Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Why this role is important to Visa
This role is critical to growing Visa's fintech and digital banking business in Thailand. As Visa's commercial leader across a portfolio of strategic fintech and digital banking clients, the Director will help shape long-term partnerships, elevate executive engagement, expand adoption of Visa's solutions, and translate changes in the payments landscape into meaningful commercial opportunities for both clients and Visa.
Job Description
What’s it all about?
This role is directly responsible for the end-to-end leadership, strategic account management and revenue of a diverse portfolio of local Fintechs and Digital Banks including the line management of another Visa account executive. The position is focused on driving great client outcomes and diversifying the business via Value-Added Services and Commercial & Money Movement Solutions through identifying, structuring and executing growth opportunities while expanding Visa’s share of wallet across the fintech and digital banking ecosystem.
Benchline Reports, a New York market research publisher, is hiring a Senior Researcher: $120,000 per year, full-time or part-time, remote (open to candidates worldwide), hybrid or on-site. Requirements: Bachelor's degree and 5+ years in market research, business analysis or consulting, strong spreadsheet and SQL, Python or R skills, and clear writing. You will design studies, analyze data and write benchmark reports. Apply at [email protected] or see https://benchlinereports.com/. Based at 30 Hudson Yards, Suite 2500, New York, NY 10001.
Success in this role requires extensive knowledge of payments combined with a passion for innovation, strong communication and influencing skills, and a targeted focus on driving revenue growth and business outcomes for Visa and our clients. Reporting to the Country Manager, the role currently manages one direct Account Executive.
What we expect of you, day to day
Delivery of financial targets and OKRs across client portfolios
Ability to identify new opportunities, revenue generating ideas and utilise Visa solutions to grow our business with the client portfolio.
Develop and execute strategic account plans in conjunction with account executive team and other internal stakeholders to achieve targets.
Develop, executive and monitor client investment plans in conjunction with account executive team to ensure all partnership incentives are allocated to maximise ROI for client and Visa.
Own end-to-end commercial deal execution, including opportunity identification, commercial structuring, business case development, negotiation, contractual commitments, incentive management and delivery against agreed outcomes.
Drive growth across Visa's Consumer Payments, Commercial & Money Movement Solutions and Value-Added Services portfolios by identifying and executing opportunities that create mutual value for clients and Visa.
Drive Value-Added Services revenue growth across Advisory, Risk Solutions, Data Solutions, Acceptance Solutions, Marketing Services, Issuing Solutions, Loyalty and other strategic solution areas. Responsible for the client executive engagement models to establish and maintain positive and constructive relationships with key client contacts – act as internal subject matter expert on client portfolio, to support executive engagement.
Act as the ‘voice of the client’ within Visa, by interpreting clients business plans strategic priorities and communicating within Visa.
Apply a consultative and client-centric approach to understand client growth ambitions, market challenges and strategic priorities, tailoring Visa's capabilities and solutions to support their objectives.
Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support.
Responsible for achieving or exceeding client satisfaction/net promoter scores.
Co-ordinate and present regular portfolio insights, business and industry updates to the clients delivering thought leadership and global best practices
Monitor fintech, digital banking, embedded finance and payments industry developments to anticipate client needs, identify emerging opportunities and strengthen Visa's competitive position in Thailand
Regular communication with Visa Global Account teams on client account plans and performance, incentive management and general client matters.
Represent Visa in strategic client engagements, industry forums and ecosystem discussions, contributing expertise on fintech innovation, digital banking and emerging payments trends.
Qualifications
What we are after:
Extensive business experience with related sales and account management experience in the payments or technology industry
Strong business development and negotiation skills, proven track record of successfully pitching for new business and/or growing business with existing clients
Results oriented individual who delivers a positive impact on business performance
A record in leading and developing high performance team members/ teams
Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client and internal executives
Experience in strategic account plan development and management. Successfully executing against them with a collaborative mind-set
Strong commercial acumen and astuteness
Self-starter with exemplary organisational and issue resolution management skills
Significant stakeholder management experience with a proven ability to manage and grow cross functional relationships locally, regionally and globally.
And if you have some of these, even better:
Curiosity around all things payments; you stay current and up to date with the latest innovation and digital trends
Champion bold ideas and new ways of doing things
Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business
Role model Visa’s Leadership Principles – Lead Courageously; Obsess about Customers; Collaborate as One Visa; Execute with Excellence
Actively promote an environment of inclusion and diversity.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.
The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
• Develop and execute business development strategies aligned with revenue and profitability
targets.
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract
negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content,
Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and
profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business
opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
Qualifications
• Bachelor’s or Master’s degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.
About The Role
As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors.
You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an
end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video
Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not
the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager
at signature. The commercial relationship stays with you — for the next deal, and the next.
Your five-step mandate:
1. Target — Work the CCO's named account list and meet existing clients to find the next service line.
2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
3. Feasibility — Price the package. Prove we can staff it and deliver at margin.
4. Pitch — Present to brand leadership and close the commercial terms.
5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next
deal.
Key Responsibilities
1. Win new clients — solutioning, then the pitch
• Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the
right delivery leads early.
• Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
2. Grow the clients we have — upsell and cross-sell
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next
deal.
• You own the client relationship.
3. Prove we can deliver it — package feasibility
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
Qualifications
Must-have — no offer without these
• Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving
muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven
service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked.
Strongly wanted — the tie-breakers
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your
default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same
day.
• Judgement: Willing to say no to a bad-fit brief — including one that came from the top.
How We'll Assess You
Four steps. We test the work, not the CV.
1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not
the others.
2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions.
3. Pitch — You present the solution to a panel, as you would to the client.
4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim.
Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
What You'll Get
• Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes
how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service
lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics,
dermatology beauty, and FMCG.
• New-business PC1 target set at appointment— a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't
figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).
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