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Supplier Quality Engineer – Semiconductor
Position Summary
Lumentum is seeking an Principal Supplier Quality Engineer (SQE) to drive supplier quality excellence for semiconductor commodities supporting next-generation AI clusters, hyperscale cloud data centers, coherent optical communications, silicon photonics, and advanced photonic technologies.
As the SQE for Semiconductor Commodities, you will partner closely with Design Authority, Product Engineering, Manufacturing Engineering, Commodity Management, Reliability Engineering, and strategic suppliers to ensure supplier capability, manufacturing readiness, product quality and process stability throughout the complete product lifecycle—from technology development and supplier selection through New Product Introduction (NPI), production ramping up, and sustaining manufacturing.
This role is ideal for a technically strong engineer with expertise in semiconductor manufacturing, advanced packaging technologies, and supplier development. Success requires the ability to influence technical decisions across global organizations while developing supplier capabilities that enable innovation, manufacturing scalability, and world-class product quality.
Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.
The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
• Develop and execute business development strategies aligned with revenue and profitability
targets.
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract
negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content,
Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and
profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business
opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
Qualifications
• Bachelor’s or Master’s degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.
Serve as the Supplier Quality Engineer for Lumentum's Semiconductor Commodity portfolio.
Own the supplier quality strategy supporting semiconductor technology roadmaps across multiple Business Units.
Provide supplier quality leadership throughout the complete product lifecycle, from technology development through sustaining production.
Partner with Design Authority, Product Engineering and Commodity Management to influence supplier selection, manufacturing strategy, technology roadmaps, and supplier capability development.
Support multiple concurrent NPI programs while balancing business priorities, supplier readiness, manufacturing capacity, and technology maturity.
Supplier Quality & Supplier Development
Lead supplier qualification, manufacturing capability assessments, process audits, and supplier process readiness evaluations for strategic semiconductor suppliers.
Evaluate supplier manufacturing maturity, process capability, and operational excellence across wafer fabrication, assembly, packaging, and test operations.
Develop supplier improvement roadmaps focused on quality, yield, process capability and stability, manufacturing robustness, and operational excellence.
Identify supplier risks and develop mitigation strategies supporting business continuity, supply resiliency, and product quality.
Drive Lean Manufacturing, Six Sigma, and continuous improvement initiatives with strategic suppliers.
New Product Introduction (NPI)
Partner with Design Authority, Product Engineering, Manufacturing Engineering, and Program Management to ensure supplier readiness for new product introductions.
Participate in Design Reviews, Design for Manufacturability (DFM), and Design for Excellence (DFX) activities with Engineering teams and suppliers.
Lead supplier process qualification, First Article Inspection (FAI), process validation, and production readiness activities.
Support production ramping, foundry transfers, manufacturing transfers, localization initiatives, supplier capacity expansion, tool qualification, and dual-source qualification projects.
Ensure suppliers consistently meet quality, reliability, manufacturability, and delivery requirements prior to production release.
Engineering & Technical Leadership
Act as the primary technical quality interface between Lumentum and strategic semiconductor suppliers.
Influence engineering and supplier decisions without direct authority through technical expertise and data-driven decision making.
Lead supplier technical reviews, quality reviews, executive escalations, and corrective action activities.
Drive supplier capability development across advanced semiconductor manufacturing technologies, wafer fabrication processes, assembly, packaging, and automated manufacturing systems.
Support Engineering organizations with supplier manufacturing expertise during technology development, process qualification, product industrialization, and technology transfers.
Cross-Functional Collaboration
Work closely with Design Authority, Product Engineering, Commodity Management, Manufacturing Engineering, Reliability Engineering, Operations, Program Management, and Customer Quality.
Support supplier changes, value engineering initiatives, localization programs, manufacturing optimization, and cost reduction projects.
Utilize supplier quality metrics, statistical analysis, SPC, and manufacturing data to improve supplier capability and product quality.
Drive proactive supplier risk management, manufacturing readiness, and long-term supplier development throughout the product lifecycle.
Required Qualifications
Bachelor's degree in Electrical Engineering, Materials Science, Semiconductor Engineering, Physics, Chemical Engineering, or a related engineering discipline.
Minimum 8 years of experience in Supplier Quality Engineering, Manufacturing Quality, Product Quality, Process Engineering, or Quality Engineering within a high-technology semiconductor manufacturing environment.
Technical understanding of semiconductor manufacturing technologies, including wafer fabrication, epitaxial growth, lithography, thin-film deposition, etch, CMP, bumping, wafer probing, singulation, assembly, packaging, and final test.
Experience with compound semiconductor or photonic technologies such as InP, GaAs, Silicon Photonics, CMOS, SOI, or advanced semiconductor packaging.
Experience supporting supplier qualification, process validation, New Product Introduction (NPI), foundry qualification, manufacturing transfer, and production ramp activities.
Knowledge of semiconductor quality systems, statistical process control, process capability analysis, FMEA, Control Plans, Measurement System Analysis (MSA), JEDEC qualification standards, and structured problem-solving methodologies.
Familiarity with semiconductor reliability qualifications, including HTOL, HAST, thermal cycling
Familiarity with 8D failure analysis techniques.
Excellent communication, organizational, project management, and leadership skills.
Demonstrated ability to influence cross-functional technical decisions across engineering, manufacturing, sourcing, and supplier organizations.
Willingness to travel domestically and internationally (approximately 20–30%).
Why Join Lumentum?
At Lumentum, Supplier Quality Engineering is evolving into a strategic engineering organization that partners closely with Design Authority, Product Engineering, Manufacturing Engineering, and our global semiconductor supply base to enable innovation and business growth.
As the SQE for Semiconductor Commodities, you will help shape supplier technology roadmaps, influence supplier selection, accelerate new product introductions, and develop the manufacturing capabilities required to deliver the next generation of AI networking, silicon photonics, coherent optics, and advanced semiconductor technologies. Your work will directly impact the performance, scalability, reliability, and supply resilience of the semiconductor devices powering the world's most advanced communications infrastructure.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
About The Role
As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors.
You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an
end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video
Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not
the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager
at signature. The commercial relationship stays with you — for the next deal, and the next.
Your five-step mandate:
1. Target — Work the CCO's named account list and meet existing clients to find the next service line.
2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
3. Feasibility — Price the package. Prove we can staff it and deliver at margin.
4. Pitch — Present to brand leadership and close the commercial terms.
5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next
deal.
Key Responsibilities
1. Win new clients — solutioning, then the pitch
• Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the
right delivery leads early.
• Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
2. Grow the clients we have — upsell and cross-sell
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next
deal.
• You own the client relationship.
3. Prove we can deliver it — package feasibility
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
Qualifications
Must-have — no offer without these
• Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving
muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven
service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked.
Strongly wanted — the tie-breakers
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your
default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same
day.
• Judgement: Willing to say no to a bad-fit brief — including one that came from the top.
How We'll Assess You
Four steps. We test the work, not the CV.
1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not
the others.
2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions.
3. Pitch — You present the solution to a panel, as you would to the client.
4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim.
Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
What You'll Get
• Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes
how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service
lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics,
dermatology beauty, and FMCG.
• New-business PC1 target set at appointment— a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't
figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).
Who This Role Is For
We're hiring across two levels in this track. Apply once — we'll calibrate during the interview.
- Account Manager (3–5 yrs) — You own a client brand portfolio end-to-end as an individual contributor. You think like a brand strategist and execute like a commerce operator.
- Senior Account Manager (5–8 yrs) — You own larger or more strategic brand portfolios, manage 1–2 indirect reports, and sit shoulder-to-shoulder with the Account Director on planning, growth, and client leadership.
About The Role
As Account Manager / Senior Account Manager, you'll own the brand, marketing, and
commercial growth of an assigned client portfolio — translating brand strategy into executable plans across TikTok Shop, Shopee, Lazada, and beyond. You'll partner closely with client brand teams, internal Ripples functions (IMC, media, livestream production, creative, operations, fulfillment), and the Account Director.
This is a hybrid role: part senior client partner, part brand strategist, part commercial operator.
At the SAM level, you'll also start growing the next generation of the team.
Key Responsibilities
• End-to-End Brand Ownership: Own the brand strategy, GTM, and commercial performance
of an assigned client portfolio. Translate client objectives into integrated plans that drive
sales, share, and brand health.
• Client Partnership: Serve as the primary day-to-day partner for the client — lead business
reviews, planning sessions, and performance discussions. Build trust as a strategic advisor,
not just an executor.
• Marketing Campaigns & GTM: Plan and execute integrated 360 campaigns across product launches, hero SKU activations, and seasonal moments. Lead go-to-market from concept through post-launch review.
• Social Commerce Strategy & Execution: Direct the livestream, affiliate, short-video, and
creator playbooks for the brand. You're accountable for the calendars, the outcomes, and the next experiment to try.
• E-commerce & Retail Activation: Drive growth across TikTok Shop, Shopee, Lazada, and DTC; build the playbook for entry into modern trade and premium retail when the brand is ready. Own merchandising, promo calendars, and channel-level performance.
• Performance & Insights: Monitor sales, campaign performance, traffic, conversion, and platform KPIs. Translate insights into clear next plays — landed in decision-ready reports for the Account Director and client.
• Commercial Growth: Drive account growth through upselling, cross-selling, and identifying new opportunities. Support commercial negotiations, budgeting, and forecasting alongside the Account Director.
• Cross-Functional Orchestration: Quarterback Ripples' delivery engine for your portfolio — IMC, media, livestream production, creative, operations, fulfillment — to execute campaigns on-brand, on-time, and on-target.
• (SAM only) Team Leadership & Talent Development: Lead, coach, and grow 1–2 indirect reports. Set clear KPIs and expectations, give feedback that compounds, and build a culture of ownership and learning.
Qualifications
• Account Manager: 3–5 years of experience in account management, brand management,
marketing, e-commerce, or trade marketing.
• Senior Account Manager: 5–8 years of experience, including hands-on people leadership or substantive mentoring of juniors.
• Proven track record growing brands on TikTok Shop, Shopee, and Lazada, with hands-on experience across livestream, affiliates, short video, and creator/KOL programs — you understand how the social commerce flywheel actually spins.
• Strong commercial mindset — you can read a P&L, drive negotiations, and find the next
pocket of growth.
• Excellent client communication, presentation, and stakeholder management — you can hold the room with senior client partners.
• Data-focused with strong analytical and problem-solving skills; advanced Excel / Google Sheets and confidence with platform analytics.
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT,
Claude, image/video generators, analytics co-pilots, automation tools) to scale output,
sharpen decisions, and unlock leverage across your work and team.
• Working-level English to partner with global brand clients and regional stakeholders.
• Bachelor's degree in Marketing, Business Administration, Communication Arts, or related fields.
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