About this role
- Why LINE MAN Wongnai
- LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.
- As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.
- Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.
- What you'll do:
- Invoicing & Billing:
- Generate and distribute accurate invoices to customers in a timely manner, ensuring adherence to company policies and customer specific requirements.
- Verify billing data, investigate, and resolve any discrepancies or issues.
- Process credit memos, adjustments, and refunds as required, ensuring proper documentation.
- Cash Application:
- Accurately and efficiently post customer payments (checks, wire transfers) to the correct accounts and invoices.
- Perform daily reconciliation of cash receipts with bank statements and resolve any variances.
- Proactively investigate and resolve unapplied cash, payment discrepancies, and short payments.
- Collections:
- Manage a portfolio of customer accounts, proactively contacting customers regarding overdue accounts via phone, email, and mail, following established collection policies and procedures.
- Develop and execute effective collection strategies for challenging accounts, negotiating payment plans and following up on commitments to ensure adherence.
- Research, analyze, and resolve billing and payment disputes in a timely manner to facilitate collections, coordinating with sales, customer service, and other relevant departments.
- Maintain detailed and accurate records of all collection activities, communications, and promises to pay within the AR system.
- Prepare and analyze aging reports regularly to identify delinquent accounts, prioritize collection efforts, and assess potential bad debt risk.
- Escalate complex or high-risk delinquent accounts to management with clear summaries and recommended actions.
- Reconciliation & Reporting:
- Perform regular reconciliation of the accounts receivable sub-ledger to the general ledger, identifying and correcting discrepancies.
- Prepare periodic AR aging reports, collection forecasts, DSO (Days Sales Outstanding) analysis, and other relevant financial reports for management review.
- Assist with month-end and year-end closing procedures related to accounts receivable, ensuring accurate cut-off.
- Customer Service & Relationship Management:
- Serve as a primary point of contact for customer billing inquiries and issues, providing professional and timely responses.
- Build and maintain positive, professional relationships with customers to foster a collaborative environment and facilitate timely payments.
- Collaborate cross-functionally with sales, customer service, and other internal departments to efficiently resolve customer issues impacting collections.
- What you'll need:
- Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred but not always required).
- 0–2 years of experience in Accounts Receivable, collections, general accounting, or a similar finance-related role.
- Strong collection skills, with the ability to professionally follow up on overdue accounts, negotiate payment arrangements, and resolve billing issues efficiently.
- Strong verbal and written communication skills, especially in handling customer inquiries and disputes.
- Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables) and other MS Office tools.
- Ability to learn and adapt to new systems quickly.
- Excellent attention to detail and accuracy in processing and reconciling transactions.
- Good organizational and time-management skills.
