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Job Description •Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. •Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. •Implementing procedures to improve services offered with the aim of attracting more customers. •Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently. Qualifications •A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred. •Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system) •Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description Lead, coach, and inspire the Villa Host team, fostering a culture of excellence, ownership, and genuine hospitality. Personally oversee the arrival, in-stay, and departure experience for villa guests, intervening with immediate resolution when service falls short of expectation. Manage VIP, repeat guest, and special occasion experiences with meticulous attention to detail and personalization. Qualifications Minimum 4 years of experience in luxury hotel operations, with at least 1–2 years in a supervisory or assistant management capacity Background in villa, suite, or butler operations within a 5-star or ultra-luxury environment strongly preferred Degree or diploma in Hospitality Management or equivalent professional qualification Proficiency in Opera PMS and Microsoft Office Suite; experience with guest experience platforms (e.g. Alice, Kipsu, or equivalent) an advantage Excellent verbal and written communication skills in English; additional languages, particularly Mandarin or Russian, a significant advantage Strong financial acumen with exposure to budgeting and cost control processes. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description •Serving as the dedicated point of contact for Pool Villa guests, delivering warm, personalised service from arrival through departure. •Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests to ensure a seamless private-villa stay. •Anticipating guest needs and preferences, curating bespoke touches and experiences throughout the guest journey. •Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly and maintain villa standards at all times. Qualifications •A minimum of 1-3 years’ experience in villa hosting, butler service, or guest relations within a luxury resort is preferred. •Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system). •Excellent command of both English and Thai (listening, speaking, reading, and writing) for effective communication. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description • Oversee the daily operations of Front Office, Housekeeping, Security and Engineering department. • Responsible for maintaining courteous and competent rooms operation services to hotel guest. • Work with Rooms Division Department Heads to prepare the department’s annual budget and set departmental objectives. Qualifications •Minimum 5 years of experience in hotel operations, with at least 2-3 years in a managerial role overseeing Front Office and/or Housekeeping •Strong leadership and team management skills, with the ability to motivate, coach, and develop diverse teams. •Customer-focused mindset with a passion for service excellence.

Job Description - Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation - Follow-up on all training activities within the hotel - Ensure the hotel are 100% compliant with all Ennismore Compliance Training - Ensure coordination and delivery of training programs of all internal providers - Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked - Assist their hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders - See where synergies can be made with regards to training program - Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure team member completion of all required training - Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid… - Review how cross training is used in the hotel and see if there can be a way to do multi-property training - Able to facilitate training to all levels in the hotel - Act as a champion of the creation of a learning culture - Represent the organization as an exemplary ambassador the Ennismore Culture. Qualifications - Bachelor’s Degree from a hospitality/business university preferred in Hospitality or Business Administration, Education, Human Resources Management (or equivalent) - Minimum 5 years of total experience ideally with strong operations background - At least 2 years of experience in a leadership role - Excellent reading, writing and oral proficiency in English language and Thai is preferred - Strong working knowledge of digital tools - Excellent facilitation, coaching, presentation, and public speaking skills - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful & high-pressure situations - A motivator & self-starter - Well-presented and professionally always groomed - Expertise in curriculum development, instructional design, and adult learning principles

Job Description - Greet and welcome guests at the main entrance with warmth and professionalism. - Assist with driveway management and ensure smooth vehicle flow. - Help arriving and departing guests by opening and closing car/taxi doors. - Maintain a clean and organized entrance area and baggage room. - Ensure timely pick-up and delivery of guest baggage. - Provide accurate information and assistance to guests as needed. - Remember guest names, especially repeat and long-staying guests, and offer a personalized greeting. - Use the Duty Log to record important matters and ensure all job tasks are logged appropriately. - Prepare and deliver newspapers to guest rooms as assigned. - Stay alert and report any suspicious individuals or items to Security or the Duty Manager. - Must be able to drive a shuttle bus with manual transmission. Qualifications - High school diploma or equivalent. - Able to drive a shuttle bus with manual transmission. - Good command of both Thai and English communication skills. - Friendly, service-minded, and proactive with a positive attitude. - Physically fit and able to lift or carry guest luggage as needed. - Flexible with working hours, including weekends and holidays. - Previous experience in hospitality or front office is an advantage. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description What you’ll do… - Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again - Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. - Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. - Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence - Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house - Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups - And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams. Qualifications What we’re looking for… - Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. - Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must. - Passionate about team development and a demonstrated experience in coaching and developing your team. - You’ve got plenty of experience dealing with different types of requests successfully. - If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage - Individuals. You’re looking for a place where you can be you; no clones in suits here. - Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. - You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. - You’re not precious. We leave our egos at the door and help get stuff done. - You’re up for doing things differently and trying (almost) everything once. - If we got stuck in a lift together we’d have a good time and share a few laughs. - You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description - Content Creation, shooting, edit, publish photos, short videos (Reels/TikTok) and stories showcasing rooms, dining and events. - Post daily updates, reply to comment & direct messages and encourage user-generated content. - Support promotional offers, influencer partnerships and F&B (food and beverage) marketing campaigns. - Monitor online feedback, track social mentions and assist with guest review responses. - Analytics & report tracking key performance metrics and compile monthly reports on engagement, reach and audience growth. Qualifications - Bachelor’s degree in Marketing, Communications, Public Relations or Digital Media. - Experience 1 to 3 years of digital marketing or social media experience, ideally within hospitality, tourism or lifestyle brands. - Proficiency in content creation tools (Canva, CapCut, Adobe Suite) and social scheduling/analytics platforms. - Strong storytelling ability, sharp copywriting skills, trend awareness and fluency in local and English languages. Additional Information - Competitive Salary and Benefits - We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. - Opportunity to develop your talent and grow within your property and across the world!

คำอธิบายงาน •Oversee the daily operations of the engineering department, including preventive and corrective maintenance. •Perform regular inspections of the property’s mechanical systems and infrastructure. •Collaborate with the Director of Engineering on long-term projects, such as renovation and upgrades. •Ensure compliance with all local safety and environmental regulations. คุณสมบัติ •Bachelor’s degree in Engineering, Facilities Managements, or a related field (Preferred). •Proven experience of building systems, maintenance practices, and safety standards. •Excellent problem-solving skills and ability to prioritize tasks. •Fluency in Thai and English is required. •2 years at a similar position ข้อมูลเพิ่มเติม • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world! • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Drive overall sales performance across group, transient, wholesale, and catering/banquet segments, with clear accountability for revenue growth, market share, and segment mix optimization. - Develop and execute strategic sales plans aligned with the hotel’s commercial objectives, including annual targets, budgets, forecasts, and performance tracking. - Proactively generate new business opportunities and strategic partnerships, focusing on key source markets and high-value segments. - Strengthen account management and sales effectiveness, ensuring a healthy pipeline, proactive client engagement, and conversion of qualified leads. - Work closely with the Marketing Manager to align sales initiatives with campaigns and demand generation, while maintaining clear ownership of revenue delivery. - Continuously monitor market trends, competitor positioning, and demand patterns, adapting sales strategies to maximize performance. - Collaborate with Accor regional and corporate teams to ensure alignment with brand strategy, leverage commercial tools, and support overall business performance. Qualifications - Minimum 5 years of sales management experience, or at least 2 years in a similar leadership role, with a proven track record in driving revenue performance. - Strong commercial acumen, with a solid understanding of market dynamics, distribution channels, and business drivers. - Excellent command of English, both written and spoken, with strong communication and presentation skills. - Proven ability to build and maintain strong client relationships, with a customer-focused mindset. - Strong leadership, strategic thinking, and interpersonal skills, with the ability to influence and collaborate across teams. - Based in Phuket or Bangkok, with flexibility to travel as required. Additional Information Please send your enquiry or CV directly to [email protected]

Job Description •Provide strategic leadership and direction for all hotel operations by driving operational excellence and key strategic initiatives, ensuring effective cross-functional collaboration, and full alignment with Novotel brand standards and Accor's business objectives and governance frameworks. •Lead the resolution of complex guest concerns and service recovery initiatives, professional, and effective outcomes that enhance guest satisfaction, loyalty, and brand reputation. •Oversee and planning of hotel facilities, including upgrading, renovation, procurement, maintenance, hotel expenses and asset management to ensure safe, secure, and future-ready operations. •Build and sustain a performance-driven culture by providing strategic leadership in workforce planning, recruitment, talent development, and organizational capability, ensuring a highly engaged workforce that consistently delivers exceptional results for guests, employees, owners, and Accor. Qualifications •Minimum 5-10 years of progressive management experience in the hospitality industry, with at least 2 years of experience as an Executive Assistant Manager, Director, or other senior leadership roles with strong experience in the Rooms department. •We encourage applicants with a passion for customer service and a strong record of operational experience to apply. •Excellent leadership and people management skills with the ability to inspire and develop high-performing teams Must be fluent in Thai, including spoken, reading, and written communication skills.

Job Description - Direct and oversee the functionality and safety of the hotel which are mechanical, electrical, plumbing & heating, life and safety system, maintenance of building and kitchen equipment. - Oversee and develop engineering Department operating budget according to the company guidelines. - Manage the maintenance & renovation project. Qualifications - Minimum 5 years of experience in Hotel Industry as a Director level. - Experienced in a hotel renovation / PPM is preferable. - Strong technical competencies & managerial skills.

Job Description - Lead end-to-end People & Culture operations, including employee records, P&C administration, employee relations, and P&C compliance. - Manage the full recruitment and onboarding process, including sourcing, interviewing, hiring, employment contracts, and exit procedures. - Oversee Visa and Work permit applications, renewals, P&C documentation, performance appraisal tracking, and ensure compliance with immigration, labor laws, and company policies. - Develop and implement employee engagement initiatives, internal communications, training programs, and staff activities to strengthen workplace culture - Monitor market salary trends and recommend competitive compensation and benefits packages to attract, retain, and develop top talent. - Provide expertise in the Eagle System to support efficient P&C operations and system administration. Qualifications - Bachelor’s Degree in Human Resources Management / Hotel Management or a related field. - Minimum 3 years of Human Resources Management experience - Excellent reading, writing and oral proficiency in English language - Proficient in MS Excel, Word, & PowerPoint

Job Description - Overseeing and managing daily operations of hotel restaurants, room service, banquets to ensure high-quality service, guest satisfaction, and profitability. - Collaborate with chefs to design menus that balance quality, variety, and cost-efficiency. Monitor food and beverage costs, control waste, and manage inventory. - Prepare budgets, forecast sales, analyze financial reports, and implement strategies to maximize revenue and reduce costs. Qualifications - Strong interpersonal skills to interact with guests, staff, and suppliers. - 5-7 years in F&B operations in managerial roles. - Familiarity with restaurant operations, banquet management, and inventory control.

Job Description •A dynamic leader, highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission. •Hands-on Engineering leader with proven experience managing a complex (combo) hotel property, coordinating outsourced contractors, and driving seamless engineering and maintenance operationsใ while ensuring compliance, safety, and exceptional guest experiences. •Pre-opening hotel experience is preferred in order to plan the opening of Mercure Bangkok Future Park Rangsit in late Q4 2027. •Responsible for implementing Accor engineering and ensure compliance with health, safety, security, and environmental standards, including WHS, HACCP, fire and life safety regulations, emergency response. •Lead all engineering and maintenance operations, ensuring the effective upkeep of hotel facilities, guest rooms, equipment, and assets through preventive maintenance programs and regulatory compliance. •Procedures, Accor ALERT requirements, and sustainability initiatives. •Collaborate with hotel departments to deliver exceptional guest experiences, promptly resolving maintenance issues, minimizing operational disruptions, and supporting the hotel's business and financial objectives. Qualifications •Bachelor’s degree in Engineering or equivalent •Excellent reading, writing and oral proficiency in English language •Good working knowledge of MS Excel, Word, & PowerPoint

Job Description - Lead the Marketing Communications strategy for Sofitel Bangkok Sukhumvit and Mercure Bangkok Sukhumvit 11. - Oversee brand management, PR, digital marketing, social media and marketing campaigns across both properties. - Ensure brand consistency across all communication channels. - Build strong relationships with media, agencies, and key partners to enhance brand visibility. - Monitor campaign performance, identify new opportunities, and manage the Marketing Communications budget. Qualifications - Minimum 3 years' experience in a senior Marketing Communications role within the hospitality industry, preferably in a cluster or multi-property environment. - Strong leadership skills with expertise in brand management, PR, digital marketing, social media and content creation, plus communication skills with excellent Thai & English proficiency. - Good understanding of hospitality market trends, branding and digital marketing. - Strong communication, project management and stakeholder management skills. Additional Information -

Job Description Job Purpose Lead and oversee all Food & Beverage operations to maximize revenue, profitability, guest satisfaction, and team engagement while maintaining exceptional service standards and operational excellence. Key Responsibilities - Develop and execute the Food & Beverage strategy, budget, forecasts, and promotional plans to achieve financial and operational goals. - Oversee the daily operations of all F&B outlets, including Restaurants, Bars, Banquets, Room Service, Stewarding, and Kitchen. - Drive revenue growth through innovative dining concepts, events, menu development, and effective cost control. - Ensure outstanding guest experiences by maintaining high-quality food, beverage, and service standards. - Lead, coach, develop, and inspire the F&B leadership team, including recruitment, performance management, and talent development. - Collaborate with the Executive Chef and department leaders on menu planning, pricing strategies, and operational improvements. - Monitor business performance, prepare management reports, and recommend strategies to enhance profitability and guest satisfaction. - Ensure compliance with hotel policies, health & safety regulations, and company standards while fostering an inclusive and positive workplace culture. Qualifications - Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. - Minimum 8–10 years of progressive Food & Beverage management experience, with at least 3 years in a senior leadership role within an upscale or luxury hotel. - Strong leadership, people management, and coaching skills with the ability to build high-performing teams. - Proven experience in managing multiple F&B outlets, including restaurants, bars, banquets, room service, and stewarding. - Strong financial acumen with experience in budgeting, forecasting, cost control, revenue management, and profitability analysis. - Excellent knowledge of food, beverage, wine, and current hospitality trends. - Outstanding communication, interpersonal, negotiation, and problem-solving skills. - Guest-focused with a passion for delivering exceptional service and luxury hospitality experiences. - Strong organizational and project management skills with the ability to prioritize and manage multiple initiatives. - Proficient in Microsoft Office and hotel POS/PMS systems. - Excellent command of written and spoken English; additional language skills are an advantage. - Flexible to work evenings, weekends, and public holidays as required by business operations. Additional Information Benefits: - Life & Health insurance - Duty Meals - Provident fund - Heartist Card

Job Description - Oversee the daily operations of the Teppanyaki kitchen, ensuring authentic Japanese cooking techniques, exceptional food quality, consistency, and an engaging guest dining experience. - Supervise food preparation, mise en place, inventory control, and kitchen operations while ensuring compliance with HACCP, food safety, and hygiene standards. - Lead, train, and develop the Teppanyaki kitchen team, maintaining high culinary standards, productivity, and excellent teamwork. - Support menu development, recipe standardization, food cost control, and the introduction of seasonal or specialty Teppanyaki offerings in collaboration with the Executive Chef. - Monitor food costs, minimize waste, maintain inventory levels, and ensure the proper use and maintenance of kitchen equipment. - Collaborate with the Front of House team to deliver seamless service, handle guest feedback and special dietary requests, and create memorable dining experiences through interactive Teppanyaki cooking. Qualifications - Minimum 5 years of experience in professional kitchens. - At least 2–3 years of experience as a Sous Chef or Junior Sous Chef. - Proven experience in a traditional Teppanyaki restaurant. - Hotel experience is preferred but not required. Candidates from stand-alone restaurants are welcome to apply.

Job Description - Oversee the daily operations of the Teppanyaki kitchen, ensuring authentic Japanese cooking techniques, exceptional food quality, consistency, and an engaging guest dining experience. - Supervise food preparation, mise en place, inventory control, and kitchen operations while ensuring compliance with HACCP, food safety, and hygiene standards. - Lead, train, and develop the Teppanyaki kitchen team, maintaining high culinary standards, productivity, and excellent teamwork. - Support menu development, recipe standardization, food cost control, and the introduction of seasonal or specialty Teppanyaki offerings in collaboration with the Executive Chef. - Monitor food costs, minimize waste, maintain inventory levels, and ensure the proper use and maintenance of kitchen equipment. - Collaborate with the Front of House team to deliver seamless service, handle guest feedback and special dietary requests, and create memorable dining experiences through interactive Teppanyaki cooking. Qualifications - Minimum 5 years of experience in professional kitchens. - At least 2–3 years of experience as a Sous Chef or Junior Sous Chef. - Proven experience in a traditional Teppanyaki restaurant. - Hotel experience is preferred but not required. Candidates from stand-alone restaurants are welcome to apply.

Job Description - Lead end-to-end People & Culture operations, including employee records, P&C administration, employee relations, and P&C compliance. - Manage the full recruitment and onboarding process, including sourcing, interviewing, hiring, employment contracts, and exit procedures. - Oversee Visa and Work permit applications, renewals, P&C documentation, performance appraisal tracking, and ensure compliance with immigration, labor laws, and company policies. - Develop and implement employee engagement initiatives, internal communications, training programs, and staff activities to strengthen workplace culture - Monitor market salary trends and recommend competitive compensation and benefits packages to attract, retain, and develop top talent. - Provide expertise in the Eagle System to support efficient P&C operations and system administration. Qualifications - Bachelor’s Degree in Human Resources Management / Hotel Management or a related field. - Minimum 3 years of Human Resources Management experience - Excellent reading, writing and oral proficiency in English language - Proficient in MS Excel, Word, & PowerPoint