About this role
- About UOB
- United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
- Job Description
- Develop and recommend the revision of processing procedures to improve staff efficiency, customer satisfaction as well as minimize potential losses from operational errors. Keep procedures up to date with the new processing flow and complying with BOT law and regulations, and the Bank's policy.
- Manage/coach and training Staff within the responsible area of supervision to ensure that all transactions are process in a timely and efficient manner.
- Appraise performance and recommend promotion as well as planning a career path for one down officers, staff within the supervising area.
- Assist and support team head (AVP) Forward Remittance in projects of all area relating to products under supervision; in both software or programme developments testing, compliance to both Bank's regulations as well as government agencies' and Central Bank's regulations, and other relate project.
- Resolving operational issues through investigation with best solutions to customer complaints from within and outside the bank to meet customer satisfactions.
- Recommending and making decision on alternative ad hoc procedure in time of crises (e.g. System failure, power down, disasters, etc).
- In‑House control: daily monitor/control processing unit by review and authorize transactions to ensure that all processing units under supervision meeting SLA with international standard of services, given compliance to government, and Central Bank regulations as well as Group policy are conformed.
- Perform other tasks as from time to time assigned by the supervisor.
- Manage and control customer transaction within cut off time in accordance with end-to-end workflow
- Monitor, check correctness and reconcile report, GL, etc. which related to all transaction processing
- Co-ordinate with business unit, branches, customers and related parties to solve problems
- Develop and improve the work process to increase efficiency
- Control and maintain system masters set up for new/existing customer data in accordance with the conditions in summary of deal
- Check correctness all related documents for sending to the customers/corporation within cycle time
- Control the expense and provide statistic monthly report to management
- Proceed for the other task assignment
- Qualification;
- Bachelor’s degree in Social Science, preferably in Economics, Accounting, and Mathematics
- At least 3–5 years of banking experiences preferably in Operations areas; Remittance, Treasury Operations, or Trade Services.
- Good knowledge of Exchange Control Law, Bank of Thailand Rules and Regulations, AMLO etc.
- At least 3 years in supervisory role
- Good in written and spoken in English.
- High integrity and trustworthy person.
- หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร
- Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.
- Additional Requirements
- Be a Part of the UOB Family
- UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
- Apply now and make a Difference