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About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Summer Internship Program from 24th of May to 30th July 2027 (10-week program) Get to know our team:   The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  The opportunity:  Get to learn project management in the Customer Experience Group (CEG), where we support new business initiatives, improve and maintain efficiency and effectiveness of processes, and lead changes to improve customer and partner experience.  In this role, you'll get to:   - You will be involved in operational flow development, analysis aimed at improving processes, activity automation, and new product improvement implementation. This is a hands-on technical role where you will have to conduct many of your own data analyses (SQL, Metabase, ThoughtSpot, & Tableau) and/or build on a low-code/simplified JavaScript tool. You will need a combination of technical and analytical skills, knowledge of prompting or AI-enabled tools, and project management/communication skills to be successful in this role. - Support the testing, launch, implementation, and ongoing improvement of new processes, products, and solutions - Facilitate collaboration and effective coordination across various Agoda departments and teams within CEG to achieve project milestones and support business initiatives. Uncover opportunities, analyze issues, identify risks, and propose solutions to be implemented  - Support projects aimed at improving and maintaining operational KPIs such as quality of service, partner satisfaction, productivity, costs, etc.  Support the definition and design of action plans for initiatives in partnership with management team  - Use data and insights to identify problems, support improvement recommendations, and clearly communicate findings to stakeholders - Ensure calibration between project teams and other stakeholders as well as provide efficient and regular reporting to management, and track project outcomes against defined success metrics What you'll need to succeed:  - Currently enrolled in a bachelor's program or higher and will hold student status until the end of the internship. Students taking a gap year can also apply. - Must have working rights in Thailand - Ability to work in a fast-paced, dynamic, multicultural environment - Positive attitude, proactive, and hands-on, with a willingness to learn and adapt - Fluent in English both spoken and written - Strong numerical acumen with structured logical thinking and problem-solving skills - Since the role involves coding, candidates are recommended to have experience with at least one programming language (e.g. JavaScript, Python, Java, but any other programming languages are also welcome)   - Working knowledge of SQL is preferred and will be applied to support data analysis; training and guidance will be provided. - Interest in AI, prompt engineering, workflow automation, low-code tools, or process improvement is a plus. #students #1 #summerintern Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Summer Internship Program from 24th May – 30th July 2027 (10-week program) Get to know our team:   The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  The opportunity:  Get to learn project management in the Customer Experience Group (CEG), where we support new business initiatives, improve and maintain efficiency and effectiveness of processes, and lead changes to improve customer and partner experience.  About the role : This is a business problem-solving and operational improvement role. As an intern, you will work with cross-functional teams to understand business challenges, analyze data and processes, identify improvement opportunities, develop recommendations, support implementation, and measure outcomes. - Support initiatives focused on improving operational KPIs, including quality of service, partner satisfaction, productivity, cost efficiency, process effectiveness, and other relevant business outcomes. Work with different teams to understand business challenges, identifying root causes, uncover improvement opportunities, assess potential risks, and develop practical recommendations - Analyze operational data, business processes, customer or partner insights, and performance trends to identify issues, validate hypotheses, and support data-driven recommendations. Translate analysis into clear, actionable insights and communicate findings to stakeholders - Maintain alignment between project teams and relevant stakeholders within or outside of CEG by ensuring that objectives, responsibilities, timelines, dependencies, risks, and decisions are clearly understood and communicated. Track project progress, action items, risks, dependencies, and outcomes against agreed timelines and success metrics, and provide regular updates to management. - Support the review, design, and improvement of operational processes, workflows, and service delivery models to improve efficiency, quality, and stakeholder experience. Identify opportunities to simplify, streamline, or automate manual activities and operational workflows, and contribute to initiatives aimed at improving products, services, tools, or operational experiences. - Depending on project requirements, use tools such as SQL, Metabase, ThoughtSpot, Tableau, spreadsheets, or other relevant analytical and visualization tools to conduct analysis and communicate insights. What you'll need to succeed:  - Currently enrolled in a bachelor's program or higher and will hold student status until the end of the internship. Students taking a gap year can also apply. - Must have working rights in Thailand. - A combination of structured problem-solving, analytical thinking, stakeholder management, communication, project coordination, and willingness to learn. - Technical skills and familiarity with tools such as SQL, Metabase,ThoughtSpot, Tableau, or similar platforms are advantageous but are not the sole determinants of success. - Ability to work in a fast-paced, dynamic, multicultural environment. - Positive attitude, proactive, and hands-on, with a willingness to learn and adapt - Fluent in English both spoken and written #students #1 #summerintern Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to know our team:   As a company that bridges the world through travel, we recognize our responsibility to preserve destinations by minimizing the impact of tourism on the planet and local communities. To fulfill this commitment, the Sustainability Team collaborates with leading organizations worldwide and internal business units to harness travel as a force for good. Our initiatives focus on protecting the environment and driving positive societal change. The opportunity:  Help advance Agoda’s climate program by supporting emissions reduction across our organization and travel-sector ecosystem partners. You’ll learn about carbon accounting and practical decarbonization levers, with a focus on exploring renewable energy opportunities in the travel industry. In this role, you'll get to:  - Learn how organizational greenhouse gas emissions are measured and identify key reduction opportunities. - Research sustainability solutions for travel-sector ecosystem partners and develop a project proposal or recommendations. - Support project planning, stakeholder coordination, and progress tracking. - Prepare program updates and communication materials for internal or partner audiences. What you'll need to succeed: - Currently enrolled as a 3rd-year student or below and will maintain student status throughout the internship period. - Available to participate in the internship program from 24th of May to 30 July 2027 (10-week program) - Proficiency in Microsoft 365 - Proficiency in Web development (e.g., HTML, CSS, React, Angular) - Proficiency in Microsoft Excel: Formulas and functions (e.g., VLOOKUP, SUMIF) - Great English communication skills in both spoken and written forms - Structured logical thinking and problem-solving skills. Strong numerical acumen - Ability to work in a fast-paced, dynamic, multicultural environment  - Positive attitude and openness to learn and adapt #students #1 #summerinternship Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to know our team:   The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The opportunity:  Gain hands-on experience in organizational development on a global scale. As part of the Learning & Development team based in Bangkok, interns will have the chance to work alongside experienced professionals to design, develop, and implement programs that enhance employee and team capabilities. This role encourages curiosity and creative thinking about upskilling and continuous improvement, allowing interns to explore innovative approaches to learning beyond traditional methods. Interns will collaborate with senior managers and subject matter experts, gaining valuable exposure to strategic decision-making and organizational challenges. Additionally, they will have the opportunity to present progress and insights into senior management, providing a platform to develop strong communication and analytical skills while making a meaningful impact on the company’s growth and success. In this role, you'll get to:  - Collaborate with all members of the Learning and Development team, as well as other teams within the People department - Assist in managing logistics and coordination for a variety of development programs - Participate in a range of learning activities, providing support to learning consultants as needed - Gain hands-on experience in learning and development through involvement in impactful projects, creative processes, and engagement initiatives. - Develop organizational, communication, and teamwork skills in a dynamic environment What you'll need to succeed: - Currently enrolled as a 3rd-year student or below and will maintain student status throughout the internship period. - Available to participate in the internship program from 24th of May to 30 July (10-week program) - Proficiency in Microsoft 365 - Great English communication skills in both spoken and written forms - Structured logical thinking and problem-solving skills. Strong numerical acumen - Ability to work in a fast-paced, dynamic, multicultural environment  - Positive attitude and openness to learn and adapt It's great if you have:  - GenAI proficiency #students #1 #summerinternship Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Cooperative internship period: January - May 2027 Get to know our team:  The Security Department oversees security, compliance, GRC, and security operations for all Agoda. We are vigilant in ensuring there is no breach or vulnerability threatening our company or endangering our employees in order to keep Agoda safe and protected. This would be a great challenge for those who want to work with the best technology in a dynamic and advanced environment. The opportunity: Agoda’s IT-Security team is looking for fast learner and a highly motivated Security Analyst Intern looking to jumpstart their career in an exciting, highly rewarding IT-security domain. You will work for IT-security team at Agoda helping in keeping the company secure by keeping the bad guys out. You will get the opportunity to work, collaborate and learn from experienced IT-security defenders and help create a safer Agoda by protecting against internal and external attacks. You bring the basics and motivation, and we will take care of your training and education. If you like to learn new things every day, apply and work with us. In this role, you'll get to:  - Learn how to use security tools such as EDR, Email security, network security to track, analyse, contain, and flush out attackers from the network. - Assist with daily activities and functions of the security team to help update and maintain documents, policies, procedures - Learn to read and analyze log data to identify suspicious patterns and identify potential security threats - Provide first level security alert monitoring and contribute to triaging security investigations. - Analyze phishing emails and learn how attackers work and how to identify their traces in the company - Automate repetitive tasks that help speed up triaging security incidents - Assist in building security awareness training material and documenting security incidents - Participate in investigating large scale security incidents in a fast moving, agile environment What you'll need to succeed: - Currently pursuing a degree in computer science, IT or a related field of study - Fundamentals of IT security, good knowledge of Windows and Linux operating systems and networking - Enthusiasm to build a career and learn something new every day in the domain of cyber defense and IT security - Fluency in written and spoken English It's great if you have: - Good programming skills in any language of your choice. - Experience in log analysis, using security tools or keen interest in cyber security - Exposure to concepts of networking, cyber security via formal education in university or self-learned. - Ability to work in a high pace, fast moving environment - Familiarity with agentic AI coding tools such as Cursor, Codex, Claude Code, or Grok. #students #cooperativeintern Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Senior Product Manager, Product Systems About Rocket Travel by Agoda Rocket Travel by Agoda is the B2B arm of Booking Holdings (NASDAQ: BKNG), the world's leading provider of online travel and the parent of Booking.com, Agoda, KAYAK and OpenTable. We power the travel experiences behind some of the world's biggest airlines, banks and loyalty programs. We were founded in 2012 under our flagship consumer facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth. We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers. Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams. About The Team In Product, ideas come alive. The world is moving fast so our culture empowers ownership and minimal bureaucracy. That's the environment that enables you to do what you think is right – and quickly. Our Product Managers move fast, fail, learn, and pivot. Being a product-centric organization, our team works cross-functionally to build products from conception to launch by bringing together engineering and business worlds. Rocket Travel's Product Managers work closely with executive leadership and have high visibility among partners; they have direct impact on growth and strategy. AI is changing how product teams work, and we intend to lead that change, not react to it. We're building a new Product Systems team that works across every Product team, and we're rebuilding how we work around systems, not heroics. The Opportunity Most product teams spend their days working the line: chasing status, answering the same questions, rebuilding the same analyses and firefighting. We want to build the factory instead. As Senior Product Manager, Product Systems, your product is how our product organization works. You'll design and build the systems, data and AI workflows behind our core loops: from idea to business case, spec to test, release to health check, and question to decision. That way the whole org ships more, ships predictably, and makes good decisions faster. You'll start by changing how product management works at Rocket, then extend what works to the broader tech org, and design the scaffold that will drive transformation across the rest of the company. This is a builder's role. You'll write the occasional spec, but mostly you'll build: agents and tools that PMs, analysts and other non-engineering teams rely on every day. What You'll Do Streamline the core loops - Map the recurring loops the product org runs on, such as delivery status, impact readouts, funnel health, partner approvals, and roadmap intake. Find where time, quality and clarity leak out. - Decide which loops to systematize first, using clear success measures (for example, cycle time, share of work running without manual effort, and override rates). - Bring clarity to messy problems. Define the problem sharply, then co-architect the solution with AI. Build and prototype - Design end-to-end systems that connect sources of truth to the people and agents that use them. That includes systems of record, the APIs and agent interfaces on top of them, and the workflows that run across them. - Build working tools yourself: prototypes in days, then harden the ones that earn it into apps people rely on. - Build and orchestrate AI agents for non-engineering teams. They pull from systems of record, apply rubrics and evals, and hand off to a human only when they should. - Define what "good" looks like through rubrics, evals and quality bars, so the systems improve over time. Build for adoption - Treat PMs, analysts, engineers and business partners as customers. Talk to them, watch them work, and design tools they actually want to use. - Measure adoption and impact, not just launches. Retire what nobody uses. - Make the systems easy to extend, so other PMs can contribute their own agents and automations. Lead change - Act as a change agent for how the product org works with AI. Coach, demo, run enablement, and grow a community of builders. - Start with the product org, then extend to the broader tech org. Partner with Engineering, Analytics and platform teams to co-own systems and raise AI velocity. - Define the metrics that show the impact of this work across the org, and report the results and wins to senior leadership. What You'll Need to Succeed - A track record of building real applications end to end yourself, in your job or outside it. You can explain the data model, the APIs and the integration choices, and why you made them. - Strong systems thinking. You see how information flows between tools and teams, and you can design the plumbing so one system keeps the truth and others use it. - Hands-on fluency with how AI systems are built: context engineering, APIs, RAG, evals, agent orchestration and MCP. You use coding agents and other AI tools daily and keep up as they change. - Solid technical foundations: code, logic, databases, APIs, and strong data skills (SQL, Python or similar). You don't need to be the strongest engineer in the room, but you need to build and to earn engineers' respect. - Product craft. You know that a powerful tool nobody adopts is a failed tool, and you design for the ordinary user, not just for engineers. - High clarity of thought and excellent written and verbal communication in English. You can make a complex system make sense to an executive and to a new hire. - Comfort leading change without formal authority, across teams and time zones. - 5–10 years in product management, with a background in software engineering, including experience developing and launching products. - A Bachelor's degree in a technical or quantitative field, or equivalent practical experience. It's Great If You Have - Side projects you're proud of: apps, tools, automations or experiments you built because you were curious. Building is a passion that extends beyond your professional job. - Experience building internal platforms, developer tools, or workflow automation that changed how a team worked. - You've rolled out a new tool or workflow across a team: you trained people, gathered feedback, and kept it in use after launch. This Role Is Probably Not for You If - You'd rather write requirements than build. We need someone who can do both. - Your best ideas are technical proofs of concept that help engineers but never reach the rest of the business. - You haven't built anything with AI tools in the past few months. - You haven't built anything outside of your full-time job. How We Interview Your first interview, with the hiring manager, is a show and tell. Bring something you built yourself, at work or outside it. Walk us through the problem, how you architected the solution, the trade-offs you made, and what happened when real people used it. We care more about what you've built and how you think than about polished answers to hypotheticals. You're welcome to use AI tools in the process; we'd like to see how you work with them. To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team The Customer Experience Group (CEG) of Agoda serves our customers and partners to deliver satisfying results. This is accomplished with the support of our Global Service Verticals (GSV) team — the backbone of CEG’s global operations. Our team includes project managers, process owners, analysts, and talent management. Together we improve the quality and efficiency of our customer and partner support processes. We are a data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. This role sits in the White Label, part of CEG’s Global Service Verticals. The team drives end-to-end customer experience and process improvements, and scales impact through automation, AI, and tooling across customer-facing and agent-facing journeys. The Opportunity:   We are seeking a highly motivated and experienced Customer Experience Associate Project Manager / Project Manager with a strong focus on innovating and optimizing our internal products and processes. In this role, you will get to:  - Manage projects: Take ownership of end-to-end projects or multiple business processes within CEG (global coverage). Projects could be diverse, building agent-facing platforms that are used by thousands of Agoda agents every day to serve customers to defining the Localization strategy for CEG in key markets so our customer and partner experience is locally competitive. - Act as a Subject Matter Expert: Generate ideas/shape the problem into clear roadmaps and measurable outcomes (own end to end execution through launch),partnering closely with Product, Engineering, Data, and Operations. Potential to save real $$ for the company - Manage Product/Tool Launches: Lead User Acceptance Testing (UAT) with selected teams and launch new processes/tools globally. Leverage GenAI to make agent handling more efficient, with hands-on opportunities to work on AI models and learn advanced prompt techniques - Evaluate Feedback and Data: Use data, competitive benchmarks, and market intel to uncover process gaps and build a prioritized roadmap – from launching new language teams and redefining operating models to introducing market specific KPIs and frontend changes for certain markets - Align stakeholders: Ensure CEG readiness and align stakeholders to support Agoda’s customer experience transformation. Build data driven business cases that balance customer experience, cost, and regulatory expectations (e.g., redefining prioritization/operating setup in key markets) and secure buy in from CEG and Commercial leadership - Identify and Solve Problems: Use data to identify broader Customer and Partner experience initiatives that improve satisfaction, address customer pain points, support regulatory readiness, and improve SOPs end-to-end to enable better automation and smoother agent flows - Drive continuous improvement: Oversee project progress, coordinate different workstreams + BAU processes, identify risks, troubleshoot issues, and propose mitigation plans. Identify new technology, especially GenAI to drive continuous improvement efforts. - Enhance Team Culture: Contribute positively to a culture of continuous improvement, teamwork, and enabling others' success.  What You’ll Need to Succeed:  - 3+ years of experience in project/program management, management consulting, finance, or data-heavy operations. - Analytical and able to define analysis structure and interpret data. Proficient in rational decision making based on data, facts, and logical reasoning. - Excellent organization capabilities, including the ability to initiate tasks independently and see them through to completion. - Excellent attention to detail, ability to independently review and map current state and future state processes in detail. Pro-actively identify solutions that are aligned with stakeholders backed up by relevant data points. - Proficient in analyzing business challenges, considering trade-offs between different metrics/priorities, and communicating actionable recommendations to business leaders, adapting message to different stakeholders. - A growth mindset and positive attitude: pro-active, hands-on, switched-on, detail-oriented, strong sense of ownership, data driven, experimentation oriented. - Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment. - Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels. - Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau or similar analytical tools. What we offer  - Competitive compensation package (relocation support and visa support provided for successful overseas candidates) - Exciting, high impact career opportunity with a major global OTA including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly - Dynamic and multinational Tech environment with colleagues of diverse educational and professional background - Continuous learning and development opportunities through corporate learning programs - We offer hybrid work model, combining in-office collaboration with flexible remote working - Modern office space and convenient location at the heart of Bangkok metropolitan Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. For our team in Bangkok, we are looking for an energetic and experienced network engineer to join our team. A positive, winning attitude, with a calm demeanor and methodical approach are essential. Responsibilities: - Support and maintain business operations by leveraging comprehensive knowledge of switching and routing protocols. - Deploy and manage network monitoring tools to ensure proactive infrastructure visibility. - Manage global geographic DNS (GeoDNS) and Content Delivery Networks (CDN). - Proactively manage day-to-day service requests and incidents through to complete resolution. - Identify, communicate, and escalate business-impacting networking issues, perform troubleshooting and root-cause analysis, and follow through to resolution. - Collaborate closely with engineering teams to ensure consistent communication, maintenance procedures, troubleshooting practices, and knowledge sharing. - Maintain comprehensive documentation of all work procedures and facilitate effective knowledge sharing across the team. Requirements & Qualifications - Minimum of 5 years of network operations experience. - CCNA or equivalent certification required, with expert-level certifications (CCIE / JNCIE) strongly preferred. - Proven experience working with dynamic routing protocols, including eBGP, iBGP, and OSPF. - Extensive experience working in large enterprise organizations and dynamic environments, preferably with a CDN provider in the e-commerce sector. - Ability to thrive under pressure and deliver projects on schedule. - Strong interpersonal skills: self-motivated, approachable, adaptable, and possessing excellent written and verbal communication skills. - Service-oriented mindset: enthusiastic about delivering exceptional support to internal stakeholders, clients, customers, suppliers, and vendors. - Strong organizational and multitasking skills, with the ability to balance competing priorities effectively. - In-depth knowledge of WAN/LAN networking and modern IT technologies, including but not limited to transmission equipment, MPLS, Layer 2/3 technologies, routing and switching, network security, unified communications, server operations, performance optimization, virtualization, and cloud computing architecture. - Solid understanding of core infrastructure and security technologies, including DDoS protection, WAF, DNS, and load balancers. - Familiarity with Kubernetes and/or Linux operating systems is a distinct advantage. #Bangkok #Thailand Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity The Partner Strategic Engagement team is looking for a strategic, results-driven marketer to help own and scale events for Agoda's supply partners: hotels, airlines, and activities. Events are strategic levers for partner growth, activation, and relationship building. This is not a logistics only role. While operational execution is a critical component, this position sits at the intersection of strategy and execution: shaping how events drive measurable business impact through strategic planning, stakeholder orchestration, and scalable frameworks that turn events into a measurable business growth engine. We are looking for someone who thrives in ambiguity, builds clarity through frameworks, drives cross-functional initiatives with discipline and influence, and earns strong stakeholder trust. Experience in events marketing is a plus, but it is not a requirement. Traditional event production experience is not a prerequisite either. Backgrounds in consulting, strategy, or PMO are equally valued, and we strongly encourage those candidates to apply. What matters most is how you think, structure problems, and drive commercial outcomes. You will work closely with Supply, business development, and partner teams to make sure events align with business priorities, strengthen partner relationships, and contribute directly to supply growth goals. You'll own events end to end, with scope growing with your level. Key Responsibilities Event Strategy & Business Integration - Translate commercial priorities into event strategies with clear business cases - Contribute to, and at senior levels own, annual roadmaps aligned to growth objectives - Define success metrics beyond attendance (pipeline impact, activation, ROI, incrementality) - Build and improve scalable playbooks and operating models Cross-Functional Leadership - Partner with Supply, Partner Digital Marketing, PR, Content, Branding, and Senior Leadership - Align stakeholders with competing priorities - Run structured working sessions and prepare executive updates - Influence without direct authority in a matrix organization Program & Project Governance - Lead events and multi-workstream initiatives end to end - Build detailed project plans with risk mitigation and milestone tracking - Run governance cadence and reporting - Ensure disciplined execution across markets and teams Performance Measurement & Optimization - Build measurement frameworks and post-event impact analysis - Identify key performance levers and iterate based on data - Develop dashboards to track ROI and business outcomes - Run test-and-learn approaches to improve effectiveness Requirements We are intentionally looking beyond traditional event planners. Experience in events or field marketing is welcome, but it is not essential. You may come from: - Events, field, or B2B marketing (a plus, not a must) - Management consulting - Strategy or business transformation teams - PMO or program management roles - Business operations in high-growth environments You likely have 4+ years of relevant experience. We will match the level to your experience. You likely demonstrate: Structured Problem-Solving - Ability to turn ambiguity into clear frameworks and action plans - Strong analytical thinking and commercial acumen Stakeholder Management - Experience working with senior stakeholders - Comfortable in high-visibility, fast-moving environments - Ability to influence without relying on hierarchy Execution Excellence - Strong project management discipline - Ability to manage multiple concurrent initiatives - Strong attention to detail without losing sight of the bigger picture Business Orientation - Understands P&L drivers and growth mechanics - Makes data-informed decisions - Focused on impact, not activity #MarketingManager #B2BMarketing #EventMarketing #FieldMarketing #GrowthMarketing #MarketingStrategy #ManagementConsulting #BusinessStrategy #BusinessTransformation #ProgramManagement #ProjectManagement #PMO #BusinessOperations #CrossFunctionalLeadership #StakeholderManagement #CommercialStrategy #DataDrivenMarketing #MarketingAnalytics #RevenueMarketing #MarketingROI #Agoda #LifeAtAgoda #Hiring #BangkokJobs #ThailandJobs #MarketingJobs #JobsInThailand #RelocateToBangkok #SingaporeJobs #MalaysiaJobs #IndonesiaJobs #PhilippinesJobs #VietnamJobs #IndiaJobs Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity As an Oracle Technical Specialist, you will be a hands-on member of OTS, using your 5+ years of Oracle Fusion technical experience to design, build, and support solutions across our Oracle stack. Primary focus: Oracle Fusion BI Publisher (BIP) — data models, SQL, RTF/XML templates, bursting, security, performance, and report lifecycle ownership for Finance stakeholders. You will also contribute across integrations (OIC), databases (Oracle ATP / PostgreSQL), Visual Builder, automation (RPA / Process Automation / AI Agents), and CI/CD / ops tooling . You will partner with business and tech teams, manage delivery with minimal supervision, and balance project work with production support. In This Role, You’ll Get to Be a BIP Reporting Specialist (primary) Design, develop, enhance, and support Oracle Fusion BIP reports end-to-end: data models, SQL, RTF/XML templates, bursting, scheduling, data security, performance tuning, and documentation. Translate Finance requirements into accurate, maintainable, and user-friendly reports. Support OTBI analyses/dashboards where needed. Oracle Fusion Technical Specialist Build and support technical solutions across the Oracle Fusion ecosystem — reporting, integrations, extensions, and connectivity to Agoda peripheral systems. Integration Developer Build and maintain integrations using Oracle Integration Cloud (OIC) — orchestration, adapters, XSLT mappings, JavaScript libraries, lookups, error handling, scheduling, and monitoring. Work with REST/SOAP, file-based, and event-driven patterns. Database Developer Develop and optimize Oracle SQL / PL/SQL on Oracle ATP, and work with PostgreSQL where used by OTS for supporting applications, staging, sync, and operational data needs. UI / Extension Contributor Support low-code UI and extensions using Visual Builder (VBCS) — JavaScript, HTML, CSS, JSON — when required for Finance-facing solutions. Automation Enabler Contribute to low-code automation using Oracle Integration RPA (Robots), Process Automation, and Fusion AI Agents / Agent Studio, where these reduce manual Finance/ops work. Delivery & Ops Contributor Support testing, release readiness, deployments, and controlled change via FlexDeploy / GitLab CI-CD patterns used by OTS. Help with monitoring/troubleshooting (e.g. Grafana, operational runbooks) and BAU incident resolution for reports, jobs, integrations, and database objects. Continuous Improvement Driver Improve reporting standards, performance, reliability, documentation, and delivery practices across the OTS technical landscape. What You’ll Need to Succeed Must-have — BIP (highest weight) - 5+ years hands-on Oracle Fusion BI Publisher (BIP): designing and maintaining data models, complex SQL, RTF templates, bursting, ESS scheduling, report security, and performance tuning - Proven ability to take Finance report requirements from discovery → design → build → UAT → production support - Experience troubleshooting existing BIP reports (logic, performance, template, security, and data issues) Must-have — core Oracle technical - 5+ years Oracle Fusion technical experience overall - Strong Oracle SQL and PL/SQL (queries, packages/procedures, optimization, troubleshooting) - Hands-on OIC: orchestration, mappings (XSLT), adapters, lookups, error handling, monitoring - Experience with REST/SOAP APIs, payloads, auth patterns, and integration debugging Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity: As an Oracle Fusion Functional Consultant, you will be a key member of our team, using your 5+ years of experience to design, implement, and manage systems and processes controls that drive our Finance functions. You’ll take on the role of Compliance Owner for “Off The Shelf Systems (OTS),” working closely with IT, Product, Risk and Compliance, Auditors, and other departments. We’re looking for a results-oriented professional who can communicate effectively, manage projects, and collaborate across teams. You will be expected to confidently express your ideas and perspectives to stakeholders and manage projects with minimal supervision. Being comfortable with ambiguity, organized, and possessing strong interpersonal skills will be essential to your success. Your ability to influence, communicate, and drive change will be critical in delivering value to the business. In This Role, You'll Get to be a: - Tech, Process, and Compliance Advisor: Participate in business discussions, providing expert insights from both a finance and compliance perspective to ensure that technology and processes meet user needs, while adhering to risk management, segregation of duties (SoD), and access control standards. - Solution Implementer: Develop, configure, and implement off-the-shelf Oracle finance technology solutions, ensuring seamless integration with existing Oracle systems while maintaining strong controls around user access, security, and compliance. - Testing and Risk Contributor: Support testing phases, ensuring finance systems operate efficiently while upholding risk mitigation strategies, proper segregation of duties, and that access controls are correctly implemented throughout the development and testing lifecycle. - System and Compliance Evaluator: Regularly assess and improve Oracle finance systems and processes to enhance efficiency, mitigate risks, and ensure compliance with regulatory standards like SOX and internal access control policies. - Change Coordinator Change Coordinator: Evaluate the impact of upstream changes on finance systems, reports, and access controls, collaborating with Oracle technical and business teams to ensure smooth and compliant implementation with a focus on mitigating potential risks. - Issue and Compliance Resolver: Serve as a liaison between business and tech teams to analyze and resolve software or technical issues, ensuring that solutions comply with Oracle’s access control policies, risk management protocols, and financial regulations. - Continuous Learner: Stay updated on accounting, tax, and risk management developments, particularly within the travel industry, to ensure that Oracle finance systems remain compliant and future-ready. - System Maintainer: Assist in the setup, maintenance, and compliance of financial systems, ensuring they are optimized for business success, maintain high user satisfaction, and are safeguarded with proper access controls and risk management protocols. What You’ll Need to Succeed: - Industry Expertise Industry Expertise: Over 5 years of experience managing finance system projects and operations, particularly within ERP systems in the tech or e-commerce sectors, with a strong focus on Oracle Fusion Finance configuration, compliance, access control, and risk management. - Oracle Fusion Finance Configuration: Extensive experience configuring and optimizing Oracle Fusion Finance systems, ensuring seamless integration with financial processes while adhering to compliance and regulatory standards such as SOX. - Finance Systems Proficiency: In-depth understanding of multiple finance systems, including Oracle Fusion Finance, with proven success in applying this knowledge to ensure compliance with segregation of duties (SoD) and access control policies. - Stakeholder Management: Demonstrated ability to manage and influence stakeholders across finance, IT, and business teams to align on project objectives, risk mitigation strategies, and successful outcomes in Oracle Fusion environments. - Educational Background: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus, with strong understanding of financial controls and SOX compliance. - Adaptability: Proven ability to excel in fast-paced, dynamic environments, quickly adapting to new challenges, including Oracle Fusion configurations, while maintaining compliance with industry standards and evolving regulations. - Vendor Management: Skilled in managing vendor relationships, negotiating best outcomes while maintaining strong partnerships, ensuring vendor compliance with Oracle system configurations and financial regulations. - Project Leadership: Strong project management capabilities, leading cross-functional initiatives involving Product, Tech, and Business teams, with a focus on Oracle Fusion Finance, aligning objectives, mitigating risks, and driving successful execution. - Analytical and Problem-Solving Skills: Strong analytical mindset with the ability to identify practical solutions, particularly in Oracle Fusion Finance configuration, risk management, access controls, and system optimization. - Detail-Oriented: High attention to detail, ensuring that Oracle Fusion Finance systems are continuously improved and compliant with internal and external regulatory requirements. - Communication Skills: Excellent written and verbal communication skills, combined with strong organizational and planning abilities to effectively convey project goals and compliance measures, especially related to Oracle Fusion Finance. - Dependability: Strong sense of urgency and results orientation, dedicated to meeting goals, ensuring compliance, and driving business value through effective Oracle Fusion Finance configuration, risk management, and system optimization. - Good experience with Oracle BI Publisher (BIP), including the ability to understand existing reports and design, develop, and maintain new BIP reports (templates, data models, and layouts). - Proficient in SQL, with the ability to write, optimize, and troubleshoot SQL queries for reporting, data analysis, and integrations. It’s Great if You Have: - Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A). - Familiarity with project management methodologies (e.g., Agile, SDLC). - Experience in data analytics or with other modules within Oracle Fusion ERP. Knowledge of Robotic Process Automation (RPA) tools and other financial software Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux. The Opportunity: Agoda is using a wide range of systems and tools like Workday, Zendesk, Greenhouse, etc. to support its People operations' fast-moving pace and dynamic workforce needs globally. We are looking for a People Technology Manager (Integrations) to drive projects and implement solutions at scale to simplify work, automate repetitive tasks, and optimize business processes. In this role, you will be a key driver of Agoda’s People Technology strategy, owning critical integrations and automations that directly impact every employee’s experience. You’ll work at the intersection of HR, Payroll, and Technology, with the freedom to innovate and the scale to see your solutions make a measurable difference In This Role, You'll Get To: - Lead a team of SMEs to drive People Technology integration projects. - Own and lead Agoda’s payroll integration roadmap, shaping how core HR and payroll systems work together across countries and products. - Strategize Agoda’s Workday integration roadmap by scaling solutions, driving continuous improvements, and assessing platform readiness. - Lead integration design strategy using Workday and other tools, integrating with platforms such as Zendesk, Greenhouse, Oracle, and other components of the Agoda tech stack. - Optimize existing automated solutions to improve efficiency and create leaner processes. - Partner closely with key business stakeholders (Payroll, FinSys, People Technology, BI Dev) to assess technology needs and feasibility, align priorities, manage timelines, and drive end-to-end delivery from design through testing and deployment. - Explore creative and out-of-the-box solutions to solve complex business problems. - Implement, test, and launch major system enhancements, ensuring quality, stability, and a smooth change experience for end users. - Collaborate with solutions and engineering teams to design and implement custom applications and tools that extend Workday and the broader People Tech ecosystem. - Mentor and coach junior team members, sharing best practices and elevating the overall technical capabilities of the team. - Lead system-related training and demos for Agoda employees and People Team end users, driving adoption of new tools, features, and ways of working. What You'll Need to Succeed: - Minimum +8 years of hands-on Workday Integrations experience - Experience managing and leading a team - Proven track record leading technical implementations for payroll integration rollouts, specifically using PECI - Strong expertise with Workday integration and reporting tools, including Workday Studio, EIB, Core Connectors, PECI, BIRT, RaaS, and REST/SOAP API-based integrations - Solid knowledge of Workday Core HCM and other key functional/technical areas, such as Business Processes, Security, and system configuration - Deep understanding of integration design patterns, error handling, and Workday data models - Comfortable working in ambiguous environments, proactively identifying and resolving edge cases, dependencies, and potential risks - Strong team player with a high sense of ownership, bringing subject-matter expertise while collaborating to solve complex issues - Demonstrated ability to drive continuous improvements to simplify processes, increase scalability, and reduce operational complexity - Strong project and stakeholder management skills, with experience engaging cross-functional teams - Ability to leverage data and analytics to generate insights and support effective decision-making - Fluency in English, both written and spoken, is required It's Great If You Have: - Experience in automation tools and programming languages outside of Workday space (MS Power Apps, SQL, HTML) - Ability to constructively challenge and refine requests while maintaining respectful, professional relationships - Presentation/Workshop facilitation - Able to move fast, adapt to changes #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5 #LI-Hybrid Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity We are looking for a hands-on Team Lead, AI & Automation to join Finance Data & Automation (FDA). You will own a major automation workstream for Finance and FinTech teams across AR/Collections, AP, Treasury, Tax and Accounting, from discovery and design through build, deployment and production support. Our estate is moving from traditional RPA (SS&C Blue Prism) to code-first, agentic AI automation: Python services, data pipelines and LLM-based agents that are observable, testable and SOX-compliant. You will build alongside the team while setting technical direction, reviewing solutions and coaching engineers. Key Responsibilities - Own an automation workstream end to end: intake, prioritisation, solution design, delivery plan, and measurable outcomes (hours saved, error reduction, straight-through processing, cycle time). - Design, build, test and deploy automation using Python, APIs, SQL/data pipelines, workflow tools and RPA, picking the simplest approach that is reliable. - Lead agentic AI solutions such as document extraction, classification, dispute/exception handling and query triage. Use LLM tool calling, MCP-based integrations and agent frameworks, with human-in-the-loop checkpoints, guardrails and evaluation before anything touches a financial record. - Break down work, clarify ownership, and review designs and code across the team; set standards for testing, Git, code review and documentation. - Coach and support team members, including engineers moving from RPA to code and AI development. - Lead the migration of selected Blue Prism processes to code-based or agentic solutions without disrupting month-end and daily operations, while keeping existing bots stable. - Own monitoring, alerting, exception handling, run logs, runbooks and PDD/SDD documentation so solutions are supportable. - Build SOX/ITGC controls into each solution: change management, segregation of duties, least-privilege access and audit evidence. - Partner with Finance SMEs, process owners, FinSys and Engineering to scope requests, manage expectations and report progress and value to leadership. Requirements (must-have) - Bachelor's degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience. - 7+ years in software engineering, data engineering or intelligent automation, including production solutions you designed, delivered and supported end to end. - Experience leading a workstream or small team: planning work, reviewing solutions and coaching others. - Strong Python and SQL; experience with REST APIs/JSON, file/SFTP/email integrations and robust exception handling. - Fluency in agentic AI development: you have built LLM-based agents or automations using tool/function calling, MCP or similar tool integration, and at least one agent framework (e.g. LangGraph, LangChain, Semantic Kernel, OpenAI Agents SDK). You also work productively with AI coding agents (Cursor, Claude Code or similar). - Disciplined SDLC: Git, code review, automated testing, CI/CD and controlled releases. - Experience with production support: monitoring, incident triage, root-cause analysis and clear stakeholder updates. - Understanding of controlled environments (SOX or similar): audit trails, change control and access management. - Strong stakeholder skills; able to explain technical trade-offs to Finance users and leadership in clear English. Preferred Qualifications (nice-to-have) - n8n or similar workflow automation tools (Power Automate, Make, Zapier). - Hands-on SS&C Blue Prism (or UiPath/Automation Anywhere), and experience migrating RPA to code or cloud-native platforms. - OCR/intelligent document processing; RAG with embeddings/vector search; LLM evaluation and cost/latency tuning. - Big-data and analytics stores (StarRocks, Hadoop/Hive, Superset); containers/Kubernetes; private-cloud deployment. - Finance domain knowledge (AR/collections, AP, reconciliations, treasury, month-end close) and Oracle ERP exposure. - Process discovery, process mining or Lean Six Sigma experience. Success in This Role - A reliable, well-documented automation portfolio with clear monitoring and few incidents. - Legacy RPA processes migrated to code or agentic solutions on schedule. - Measurable reductions in manual effort, errors and cycle time. - A stronger team: clear standards, good reviews, and engineers growing into AI development. - Strong controls and clean audit outcomes. Important Note About This Role This is a hands-on lead role: you will build as well as guide. We value evidence that you shipped and ran real automation, technical judgment and the ability to build with AI, more than a long list of tools or certifications. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.  As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.   In this Role, you’ll get to: - Builds and owns the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners). - Is responsible for the maintenance and improvement of the performance of their accounts, typically from a portfolio of the top producing properties for the country - Proactively engages Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value. - Actively manages supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth. - Demonstrates a data driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner. - Maintains meaningful & high-frequency engagement with supply partners, including a minimum of one face-to-face interaction a quarter. - Responds to the needs and requests of hotel partners in a timely and effective manner. - Is capable of handling both input and output KPIs and achieves their individual KPIs with minimal supervision from an Area Manager. What you’ll Need to Succeed: - Bachelor’s degree - Minimum 3 – 5 years of experience in business development and/or account management - Strong interpersonal skills & ability to influence both external / internal stakeholders - Experience in internet/e-commerce preferred - Strong analytical and problem-solving skills - Team player with a professional “get it done” attitude and work ethic - Proven success in acquiring, building & maintaining long term customer relationships - Adapts well to change and able to work in a fast-paced environment. - Ability to create new, innovative ideas - Strong Proficiency in English and fluent in Thai It’s Great if you have: - MBA or Master’s degree - Experience in Travel industry Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. Get to Know Our Team Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity As a Support Associate in Bangkok, supporting Thai & English, you will: - Build strong problem-solving and communication skills that open doors to many future roles - Support customers and partners from multiple countries and cultures, gaining truly global experience - Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will - Deliver outstanding service to guests and coordinate with our partners via phone, email, and chat - Handle a high volume of inquiries and deliver accurate, timely resolutions - Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries) - Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.) - Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time - Apply Agoda policies and procedures in a fair and consistent way - Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases - Safeguard customer data and maintain strict confidentiality at all times - Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation - As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team - Enjoy Agoda’s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks Core Skills and Competencies - Strong customer focus and a genuine desire to help others - Native-level spoken and written Thai skills, and proficient in English - Ability to stay calm, accurate, and professional under pressure - Good problem-solving skills, using guidelines and data to make decisions effectively - Flexibility to adapt to new tools, processes, and feedback - Ability to manage time and priorities in a fast-paced, high-volume environment - Reliability, integrity, and a positive, collaborative attitude Nice to Have - Prior working experience in customer support, contact center, or service roles - Experience in travel, e-commerce, hospitality, or BPO is a plus - Experience working with international customers or partners - Familiarity with contact center, CRM, or ticketing systems Why Agoda - Competitive compensation with performance-based incentives - Annual discretionary performance bonus - Health insurance and other locally competitive benefits - Agoda travel discounts and special rates on accommodation and related products - Work from anywhere for up to 30 days per year - Structured training, coaching, and clear performance metrics - Opportunities to grow your career within the Customer Experience Group or across Agoda - An inclusive, international work environment where your ideas and feedback are valued Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. About the team Our Customer Satisfaction & Incident (CSI) team is Agoda's final line of support part of the larger Agoda Customer Experience Group (CEG). We take on the most complex and high-risk customer issues and see them through to a clear resolution, while protecting the trust people place in Agoda. We support customers around the clock and handle critical escalations linked to regulatory matters, media and public relations, requests from senior leaders, supplier and partner complaints, and technical failures. As a Team Manager in CSI, you will lead a team of specialists who work with customers, partners, senior executives, and our Public Relations, Technology, Product and Legal teams. You will build a culture of continuous improvement, where your team digs into root causes, understands that every customer's situation is different, and acts early to prevent the next incident. The Opportunity You are more than a people leader, you are a proactive owner, comfortable juggling many things at once, being the calm, emotionally intelligent guide for a team that works under pressure every day. You will own your team's day-to-day performance and help deliver the wider Agoda and CSI team's goals, working closely with business partners so we succeed together. Everything you do comes back to one aim: the best possible resolution for our customers, based on the worst escalations or situations. What you'll do: - Coach, mentor and manage a team of CSI specialists, building a culture of excellence, accountability and continuous learning. Set clear expectations, give regular feedback, manage performance and development plans; address performance or behaviour gaps directly. - Coach beyond the task at hand, so your team builds strong critical thinking and problem-solving skills for complex escalations. - Own your goals and projects from start to finish, whether they are assigned to you or ones you start yourself. Turn challenges into clear actions, track progress and report on results. - Be the key decision-maker for your team during complex, high-stakes escalations. Give clear direction, manage communication with stakeholders and steer each case to a controlled, effective resolution. Stay calm and prioritise your team's time when several high-stakes events happen at once, and turn complex, high-risk issues into short, clear updates with next steps for senior leadership. - Find the root causes of recurring escalations and push for lasting fixes, not just quick workarounds. Suggest improvements, take part in lessons-learned reviews after escalations, or incidents, and share what you learn. - Build strong relationships with internal partners such as Legal, Public Relations, Product, Supply and senior leadership, influencing without direct authority to clear blockers, so that work for your market or area runs smoothly. Balance requests from different leaders against your team's capacity and push back on escalations or work that do not belong with the team. - Manage your team's escalation queue and backlog. Keep a close eye on incoming case volumes, look beyond the dashboards for unusual patterns in case routing, volumes or team performance, spot issues early and act quickly to make sure service levels are met. - Use raw data, dashboards and performance reports to diagnose gaps, suggest improvements and build the case for change. - Own an assigned area of our operations: put new and existing processes into practice and keep procedures and documentation current and accurate. - Manage team members fairly and consistently, and keep management track above par. Find performance gaps, build action plans to close them, and follow them through. - Oversee quality checks and related training, and hold the team to the highest standards of case handling and our customer conduct standards, so customers get consistently great service. - Treat team morale as a core part of your job. Use engagement surveys to understand how your team is doing, and keep experienced specialists motivated and growing, even when a promotion is not immediately available. - Delegate and share responsibilities so the team does not rely on you for every decision, help grow future leaders, and run team meetings that are engaging, relevant and lead to action. - Take part in hiring, including screening and interviewing candidates. Help plan staffing and shift coverage. What you'll need to succeed: - People management experience leading a team of 8 or more in an a contact centre or customer support environment, escalation or senior specialist is preferred. - Excellent spoken and written English & Hindi , and the ability to explain complex situations clearly and confidently to anyone, from upset customers to senior executives, including short, clear updates for senior leaders; additional languages are a plus. - Willingness to work 24/7 rotational shifts, including weekends and public holidays. - A strong track record of reviewing, improving and running processes that lift efficiency and team performance. - A focus that goes beyond numbers - you care about the quality of each resolution and the customer's whole experience, and you can balance customer needs with business risk and policy. - Experience influencing teams such as Legal, Public Relations, Product or Supply without direct authority, managing senior leaders' expectations and pushing back when needed to protect your team's focus. - The ability to manage several projects and deadlines at the same time. - A calm, professional and respectful approach under pressure, with the ability to prioritise well when several high-stakes issues land at once. - Comfort with ambiguity and fast change, and an openness to feedback: you ask your manager, peers and team for it, and act on it. - Proven experience in hiring, training, coaching and managing people. - Good working knowledge of AI tools, SQL, Tableau or similar data tools, plus Microsoft Word, Excel and PowerPoint, and the ability to present data clearly in a way that suits your audience. Nice to have - 3-4 or more years of people management in a high-stakes setting such as complex escalations, incident management, dispute resolution or a similar support function. - Experience managing remote teams. - Experience working with complaints raised through government or consumer protection bodies, social media escalations, legal-threat cases, chargeback (card payment dispute) risk, or executive escalations. Working hours and location - Hybrid working with office 3 days a week. - Shift: You should be available to work 24x7 rotations. - In future, the role may be required to support a rotational shift pattern, to give 7-day coverage, including weekends and public holidays. - Location: Gurgaon based only. (NO visa/ relocation will be provided). Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merits and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies, and you can always ask to have your details removed from the file. For more details, please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The Data department oversees all Agoda’s data-related requirements. Our goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward. The Opportunity: As a Lead Engineer (IC5), you will define the vision, architecture, and multi-year technical roadmap for our DevOps, automation, and platform engineering initiatives across the Data department. You are expected to operate as a subject matter expert and strategic technical leader, driving foundational improvements in infrastructure scalability, developer velocity, release engineering, and system reliability. In this high-impact role, you will solve complex, ambiguous engineering challenges across multi-region hybrid infrastructure, champion modern Site Reliability Engineering (SRE) and GitOps practices, and partner closely with engineering directors, principal architects, QA leads, and cross-functional engineering teams to ensure our platform capabilities proactively align with long-term business growth. What You’ll Do: - Architect, scale, and lead the technical vision for hybrid infrastructure orchestration and automation across multi-cloud and on-premises environments, prioritizing resilience, operational efficiency, and cost optimization. - Spearhead departmental adoption of DevOps, SRE, and GitOps methodologies, driving engineering transformation across development, platform, and QA teams to accelerate release velocity and minimize blast radius. - Establish architectural standards and lead design reviews for large-scale automation frameworks, CI/CD platforms, and core infrastructure services to ensure robust security, high availability, and compliance. - Define and execute the strategic technical roadmap for DevOps and developer productivity, identifying enterprise-wide bottlenecks and implementing automated solutions for highly ambiguous operational challenges. - Diagnose and resolve systemic high-severity incidents, performance bottlenecks, and architectural trade-offs within complex distributed data pipelines and cloud infrastructure. - Mentor senior and mid-level engineers, cultivate a culture of engineering excellence, and raise the bar for technical design, code quality, and operational readiness. - Evaluate, prototype, and implement emerging platform technologies, service meshes, and observability tooling to continuously advance our core operational infrastructure. - Establish best-in-class operational playbooks, architecture patterns, and technical governance, influencing engineering standards across the wider organization. Required Qualifications: - Advanced software engineering mastery in one or more core languages (e.g., Golang, Python, Java) with a track record of architecting scalable, maintainable enterprise software systems. - Proven track record as a lead contributor designing, optimizing, and modernizing the end-to-end Software Development Lifecycle (SDLC) and developer infrastructure for large-scale engineering organizations. - Deep theoretical and practical foundation in distributed systems, network fundamentals, storage engine architecture, and high-concurrency systems design. - Subject matter expertise in containerization and orchestration (Docker, Kubernetes, Helm, custom operators), including multi-tenant cluster management, security hardening, and performance tuning at scale. - Hands-on experience implementing enterprise Service Mesh and Service Discovery solutions (e.g., Istio, Linkerd, Consul, Envoy) for traffic management, mTLS security, and observability in large-scale cluster environments. - Demonstrated technical leadership in driving major cross-functional infrastructure initiatives, aligning multiple technical teams, and delivering impactful outcomes on tight timelines. - Exceptional troubleshooting capabilities with hands-on experience conducting deep-dive root cause analysis across distributed microservices, network fabrics, and kernel/OS-level issues. - Proven capability to act as a technical mentor and force multiplier, establishing engineering guidelines, conducting RFC reviews, and growing technical talent. - Deep expertise in SRE principles, continuous delivery patterns, Infrastructure as Code, and driving continuous improvement in system SLOs and error budgets. - Superior technical communication and stakeholder management skills, with the ability to articulate architectural decisions clearly to executive leadership and technical staff alike. - Deep expertise in architecting, scaling, and operating enterprise-grade relational and non-relational database infrastructure (e.g., PostgreSQL, MSSQL), encompassing schema optimization, zero-downtime migrations, failover strategies, and high-availability replication topologies. - Proven leadership in designing and championing automated, zero-downtime continuous deployment platforms using GitOps methodologies (e.g., ArgoCD, Flux) and progressive release strategies (Canary, Blue/Green, automated rollback mechanisms). Preferred Qualifications: - Proven track record of architecting, deploying, and operating multi-region, high-throughput, and fault-tolerant distributed systems in mission-critical production environments. - Extensive background in Infrastructure as Code (IaC) and configuration management frameworks (e.g., Terraform, OpenTofu, Ansible, Pulumi) for declarative platform provisioning. - Expertise in full-stack observability and SRE tooling (e.g., Prometheus, Grafana, OpenTelemetry, Datadog, ELK/OpenSearch), including defining actionable metrics, tracing, and automated alerting. - Experience with major cloud service providers (GCP, AWS, Azure), multi-cloud architectures, and financial operations (FinOps) to manage cloud utilization efficiently. [#Bangkok #Manila #Kualalumpur #Singapore] Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Bangkok, you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you'll get to: - Lead a team of approximately 15 contact center agents in an inbound contact center setup. - Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met. - Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis. - Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success. - Ensure the proper and effective implementation of new and existing customer service structures & procedures - Understand & analyze multi channel traffic reports, proactively make suggestions for improvement - Monitor team attendance, document infractions and implement corrective action - Assist with planning/organizing the proper coverage & align staffing - Supervise the quality assurance process and related training of staff members to ensure quality customer service. - Participate in recruitment activities (screening, interviewing) - Act as a backup of Regional Manager if needed What you'll Need to Succeed: - At least 2 years of people management experience in a contact center environment. - Excellent English & Korean communication skills (verbal & written). - Able to work on 24/7 rotating shifts as per business requirements including on public holidays, and weekends as applicable. - Proven track record in evaluating, analyzing, implementing, leading, and monitoring processes to enhance contact center efficiency and staff performance. - Strong interpersonal skills and abilities in building partnerships with other departments and interacting with diverse individuals. - Ability to handle multiple projects and effectively manage timelines. - Experience in hiring, training, coaching and people management practices. - Proficiency in Microsoft products including Word, Excel and PowerPoint - Experience in managing stakeholder is a plus. - Experience in managing remote teams is an advantage What we offer: - A highly diverse, multicultural work environment - Flexible Hybrid Work Model (with a one-time WFH allowance) - A compensation package, including benefits and performance-linked bonus, that is competitive for the role and aligned with country and industry standards. - Agoda staff discount on bookings - Career development opportunities - Supplemental medical & life insurance - Employee well-being programs #seoul #bangkok #yokohama #tokyo Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity The Regional Manager, Social Media Operations will lead Agoda’s social care and online reputation operations across markets, sites, and vendor partners. This role is accountable for delivering consistent, high-quality customer experience across public social channels, review platforms, and emerging digital touchpoints, while protecting and strengthening Agoda’s brand reputation at scale. You will set the strategic direction and operating standards for CEG (Customer Experience Group) social media customer operations globally, translating Agoda’s priorities into an integrated social roadmap that improves customer outcomes and operational resilience. As the leader of this function, you will partner with Brand, Marketing, Product, and other teams to keep Agoda’s social presence responsive, customer-focused, and on-brand. This is a high-impact leadership role for an operator who can combine customer obsession, operational discipline, data-driven decision-making, and sound judgment in high-visibility situations. What You'll Do: - Lead multi-country, multi-site social media operations, owning service quality, response and resolution performance, efficiency, resiliency and cost-to-serve. - Set standard operating procedures (SOPs) for customer engagement across public and private channels, ensuring timely, empathetic, accurate, and on-brand responses to inquiries, complaints, reviews, and escalations. - Establish a robust online reputation management framework, including social listening, sentiment analysis, performance reporting, and early-warning mechanisms. - Own and report core social operations KPIs, including response coverage, response and resolution time, sentiment, escalation rate, quality, and customer experience outcomes. - Define the operating model across capacity, language coverage, channel mix, routing, vendor strategy, and 24/7 support to deliver scalable, consistent social care. - Scale social listening, social care, and case-management capabilities using social media tools and platforms. - Coordinate cross-functional crisis response with Brand, PR, CEG Operations, and other relevant teams, ensuring early risk identification, clear ownership, and disciplined execution. - Provide timely, executive-ready updates to Agoda leadership on social media trends, customer impact, viral posts, team performance, and recommended actions. - Design and evolve the organization, language pools, shift strategy, vendor model, and capability roadmap to meet changing business and customer needs in digital landscape. - Partner with WFM, QA, Training, Analytics to anticipate demand risks arising from seasonality, launches, policy changes, product feedback, viral trends, and external events, and lead timely operational adjustments. - Lead and develop Team Managers and the broader team, fostering a high-performance culture with strong leadership capability, execution discipline and talent mobility. - Develop talent and succession plans while strengthening leadership capability through coaching, mentoring, knowledge sharing, training, and targeted development plans. - Drive leadership effectiveness and organizational engagement by assessing performance; communicating strategy, business updates, and expectations through skip-level 1:1s and team engagement activities. - Ability to remain calm and make rational, decisive judgments in high-visibility, ambiguous situations with limited information, including viral or reputational crises, while identifying systemic risks before they escalate publicly. - Address team performance decisively, fairly, and in line with Agoda values. Who You Are: - 10+ years of progressive leadership experience in large-scale, multi-site, multi-country social care operations within technology, e-commerce, travel, consumer internet, or a high-growth consumer brand. - Strong strategic thinking combined with exceptional operational execution and the ability to translate strategy into measurable outcomes. - Proven experience building, scaling, and improving operating models across markets, channels, and customer segments. - Advance stakeholder management and influencing capability, including credibility with senior leadership. - Experience leading and developing managers, building high-performing teams, and creating resilient leadership pipelines. - Strong analytical capability, including the ability to use data to diagnose performance issues, identify emerging risks, and prioritize investment. - Working knowledge of social media listening, engagement, and case-management tools (e.g. Sprinklr, Sprout Social, or Meltwater) - Working knowledge of SQL. Nice to Have: - Experience working in regulated, high-growth, or highly localized markets. - Strong experimentation mindset, with experience testing and scaling new service, automation, or engagement models. - Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). Working Hours: Regular Shift with some after-hours/on-call on a need basis for crisis management. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Fleet Services builds and runs Agoda's Kubernetes platform: 160+ clusters, plus the platforms on top of it (GitOps, DNS, certificates, load balancing, identity, and etcd). The team sits in Bangkok, Singapore and Australia. This hire is Bangkok-based and starts in Q1 2027. In this role you will: - Design, build, and operate platform software in Go on Kubernetes. - Own a part of the platform through delivery and production: controllers, automation, and GitOps. - Work with InfraOps and the teams who run on the platform, so changes are safe to roll out and easy to use. - At Senior: lead the design of a component, mentor other engineers, and carry production ownership without day-to-day direction. What You'll Need to Succeed: - Production software engineering experience. At Senior, you have owned a service or platform component through design, delivery, and production, and you design the solution, not only implement it. - Go, or a similar systems language you can be productive in quickly. - Practical Kubernetes in production: workloads, APIs, and how a cluster behaves when something breaks. - Linux, and the habit of testing what you ship. - Enough observability to tell whether a change is healthy: metrics, logs, and alerts. - Clear written and spoken English, including design notes, reviews, and discussion with other teams. - Comfortable using coding agents in day-to-day work, or able to pick that workflow up quickly. They do not replace judgment, code quality, or owning what you ship. It's Great if You Have: - Kubernetes past being a cluster user: controllers, operators, or CRDs. - Cluster API, ArgoCD, or other GitOps. - Networking, DNS, certificates, or load balancing. - Contributing to an open-source operator or controller. - CI/CD for infrastructure. - Working across several teams in a large engineering organization. #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5 #LI-Hybrid Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.