[Supply Central] Senior Specialist, Supply Operations (Bangkok)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world. Get to Know our Team: Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. Get to Know our Team: One Supply is a team of creative entrepreneurs which design tailored business and product solutions for our partners and help them generate incremental value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business. In this Role, you'll get to: - Build, support, and optimize the backend office tools the Supply team uses to intake, route, handle, and report operational work - Identify and resolve operational issues — and turn recurring ones into lasting process or tool fixes - Optimize workflows and collaboration - work closely with Supply, Operation, Support teams, and other cross functional departments to improve how work moves between teams and markets - Design and develop reporting, lists, and workflows for internal use (Power Apps, Power Automate, SQL, Python where needed) - Share and seek out best practices and knowledge - Drive end-to-end project initiatives – run your own strategic operational initiatives from initial idea through final launch, taking complete ownership of outcomes, timelines and stakeholder management What You’ll Need To Succeed: - Excellent problem solving and prioritization skills — you can take a messy SOP and turn it into a highly structured, scalable and automated working tool - Strong numerical and analytical skills; comfortable with hotel, booking, payment, and performance data - Ability to communicate technical concepts and operational requirements clearly with multiple and varied stakeholders across the business - Adaptable to new technologies and a quick learner (low-code and code) - Professional “get it done” attitude and work ethic, highly disciplined work habits - Strong attention to detail, especially on mapping workflow routing, status, and edge cases - Energetic and driven personality who is motivated by and adapts well to rapid business and product changes - Creative and innovative with a mindset for continuous improvement, always seeking creative and innovative ways to solve operational challenges. It’s great if you have: - Experience using SQL - Hands-on Power Apps and Power Automate - Python for data cleaning, automation, and report generation - Understanding of APIs or data integration - Comfort using data visualization tools such as Superset, Tableau, Power BI, or Excel charts - Experience owning a live internal tool or operational workflow Equal Opportunity Employer Agoda prides ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. By applying to this job, you agree that Agoda may process your personal data in accordance with Agoda applicants privacy statement. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.