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Job Description •Lead Vero, our flagship Italian restaurant and drive sales to meet or exceed the assigned outlet budget while effectively managing costs. •Inspire, coach, and develop your team, fostering a culture of excellence and passion for Italian cuisine and hospitality. •Ensure every guest enjoys an exceptional dining experience, maintaining the highest standards of service, presentation, and authenticity. •Collaborate with the culinary team to enhance menus, wine pairings, and guest experiences. Qualifications •Vocational certificate or degree, with experience as an Outlet Manager or Assistant Outlet Manager in a high-end restaurant. •Deep knowledge of Italian cuisine, wine, and beverage pairing. •Guest-focused, service-minded, with meticulous attention to detail. •Strong sales acumen, dynamic, organized, with polished presentation and communication skills.. Additional Information • Helps employees improve their skills and provides support for career development • Manages the team • Is in charge of organising the F&B point of sale from A to Z • Ensures guest satisfaction, quality and high standards of service for customers • Helps the point of sale attain profitable results • Drives sales to reach or exceed the assigned outlet Budget and controlls cost to be with in budget

Job Description - Support the Catering & Events team with daily sales and administrative activities. - Handle enquiries, prepare quotations, proposals and event documentation. - Coordinate with clients and internal departments to ensure smooth event planning and execution. - Follow up on leads, bookings and payments. - Maintain accurate records of sales activities, client information and event details. - Assist with site inspections, client meetings and event arrangements. - Provide professional and timely communication to clients. Qualifications - Previous experience in Sales Coordination, Catering & Events, or hotel operations is preferred. - Good command of English and Thai, both written and spoken. - Strong communication, coordination and organizational skills. - Good attention to detail and ability to manage multiple tasks. - Service-minded, proactive and a good team player. - Proficient in Microsoft Office. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Provide administrative support to the Sales team - Prepare proposals and contracts - Coordinate with internal departments to ensure smooth execution of group bookings and events - Handle client correspondence and follow up on inquiries - Maintain accurate records in the sales system - Assist with site inspections and client visits - Support sales activities, promotions, and campaigns as assigned - Prepare and submit assigned sales reports accurately and in a timely manner Qualifications - Bachelor’s degree in Hospitality, Business Administration, Marketing, or related field - Fresh graduates are welcome to apply - Good command of English and Thai (spoken and written) - Strong organizational and coordination skills - Proficient in Microsoft Office (Excel, Word, PowerPoint) - Positive attitude, service-minded, and team-oriented - Flexible with working hours as required by hotel operations Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Consistently offer professional, friendly and engaging service - Lead and manage all aspects of the Front desk and ensure all service standards are followed - Check and maintain the Duty Manager safe in accordance to the procedures set by the company. - Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons - Handle guest concerns and react quickly, logging and notifying proper areas. - Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest - Balance operational, administrative and Colleague needs - Assist guests regarding hotel facilities in an informative and helpful way - Follow department policies, procedures and service standards - Follow all safety policies - Perform any other related duties assigned to him / her by the Front Office Qualifications - Previous leadership experience required - Previous Property Management System experience required - Computer literate in Microsoft Window applications required - University/College degree in a related discipline preferred - Must possess a professional presentation - Strong interpersonal and problem solving abilities - Highly responsible & reliable - Ability to work well under pressure in a fast paced environment - Ability to focus attention on guest needs, remaining calm and courteous at all times. - Excellent communication skills in both Thai and English (spoken and written) Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description •We’re looking for a dynamic Beverage Manager to lead the beverage experience across our three signature bars and elevate the overall drink culture at the resort. •You’ll be the creative force behind our bar concepts, ensuring world-class quality, consistency, and innovation that reflect our flagship Pullman spirit. •As part of the F&B leadership team, you’ll drive excellence in both product and service, inspire a high-performance team, and deliver memorable guest experiences that align with our brand vision and business goals. Qualifications •Minimum 3 years of progressive beverage experience within premium or luxury hospitality brands, including at least 2 years in a F&B leadership role. •A genuine passion for mixology, beverage trends, and guest engagement. •Strong leadership and communication skills to guide, mentor, and develop a diverse team. •A hands-on mindset with a focus on guest satisfaction, creativity, and operational excellence. Additional Information • Manages the team of Azur, C-Bar, Float, helping them improve their skills and providing support for career development, make sure all bars are aligned in terms of recipes and quality of drinks. • Manages headcount and bar organisation for optimum performance • Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards • Conveys the hotel's image through his/her attitude, professionalism and involvement in the field • Ensures that all products served to guests conform to standard and are of good quality • Is responsible for the bar's budget, develops revenue and profit margins • Helps the hotel meet its targets

Job Description •Leadership & Team Culture: Provide strategic and operational leadership across all F&B outlets, restaurants, bars, banquets and events, ensuring Novotel and Accor brand standards while leading and developing a high-performing team. •Strategy & Revenue Growth: Develop and execute F&B strategies, concepts, promotions and events to drive revenue and profitability, in collaboration with the Executive Chef to ensure quality and dining experiences meet guest expectations and market trends. •Financial & Operational Control: Manage budgets, forecasts, productivity, inventory and operating costs, optimizing resources and operational efficiency while maintaining quality and service standards. •Guest Experience, Compliance & Sustainability: Champion service excellence and quality assurance, manage guest feedback and service recovery, ensure compliance with food safety, HACCP, health and safety requirements, and support Accor and Novotel sustainability initiatives. Qualifications •Proven senior F&B leadership experience in an international hotel, preferably with multiple outlets and significant MICE/banquet operations. •Strong operational and commercial expertise across restaurants, bars, banquets and events, including budgeting, forecasting, cost control and revenue optimization. •Passionate people leader with the ability to develop, engage and inspire high-performing teams, fostering a culture of empowerment, learning and career growth. •Guest-focused and innovative, with the ability to create commercially successful F&B experiences aligned with Novotel and Accor brand standards. •Strong knowledge of food safety, HACCP and responsible F&B practices, with a commitment to Novotel’s sustainability direction, including plant-forward menus, healthier choices and responsible sourcing.

Job Description Food & Beverage Manager Key Responsibilities - Lead and oversee the daily operations of all Food & Beverage outlets, including restaurants, bars, banquets, events, and in-room dining, ensuring exceptional guest experiences and compliance with brand standards. - Drive revenue growth and profitability through effective budgeting, cost control, menu engineering, sales initiatives, and operational efficiency. - Develop and implement innovative Food & Beverage concepts, promotions, and events that enhance guest satisfaction and strengthen the resort's market positioning. - Monitor and analyze financial performance, including revenue, food cost, beverage cost, labor productivity, and other key performance indicators, taking corrective actions when required. - Foster a guest-centric culture by maintaining a visible presence in operations, actively engaging with guests, and ensuring prompt resolution of service concerns. - Lead, inspire, and develop the Food & Beverage team through coaching, training, performance management, and succession planning to build a high-performing service culture. - Collaborate closely with the Executive Chef, Sales & Marketing, Revenue, and other departments to deliver seamless dining experiences, special events, and revenue-generating initiatives. - Ensure full compliance with food safety, hygiene, sanitation, occupational health and safety regulations, HACCP standards, and company policies. - Drive continuous improvement by monitoring industry trends, competitor activities, guest feedback, and emerging F&B concepts to enhance the resort's offerings. - Support the Executive Committee in strategic planning, business development, and hotel-wide initiatives that contribute to overall resort performance and guest satisfaction. - Drive continuous improvement in LQA (Leading Quality Assurance) audit results by implementing action plans, conducting regular quality reviews, and ensuring compliance with Accor and Mövenpick brand standards across all outlets. Qualifications - Minimum 5 years of Food & Beverage leadership experience in a hotel or resort environment. - Proven track record in managing multi-outlet operations and achieving financial targets. - Strong leadership, coaching, and team development skills. - Excellent communication and interpersonal abilities. - Strong business acumen with experience in budgeting, forecasting, and cost management. - Passion for delivering exceptional guest experiences. - Fluent in English; additional languages are an advantage. - Experience with Accor brands or international hospitality companies is preferred.

Job Description - Hands-on Engineering leader responsible for the efficient operation, maintenance, and protection of the hotel property and assets. - Lead Engineering and maintenance operations, including hotel facilities, guest rooms, equipment, and preventive maintenance programs. - Ensure compliance with Accor and Mövenpick brand standards, as well as health, safety, security, environmental, HACCP, and Fire & Life Safety requirements. - Manage outsourced contractors and ensure maintenance services are delivered safely, efficiently, and to the required standards. - Conduct and follow up on brand, safety, statutory, and engineering audits to ensure compliance. - Collaborate with all hotel departments to resolve maintenance issues promptly, minimize operational disruptions, and ensure guest and employee safety. - Support the hotel’s operational efficiency, sustainability, and business objectives. Qualifications - Bachelor’s degree in Engineering or related field. - 3-5years’ Engineering experience in a 4–5 star hotel, including senior leadership. - Strong knowledge of hotel engineering, preventive maintenance, and facility management. - Experience managing teams, contractors, projects, and budgets. - Knowledge of Accor/Mövenpick standards, Fire & Life Safety, HACCP, and statutory requirements. - Strong leadership, communication, problem-solving, and compliance skills. - Good understanding of sustainability, energy efficiency, and cost management. - Thai Nationality.

Job Description - Drive and implement key strategies as developed by ATDMC for each specific hotel in the assigned portfolio, ensuring the adoption of best practices to maximize online revenue. - Support website content updates as needed to ensure hotels align with brand standards, follow best practices, and maintain accurate online information. - Ensure the hotel microsite meets brand standards and is presented accordingly, with updates made - Direct hotel teams on ongoing relevant content for business needs and user trends - Review content as communicated by the hotel to ensure it is set up correctly and meets best practices to drive bookings/leads - Monthly UX Audit on both mobile and desktop versions to ensure all pages are set correctly, and correct any issues / address 401/404/405 errors impacting site use and searchability penalties - Direct / oversee with the hotel team to manage AH.com / Brand.com / Accor App to ensure hotel content is best presented to meet Accor Audit Standards. - Review and analyse end-of-month reporting for all hotels in their portfolio, make recommendations and give feedback on performance and trends, as well as complete an end-of-month synopsis for reporting. Reporting analysis to include but not limited to: - Visitation Summary - Channel Reporting - Country of Origin - Trending Pages Analysis - Rooms Revenue Generated from D-Edge Website - Monthly SEO Overview Report and key action recommendations - Execute SEO strategies to optimize cluster websites in the required languages, following the SEO Manager's direction and the hotel's contracted scope of work. - Collaborate with the SEO Manager to develop and implement a targeted keyword strategy aimed at driving qualified traffic to the hotel microsite, aligned with the hotel's priorities. - First priority on brand name to protect against OLTA’s - Secondary priority on generic search related to hotel (ex. “Khao Lak Weddings”) - Ensure content delivered by either the hotel or ATDMC meets a Flesch reading score of 65 and above. - Communicate key strategies/updates to hotels in the portfolio based on the SEO Manager’s direction and feedback. - Guide and give feedback on the quality of onsite content including written content, images and videos, in order to driver higher engagement and conversion rates. - Review all social media content for the assigned portfolio prior to posting, providing direction and guidance on the hotel's social media strategy to maximize impressions and click-through rates to the website. Manage social media content as specified in the contract, where applicable. - Guide and mentor hotel teams to create content aligned with best practices and platform-specific 'rules of engagement,' ensuring maximum impressions and click-through rates to the sites. - Review all social media plans 2 weeks ahead to ensure posts are in line with standards and do not work against related social media algorithms, causing penalties on page including clickbait, engagement bate, share bait, monetization bait, comment bait - Assist ATDMC General Manager as needed in any crisis management on social media - Guide and give feedback on hotels paid marketing strategy based on hotels objectives (ie rooms nights/restaurant bookings/lead conversion) with the target focus on maximising performance and revenue conversion. Account Managers are to review with the Senior Digital Marketing Managers performance and identify opportunities for improvement in campaign performance on an ongoing basis. Account Managers are to ensure all advertising meets brand standards and appropriate images/video content are used. This includes: - Identifying key interest markets & demographics online - Selection of key ad types that match the offer/objective - Review of content/recommendations to drive performance based on objective - Review performance, adapt and drive CTR to hotel microsite - Conduct A/B testing as needed/reviewing with the Senior Digital Marketing Manager - Review all ad content to ensure it is fully brand compliant (flag all non-compliant content requests with ATDMC General Manager for final approval and recommendations) - Monthly reporting on the performance to the hotel, based on the key metrics of Impressions & Reach, CPM, CTR, CPC. - Ensure monthly invoices are sent to the hotels for advertising spend by the required deadline. - To present monthly to every account in the portfolio a minimum of 3 ATDMC-qualified influencers/bloggers based on key focus areas of the hotel - To ensure hotel chatbots are updated with correct content and fully functional, managing updates with the Digital Marketing Executive responsible for chatbots. Updates to be made and live within 72 hours of hotel update requests. - To ensure each hotel in the Account Manager’s portfolio receives a minimum of three 15-second videos per month based on the hotel’s needs/targets/advertising from existing footage to comply with contract obligations. - To develop a cohesive working relationship with hotels in the portfolio and be seen as the key digital specialist for the property, influencing property direction based on best practices and driving online performance - Deliver performance analyses of website and social media key KPIs during hotel meetings, providing actionable recommendations to drive year-over-year growth. Meetings will be conducted online or in person based on the hotel's preference and will take place systematically every two weeks. - To communicate in a timely manner to hotels in the Account Manager’s portfolio and ensure the designated group chat is used, along with Teamwork.com, to ensure clear and transparent communication with all parties. - To communicate to Senior Digital Manager and General Manager in a timely manner any issues or concerns regarding actions or performance that could impact hotel’s performance. - To follow all Accor digital policy and direction. Qualifications Previous experience as in a digital marketing agency or digital manager in a large hotel operation. Additional Information - Knowledge of WordPress and Yoast SEO plugins - Teamwork.com for tracking of key tasks and communications - Semrush - Facebook Ads - Google Ads - Google Search Console - Google Analytics - Google Looker Studio - Microsoft Office Suite - Photoshop / Premier - AI Tools – Gemini Pro / Sintra / Claude

Job Description - Supervises guest welcoming operations and rooms sales carried out by his/her team - Is in charge of coordination the team - Organizes guest arrivals and departures with the team - Ensures that guests' requests take priority in the team's work - Ensures that services meet guests' expectations - On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts - Prepares the arrivals and departures list and VIP list - Keeps track of the standard of services delivered, based on guest comments and quality audits - Supervises the receptionists' checklist - Supervises the management of debtors, group and individual guest invoicing and cash operations - Ensure internal procedures are duly applied Qualifications - Diploma or Degree preferably in hospitality or related field - Previous experience as a Team Leader or Duty Manager - Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies - English is mandatory - Thai language is a strong advantage, - A 3rd language would be a plus including Russian, Mandarin or German Additional Information • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world! • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Direct and oversee daily operations of all F&B outlets, room service, lounges, and event/banquet spaces. - Enforce Accor and Mövenpick brand standards across service delivery, presentation, and operational execution. - Maintain top-tier hygiene, food safety, and cleanliness standards in compliance with local Municipality regulations and HACCP certifications. - Monitor guest feedback (RPS/TrustYou, online reviews) to identify areas for improvement and maintain high satisfaction scores. - Develop and execute the annual F&B business plan, operating budget, and capital expenditure (CAPEX) requests. Qualifications - Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field. - Minimum of 5–8 years of progressive F&B management experience in premium 5-star international hotel chains, with at least 2–3 years in a Director role or senior Assistant Director capacity. - Proven knowledge of F&B best practices, operation standards, and food safety protocols. - Previous management experience leading large and diverse teams. - Exceptional interpersonal, communication, and problem-solving skills.

Job Description - Oversee daily housekeeping operations across guest rooms, public areas, heartist facilities and laundry, ensuring high standards of cleanliness and efficiency. - Support the Executive Housekeeper in driving operational excellence and service quality in line with brand, hygiene and safety standards. - Lead, coach and develop the housekeeping team while fostering a positive and engaged team culture. - Monitor quality and productivity, identify improvements and proactively resolve operational challenges. Qualifications - Minimum 2-3 years’ experience in Housekeeping, with management experience in hospitality. Luxury or upscale hotel experience is preferred. - Strong leadership, communication and interpersonal skills with good command of Thai and English. - Excellent attention to detail, problem-solving and operational management skills. - Proactive, people-oriented and passionate about service excellence, cleanliness and team development. Additional Information -

Job Description - Assist in managing daily Club Millésime operations, ensuring excellent guest service and operational standards. - Deliver personalized service and handle guest requests, feedback and service recovery professionally. - Coordinate with Front Office, F&B, Housekeeping and other departments to ensure a seamless guest experience. - Support team supervision, coaching and development to maintain service standards. Qualifications - Minimum 3–5 years of experience in Front Office, Club Lounge, or Guest Services, preferably in a luxury hotel. - Strong guest service, communication, and problem-solving skills with a passion for personalized service. - Good understanding of F&B and lounge operations. - Strong interpersonal and leadership skills to guide and support the team. Additional Information -

Job Description - Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members. - Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades. - Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins. - Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues. - Assist with check-ins, check-outs, and guest communication during peak operational hours. Qualifications - Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment. - Strong familiarity with hotel Property Management Systems (PMS) especially Opera. - Excellent verbal and written English communication skills. - High attention to detail with strong multitasking and problem-solving abilities under pressure. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description •Responsible for planning, implementing, and evaluating learning and development initiatives that support the hotel’s strategy, values, and culture. •Collaborate with department heads to assess training needs and ensure programs address performance gaps. •Design, deliver, and coordinate internal and external training programs to support staff development. •Ensure that all training activities are tracked, documented, and analyzed for effectiveness. •Promote a continuous learning culture within the hotel through creative training approaches and resources. •Maintain strong relationships with external training providers, industry institutions, and academic partners. Qualifications •Minimum 3-4 years of training/facilitation experience. •Excellent reading, writing and oral proficiency in English language. •Proficient in MS Excel, Word, & PowerPoint. •Strong leadership, interpersonal and negotiation skills. •Excellent communication and customer contact skills. •Results and service oriented with an eye for details. •Ability to multi-task, work well in stressful & high-pressure situations. •A team player & builder. •A motivator & self-starter. Additional Information Hotel Managed

Job Description The Director of Engineering will provide leadership, guidance and direction in achieving the hotel’s vision and mission. Reporting to the General Manager, the Director of Engineering will be responsible for implementing Accor engineering and work standards and overseeing the engineering operations. What you will be doing - Oversee the engineering department with attention to details and follow-up to ensure satisfactory completion of tasks and projects - Maintain all equipment and systems in correct operational status including but not limited to Accor MEP standards, Fire & Life Safety standards, Risk Management, environmental standards, expenditures and project management - Ensure proper completion of the Preventive Maintenance Program for guest rooms, public areas, and safety systems while working closely with the Rooms Division, Food & Beverage Department, Security, purchasing and other operational departments - Maintain all mechanical rooms inclusive of Boiler Plant, chilled water circulation, air handling units, fan coils, VAVs, motors, pumps …etc. - Prepare and control of the monthly and annual engineering department budget - Experience in yearly engineering-budget preparations and monthly forecasting of the department’s expenses - Forecast and manage the hotel energy and water usage and all the associated costs - Prepare CAPEX expenditures for the engineering department and assist all other departments in preparing their CAPEX needs - Identify issues and provide solutions, inclusive of outsourcing and managing 3rd party companies - Identify, budget for and manage projects related to renovations and or replacements within the hotel - Run landscaping both summer and winter operations - Pool operations knowledge inclusive of water treatment - Understand water treatment for closed systems and maintains all the related logs for testing of chemicals balance and legionella control. - Work closely with the purchasing department to source the best products for the least cost - Monitoring the Hotel's Energy consumption on daily and monthly basis - Ensuring prompt and/or immediate response to maintenance requests from our guests, employees, and management of the Hotel - Recruiting, scheduling, payroll, performance appraisals and reviews, training and development of all engineering colleagues - Coordinate and complete all audits related to engineering and risk management - Responsible for departmental health and safety, training programs, statutory compliance - Manage the hotel emergency response team in coordination with Security and hotel management - Coordination and management of outside contractors - Ensure hotel compliance with all City and State regulations and ordinances - Actively participate in the Hotel's Energy Management, Occupational Health & Safety, and Environmental programs. - Lead and support a diverse team in the operations and maintenance of the hotel including: general maintenance, HVAC, kitchen repairs, carpentry, electrical, plumbing and grounds - Set up and attend monthly departmental meetings for the engineering employees - Manage at hotel level ACCORs Energy/Sustainability Programs and champion the Planet21 committee - Be available on an ‘on-call’ basis during off hours for emergency situations - Attend to all requests from the General Manager Qualifications Your experience and skills include: - Bachelors’ degree in the engineering field with a minimum of 5+ years’ experience in a similar position in a hotel - Team player and a proven team builder. - Professional Engineer Designation an asset - Knowledgeable in all municipal codes, City codes, State regulations, OSHA regulations as well as the Fire Department requirements and building testing. - Proven negotiation skills with 3rd parties and contractors - Excellent interpersonal, written and verbal communication skills - Highly organized with the ability to be flexible, and to work well under pressure. - Must be computer literate and familiar with computerized maintenance systems - Must lead by example by displaying a high standard of performance with the ability to communicate these expectations to the team to achieve above expectation results. - Hours of work and days off will vary according to business demands. - Able to work in a fast-paced, upscale, luxury hotel at a downtown location that caters to leisure, meetings & conference environments. Language Skills - Fluent spoken and written English - Fluent in Thai Language - Written, Spoken and Reading Additional Information At Pullman Phuket Karon Beach Resort, we believe in creating memorable experiences for our guests while fostering a collaborative, innovative, and people-focused culture. If you are passionate about hospitality, leadership, and delivering exceptional dining experiences, we would love to hear from you.

Job Description •Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. •Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. •Implementing procedures to improve services offered with the aim of attracting more customers. •Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently. Qualifications •A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred. •Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system) •Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description - Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation - Follow-up on all training activities within the hotel - Ensure the hotel are 100% compliant with all Ennismore Compliance Training - Ensure coordination and delivery of training programs of all internal providers - Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked - Assist their hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders - See where synergies can be made with regards to training program - Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure team member completion of all required training - Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid… - Review how cross training is used in the hotel and see if there can be a way to do multi-property training - Able to facilitate training to all levels in the hotel - Act as a champion of the creation of a learning culture - Represent the organization as an exemplary ambassador the Ennismore Culture. Qualifications - Bachelor’s Degree from a hospitality/business university preferred in Hospitality or Business Administration, Education, Human Resources Management (or equivalent) - Minimum 5 years of total experience ideally with strong operations background - At least 2 years of experience in a leadership role - Excellent reading, writing and oral proficiency in English language and Thai is preferred - Strong working knowledge of digital tools - Excellent facilitation, coaching, presentation, and public speaking skills - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful & high-pressure situations - A motivator & self-starter - Well-presented and professionally always groomed - Expertise in curriculum development, instructional design, and adult learning principles

Job Description - Greet and welcome guests at the main entrance with warmth and professionalism. - Assist with driveway management and ensure smooth vehicle flow. - Help arriving and departing guests by opening and closing car/taxi doors. - Maintain a clean and organized entrance area and baggage room. - Ensure timely pick-up and delivery of guest baggage. - Provide accurate information and assistance to guests as needed. - Remember guest names, especially repeat and long-staying guests, and offer a personalized greeting. - Use the Duty Log to record important matters and ensure all job tasks are logged appropriately. - Prepare and deliver newspapers to guest rooms as assigned. - Stay alert and report any suspicious individuals or items to Security or the Duty Manager. - Must be able to drive a shuttle bus with manual transmission. Qualifications - High school diploma or equivalent. - Able to drive a shuttle bus with manual transmission. - Good command of both Thai and English communication skills. - Friendly, service-minded, and proactive with a positive attitude. - Physically fit and able to lift or carry guest luggage as needed. - Flexible with working hours, including weekends and holidays. - Previous experience in hospitality or front office is an advantage. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.