เกี่ยวกับตำแหน่งงาน
- Job Summary
- We are seeking an experienced Marketing Operations Manager to lead the setup, standardization, and continuous improvement of Live Streaming and Affiliate Marketing operational processes across regional markets.
- This role will focus on establishing operational frameworks, developing and implementing Standard Operating Procedures (SOPs), monitoring process compliance, and ensuring consistent operational standards across countries.
- The ideal candidate should have strong knowledge and direct experience in Live Streaming and Affiliate Marketing, combined with excellent project management, process improvement, and stakeholder management skills.
- Key Responsibilities
- Regional Operations Setup & Implementation
- Lead the setup and implementation of standardized operational processes for Live Streaming and Affiliate Marketing across regional markets.
- Develop operational frameworks, workflows, SOPs, and reporting structures to support new market operations.
- Work closely with country teams to ensure successful implementation and adoption of regional operating standards.
- Assess operational readiness, identify process gaps, and recommend improvements to support market expansion.
- Coordinate cross-functional teams to ensure operational alignment and consistency across countries.
- SOP Development & Process Standardization
- Develop, review, and continuously improve SOPs for Live Streaming and Affiliate Marketing operations.
- Standardize operational workflows, service delivery processes, and best practices across regional markets.
- Evaluate existing country-level processes and identify opportunities for process improvement.
- Ensure operational procedures are aligned with regional business objectives and company standards.
- Operational Audit & Compliance Monitoring
- Conduct regular operational reviews and process compliance assessments across country teams.
- Monitor adherence to established SOPs, operational guidelines, and service quality standards.
- Identify process gaps, operational risks, and inefficiencies, and recommend corrective actions.
- Track the implementation of improvement plans and ensure compliance with regional standards.
- Review operational documentation and reporting to ensure accuracy and consistency.
- Project Management & Performance Tracking
- Manage regional operational improvement projects, including project timelines, deliverables, and implementation progress.
- Track project milestones, action items, and performance through PMO frameworks.
- Develop standardized reporting templates, operational KPIs, and performance monitoring frameworks.
- Prepare operational performance reports and provide insights and recommendations to senior management.
- Support the standardization of operational cost structures and service-level P&L monitoring.
- Stakeholder Management & Regional Collaboration
- Collaborate with Country Heads, Senior Key Account Managers (KAMs), Marketing teams, and C-level executives to align operational processes and business objectives.
- Present operational findings, process improvement recommendations, and project updates to senior stakeholders.
- Facilitate cross-functional collaboration and drive the adoption of standardized processes across countries.
- Provide guidance and knowledge-sharing sessions to local teams on SOP implementation and operational best practices.
- Travel internationally, including to Indonesia and other regional markets, to support operational setup, implementation, and compliance reviews.
- Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- Direct working experience and strong knowledge of Live Streaming and Affiliate Marketing operations are required.
- Proven experience in Marketing Operations, Business Process Management, Operational Excellence, Process Improvement, or related functions.
- Experience in setting up operational processes, developing SOPs, and implementing standardized workflows.
- Strong understanding of end-to-end Live Streaming and Affiliate Marketing operational processes.
- Experience in project management, PMO tracking, operational reporting, and process compliance monitoring.
- Strong stakeholder management skills, with the ability to communicate and influence senior management and C-level executives.
- Excellent leadership, communication, presentation, and interpersonal skills.
- Strong analytical thinking, problem-solving, and organizational skills.
- Fluent in English, both written and spoken, with the ability to communicate effectively with regional stakeholders.
- Proactive, confident, outgoing, and comfortable working in a fast-paced, multicultural environment.
- Willingness to travel internationally for business purposes.
- Preferred Qualifications
- Experience in regional or multi-country operations, particularly within Southeast Asia.
- Experience supporting operational setup or process implementation in new markets.
- Familiarity with Live Streaming and Affiliate Marketing operations in Indonesia.
- Experience working in e-commerce, social commerce, digital marketing agencies, or e-commerce enablers.
- Knowledge of operational cost structures, service-level profitability, and P&L monitoring.
- Experience leading cross-functional teams or regional process improvement initiatives.
