About this role
- About Us
- Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
- At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
- Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
- Job Description
- Why this role is important to Visa
- This role is critical to growing Visa's fintech and digital banking business in Thailand. As Visa's commercial leader across a portfolio of strategic fintech and digital banking clients, the Director will help shape long-term partnerships, elevate executive engagement, expand adoption of Visa's solutions, and translate changes in the payments landscape into meaningful commercial opportunities for both clients and Visa.
- Job Description
- What’s it all about?
- This role is directly responsible for the end-to-end leadership, strategic account management and revenue of a diverse portfolio of local Fintechs and Digital Banks including the line management of another Visa account executive. The position is focused on driving great client outcomes and diversifying the business via Value-Added Services and Commercial & Money Movement Solutions through identifying, structuring and executing growth opportunities while expanding Visa’s share of wallet across the fintech and digital banking ecosystem.
- Success in this role requires extensive knowledge of payments combined with a passion for innovation, strong communication and influencing skills, and a targeted focus on driving revenue growth and business outcomes for Visa and our clients. Reporting to the Country Manager, the role currently manages one direct Account Executive.
- What we expect of you, day to day
- Delivery of financial targets and OKRs across client portfolios
- Ability to identify new opportunities, revenue generating ideas and utilise Visa solutions to grow our business with the client portfolio.
- Develop and execute strategic account plans in conjunction with account executive team and other internal stakeholders to achieve targets.
- Develop, executive and monitor client investment plans in conjunction with account executive team to ensure all partnership incentives are allocated to maximise ROI for client and Visa.
- Own end-to-end commercial deal execution, including opportunity identification, commercial structuring, business case development, negotiation, contractual commitments, incentive management and delivery against agreed outcomes.
- Drive growth across Visa's Consumer Payments, Commercial & Money Movement Solutions and Value-Added Services portfolios by identifying and executing opportunities that create mutual value for clients and Visa.
- Drive Value-Added Services revenue growth across Advisory, Risk Solutions, Data Solutions, Acceptance Solutions, Marketing Services, Issuing Solutions, Loyalty and other strategic solution areas. Responsible for the client executive engagement models to establish and maintain positive and constructive relationships with key client contacts – act as internal subject matter expert on client portfolio, to support executive engagement.
- Act as the ‘voice of the client’ within Visa, by interpreting clients business plans strategic priorities and communicating within Visa.
- Apply a consultative and client-centric approach to understand client growth ambitions, market challenges and strategic priorities, tailoring Visa's capabilities and solutions to support their objectives.
- Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support.
- Responsible for achieving or exceeding client satisfaction/net promoter scores.
- Co-ordinate and present regular portfolio insights, business and industry updates to the clients delivering thought leadership and global best practices
- Monitor fintech, digital banking, embedded finance and payments industry developments to anticipate client needs, identify emerging opportunities and strengthen Visa's competitive position in Thailand
- Regular communication with Visa Global Account teams on client account plans and performance, incentive management and general client matters.
- Represent Visa in strategic client engagements, industry forums and ecosystem discussions, contributing expertise on fintech innovation, digital banking and emerging payments trends.
- Qualifications
- What we are after:
- Extensive business experience with related sales and account management experience in the payments or technology industry
- Strong business development and negotiation skills, proven track record of successfully pitching for new business and/or growing business with existing clients
- Results oriented individual who delivers a positive impact on business performance
- A record in leading and developing high performance team members/ teams
- Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client and internal executives
- Experience in strategic account plan development and management. Successfully executing against them with a collaborative mind-set
- Strong commercial acumen and astuteness
- Self-starter with exemplary organisational and issue resolution management skills
- Significant stakeholder management experience with a proven ability to manage and grow cross functional relationships locally, regionally and globally.
- And if you have some of these, even better:
- Curiosity around all things payments; you stay current and up to date with the latest innovation and digital trends
- Champion bold ideas and new ways of doing things
- Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business
- Role model Visa’s Leadership Principles – Lead Courageously; Obsess about Customers; Collaborate as One Visa; Execute with Excellence
- Actively promote an environment of inclusion and diversity.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.