job - Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests. - Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed. - Balancing the dual responsibility of account management and team guidance. - Leading by example in both sales performance and professional conduct. Qualifications - Minimum 5 years of experience in hotel sales, with at least 2 years in a supervisory or senior role. - Excellent reading, writing and oral proficiency in English language. - Proficient in MS Excel, Word, & PowerPoint. - Strong leadership,mentoring, interpersonal and training skills. - Good communication and customer contact skills. - Service oriented with an eye for details. - Ability to work well in stressful & high-pressure situations. - A team player & builder. - A motivator & self-starter. - Well-presented and professionally groomed at all times.
Job Description - Lead and manage all Engineering operations across the Hotel and BDMS Connect Center, ensuring safety, reliability, efficiency, and smooth daily operations. - Oversee building systems, MEP, HVAC, electrical, plumbing, fire & life safety, kitchen equipment, and hotel facilities. - Establish and maintain clear Engineering processes, preventive maintenance systems, checklists, schedules, and tracking tools. - Drive a preventive and predictive maintenance approach, with clear timelines and progress tracking for key areas including guest room RPM, air-conditioning, kitchen equipment, and critical building systems. - Develop and execute a proactive CapEx plan, including asset assessment, prioritization, budgeting, project implementation, and post-project follow-up, with strong cost and quality control. - Lead the guest room condition improvement and upgrade plan, ensuring priorities, timelines, and budgets are clearly defined and monitored. - Champion sustainability and energy-saving initiatives, including energy efficiency, water conservation, and utility monitoring. - Ensure effective Engineering inventory and spare parts control to support smooth operations, minimize downtime, and maintain appropriate stock levels. - Ensure compliance with engineering standards, statutory requirements, safety regulations, and audit requirements, with timely follow-up on corrective actions. - Monitor engineering performance through KPIs, maintenance completion, breakdown trends, asset condition, utility consumption, CapEx progress, and budget utilization. - Lead, coach, and develop the Engineering team, building a proactive, accountable, and solution-oriented culture. - Work closely with the General Manager and Executive Committee to identify engineering risks, investment priorities, operational improvements, and long-term asset requirements. Qualifications - Degree or diploma in Engineering or a related field. - Proven experience as a Director of Engineering / Chief Engineer, preferably in a luxury or premium hotel. - Strong technical knowledge of MEP, HVAC, building systems, and hotel equipment. - Strong experience in preventive maintenance, CapEx planning, project management, and budget. - Experience in sustainability, energy management, and engineering audits. - Strong planning, analytical, and problem-solving skills. - Proactive, hands-on, commercially minded, and data-driven. - Strong leadership and communication skills. - Able to manage a multi-building and complex property environment. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job Description - Lead and manage all culinary operations, including restaurants, bars, in-room dining, banquet kitchens, pastry, stewarding, and colleague dining. - Develop innovative, wellness-inspired, and commercially successful menus that align with Mövenpick and Accor brand standards. - Lead the ongoing development of the Beyond Meetings menu, creating creative, healthy, and sustainable culinary experiences for meetings, conferences, and events. - Foster a culture of culinary creativity by continuously introducing new dishes, seasonal menus, promotions, and dining concepts. - Drive food waste reduction initiatives and implement sustainable kitchen practices to improve efficiency while minimizing environmental impact. - Promote a sustainability mindset through responsible sourcing, waste reduction, local ingredients, and environmentally responsible culinary practices. - Be the champion of Food Safety & Hygiene, ensuring full compliance with HACCP, brand standards, and regulatory requirements across all culinary operations. - Ensure the highest standards of food quality, consistency, presentation, and guest satisfaction across all dining venues. - Recruit, coach, train, and develop a high-performing culinary team, creating a culture of engagement, accountability, and continuous learning. - Ensure all culinary employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits. - Manage food cost, labor cost, inventories, purchasing, and operating expenses to achieve financial objectives. - Maintain effective supplier relationships and ensure consistent quality of food products and ingredients. - Collaborate with the Food & Beverage, Sales, Marketing, and Events teams to develop innovative dining concepts and revenue-generating promotions. - Monitor guest feedback, market trends, and competitor activities to continuously enhance the hotel's culinary offerings. - Ensure full compliance with hotel policies, health and safety regulations, and Accor operational standards. Qualifications - Minimum 8 years of culinary leadership experience in an international luxury hotel, including at least 3 years as an Executive Chef or Executive Sous Chef. - Proven experience leading multi-outlet kitchens, banquet operations, pastry, stewarding, and large culinary teams. - Strong passion for culinary innovation, menu development, and wellness-focused cuisine. - Demonstrated success in food waste management, sustainable culinary practices, and responsible sourcing. - Proven experience creating innovative menus and continuously developing meeting, banquet, and event dining concepts. - Strong knowledge of HACCP, Food Safety & Hygiene, quality assurance, and regulatory compliance. - Excellent leadership, coaching, mentoring, and team development skills. - Strong business and financial acumen with experience managing food cost, labor cost, budgets, and profitability. - Excellent communication, planning, problem-solving, and organizational skills. - Must be able to read, write, and communicate effectively in both Thai and English. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job Description Position Overview We are looking for a friendly, enthusiastic, and service-minded F&B Attendant Intern to join our Food & Beverage team. The intern will assist with daily restaurant and F&B operations while providing friendly and professional service to guests. Key Responsibilities - Welcome and greet guests in a warm and friendly manner. - Assist with table setup, clearing, and maintaining cleanliness in the restaurant. - Take and serve food and beverage orders accurately. - Provide information about food and beverage menus to guests. - Ensure guests receive prompt, courteous, and professional service. - Assist with buffet setup and replenishment when required. - Coordinate with the kitchen and other departments to ensure smooth service. - Handle guest requests and basic inquiries professionally. - Maintain cleanliness and hygiene standards in all F&B areas. - Follow hotel standards, food safety regulations, and service procedures. - Assist with events, banquets, and other F&B functions when required. - Perform other duties as assigned by the F&B Supervisor or Manager. Qualifications Qualifications - Currently studying in Hospitality Management, Hotel Management, Tourism, Food & Beverage, or a related field. - Good command of spoken and written English. - Russian language skills would be an advantage. - Friendly, outgoing, and service-oriented personality. - Good communication and interpersonal skills. - Willing to learn and work as part of a multicultural team. - Able to work under pressure and in a fast-paced environment. - Good teamwork and customer-service skills. - Professional appearance and positive attitude. - Able to work flexible shifts, including weekends and public holidays if required.
Job Description Position Overview We are looking for a friendly, service-minded, and enthusiastic Guest Service Agent Intern to join our Front Office team. The intern will support daily front desk operations and assist guests throughout their stay to ensure a warm, professional, and memorable experience. This position is particularly suitable for candidates who are confident in communicating in English and are interested in developing their career in the hospitality industry. Key Responsibilities - Welcome and greet guests in a warm, friendly, and professional manner. - Assist with check-in and check-out procedures. - Provide information about hotel facilities, services, room types, and operating hours. - Handle guest requests, inquiries, and basic complaints professionally. - Assist guests with transportation, restaurant recommendations, local attractions, and other hotel services. - Communicate with guests in English to provide effective and personalized service. - Answer telephone calls, emails, and guest inquiries when required. - Coordinate with other hotel departments, such as Housekeeping, F&B, Engineering, and Concierge, to fulfill guest requests. - Assist with luggage and other Front Office services when required. - Maintain accurate guest information and assist with basic Front Office administrative tasks. - Follow hotel standards, policies, and procedures at all times. - Maintain a professional appearance and demonstrate excellent hospitality etiquette. - Perform other duties as assigned by the Front Office Supervisor or management. Qualifications - Currently studying in Hospitality Management, Hotel Management, Tourism, or a related field. - Good command of spoken and written English. - Russin speaking woukd be advantage - Friendly, outgoing, and service-oriented personality. - Good communication and interpersonal skills. - Willing to learn and work as part of a multicultural team. - Able to work under pressure and handle multiple tasks. - Good problem-solving and customer-service skills. - Professional appearance and positive attitude. - Basic computer skills. - Able to work flexible shifts, including weekends and public holidays if required.
Job Description Job Purpose Lead the Housekeeping operation to ensure all guest rooms, public areas and back-of-house areas consistently meet the hotel’s highest standards of cleanliness, presentation, comfort and safety, while delivering an excellent guest experience. Key Responsibilities - Maintain high standards of cleanliness, hygiene, room presentation and maintenance throughout the hotel. - Conduct regular room and public-area inspections and ensure rooms are ready on time. - Manage daily Housekeeping operations, manpower, productivity and room priorities. - Handle guest concerns and ensure prompt service recovery. - Lead, train, coach and develop the Housekeeping team. - Coordinate closely with Front Office, Engineering, Laundry and other departments. - Manage linen, uniforms, amenities, cleaning supplies, equipment and inventories. - Control departmental budget, payroll and operating expenses. - Ensure compliance with hotel quality standards, LQA, safety, hygiene and sustainability requirements. - Monitor guest feedback, inspection results and performance indicators and take corrective action. Qualifications - Degree/Diploma in Hospitality Management or related field. - Minimum 5 years’ Housekeeping experience, including 3 years in a Housekeeping Manager or comparable senior role. - Experience in an international Five-Star hotel or resort. - Strong knowledge of Housekeeping operations, room inspection, hygiene, laundry, inventory and cost control. - Experience with LQA or comparable quality standards preferred. - Good leadership, communication and people-management skills. - Good command of English and relevant hotel systems.
Job Description •Analyze F&B revenue, covers, average spend and outlet performance across two hotels to identify opportunities for growth. •Support the Cluster Director of Revenue with forecasts, budgets and performance reports, providing clear insights and recommendations. •Work with F&B, Finance and Marketing teams to evaluate menu pricing, promotions and dining packages, and track their results. Qualifications •A degree in Hospitality Management, Business, Finance, Economics, Data Analytics or a related field. Recent graduates are welcome to apply. •Strong analytical skills, attention to detail and proficiency in Excel, with an interest in F&B operations and revenue performance. •Good communication and teamwork skills, with the ability to explain findings clearly, meet deadlines and collaborate across two hotels.
Job Description •Lead Vero, our flagship Italian restaurant and drive sales to meet or exceed the assigned outlet budget while effectively managing costs. •Inspire, coach, and develop your team, fostering a culture of excellence and passion for Italian cuisine and hospitality. •Ensure every guest enjoys an exceptional dining experience, maintaining the highest standards of service, presentation, and authenticity. •Collaborate with the culinary team to enhance menus, wine pairings, and guest experiences. Qualifications •Vocational certificate or degree, with experience as an Outlet Manager or Assistant Outlet Manager in a high-end restaurant. •Deep knowledge of Italian cuisine, wine, and beverage pairing. •Guest-focused, service-minded, with meticulous attention to detail. •Strong sales acumen, dynamic, organized, with polished presentation and communication skills.. Additional Information • Helps employees improve their skills and provides support for career development • Manages the team • Is in charge of organising the F&B point of sale from A to Z • Ensures guest satisfaction, quality and high standards of service for customers • Helps the point of sale attain profitable results • Drives sales to reach or exceed the assigned outlet Budget and controlls cost to be with in budget
Job Description - Support the Catering & Events team with daily sales and administrative activities. - Handle enquiries, prepare quotations, proposals and event documentation. - Coordinate with clients and internal departments to ensure smooth event planning and execution. - Follow up on leads, bookings and payments. - Maintain accurate records of sales activities, client information and event details. - Assist with site inspections, client meetings and event arrangements. - Provide professional and timely communication to clients. Qualifications - Previous experience in Sales Coordination, Catering & Events, or hotel operations is preferred. - Good command of English and Thai, both written and spoken. - Strong communication, coordination and organizational skills. - Good attention to detail and ability to manage multiple tasks. - Service-minded, proactive and a good team player. - Proficient in Microsoft Office. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job Description - Provide administrative support to the Sales team - Prepare proposals and contracts - Coordinate with internal departments to ensure smooth execution of group bookings and events - Handle client correspondence and follow up on inquiries - Maintain accurate records in the sales system - Assist with site inspections and client visits - Support sales activities, promotions, and campaigns as assigned - Prepare and submit assigned sales reports accurately and in a timely manner Qualifications - Bachelor’s degree in Hospitality, Business Administration, Marketing, or related field - Fresh graduates are welcome to apply - Good command of English and Thai (spoken and written) - Strong organizational and coordination skills - Proficient in Microsoft Office (Excel, Word, PowerPoint) - Positive attitude, service-minded, and team-oriented - Flexible with working hours as required by hotel operations Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job Description - Consistently offer professional, friendly and engaging service - Lead and manage all aspects of the Front desk and ensure all service standards are followed - Check and maintain the Duty Manager safe in accordance to the procedures set by the company. - Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons - Handle guest concerns and react quickly, logging and notifying proper areas. - Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest - Balance operational, administrative and Colleague needs - Assist guests regarding hotel facilities in an informative and helpful way - Follow department policies, procedures and service standards - Follow all safety policies - Perform any other related duties assigned to him / her by the Front Office Qualifications - Previous leadership experience required - Previous Property Management System experience required - Computer literate in Microsoft Window applications required - University/College degree in a related discipline preferred - Must possess a professional presentation - Strong interpersonal and problem solving abilities - Highly responsible & reliable - Ability to work well under pressure in a fast paced environment - Ability to focus attention on guest needs, remaining calm and courteous at all times. - Excellent communication skills in both Thai and English (spoken and written) Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job Description •We’re looking for a dynamic Beverage Manager to lead the beverage experience across our three signature bars and elevate the overall drink culture at the resort. •You’ll be the creative force behind our bar concepts, ensuring world-class quality, consistency, and innovation that reflect our flagship Pullman spirit. •As part of the F&B leadership team, you’ll drive excellence in both product and service, inspire a high-performance team, and deliver memorable guest experiences that align with our brand vision and business goals. Qualifications •Minimum 3 years of progressive beverage experience within premium or luxury hospitality brands, including at least 2 years in a F&B leadership role. •A genuine passion for mixology, beverage trends, and guest engagement. •Strong leadership and communication skills to guide, mentor, and develop a diverse team. •A hands-on mindset with a focus on guest satisfaction, creativity, and operational excellence. Additional Information • Manages the team of Azur, C-Bar, Float, helping them improve their skills and providing support for career development, make sure all bars are aligned in terms of recipes and quality of drinks. • Manages headcount and bar organisation for optimum performance • Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards • Conveys the hotel's image through his/her attitude, professionalism and involvement in the field • Ensures that all products served to guests conform to standard and are of good quality • Is responsible for the bar's budget, develops revenue and profit margins • Helps the hotel meet its targets
Job Description •Leadership & Team Culture: Provide strategic and operational leadership across all F&B outlets, restaurants, bars, banquets and events, ensuring Novotel and Accor brand standards while leading and developing a high-performing team. •Strategy & Revenue Growth: Develop and execute F&B strategies, concepts, promotions and events to drive revenue and profitability, in collaboration with the Executive Chef to ensure quality and dining experiences meet guest expectations and market trends. •Financial & Operational Control: Manage budgets, forecasts, productivity, inventory and operating costs, optimizing resources and operational efficiency while maintaining quality and service standards. •Guest Experience, Compliance & Sustainability: Champion service excellence and quality assurance, manage guest feedback and service recovery, ensure compliance with food safety, HACCP, health and safety requirements, and support Accor and Novotel sustainability initiatives. Qualifications •Proven senior F&B leadership experience in an international hotel, preferably with multiple outlets and significant MICE/banquet operations. •Strong operational and commercial expertise across restaurants, bars, banquets and events, including budgeting, forecasting, cost control and revenue optimization. •Passionate people leader with the ability to develop, engage and inspire high-performing teams, fostering a culture of empowerment, learning and career growth. •Guest-focused and innovative, with the ability to create commercially successful F&B experiences aligned with Novotel and Accor brand standards. •Strong knowledge of food safety, HACCP and responsible F&B practices, with a commitment to Novotel’s sustainability direction, including plant-forward menus, healthier choices and responsible sourcing.
Job Description Food & Beverage Manager Key Responsibilities - Lead and oversee the daily operations of all Food & Beverage outlets, including restaurants, bars, banquets, events, and in-room dining, ensuring exceptional guest experiences and compliance with brand standards. - Drive revenue growth and profitability through effective budgeting, cost control, menu engineering, sales initiatives, and operational efficiency. - Develop and implement innovative Food & Beverage concepts, promotions, and events that enhance guest satisfaction and strengthen the resort's market positioning. - Monitor and analyze financial performance, including revenue, food cost, beverage cost, labor productivity, and other key performance indicators, taking corrective actions when required. - Foster a guest-centric culture by maintaining a visible presence in operations, actively engaging with guests, and ensuring prompt resolution of service concerns. - Lead, inspire, and develop the Food & Beverage team through coaching, training, performance management, and succession planning to build a high-performing service culture. - Collaborate closely with the Executive Chef, Sales & Marketing, Revenue, and other departments to deliver seamless dining experiences, special events, and revenue-generating initiatives. - Ensure full compliance with food safety, hygiene, sanitation, occupational health and safety regulations, HACCP standards, and company policies. - Drive continuous improvement by monitoring industry trends, competitor activities, guest feedback, and emerging F&B concepts to enhance the resort's offerings. - Support the Executive Committee in strategic planning, business development, and hotel-wide initiatives that contribute to overall resort performance and guest satisfaction. - Drive continuous improvement in LQA (Leading Quality Assurance) audit results by implementing action plans, conducting regular quality reviews, and ensuring compliance with Accor and Mövenpick brand standards across all outlets. Qualifications - Minimum 5 years of Food & Beverage leadership experience in a hotel or resort environment. - Proven track record in managing multi-outlet operations and achieving financial targets. - Strong leadership, coaching, and team development skills. - Excellent communication and interpersonal abilities. - Strong business acumen with experience in budgeting, forecasting, and cost management. - Passion for delivering exceptional guest experiences. - Fluent in English; additional languages are an advantage. - Experience with Accor brands or international hospitality companies is preferred.
Job Description - Hands-on Engineering leader responsible for the efficient operation, maintenance, and protection of the hotel property and assets. - Lead Engineering and maintenance operations, including hotel facilities, guest rooms, equipment, and preventive maintenance programs. - Ensure compliance with Accor and Mövenpick brand standards, as well as health, safety, security, environmental, HACCP, and Fire & Life Safety requirements. - Manage outsourced contractors and ensure maintenance services are delivered safely, efficiently, and to the required standards. - Conduct and follow up on brand, safety, statutory, and engineering audits to ensure compliance. - Collaborate with all hotel departments to resolve maintenance issues promptly, minimize operational disruptions, and ensure guest and employee safety. - Support the hotel’s operational efficiency, sustainability, and business objectives. Qualifications - Bachelor’s degree in Engineering or related field. - 3-5years’ Engineering experience in a 4–5 star hotel, including senior leadership. - Strong knowledge of hotel engineering, preventive maintenance, and facility management. - Experience managing teams, contractors, projects, and budgets. - Knowledge of Accor/Mövenpick standards, Fire & Life Safety, HACCP, and statutory requirements. - Strong leadership, communication, problem-solving, and compliance skills. - Good understanding of sustainability, energy efficiency, and cost management. - Thai Nationality.
Job Description - Drive and implement key strategies as developed by ATDMC for each specific hotel in the assigned portfolio, ensuring the adoption of best practices to maximize online revenue. - Support website content updates as needed to ensure hotels align with brand standards, follow best practices, and maintain accurate online information. - Ensure the hotel microsite meets brand standards and is presented accordingly, with updates made - Direct hotel teams on ongoing relevant content for business needs and user trends - Review content as communicated by the hotel to ensure it is set up correctly and meets best practices to drive bookings/leads - Monthly UX Audit on both mobile and desktop versions to ensure all pages are set correctly, and correct any issues / address 401/404/405 errors impacting site use and searchability penalties - Direct / oversee with the hotel team to manage AH.com / Brand.com / Accor App to ensure hotel content is best presented to meet Accor Audit Standards. - Review and analyse end-of-month reporting for all hotels in their portfolio, make recommendations and give feedback on performance and trends, as well as complete an end-of-month synopsis for reporting. Reporting analysis to include but not limited to: - Visitation Summary - Channel Reporting - Country of Origin - Trending Pages Analysis - Rooms Revenue Generated from D-Edge Website - Monthly SEO Overview Report and key action recommendations - Execute SEO strategies to optimize cluster websites in the required languages, following the SEO Manager's direction and the hotel's contracted scope of work. - Collaborate with the SEO Manager to develop and implement a targeted keyword strategy aimed at driving qualified traffic to the hotel microsite, aligned with the hotel's priorities. - First priority on brand name to protect against OLTA’s - Secondary priority on generic search related to hotel (ex. “Khao Lak Weddings”) - Ensure content delivered by either the hotel or ATDMC meets a Flesch reading score of 65 and above. - Communicate key strategies/updates to hotels in the portfolio based on the SEO Manager’s direction and feedback. - Guide and give feedback on the quality of onsite content including written content, images and videos, in order to driver higher engagement and conversion rates. - Review all social media content for the assigned portfolio prior to posting, providing direction and guidance on the hotel's social media strategy to maximize impressions and click-through rates to the website. Manage social media content as specified in the contract, where applicable. - Guide and mentor hotel teams to create content aligned with best practices and platform-specific 'rules of engagement,' ensuring maximum impressions and click-through rates to the sites. - Review all social media plans 2 weeks ahead to ensure posts are in line with standards and do not work against related social media algorithms, causing penalties on page including clickbait, engagement bate, share bait, monetization bait, comment bait - Assist ATDMC General Manager as needed in any crisis management on social media - Guide and give feedback on hotels paid marketing strategy based on hotels objectives (ie rooms nights/restaurant bookings/lead conversion) with the target focus on maximising performance and revenue conversion. Account Managers are to review with the Senior Digital Marketing Managers performance and identify opportunities for improvement in campaign performance on an ongoing basis. Account Managers are to ensure all advertising meets brand standards and appropriate images/video content are used. This includes: - Identifying key interest markets & demographics online - Selection of key ad types that match the offer/objective - Review of content/recommendations to drive performance based on objective - Review performance, adapt and drive CTR to hotel microsite - Conduct A/B testing as needed/reviewing with the Senior Digital Marketing Manager - Review all ad content to ensure it is fully brand compliant (flag all non-compliant content requests with ATDMC General Manager for final approval and recommendations) - Monthly reporting on the performance to the hotel, based on the key metrics of Impressions & Reach, CPM, CTR, CPC. - Ensure monthly invoices are sent to the hotels for advertising spend by the required deadline. - To present monthly to every account in the portfolio a minimum of 3 ATDMC-qualified influencers/bloggers based on key focus areas of the hotel - To ensure hotel chatbots are updated with correct content and fully functional, managing updates with the Digital Marketing Executive responsible for chatbots. Updates to be made and live within 72 hours of hotel update requests. - To ensure each hotel in the Account Manager’s portfolio receives a minimum of three 15-second videos per month based on the hotel’s needs/targets/advertising from existing footage to comply with contract obligations. - To develop a cohesive working relationship with hotels in the portfolio and be seen as the key digital specialist for the property, influencing property direction based on best practices and driving online performance - Deliver performance analyses of website and social media key KPIs during hotel meetings, providing actionable recommendations to drive year-over-year growth. Meetings will be conducted online or in person based on the hotel's preference and will take place systematically every two weeks. - To communicate in a timely manner to hotels in the Account Manager’s portfolio and ensure the designated group chat is used, along with Teamwork.com, to ensure clear and transparent communication with all parties. - To communicate to Senior Digital Manager and General Manager in a timely manner any issues or concerns regarding actions or performance that could impact hotel’s performance. - To follow all Accor digital policy and direction. Qualifications Previous experience as in a digital marketing agency or digital manager in a large hotel operation. Additional Information - Knowledge of WordPress and Yoast SEO plugins - Teamwork.com for tracking of key tasks and communications - Semrush - Facebook Ads - Google Ads - Google Search Console - Google Analytics - Google Looker Studio - Microsoft Office Suite - Photoshop / Premier - AI Tools – Gemini Pro / Sintra / Claude
Job Description - Supervises guest welcoming operations and rooms sales carried out by his/her team - Is in charge of coordination the team - Organizes guest arrivals and departures with the team - Ensures that guests' requests take priority in the team's work - Ensures that services meet guests' expectations - On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts - Prepares the arrivals and departures list and VIP list - Keeps track of the standard of services delivered, based on guest comments and quality audits - Supervises the receptionists' checklist - Supervises the management of debtors, group and individual guest invoicing and cash operations - Ensure internal procedures are duly applied Qualifications - Diploma or Degree preferably in hospitality or related field - Previous experience as a Team Leader or Duty Manager - Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies - English is mandatory - Thai language is a strong advantage, - A 3rd language would be a plus including Russian, Mandarin or German Additional Information • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world! • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job Description - Direct and oversee daily operations of all F&B outlets, room service, lounges, and event/banquet spaces. - Enforce Accor and Mövenpick brand standards across service delivery, presentation, and operational execution. - Maintain top-tier hygiene, food safety, and cleanliness standards in compliance with local Municipality regulations and HACCP certifications. - Monitor guest feedback (RPS/TrustYou, online reviews) to identify areas for improvement and maintain high satisfaction scores. - Develop and execute the annual F&B business plan, operating budget, and capital expenditure (CAPEX) requests. Qualifications - Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field. - Minimum of 5–8 years of progressive F&B management experience in premium 5-star international hotel chains, with at least 2–3 years in a Director role or senior Assistant Director capacity. - Proven knowledge of F&B best practices, operation standards, and food safety protocols. - Previous management experience leading large and diverse teams. - Exceptional interpersonal, communication, and problem-solving skills.
Job Description - Oversee daily housekeeping operations across guest rooms, public areas, heartist facilities and laundry, ensuring high standards of cleanliness and efficiency. - Support the Executive Housekeeper in driving operational excellence and service quality in line with brand, hygiene and safety standards. - Lead, coach and develop the housekeeping team while fostering a positive and engaged team culture. - Monitor quality and productivity, identify improvements and proactively resolve operational challenges. Qualifications - Minimum 2-3 years’ experience in Housekeeping, with management experience in hospitality. Luxury or upscale hotel experience is preferred. - Strong leadership, communication and interpersonal skills with good command of Thai and English. - Excellent attention to detail, problem-solving and operational management skills. - Proactive, people-oriented and passionate about service excellence, cleanliness and team development. Additional Information -
Job Description - Assist in managing daily Club Millésime operations, ensuring excellent guest service and operational standards. - Deliver personalized service and handle guest requests, feedback and service recovery professionally. - Coordinate with Front Office, F&B, Housekeeping and other departments to ensure a seamless guest experience. - Support team supervision, coaching and development to maintain service standards. Qualifications - Minimum 3–5 years of experience in Front Office, Club Lounge, or Guest Services, preferably in a luxury hotel. - Strong guest service, communication, and problem-solving skills with a passion for personalized service. - Good understanding of F&B and lounge operations. - Strong interpersonal and leadership skills to guide and support the team. Additional Information -
Job Description - Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members. - Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades. - Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins. - Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues. - Assist with check-ins, check-outs, and guest communication during peak operational hours. Qualifications - Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment. - Strong familiarity with hotel Property Management Systems (PMS) especially Opera. - Excellent verbal and written English communication skills. - High attention to detail with strong multitasking and problem-solving abilities under pressure. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!
Job Description •Responsible for planning, implementing, and evaluating learning and development initiatives that support the hotel’s strategy, values, and culture. •Collaborate with department heads to assess training needs and ensure programs address performance gaps. •Design, deliver, and coordinate internal and external training programs to support staff development. •Ensure that all training activities are tracked, documented, and analyzed for effectiveness. •Promote a continuous learning culture within the hotel through creative training approaches and resources. •Maintain strong relationships with external training providers, industry institutions, and academic partners. Qualifications •Minimum 3-4 years of training/facilitation experience. •Excellent reading, writing and oral proficiency in English language. •Proficient in MS Excel, Word, & PowerPoint. •Strong leadership, interpersonal and negotiation skills. •Excellent communication and customer contact skills. •Results and service oriented with an eye for details. •Ability to multi-task, work well in stressful & high-pressure situations. •A team player & builder. •A motivator & self-starter. Additional Information Hotel Managed
Job Description The Director of Engineering will provide leadership, guidance and direction in achieving the hotel’s vision and mission. Reporting to the General Manager, the Director of Engineering will be responsible for implementing Accor engineering and work standards and overseeing the engineering operations. What you will be doing - Oversee the engineering department with attention to details and follow-up to ensure satisfactory completion of tasks and projects - Maintain all equipment and systems in correct operational status including but not limited to Accor MEP standards, Fire & Life Safety standards, Risk Management, environmental standards, expenditures and project management - Ensure proper completion of the Preventive Maintenance Program for guest rooms, public areas, and safety systems while working closely with the Rooms Division, Food & Beverage Department, Security, purchasing and other operational departments - Maintain all mechanical rooms inclusive of Boiler Plant, chilled water circulation, air handling units, fan coils, VAVs, motors, pumps …etc. - Prepare and control of the monthly and annual engineering department budget - Experience in yearly engineering-budget preparations and monthly forecasting of the department’s expenses - Forecast and manage the hotel energy and water usage and all the associated costs - Prepare CAPEX expenditures for the engineering department and assist all other departments in preparing their CAPEX needs - Identify issues and provide solutions, inclusive of outsourcing and managing 3rd party companies - Identify, budget for and manage projects related to renovations and or replacements within the hotel - Run landscaping both summer and winter operations - Pool operations knowledge inclusive of water treatment - Understand water treatment for closed systems and maintains all the related logs for testing of chemicals balance and legionella control. - Work closely with the purchasing department to source the best products for the least cost - Monitoring the Hotel's Energy consumption on daily and monthly basis - Ensuring prompt and/or immediate response to maintenance requests from our guests, employees, and management of the Hotel - Recruiting, scheduling, payroll, performance appraisals and reviews, training and development of all engineering colleagues - Coordinate and complete all audits related to engineering and risk management - Responsible for departmental health and safety, training programs, statutory compliance - Manage the hotel emergency response team in coordination with Security and hotel management - Coordination and management of outside contractors - Ensure hotel compliance with all City and State regulations and ordinances - Actively participate in the Hotel's Energy Management, Occupational Health & Safety, and Environmental programs. - Lead and support a diverse team in the operations and maintenance of the hotel including: general maintenance, HVAC, kitchen repairs, carpentry, electrical, plumbing and grounds - Set up and attend monthly departmental meetings for the engineering employees - Manage at hotel level ACCORs Energy/Sustainability Programs and champion the Planet21 committee - Be available on an ‘on-call’ basis during off hours for emergency situations - Attend to all requests from the General Manager Qualifications Your experience and skills include: - Bachelors’ degree in the engineering field with a minimum of 5+ years’ experience in a similar position in a hotel - Team player and a proven team builder. - Professional Engineer Designation an asset - Knowledgeable in all municipal codes, City codes, State regulations, OSHA regulations as well as the Fire Department requirements and building testing. - Proven negotiation skills with 3rd parties and contractors - Excellent interpersonal, written and verbal communication skills - Highly organized with the ability to be flexible, and to work well under pressure. - Must be computer literate and familiar with computerized maintenance systems - Must lead by example by displaying a high standard of performance with the ability to communicate these expectations to the team to achieve above expectation results. - Hours of work and days off will vary according to business demands. - Able to work in a fast-paced, upscale, luxury hotel at a downtown location that caters to leisure, meetings & conference environments. Language Skills - Fluent spoken and written English - Fluent in Thai Language - Written, Spoken and Reading Additional Information At Pullman Phuket Karon Beach Resort, we believe in creating memorable experiences for our guests while fostering a collaborative, innovative, and people-focused culture. If you are passionate about hospitality, leadership, and delivering exceptional dining experiences, we would love to hear from you.
Job Description •Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. •Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. •Implementing procedures to improve services offered with the aim of attracting more customers. •Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently. Qualifications •A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred. •Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system) •Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.
Job Description - Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation - Follow-up on all training activities within the hotel - Ensure the hotel are 100% compliant with all Ennismore Compliance Training - Ensure coordination and delivery of training programs of all internal providers - Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked - Assist their hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders - See where synergies can be made with regards to training program - Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure team member completion of all required training - Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid… - Review how cross training is used in the hotel and see if there can be a way to do multi-property training - Able to facilitate training to all levels in the hotel - Act as a champion of the creation of a learning culture - Represent the organization as an exemplary ambassador the Ennismore Culture. Qualifications - Bachelor’s Degree from a hospitality/business university preferred in Hospitality or Business Administration, Education, Human Resources Management (or equivalent) - Minimum 5 years of total experience ideally with strong operations background - At least 2 years of experience in a leadership role - Excellent reading, writing and oral proficiency in English language and Thai is preferred - Strong working knowledge of digital tools - Excellent facilitation, coaching, presentation, and public speaking skills - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful & high-pressure situations - A motivator & self-starter - Well-presented and professionally always groomed - Expertise in curriculum development, instructional design, and adult learning principles
Job Description - Greet and welcome guests at the main entrance with warmth and professionalism. - Assist with driveway management and ensure smooth vehicle flow. - Help arriving and departing guests by opening and closing car/taxi doors. - Maintain a clean and organized entrance area and baggage room. - Ensure timely pick-up and delivery of guest baggage. - Provide accurate information and assistance to guests as needed. - Remember guest names, especially repeat and long-staying guests, and offer a personalized greeting. - Use the Duty Log to record important matters and ensure all job tasks are logged appropriately. - Prepare and deliver newspapers to guest rooms as assigned. - Stay alert and report any suspicious individuals or items to Security or the Duty Manager. - Must be able to drive a shuttle bus with manual transmission. Qualifications - High school diploma or equivalent. - Able to drive a shuttle bus with manual transmission. - Good command of both Thai and English communication skills. - Friendly, service-minded, and proactive with a positive attitude. - Physically fit and able to lift or carry guest luggage as needed. - Flexible with working hours, including weekends and holidays. - Previous experience in hospitality or front office is an advantage. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.