Industry CTO - Retail & Consumer Goods

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Salesforce Industry CTO will shape Salesforce’s industry technology vision across ASEAN and help customers translate business ambition into measurable outcomes. An ideal candidate would combine industry expertise, technical architecture experience, and a “founder’s mindset” to guide transformation and support strategic growth. An ideal candidate would be passionate about AI and data platforms and bring deep, hands-on Salesforce technology expertise. The successful candidate will personally build solutions, demos, and prototypes, develop trusted C-level relationships with key customers, and champion Salesforce’s technology point of view for the industry. They will work across customers, sales, solution engineering, product management, and partners, representing the voice of ASEAN customers to shape product direction and development. The Experience An ideal candidate would have: - Industry and ASEAN expertise: Strong understanding of relevant industry business models, operating processes, and regulatory considerations, with experience navigating diverse ASEAN markets. - Industry trends and disruptions: Demonstrated ability to assess emerging technologies, changing customer expectations, regulatory shifts, and disruptive business models—and translate them into strategic recommendations. - Enterprise transformation: A track record of guiding large-scale Industry themed transformation across business lines. - C-level relationships and commercial impact: A track record of developing sustained, trusted relationships with C-level leaders at key customers in ASEAN, influencing technology investment decisions, and building business cases tied to measurable outcomes. - AI passion and hands-on expertise: Demonstrated passion for AI through continuous learning, experimentation, and practical application, with deep expertise in at least one relevant area and a track record of personally building demos and prototypes for customer use cases. - Hands-on Salesforce expertise: Deep practical knowledge of Salesforce technology and experience personally designing, configuring, and building solutions, demos, and prototypes across relevant clouds and industry capabilities. An ideal candidate would be comfortable going deep into architecture, data, integration, and implementation details, with a clear understanding of platform strengths and limitations. - Product influence: Experience synthesizing customer needs across markets into prioritized product recommendations and collaborating with product management to influence roadmaps. - Ecosystem leadership: Experience aligning partners and internal teams and mentoring technical talent. - Competitive landscape: Strong understanding of Salesforce’s competitors, alternative platforms, and architectural trade-offs, alongside the competitive pressures, emerging entrants, and differentiation opportunities facing customers. What You’ll Actually Be Doing The successful candidate will: - Shape and champion the industry technology point of view: They will develop and promote Salesforce’s technology point of view for the industry through original perspectives, published content, and executive presentations, connecting industry trends and disruptions with measurable business value. - Represent Salesforce as an industry technology expert: They will speak at industry events, forums, executive roundtables, and customer presentations, communicating Salesforce’s technology point of view with credibility. They will turn these perspectives into reusable industry assets and guidance and mentor technical teams. - Develop trusted C-level customer relationships: They will build and sustain trusted relationships with C-level leaders at key ASEAN customers, acting as an industry technology advisor on investment, enterprise architecture, and transformation while building preference for Salesforce. - Support strategic growth: They will partner with sales and solution engineering on major opportunities, business cases, and executive engagement. - Represent ASEAN customers in product development: They will act as the conduit to Salesforce Product Management, translating regional customer needs into prioritized recommendations that shape product roadmaps and development. They will close the feedback loop with customers and account teams. - Build Salesforce solutions, demos, and prototypes: They will personally get deep into Salesforce technology and work alongside technical teams to build industry solutions, demos, and AI prototypes that make the technology tangible, validate feasibility and business value, and support customer decisions. - Apply competitive insight: They will monitor Salesforce’s competitive landscape and customers’ market dynamics to inform positioning, technology choices, and differentiation strategies. You’re Our Person If... An ideal candidate would demonstrate: - Customer-focused and commercially minded: An ability to understand customers’ ambitions and competitive pressures, represent their needs, and connect recommendations to measurable outcomes. - Credible and collaborative: Clear communication, objective assessment of alternatives, constructive challenge, and an ability to build trust across customers, product management, technical teams, and partners. - Founder mindset and ownership: A can-do attitude, a passion for AI, and a willingness to get hands-on. They would be resourceful, turn ambiguity into action, experiment thoughtfully, and own outcomes from idea through execution. Even Better If... An ideal candidate would have strong relevant industry / technology experience and would already be operating at Director level or demonstrate the leadership scope, executive influence, and track record to step into a Director role. They would have built deep industry credibility through one or both of these career paths: - Within an industry customer organization: Progressed from hands-on technology roles into senior architecture or technology leadership, with substantial tenure in the target industry and firsthand accountability for delivering and operating business-critical solutions. Or, - Within a technology or solutions vendor: Built a sustained career serving the target industry, progressing into senior technical or advisory roles and guiding multiple customers through complex technology decisions and transformation. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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