8 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Opportunity:
We're looking for a People Technology Security Specialist to strengthen and enhance the existing security framework across our People Team platforms. This role will focus primarily on ensuring secure access and data governance within Workday (HRIS), while also supporting related systems such as Greenhouse (ATS), Zendesk, Tableau, and various platforms where security oversight is required.
You'll collaborate closely with IT Security, internal and external audit teams, the Data Privacy team, the Employee Relations team, and other stakeholders to drive ongoing improvements to our security framework. You'll be responsible for supporting employee and candidate-related audits, ensuring compliance with GDPR and other data protection regulations, and broadening your expertise across the functional aspects of People systems — because security is integral to everything we do.
In this role, you get to:
Security Architecture & Governance
-
Take ownership of the security architecture for the People Team across all platforms, including Workday, Greenhouse, Zendesk, and Tableau.
-
Design, implement, and maintain secure access controls, role-based permissions, and cross-platform security standards.
-
Build functional knowledge to supplement security responsibilities — understanding how People systems work to make better security decisions.
-
Maintain up-to-date knowledge of and adherence to best practices in data handling, ensuring all data is managed securely and in compliance with relevant regulations and organisational policies.
Compliance & Audit
-
Be actively involved in SOX audits when necessary, collaborating with internal and external auditors to provide required information and ensure compliance with regulatory standards.
-
Support employee and candidate-related audits, ensuring data governance and access controls meet GDPR and other data protection requirements.
-
Partner with the Data Privacy team and IT Security to ensure ongoing compliance with global data protection regulations and organisational policies.
Process Improvement & Operations
-
Lead efforts to continuously improve people data handling workflows — including ticket operations — by identifying process gaps, implementing best practices, and leveraging technology to optimise efficiency and data integrity.
-
Drive automation and tooling improvements that reduce manual security and compliance overhead while maintaining data accuracy and auditability.
-
Develop and maintain documentation for security processes, access governance frameworks, and compliance controls.
Stakeholder Collaboration & Team Development
-
Collaborate closely with IT Security, HR, Employee Relations, Data Privacy, and audit teams to align security practices with business needs.
-
Support, mentor, and potentially lead junior team members — fostering a growth mindset and driving a culture of continuous improvement.
-
Communicate security requirements and risks clearly to stakeholders at all levels, influencing decisions with data and a solutions-oriented approach.
What You'll Need to Succeed:
-
2+ years of solid project management experience.
-
Proven experience in implementing Workday security, including:
-
-
Cross-platform access control design and role-based permission management
-
-
GDPR compliance within Workday and connected People systems
-
Proven awareness of best practices in data handling, with a commitment to upholding data privacy, security, and compliance in all work activities.
-
Demonstrated ability to drive continuous improvement in people data handling processes, with experience optimising ticket operations and ensuring adherence to data management best practices.
-
Strong communication skills with the ability to influence stakeholders at all levels.
-
Excellent analytical and problem-solving abilities, with keen attention to detail.
-
Proven ability to build strong relationships within HR and across functional teams.
-
High sense of ownership, accountability, and a growth mindset.
-
Familiarity with Scrum/Agile methodologies.
-
Enthusiasm for learning and adopting new skills.
-
Proficiency in English (written and spoken).
It's Great If You Have:
-
Workday security certifications or formal Workday training (e.g., Workday Pro Security).
-
Experience working in a SOX-regulated or audit-intensive environment.
-
Familiarity with Greenhouse, Zendesk, or Tableau from a security or access governance perspective.
-
Exposure to data privacy frameworks beyond GDPR (e.g., CCPA, PDPA).
-
Experience in a fast-paced technology or e-commerce company.
-
Background in HRIS operations or people technology alongside security expertise.
#Bangkok #Thailand
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
9 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity
Help build the teams powering Agoda’s global partner network
Agoda is a digital travel platform that helps people experience the world for less. Our Supply organization builds and strengthens Agoda’s global network of accommodation and travel partners, supporting areas such as partner operations, account management, business development, commercial strategy, and market growth.
As an Associate Talent Acquisition Partner supporting Supply, you will manage recruitment for assigned roles and help attract the talent that enables Agoda to grow its partner network and deliver value to partners and travelers worldwide.
Please note: This position is open to Thai nationals only.
You will work closely with candidates, Hiring Managers, recruiters, coordinators, and People Team partners to deliver high-quality hiring outcomes—efficiently, fairly, and with care.
What You’ll Do
- Manage assigned recruitment processes end to end, from intake through offer and pre-onboarding.
- Partner with Supply Hiring Managers to understand hiring needs, provide pipeline updates, and keep recruitment moving.
- Deliver against agreed hiring targets, SLAs, timelines, and quality expectations.
- Create a clear, professional, and engaging experience for every candidate.
- Monitor pipeline health, funnel conversion, candidate freshness, Time in Stage, and offer acceptance.
- Use data to identify risks and recommend practical actions to improve hiring outcomes.
- Identify and escalate challenges such as low pipeline quality, candidate drop-off, delayed feedback, or interviewer availability.
- Maintain accurate recruitment records and follow Agoda’s hiring policies, scorecard standards, and compliance requirements.
- Collaborate with Recruitment Operations, Coordination, Offers, Onboarding, Global Mobility, Compensation and Benefits, HRBP, and other People Team partners.
- Contribute to sourcing activities, recruitment events, referrals, team initiatives, and process improvements.
- Actively seek feedback and build expertise in sourcing, screening, structured interviewing, stakeholder management, candidate experience, and recruitment analytics.
Required Qualifications
We are looking for someone who:
- Takes ownership and keeps recruitment moving without constant follow-up.
- Understands the business context behind the roles they support.
- Anticipates risks and acts before they affect the hiring outcome.
- Uses data to understand pipeline performance and guide actions.
- Communicates clearly, directly, and respectfully with candidates and stakeholders.
- Makes sound decisions and knows when to escalate.
- Protects fairness, confidentiality, compliance, and candidate experience.
- Learns quickly, responds well to feedback, and demonstrates visible growth.
- Builds credibility through reliability, preparation, and follow-through.
What you’ll need:
- Experience or demonstrated interest in Talent Acquisition, recruitment, HR, staffing, or a related field.
- Strong organization, prioritization, communication, and follow-through.
- Ability to manage multiple roles, deadlines, and stakeholders.
- Comfort using data, dashboards, spreadsheets, or recruitment systems.
- Strong attention to detail and sound judgment with confidential information.
- Curiosity, resilience, ownership, and willingness to learn.
- Ability to work effectively in a fast-paced, international environment.
It’s great if you have:
- Experience managing requisitions or end-to-end recruitment processes.
- Experience hiring for commercial, account management, business development, partner management, or operations roles.
- Experience with an Applicant Tracking System.
- Familiarity with recruitment metrics such as Time to Hire, Time to Fill, Offer Acceptance, Interview 1 to Hire, Time in Stage, and Candidate Freshness.
- Experience recruiting in technology, e-commerce, online travel, hospitality, or another fast-moving industry.
- Fluency in English; additional languages are an advantage.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
9 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
We are looking for Commercial Finance Senior Analyst to join our Finance team in Bangkok. This role is based in Bangkok. Relocation is provided.
In this Role, you'll get to:
- Collaborate with senior business partners in impactful projects
- Assist in development of business cases related to Agoda’s strategic priorities
- Own parts of the company’s forecasts
- Contribute to the team’s key analysis and reporting packs
- Be part of a diverse international team of finance professionals
- Help the team provide the necessary information for effective decision-making
What you'll Need to Succeed:
- Experience: 6-8 years of relevant experience in Finance, preferably within Commercial Finance, Finance Business Partnering, or Financial Planning and Analysis functions.
- Analytical Skills: Proven experience in performing variance analysis, financial modeling, and forecasting.
- Technical Proficiency: Excellent skills in Excel and PowerPoint; experience with Tableau and SQL is a plus.
- Communication: Strong communication skills with the ability to convey messages clearly and concisely to business stakeholders.
- Adaptability: Ability to quickly adapt to a fast-paced environment
It's Great if you have:
- Bachelor’s Degree or higher from top university in business-related or quantitative subject
- Finance/Corporate Finance/Accounting qualification a plus (e.g. CFA, ACA or CIMA)
- Experience working in a digital company
- Demonstrable experience in AI automation
- Proficiency with SQL and Tableau or willingness to learn
#Australia #Melbourne #London #UK #Pakistan #Canada #Singapore #Malaysia
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Let AI find the right role for you
Upload CV — get a match % for every role on this page
9 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
We’re looking for a Commercial Finance Manager to join the Finance team in Bangkok. Relocation is provided.
In this Role, you'll get to:
- Develop and deliver executive-level presentations and narratives that translate complex data, processes, and strategic initiatives into clear, actionable insights for senior leadership decision-making
- Own parts of the company’s forecasts
- Collaborate with senior business partners across departments inside and outside of Finance on impactful projects
- Work in partnership with Booking Holdings and other BHI brands to drive strategy and build value across the group
- Assist in development of business cases related to Agoda’s strategic priorities
- Contribute to the team’s key analyses and reporting packs
- Be part of a diverse, international team of finance professionals
- Help the team provide the necessary information for effective decision-making
Qualifications & Skills Required
- 8+ years of total experience, with some of them in an analytically focused role requiring strong commercial creativity and sound financial skills.
- Bachelor’s Degree or higher in business-related or quantitative subject
- Intellectually strong & curious - good strategic thinker with commercial acumen and judgement
- Ability to quickly adapt to a fast-paced environment
- Excellent analytical/numerical skills - including strong attention to detail
- Strong financial modeling skills and advanced knowledge of financial concepts
- Good communication skills - ability to convey messages in a clear and concise manner
It's Great if you have:
- Finance/Corporate Finance/Accounting qualification a plus (e.g. CFA, ACA or CIMA)
- Demonstrable experience with AI automation
- Experience working in the tech industry
- Proficiency with SQL
#Malaysia #Philippines #Australia #Indonesia #London #UK #Canada #USA #NewYork #LA
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to know our team
Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver of this success has been the Agoda Finance team. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities.
Within Finance, the Payout team manages large-scale, high-volume payments to hotel partners and other suppliers, ensuring that Agoda’s obligations are met accurately and on time. We balance risk management with continued innovation and growth, and we serve as a partner and enabler for teams across the company. With experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways.
We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.
In this role, you’ll get to
- Perform day-to-day accounts payable and payout operations in a high-volume environment
- Execute and review month-end closing activities for AP-related accounts (e.g., accruals, journal entries, reconciliations) and ensure all deadlines are met.
- Prepare and review account reconciliations, investigate discrepancies, and resolve issues in a timely manner, including complex or unusual cases that require deeper analysis.
- Monitor accounting and associated IT systems to ensure accurate creation and maintenance of creditors, GL accounts, and booking system interdependencies, raising system or data issues with relevant stakeholders when needed..
- Provide support in transactions processing (including review & approval) particularly for more complex transactions.
- Drive or support continuous process improvement, project, ad hoc request, automation, and other quality initiatives within the P2P area including identifying pain points, proposing solutions, and helping implement changes alongside Finance Operations, Tech, Product, and other teams.
- Ensure that all processes and documentation comply with internal controls, SOX requirements, and relevant accounting policies; proactively highlight control gaps or risks and support remediation activities.
- Build effective partnerships with stakeholders across and beyond Finance (e.g., Supply, Treasury, Tax, Product, Customer Service), ensuring issues are clearly communicated and resolved with satisfactory outcomes.
- Support the team in handling payment-related queries from internal and external stakeholders with a strong service mindset.
- Contribute to the overall management and development of the P2P area, including supporting team-level goals, documentation, knowledge sharing, and cross-training.
- Keep up to date on new central bank and payment-related regulations that may impact payout processes, and support translating regulatory requirements into operational changes where needed.
What you’ll need to succeed
- Bachelor’s degree in Accounting, or a related field.
- Minimum 6 years’ experience in Accounts Payable, Accounting or related field
- Experience in a multinational company is required; experience in the travel or e-commerce industry is a plus.
- Strong understanding of end-to-end AP processes, month-end close, journal entries, and balance sheet reconciliations, with a proven ability to deliver accurate results within tight deadlines.
- Demonstrated experience working with internal controls and compliance frameworks (e.g., SOX), including an understanding of segregation of duties and control design in AP processes.
- Strong interpersonal and team working skills with the ability to collaborate, influence, and partner effectively with stakeholders across Finance and non-Finance teams.
- Strong analytical and problem-solving skills, including the ability to identify root causes, and propose practical with data-driven solutions.
- Proficiency in MS Office applications, especially Excel (e.g., data analysis, reconciliations).
- Dynamic, energetic, and able to prioritize and adapt to a fast-paced environment
- Strong communication skills in English, both written and verbal.
It’s great if you have
- Hands-on experience with a major ERP system (Oracle is preferred); experience with other large-scale ERPs (e.g., SAP) is also valuable.
- Experience in AP or payout operations within an online travel agency, e-commerce, or other digital business.
- Exposure to process improvement methodologies (e.g., Lean, Six Sigma) or finance transformation/automation projects (e.g., ERP implementations, robotic process automation).
- Familiarity with payment and banking platforms, virtual cards, or other alternative payout methods.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
This role is Bangkok Based. (Relocation Provided)
We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment!
Responsibilities:
- Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters
- Collaborate closely with internal teams and vendors to meet deadlines and quality expectations
- Maintain localization assets such as style guides, glossaries, and translation memories
- Support urgent translation requests as needed
- Conduct product reviews for inconsistencies and localization issues
- Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90%
- Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process
- Improve AI prompt engineering to generate better translation output for the Korean markets
- Support research and content experimentation to improve content performance and user engagement.
- Participate in training initiatives related to specific ownership areas led by other Language Experts
- Provide cultural and linguistic guidance for the Korean markets
- Promote localization best practices by participating in translation quality audits and benchmarking activities.
Desired skills and experience:
- Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style.
- Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field.
- Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms.
- Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences.
- Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage.
- Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
- Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
- Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
#Bangkok #Seoul #Busan #Incheon #Daegu #Daejeon #Gwangju #Ulsan #Jeju City #Suwon #Jeonju
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
We are looking for Senior Finance Analyst to join our Finance team in Bangkok. This role is based in Bangkok. Relocation is provided.
In this Role, you'll get to:
- Collaborate with senior business partners in impactful projects
- Assist in development of business cases related to Agoda’s strategic priorities
- Own parts of the company’s forecasts
- Contribute to the team’s key analysis and reporting packs
- Be part of a diverse international team of finance professionals
- Help the team provide the necessary information for effective decision-making
What you'll Need to Succeed:
- Experience: 6-8 years of relevant experience in Finance, preferably within Commercial Finance, Finance Business Partnering, or Financial Planning and Analysis functions.
- Analytical Skills: Proven experience in performing variance analysis, financial modeling, and forecasting.
- Technical Proficiency: Excellent skills in Excel and PowerPoint; experience with Tableau and SQL is a plus.
- Communication: Strong communication skills with the ability to convey messages clearly and concisely to business stakeholders.
- Adaptability: Ability to quickly adapt to a fast-paced environment
It's Great if you have:
- Bachelor’s Degree or higher from top university in business-related or quantitative subject
- Finance/Corporate Finance/Accounting qualification a plus (e.g. CFA, ACA or CIMA)
- Experience working in a digital company
- Demonstrable experience in AI automation
- Proficiency with SQL and Tableau or willingness to learn
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About Agoda
At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide.
Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it.
Get to know our team
In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people.
The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way.
The opportunity
This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech.
As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.
This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives.
In this role, you’ll get to
- Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls.
- Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities.
- Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group.
- Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms.
- Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale
- Design and champion strong governance for tax configuration and change management,
- Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership.
What you’ll need to succeed
- 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent).
- Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
- Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements.
- Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls.
- Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk.
- Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams.
- Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams.
It’s great if you have
- Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations.
- Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them.
- Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure.
- Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications.
We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics.
#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About the Team
The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
Opportunity
We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.
This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
In this role, you will lead the teams responsible for:
- People Help Desk / Tier 1 services
- Tier 0 / self-service and knowledge foundations
- Global People Relations Services, including case governance and specialist support for complex employee relations matters
You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.
What you’ll do
Lead Agoda’s People Services front door and employee support model
- Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.
- Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
- Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
- Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.
Lead the People Services & Help Desk team
- Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
- Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
- Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
- Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
Lead Global People Relations Services
- Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
- Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
- Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
- Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
- Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
Own the operating interfaces across Tier 1, People Relations, and specialist teams
- Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.
- Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
- Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
- Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
Build Tier 0 / self-service and knowledge management foundations
- Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
- Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
- Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
- Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
Enable digital, conversational, and AI-supported service delivery
- Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
- Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
- Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
- Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
Drive operational excellence and continuous improvement
- Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
- Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
- Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
- Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
Lead through insight, stakeholder partnership, and change
- Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
- Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
- Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
- Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
What you’ll need to succeed
- Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
- Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
- Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
- Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
- Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
- Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
- Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
- Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
- Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
- Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
- Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
- Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
It’s great if you also have
- Experience in a global or regional HR shared services / People services environment.
- Experience leading both broad employee support teams and specialist employee relations or case management teams.
- Experience in knowledge management, service content strategy, and self-service adoption.
- Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
- Experience improving employee experience through service redesign, process simplification, or digital product thinking.
- Experience in a high-growth tech, internet, or digital business.
- Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
Why this role matters
This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
#PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About the Team
The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
Opportunity
We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.
This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
In this role, you will lead the teams responsible for:
- People Help Desk / Tier 1 services
- Tier 0 / self-service and knowledge foundations
- Global People Relations Services, including case governance and specialist support for complex employee relations matters
You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.
What you’ll do
Lead Agoda’s People Services front door and employee support model
- Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.
- Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
- Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
- Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.
Lead the People Services & Help Desk team
- Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
- Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
- Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
- Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
Lead Global People Relations Services
- Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
- Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
- Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
- Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
- Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
Own the operating interfaces across Tier 1, People Relations, and specialist teams
- Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.
- Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
- Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
- Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
Build Tier 0 / self-service and knowledge management foundations
- Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
- Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
- Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
- Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
Enable digital, conversational, and AI-supported service delivery
- Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
- Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
- Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
- Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
Drive operational excellence and continuous improvement
- Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
- Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
- Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
- Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
Lead through insight, stakeholder partnership, and change
- Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
- Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
- Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
- Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
What you’ll need to succeed
- Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
- Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
- Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
- Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
- Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
- Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
- Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
- Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
- Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
- Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
- Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
- Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
It’s great if you also have
- Experience in a global or regional HR shared services / People services environment.
- Experience leading both broad employee support teams and specialist employee relations or case management teams.
- Experience in knowledge management, service content strategy, and self-service adoption.
- Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
- Experience improving employee experience through service redesign, process simplification, or digital product thinking.
- Experience in a high-growth tech, internet, or digital business.
- Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
Why this role matters
This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
#PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About the Team
The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
Opportunity
We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.
This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
In this role, you will lead the teams responsible for:
- People Help Desk / Tier 1 services
- Tier 0 / self-service and knowledge foundations
- Global People Relations Services, including case governance and specialist support for complex employee relations matters
You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.
What you’ll do
Lead Agoda’s People Services front door and employee support model
- Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.
- Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
- Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
- Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.
Lead the People Services & Help Desk team
- Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
- Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
- Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
- Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
Lead Global People Relations Services
- Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
- Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
- Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
- Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
- Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
Own the operating interfaces across Tier 1, People Relations, and specialist teams
- Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.
- Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
- Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
- Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
Build Tier 0 / self-service and knowledge management foundations
- Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
- Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
- Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
- Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
Enable digital, conversational, and AI-supported service delivery
- Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
- Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
- Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
- Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
Drive operational excellence and continuous improvement
- Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
- Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
- Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
- Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
Lead through insight, stakeholder partnership, and change
- Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
- Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
- Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
- Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
What you’ll need to succeed
- Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
- Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
- Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
- Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
- Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
- Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
- Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
- Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
- Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
- Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
- Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
- Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
It’s great if you also have
- Experience in a global or regional HR shared services / People services environment.
- Experience leading both broad employee support teams and specialist employee relations or case management teams.
- Experience in knowledge management, service content strategy, and self-service adoption.
- Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
- Experience improving employee experience through service redesign, process simplification, or digital product thinking.
- Experience in a high-growth tech, internet, or digital business.
- Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
Why this role matters
This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
#PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.
Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.
The Opportunity:
Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.
The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.
In This Role, You'll Get To :
Production Support & Issue Resolution
-
Provide day-to-day support for the Workday platform in a post-go-live environment.
-
Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.
-
Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution.
-
Triage issues and escalate to the appropriate internal teams or external partners when needed.
-
Support root cause analysis and recommend preventive solutions to reduce recurring issues.
Configuration & System Maintenance
-
Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements.
-
Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.
-
Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates.
-
Ensure changes are designed and deployed in alignment with governance and change control processes.
Business Process Optimization
-
Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes.
-
Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality.
-
Translate business requirements into functional designs and system changes.
-
Support continuous improvement initiatives following implementation stabilization.
Stakeholder Partnership
-
Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs.
-
Gather and clarify requirements for enhancements, fixes, and process changes.
-
Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences.
-
Provide guidance to end users and stakeholders on Workday functionality and best practices.
Testing & Release Management
-
Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes.
-
Support Workday semiannual release reviews, impact assessments, and feature evaluations.
-
Maintain test scripts and ensure critical business processes are validated before deployment.
-
Partner with teams to ensure smooth production deployment and post-release support.
Reporting, Data, and Compliance
-
Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities.
-
Support the development and maintenance of Workday reports, dashboards, and data extracts.
-
Ensure compliance with internal controls, audit requirements, and data governance standards.
-
Help monitor security access and support periodic access reviews as needed.
Documentation & Knowledge Management
-
Maintain functional documentation, configuration logs, SOPs, and knowledge articles.
-
Document business processes, issue resolutions, and change impacts clearly and accurately.
-
Contribute to training materials and support user enablement where required.
What You'll Need to Succeed:
-
Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.
-
Experience supporting Workday in a post-go-live or production environment.
-
Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security.
-
Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model.
-
Experience gathering requirements, troubleshooting issues, and supporting system enhancements.
-
Strong analytical and problem-solving skills.
-
Excellent communication and stakeholder management skills.
It's Great If You Have:
-
Experience supporting in both functional and technical workstreams in Workday
-
Experience in Workday implementation, stabilization, or optimization projects.
-
Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration.
-
Experience supporting Workday releases and regression testing.
-
Knowledge of HR, Payroll, or Finance operational processes.
-
Workday certification(s) in relevant functional areas.
-
Experience working in a global or multi-country environment.
#telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5 #LI-Hybrid
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.
As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.
In this Role, you’ll get to:
- Builds and owns the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners).
- Is responsible for the maintenance and improvement of the performance of their accounts, typically from a portfolio of the top producing properties for the country
- Proactively engages Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value.
- Actively manages supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth.
- Demonstrates a data driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner.
- Maintains meaningful & high-frequency engagement with supply partners, including a minimum of one face-to-face interaction a quarter.
- Responds to the needs and requests of hotel partners in a timely and effective manner.
- Is capable of handling both input and output KPIs and achieves their individual KPIs with minimal supervision from an Area Manager.
What you’ll Need to Succeed:
- Bachelor’s degree
- Minimum 3 – 5 years of experience in business development and/or account management
- Strong interpersonal skills & ability to influence both external / internal stakeholders
- Experience in internet/e-commerce preferred
- Strong analytical and problem-solving skills
- Team player with a professional “get it done” attitude and work ethic
- Proven success in acquiring, building & maintaining long term customer relationships
- Adapts well to change and able to work in a fast-paced environment.
- Ability to create new, innovative ideas
- Strong Proficiency in English and fluent in Thai
It’s Great if you have:
- MBA or Master’s degree
- Experience in Travel industry
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
10 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity
We are currently seeking to hire a Senior Consultant, Culture, Engagement and Organizational Performance. This role is based in our Bangkok office as part of the Agoda People Development and Performance team. We are a team of professionals who provide systems and data-driven insights to measure, refine, and scale capability development from the individual employee to organizational level, without taking ownership away from employees and their managers.
This role has a global reach. The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda while ensuring that managerial and people processes support our business objectives. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve.
We think about developing capability in broad terms beyond traditional learning and performance management, considering how we define roles and organizational structures, career progression, tools and systems that impact employee experience, engagement, and more. We consider all factors that impact employee and team capability and performance and work collaboratively to develop successful solutions. You will partner with senior managers and subject matter experts for program design, development, and implementation. You will report progress and insights to our most senior management.
In This Role, You'll Get To
- Work closely with senior stakeholders and colleagues on developing their teams to achieve ambitious business strategies, e.g., new ways to engage with partners, product innovation models, building culture and organization structure, and the necessary work to maintain high standards of performance and high employee engagement
- Use data to inform strategy, track and measure impact of programs tied to business output
- Provide proactive analysis of data to identify patterns and provide actionable recommendations
- Present analysis and insights to senior leadership on relevant talent strategies e.g.:
- Patterns of employee behavior such as attrition, promotion, performance management outcomes,
- Employee sentiment surveys
- Demographic patterns
- Employ innovative methods to scale capability, that go beyond traditional learning, including role and organizational design, process and tools improvement, various learning modalities, etc.
- Be a trusted advisor to leadership and play a critical role in enhancing their effectiveness through assessment, feedback and coaching
- Promote People compliance and operations to minimize regulatory violations and prevent rework
- Lead organizational change initiatives that strengthen adoption of new ways of working, improve employee engagement, and enable sustainable performance outcomes
- Apply change management, stakeholder engagement, and communication strategies to help teams navigate transformation and embed lasting behavioral and cultural change.
What You'll Need to Succeed
- 8+ years of experience in strategic or management consulting and/or relevant experience in Talent Management and People operations at a multi-national organization
- Undergraduate degree from a top university expected, advanced degrees welcome
- Acute business acumen and understanding of how organizational structures and dynamics relate to execution
- Facilitating and coaching with an ability to clearly articulate messages to a variety of audiences
- Ability to bring business perspectives and facilitate outcomes is critical, and will be magnified with rich experience in HR, particularly in organizational design, onboarding, compensation, business consulting, and data analysis
- Excellent judgement, self-motivated, curious, and trustworthy
- Strong problem-solving and ability to work with data to identify patterns and generate actionable insights
- Excellent communication skills and experience in meeting and presenting to senior executives
- Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities.
- Utmost discretion, confidentiality, and professional ethics
- Ability to thrive in a multicultural environment
- Ability to effectively handle ambiguity and adapt in a constantly changing business environment
- Display of humility, flexibility, excellent interpersonal skills, and the ability to lead critical conversations is paramount.
- Flexibility and a sense of humor are a must
**This role is Based in Bangkok**
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
11 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know Our Team
Agoda Finance plays a critical role in enabling the company’s continued growth, balancing strong financial governance with speed, scalability, and innovation. As Agoda expands globally across products and markets, Finance is a key partner in building efficient, resilient, and forward-looking operations.
Within this environment, the Accounts Receivable team helps ensure Agoda can scale sustainably by driving operational excellence across receivables, billing, collections partnership, controls, and reporting. The team works closely with stakeholders across Finance, Product, Technology, Supply, and Operations to solve complex problems, improve processes, and strengthen the company’s financial foundation.
The Opportunity
We are looking for a senior finance leader to own and evolve Agoda’s Accounts Receivable operations in a fast-moving, global, and highly cross-functional environment. This role is ideal for someone who combines strong financial and operational fundamentals with a hands-on approach to solving complex problems, improving processes, and building scalable solutions.
You will lead core Accounts Receivable and revenue-related operations, while also helping shape the strategy, controls, reporting, and transformation roadmap for the function. This role requires strong partnership across teams, sound judgment, and the ability to balance commercial realities with financial discipline.
What You’ll Do
1) Accounts Receivable Operations & Governance
- Lead Agoda’s day-to-day Accounts Receivable and revenue-related operations, ensuring processes are accurate, efficient, scalable, and compliant with accounting standards, SOX, and internal policies.
- Define and drive the AR operating strategy, aligned with business growth, cash flow optimization, operational efficiency, and risk management objectives.
- Own and continuously improve end-to-end receivables processes, including invoicing, aging management, overdue monitoring, dispute resolution partnership, and bad debt governance.
- Partner closely with Collections and other cross-functional teams to improve receivables recovery, reduce operational friction, and strengthen overall process effectiveness.
- Own AR performance reporting and KPIs, including DSO, CEI, overdue balances, dispute aging, and bad debt metrics; provide clear insights and recommendations to management.
- Oversee and strengthen the bad debt provisioning process through robust analysis, controls, monitoring, and governance.
- Oversee month-end and year-end close activities related to receivables, ensuring timely, accurate, and well-controlled internal and external reporting.
2) Finance Transformation & Process Improvement
- Help shape the strategy, controls, reporting, and transformation roadmap for the function in support of Agoda’s continued scale and operational maturity.
- Lead and support finance transformation initiatives impacting AR operations, including requirements gathering, process design, UAT, implementation, go-live support, and post-launch monitoring.
- Identify root causes of operational issues and work cross-functionally with Product, Technology, Finance Systems, Supply, Customer Support, and other stakeholders to drive sustainable solutions.
- Drive process standardization, automation, and operational scalability through stronger workflows, clearer ownership, and data-driven performance management.
3) Leadership & Cross-Functional Partnership
- Act as a trusted business partner to both finance and non-finance stakeholders, balancing relationship management with strong financial rigor and control discipline.
- Lead, mentor, and develop AR-related teams across billing, receivables, and collections-facing processes, building a high-performance culture with clear accountability and continuous improvement mindset.
What You’ll Need to Succeed
- Bachelor’s or Master’s degree in Accounting, Finance, Business, or a related field.
- CPA, CFA, or other relevant professional qualification is a plus.
- 8–12 years of relevant experience in finance operations, with strong exposure to Accounts Receivable, revenue-related operations, or other complex finance processes.
- Proven experience leading teams and managing workstreams in a fast-paced, high-growth, or cross-functional environment.
- Strong understanding of financial operations, internal controls, and accounting compliance requirements.
- Demonstrated ability to drive process improvement, standardization, and operational change.
- Strong analytical and problem-solving skills, with the ability to assess issues end-to-end and translate findings into practical actions.
- Ability to operate effectively in a dynamic environment with shifting priorities, ambiguity, and evolving business needs.
- Strong stakeholder management and communication skills, with the ability to influence across different functions and levels of seniority.
- Strong leadership capabilities, with experience building teams, developing talent, and driving accountability.
- Comfort working with data, metrics, and performance reporting to support decision-making and operational improvement.
- Strong presentation skills, with the ability to communicate clearly to senior and large audiences.
It’s Great if You Have
- Experience in online payments, digital platforms, or e-commerce environments.
- Experience working in a multinational, high-volume, or tech-enabled operating environment.
- Exposure to system implementation, finance transformation, workflow redesign, or automation initiatives.
- Knowledge of SQL, Excel automation, or other data analysis / visualization tools.
- Familiarity with receivables performance metrics, control frameworks, and operational risk management in scaled environments.
Why Join Agoda Finance
At Agoda, you’ll have the opportunity to work at the intersection of finance, operations, systems, and business growth. This role offers meaningful ownership, a broad stakeholder landscape, and the chance to help shape how a global travel tech company scales its finance operations. If you’re excited about solving complex problems, improving processes, and building high-impact finance capabilities in a data-driven environment, we’d love to hear from you.
What you’ll get:
- A relocation package including visa-sponsorship to help you and your family get here comfortably.
- Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
- Employee resource groups for every culture and background
- Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
- Professional growth and learning budget, including several in-person development programs for each stage of your career.
- The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.
#India #Thailand #Malaysia #Singapore #Philippines #Vietnam #Indonesia #SriLanka #Bangladesh #Pakistan #China #Japan #SouthKorea #Taiwan #HongKong #Australia #NewZealand #UAE #SaudiArabia #Qatar #Oman #Bahrain #Kuwait #UnitedKingdom #Ireland #Netherlands #Germany #France #Spain #Portugal #Italy #Poland #Hungary #Romania #CzechRepublic #Bulgaria #Greece #Sweden #Denmark #Finland #Switzerland
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
11 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to know our team
Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we’re also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.
Job Description
- Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards.
- Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies.
- Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management.
- Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections.
- Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management.
- Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance.
- Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution.
- Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring.
- Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes.
- Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting.
- Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture.
What you’ll need to succeed
- Ideally a Masters in a Business field or CPA/ CFA or related certification. But we are open to Bachelor’s degree holders with a great execution track record
- Minimum of 8-12 years of working experience in finance operations (either accounts payable or accounts receivable functions), FP&A with some experience at management level, including some managerial experience.
- Strong problem-solving skills with the ability to think outside the box.
- Flexible and able to adapt to a fast-paced environment with a growth mindset
- Strong ability to prioritize and manage expectations.
- Strong ability to communicate articulately and efficiently with stakeholders and your own team.
- Excellent leadership and team management skills
- Solid ability to prepare and carry out presentations to large and senior audiences.
- Experience in driving and implement process improvement.
- Familiar with financial & accounting management and internal controls
It’s great if you have
- Experience in online payment processes
- Knowledge of SQL and data analysis tools
What you’ll get:
- A relocation package including visa-sponsorship to help you and your family get here comfortably.
- Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
- Employee resource groups for every culture and background
- Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
- Professional growth and learning budget, including several in-person development programs for each stage of your career.
- The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.
#India #Thailand #Malaysia #Singapore #Philippines #Vietnam #Indonesia #SriLanka #Bangladesh #Pakistan #China #Japan #SouthKorea #Taiwan #HongKong #Australia #NewZealand #UAE #SaudiArabia #Qatar #Oman #Bahrain #Kuwait #UnitedKingdom #Ireland #Netherlands #Germany #France #Spain #Portugal #Italy #Poland #Hungary #Romania #CzechRepublic #Bulgaria #Greece #Sweden #Denmark #Finland #Switzerland
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
11 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About Agoda
At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide.
Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it.
Get to know our team
In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people.
The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way.
The opportunity
This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech.
As Director of Product - Tax Platform, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.
This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives.
In this role, you’ll get to
- Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls.
- Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities.
- Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group.
- Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms.
- Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale
- Design and champion strong governance for tax configuration and change management,
- Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership.
What you’ll need to succeed
- 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent).
- Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
- Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements.
- Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls.
- Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk.
- Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams.
- Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams.
It’s great if you have
- Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations.
- Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them.
- Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure.
- Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications.
We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics.
#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
11 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Opportunity
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L, leading a team, and driving partnership strategy.
This partnership generates millions in annual revenue across multiple whitelabel brands serving millions of travelers globally.
This position sits at the intersection of strategic thinking and operational excellence — someone who can lead a team, shape marketing strategy, influence partnership direction, and drive measurable business impact through data-driven decision-making and complex stakeholder management.
We're looking for a proven leader who thrives in ambiguity, builds clarity through frameworks, and can lead complex cross-functional initiatives with discipline and influence, earning strong stakeholder trust and executive confidence.
As a key player in the marketing and partnership ecosystem, you will work closely with partner marketing leadership, regional business development teams, and Agoda's commercial and product teams to ensure marketing strategies align with business priorities and contribute directly to revenue goals. You'll be responsible for end-to-end marketing leadership for the partnership.
What Makes This Role Unique
Scale & Impact
- Own a full P&L for a multi-million dollar partnership
- Direct control over budget allocation and investment levels across channels
- Your optimization decisions drive both immediate ROI and long-term partnership health
Strategic Complexity
- Manage multiple brands with different customer profiles
- Navigate the intersection of B2B partnership management and B2C performance marketing
- Balance partner relationships with data-driven optimization
- Influence partner marketing strategy while ensuring Agoda profitability targets
Channel Mastery & Technical Growth
You'll oversee the full marketing funnel:
- Metasearch (Google Hotel Ads, TripAdvisor, Trivago, Kayak) — optimize bidding strategies, feed management, price competitiveness
- Paid Search (Google Ads, Bing) — keyword strategy, campaign structure, budget optimization
- App Marketing (Google ACi, Apple ASA) — drive app adoption in key markets
- Emerging Channels (SEO, email/CRM, customer marketing) — build new growth drivers
- Advanced SQL for booking analysis and channel performance tracking
- A/B testing and experimentation methodology with clear measurement frameworks
- Marketing analytics including attribution modeling and incrementality measurement
Cross-Cultural Collaboration
- Weekly syncs with partner marketing team
- Joint planning and collaborative problem-solving
- Navigate cultural nuances in partnership management
Key Responsibilities
1. Team Leadership & Development
- Manage, mentor, and develop a team of 2-3 marketing specialists
- Set team priorities and OKRs aligned to partnership goals
- Conduct performance reviews and career development conversations
- Foster a culture of experimentation, learning, and accountability
2. Strategic Marketing Leadership & P&L Ownership
- Set overall marketing strategy and influence ROI targets; optimize investment levels to ensure we hit partnership goals
- Guide team on channel strategies and ensure execution excellence
- Own the full marketing P&L for the partnership
- Design experimentation roadmap to validate strategic hypotheses
- Monitor channel health and guide team to drill into anomalies or opportunities
- Oversee dashboard/reporting development and team analytics capability
3. Analytics Strategy & Insights
- Define analytics roadmap and experimentation strategy for the team
- Write SQL queries to answer strategic business questions and guide team on complex analysis
- Guide team on measurement frameworks and experiment design
- Synthesize insights into executive-ready recommendations with business impact quantification
- Build team capability in analytics and experimentation
4. Strategic Planning & Executive Stakeholder Management
- Develop annual marketing roadmap and quarterly plans aligned to partnership goals
- Lead weekly syncs with partner marketing leadership
- Present quarterly business reviews to Agoda leadership (Director/VP level)
- Own the annual planning process and budget allocation across channels
- Partner with Agoda's commercial and product teams on partnership optimization
- Pitch strategic initiatives to partner executives and navigate differing viewpoints with influence and data
5. Program & Project Management
- Lead large, multi-workstream initiatives end-to-end
- Build detailed project plans with risk mitigation and milestone tracking
- Establish governance cadence and reporting mechanisms
- Ensure disciplined execution across markets and teams
Requirements
We're looking for candidates who demonstrate:
1. Analytical & Technical Skills
- SQL proficiency (daily usage for analysis; comfortable working with multiple tables and complex joins)
- Strong analytical thinking with ability to translate data into actionable insights
- Comfort with marketing analytics tools (Google Ads, attribution platforms, dashboards)
- Bonus: Experience with experimentation design and statistical analysis
- 7-10+ years in marketing, growth, or analytics roles
2. Marketing Channel Knowledge
- Understanding of performance marketing fundamentals (PPC, metasearch, app marketing, or SEO)
- Experience optimizing marketing campaigns toward ROI/profitability targets
- Familiarity with attribution models and incrementality measurement
- Background in digital marketing, growth marketing, or marketing analytics preferred
3. Leadership & Stakeholder Management
- 5+ years people management experience or demonstrated team leadership
- Ability to influence without direct authority in a matrix organization
- Executive communication skills — comfortable presenting to VP/Director level stakeholders
- Required: Complex stakeholder management including partner relationships at senior levels
- Cultural sensitivity for cross-border collaboration
4. Execution Excellence
- Exceptional project management discipline
- Ability to manage multiple concurrent initiatives
- Strong attention to detail without losing strategic altitude
5. Business Orientation
- Understands P&L drivers and growth mechanics
- Makes data-informed decisions
- Focused on impact, not activity
What We Offer
Ownership & Impact
- You're not executing someone else's strategy — you're owning the outcomes
- Test new ideas, run experiments, see direct impact on partnership performance
- High visibility to leadership; your metrics are partnership KPIs
Learning Environment
- Work with Agoda's best-in-class marketing practices
- Experimentation culture with clear measurement and learning
- Complex, ambiguous problems that build problem-solving skills
#London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas
#PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing
#Travel #Tech
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
11 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to know our team
In Product, ideas come alive. The world moves fast, and our culture is built on ownership, speed, and minimal bureaucracy. This is the environment that empowers you to make decisions, move quickly, and do what you believe is right. Our Product Managers move fast, learn from failure, and continuously iterate.
As a product-centric organization, we work cross-functionally to build products from conception to launch, bringing together engineering, design, data, and business teams. Agoda Product Managers work closely with executive leadership and have high visibility across the organization, with direct impact on the company’s growth and strategy. We put travelers first and aim to create exceptional travel experiences through innovative product thinking.
The opportunity
This role is based in Bangkok/Seoul based. Our Senior Product Managers are analytical, hands-on, and highly data-driven. They are responsible for building products end-to-end, using analysis, experimentation, and rapid iteration to create solutions that are tailored to traveler needs.
As our next Senior Product Manager, Localization (Korea Market), you will define product strategy and drive execution for experiences serving Korean travelers. You will partner closely with senior cross-functional stakeholders to identify opportunities, build impactful products, and deliver high-quality solutions for the Korea market.
You will work with dedicated engineering resources that you help prioritize and allocate. We expect you to be hands-on, spend meaningful time with your SCRUM teams, and bring strong product judgment, experimentation mindset, and execution rigor. This role offers the opportunity to shape localized experiences at scale and influence how Agoda serves one of its key markets. This is an Individual Contributor role.
In this role, you’ll get to
- Develop a deep understanding of the online travel ecosystem, market dynamics, competitive landscape, and user needs in the Korea market
- Define, build, launch, and optimize products and features through testing, experimentation, and rapid iteration
- Drive localization initiatives that improve the experience for Korean travelers across the product journey
- Partner closely with Engineering, Marketing, Legal, Design, Analytics, and other cross-functional teams to deliver high-impact solutions
- Translate market insights, customer needs, and business priorities into clear product strategies and roadmaps
- Use data and quantitative analysis to identify opportunities, prioritize effectively, and measure product performance
- Collaborate across regions, product areas, and functions to solve complex problems and drive meaningful business impact
What you’ll need to succeed
- Bachelor’s degree in a technical or quantitative field such as Computer Science, Statistics, Engineering, Mathematics, or a related discipline
- Proven ability to use analytics and quantitative methods to inform strategy, prioritization, and decision-making
- Strong data skills, with the ability to independently analyze performance and generate actionable insights
- Excellent communication skills in either Korean with the ability to communicate complex ideas clearly and influence a wide range of stakeholders
- Excellent communication skills in English, with the ability to communicate complex ideas clearly and influence a wide range of stakeholders
- Proven experience in Korea market localization, with a deep understanding of Korean consumers, market dynamics, and local product requirements
- Experience developing, launching, and optimizing products in a fast-paced environment
- Experience leading product strategy, go-to-market thinking, and cross-functional product development discussions
- Strong entrepreneurial mindset and analytical problem-solving skills, with the ability to break down complexity and drive change
- Hands-on approach with a strong sense of ownership and execution
It’s great if you have
- MBA or Master’s degree in Mathematics, Economics, Computer Science, Statistics, or a related field
- Experience with data tools such as SQL, Python, R, or equivalent
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
12 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Role #1 Finance Operations Excellence Manager
The Opportunity
Are you an experienced finance transformation and continuous improvement professional who enjoys solving complex operational problems and delivering measurable results?
Agoda’s Finance Operations Excellence team is looking for a Manager to lead finance and accounting process-improvement initiatives across our global operations. The role will focus on analyzing existing processes, identifying root causes, redesigning workflows, strengthening controls, and implementing sustainable improvements across areas such as Accounts Payable (PTP), Accounts Receivable (OTC), General Ledger (RTR), payments, reconciliations, and financial close.
You will own improvement initiatives from problem definition through implementation and stabilization. The ideal candidate combines strong finance-process knowledge with advanced Lean Six Sigma skills, structured problem-solving, data analysis, project ownership, and the ability to communicate recommendations clearly to finance and non-finance stakeholders.
Key Responsibilities
- Finance and Accounting Process Improvement
- Lead end-to-end improvement initiatives across AP, AR, GL, payments, reconciliations, and financial close.
- Conduct process mapping, value-stream mapping, Kaizens, and future-state design using Lean Six Sigma methodologies.
- Identify waste, bottlenecks, rework, process variation, and control gaps, and implement measurable improvements.
- Data Analysis and Reporting
- Analyze finance and operational data to identify trends, exceptions, root causes, and improvement opportunities.
- Develop KPIs, dashboards, and reports to monitor process performance, quality, cycle times, and control effectiveness.
- Translate findings into clear recommendations and prioritized action plans.
- Project Ownership and Implementation
- Own projects from problem definition and analysis through implementation, stabilization, and benefits tracking.
- Lead cross-functional teams across Finance, Technology, Operations, and business functions.
- Manage project plans, risks, dependencies, stakeholder alignment, testing, training, and rollout.
- Documentation and Knowledge Transfer
- Create and maintain process maps, SOPs, work instructions, and control documentation.
- Use BPMN standards where relevant and support training and knowledge transfer to operational teams.
- Ensure improvements are embedded into standard processes and governance routines.
- Quality & Controls:
- Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.
What You’ll Need to Succeed
- Bachelor’s or Master’s degree in Finance, Accounting, Business, Engineering, Operations, or a related field.
- At least 6 years of relevant experience in finance transformation, finance operations excellence, continuous improvement, or finance and accounting process improvement.
- Solid understanding of finance operations processes, including Order-to-Cash (OTC), Procure-to-Pay (PTP), and Record-to-Report (RTR).
- Lean Six Sigma Green Belt certification or higher.
- Strong practical experience applying Lean Six Sigma methodologies, including:
- DMAIC
- Process mapping
- Value-stream mapping
- Kaizen
- Process reengineering
- Structured root-cause analysis, including Fishbone and 5 Whys
- Excellent communication, articulation, interpersonal, and stakeholder-management skills.
- Strong ownership and ability to manage multiple priorities in a fast-paced environment.
- Adaptability and resilience, with the ability to work effectively in ambiguous and changing environments.
- High attention to detail, particularly regarding accounting accuracy, controls, documentation, and quality.
It’s good if you have
- Familiarity with finance systems such as SAP, Oracle, or similar platforms.
- Experience with automation tools such as Macros, RPA, Alteryx, UiPath, or similar technologies.
- Experience with automation tools such as Macros, RPA, Alteryx, UiPath, or similar technologies.
- Professional accounting qualifications such as CPA, ACCA, CA, CMA, or equivalent.
What you’ll get
- A relocation package including visa-sponsorship to help you and your family get here comfortably.
- Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
- Employee resource groups for every culture and background
- Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
- Professional growth and learning budget, including several in-person development programs for each stage of your career.
- The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.
#LI-NS2 #Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Colombia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
