·Posted 3 months ago

Technical Support Specialist

Bangkok, ThailandFull-time

POSITION CLOSED

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LevelNot specified

Job typeFull-time

FormatNot specified

LocationBangkok, Thailand

IndustryNot specified

AI InterviewNot available

About this role

What you’ll Do:
Provide expert level 2 technical support for various LMWN products to customers and internal partners.
Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
Work with all stakeholders to enhance customer’s support experiences.
Call out major, elusive, and recurrent issues that are impacting clients.
Contribute product/technical troubleshooting knowledge-based articles for internal teams.
Able to work shifts and on weekends including holidays (a rotation basis).
What you’ll Need:
Proven experience in Application Support, DevOps, or SRE team.

LINE MAN Wongnai

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Bangkok, Thailand

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Technical Support Specialist

This role is no longer accepting applications

About this role

LINE MAN Wongnai

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