About this role
- At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
- Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
- Dow Thailand has an exciting opportunity for a Senior Technical Service & Development Specialist, located in Bangkok, Thailand. Under this position you will support customer needs by leading the development of new applications. You will provide technical knowledge on the use, handling, and management of Dow Building and Infrastructure products under Dow Consumer Solutions Business. Use understanding of the customer to define projects that deliver technical solutions to customers and markets.
- Dow Products: Building, Construction and Infrastructure | Dow Inc.
- Responsibilities / Duties:
- Help to develop Building and Infrastructure business (B&I) (applications such as weather seal, structural glazing etc.) under Dow consumer solutions (DCS) by technical support and application development Silicone sealant and other building and construction related products based on silicone and other chemistries.
- Identifying new opportunities for unmet customer needs or new applications and converting growth opportunities to commercial success by working together with cross functional team members such as commercial, marketing, manufacturing and R&D.
- Possess a thorough knowledge of assigned Dow products, available chemistries, performance properties and targeted applications, and uses the knowledge to drive technical discussions at customers on suitability of material to customer specific application. Advice customers such as material properties, how to apply material and troubleshooting. Work with R&D labs to generate data for existing materials or new product development and assess material properties for suitability on customer’s substrates.
- Understand Building and Infrastructure industry, standards and value chain, Oversee Dow’s project services including substrate testing, blueprint review, on site (job site and/or manufacturing facility), and deliver training and recommend products to customer & sealant bite/ joint calculations. Prepare warranty reports in COOL (construction online system), ultimately providing project warranties.
- Deliver excellent customer experience for existing and prospective customers with a customer-centric mindset and ensure consistent experience across different touchpoints with Dow. Delivers presentations with clear results and proposals to influence internal and external audiences. Convince others about differentiated technical solutions. Understands how business value is created for Dow and the customer.
- Engage cross-functional stakeholders (commercial, technical) to drive innovation growth and provide insights on competitive technologies in market meetings and Presents at industry conferences on behalf of Dow.
- Appropriately documents work in the form of internal reports/presentations, technology manuals, knowledge management resources, external reports, and ICD/patents when appropriate.
- Demonstrates safe work practices per need to support safety culture
- Qualifications:
- Preferred Bachelor's or Master's degree in Chemistry or Materials Engineering, Material Science. Advantageous who posses construction industry related degree (building sciences) or civil engineer / architect with construction Materials/chemical experience.
- Desired 5 years of relevant working experience with strong interpersonal skills and customer facing skills.
- Desired: Project management Experience, Sealants and Building materials chemistry and application knowledge, familiarity with local building codes and Industry Certifications, understanding of construction practices and customer products/business models, experience with OEM factory (Original Equipment Manufacturer) and construction site environments.
- Thai native speaking.
- Excellent Verbal, written and presentational skills both Thai and English.
- English communication with min. TOEIC = 700.
- Safe working understanding at customer sites/ during factory visits.
- Able to travel (~30% of time).
- Preferred Skills:
- Technical Expertise in Materials Science - Deep understanding of silicone sealants and other building/construction-related products. Ability to assess material properties, advise on application methods, and troubleshoot issues.
- Application Development & Innovation - Experience in developing new applications and identifying unmet customer needs. Ability to convert technical opportunities into commercial success through collaboration.
- Customer-Centric Communication - Strong skills in technical presentations, training delivery, and customer engagement. Ability to deliver a consistent and excellent customer experience across touchpoints.
- Cross-Functional Collaboration - Proven ability to work with commercial, marketing, manufacturing, and R&D teams. Skilled in managing project services like substrate testing, blueprint review, and warranty preparation.
- Documentation & Knowledge Sharing - Competence in creating technical reports, manuals, and presenting at industry conferences.
- Benefits – What Dow offers you
- We invest in you.
- Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
- Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
- Join our team, we can make a difference together.
- About Dow
- Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
- As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.