With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
Manufacturing Excellence (ManEx) Support Manager is responsible for driving the deployment, sustainability, and continuous improvement of Unilever Manufacturing System (UMS) across the factory. The role partners closely with factory leadership and cross-functional teams to accelerate operational excellence through loss elimination, capability building, digital transformation, and a continuous improvement culture.
The role is accountable for improving factory performance across productivity, quality, reliability, cost efficiency, waste reduction, and Overall Equipment Effectiveness (OEE), while embedding data-driven decision making and sustainable operational excellence practices throughout the organization.
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Lead the governance, deployment, and sustainability of Unilever Manufacturing System (UMS) across the factory.
Ensure alignment of pillar roadmaps, maturity progression plans, and performance deliverables with factory business objectives.
Facilitate UMS assessments, identify improvement opportunities, resolve implementation roadblocks, and drive sustainable results through effective change management.
Partner with Site Leadership Team and BU ManEx Lead to monitor and accelerate UMS maturity and business impact.
Continuous Improvement & Loss Management
Drive site-wide continuous improvement initiatives through structured problem solving, Kaizen, and operational excellence methodologies.
Lead loss identification, prioritization, and elimination activities by leveraging data analytics and root cause analysis techniques.
Expand Zero Loss mindset and loss management framework across manufacturing and supporting functions.
Promote best practice sharing and replication of successful improvement initiatives across the organization.
Productivity & Cost Deployment
Lead Cost Deployment activities and partner with Finance and Operations teams to establish robust cost governance processes.
Manage the factory productivity pipeline and ensure realization of targeted savings through focused improvement initiatives, transformation projects, and Kaizen activities.
Consolidate and track factory productivity, waste reduction, and cost-saving projects to ensure sustainable business benefits.
Support development of productivity roadmaps and factory master plans aligned with business priorities.
Capability Building & Culture Transformation
Develop and sustain a culture of continuous improvement through training, coaching, mentoring, and capability-building programs.
Build organizational capabilities in structured problem solving, root cause analysis, TPM, Lean methodologies, and continuous improvement tools.
Coach leaders and teams to embed operational excellence principles into daily management systems and decision-making processes.
Drive employee engagement and ownership in continuous improvement initiatives across all organizational levels.
Digital & Data Analytics
Champion digital manufacturing and 0 initiatives to improve operational effectiveness and decision-making.
Leverage data analytics, statistical tools, and digital platforms to identify improvement opportunities and monitor factory performance.
Drive continuous enhancement of reporting systems, performance dashboards, visualization tools, and operational data quality.
Support factory digital transformation programs and deployment of data-driven solutions.
Skill & Qualifications
Strong track record in Manufacturing Excellence, Operational Excellence, Lean, Six Sigma, TPM, TQM, WCM, UMS, or related continuous improvement methodologies.
Strong analytical and problem-solving capabilities with a data-driven decision-making mindset.
Proficiency in data analytics and visualization tools such as Power BI, Power Apps, Power Automate, or equivalent platforms.
Strong project management skills with experience leading cross-functional improvement initiatives.
Ability to translate complex operational data into actionable business insights.
Strong stakeholder management, influencing, facilitation, and coaching skills.
Excellent communication skills in both written and spoken English.
Strong interpersonal skills with the ability to work effectively in a dynamic and fast-paced environment.
Good understanding of manufacturing processes, equipment reliability, and operational performance management.
Passion for digital transformation, advanced analytics, and continuous improvement
Leadership
Passion for High Performance
Growth Mindset and Continuous Learning
Agility and Adaptability
Change Leadership
Influencing Without Authority
Stakeholder Management
Data-driven Decision Making
Coaching and Capability Building
Communicating with Impact
Collaboration Across Functions
Education & Experience
Bachelor's degree in Mechanical Engineering, Industrial Engineering, Production Engineering, Engineering Management, or a related field. Master's degree is an advantage.
Minimum 5-8 years of experience in manufacturing, operational excellence, or continuous improvement environments.
Proven experience leading Lean, TPM, UMS, Six Sigma, Operational Excellence, or manufacturing transformation programs.
Demonstrated track record of delivering measurable improvements in productivity, quality, cost, waste reduction, reliability, or OEE.
Experience in project management and leading cross-functional teams.
Hands-on experience in FMCG manufacturing processes and technologies.
Familiarity with manufacturing systems, operational excellence frameworks, and continuous improvement methodologies
Curious about what it’s really like to work at Unilever? Explore our Life at Unilever ยูนิลีเวอร์ประเทศไทย | Unilever and meet the people shaping our culture.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.
The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
• Develop and execute business development strategies aligned with revenue and profitability
targets.
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract
negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content,
Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and
profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business
opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
Qualifications
• Bachelor’s or Master’s degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.
About The Role
As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors.
You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an
end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video
Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not
the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager
at signature. The commercial relationship stays with you — for the next deal, and the next.
Your five-step mandate:
1. Target — Work the CCO's named account list and meet existing clients to find the next service line.
2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
3. Feasibility — Price the package. Prove we can staff it and deliver at margin.
4. Pitch — Present to brand leadership and close the commercial terms.
5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next
deal.
Key Responsibilities
1. Win new clients — solutioning, then the pitch
• Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the
right delivery leads early.
• Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
2. Grow the clients we have — upsell and cross-sell
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next
deal.
• You own the client relationship.
3. Prove we can deliver it — package feasibility
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
Qualifications
Must-have — no offer without these
• Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving
muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven
service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked.
Strongly wanted — the tie-breakers
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your
default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same
day.
• Judgement: Willing to say no to a bad-fit brief — including one that came from the top.
How We'll Assess You
Four steps. We test the work, not the CV.
1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not
the others.
2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions.
3. Pitch — You present the solution to a panel, as you would to the client.
4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim.
Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
What You'll Get
• Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes
how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service
lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics,
dermatology beauty, and FMCG.
• New-business PC1 target set at appointment— a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't
figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).
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