About this role
- Key Responsibilities:
- Provide onsite technical support for end-user computing issues, including hardware, software, and network-related problems.
- Troubleshoot and resolve issues related to Microsoft applications such as Outlook, Teams, OneDrive, Active Directory, and Group Policy Objects (GPO).
- Execute laptop lifecycle management, including imaging, provisioning, deploying, and patching devices during hardware refresh cycles.
- Maintain an accurate, up-to-date inventory of all IT hardware, software licenses, and peripheral assets, and network equipment.
- Ensure compliance with IT policies, security protocols, and data protection standards.
- Assist in the management and maintenance of server and storage systems. Maintain and organize rack/closet areas, ensuring cleanliness and proper cable management.
- Support IT projects, such as equipment refreshes, software rollouts, and office moves.
- Liaise and communicate effectively with both local business units and global IT stakeholders regarding outages, upgrades, and project delivery.
- Manage relationships with vendors and service providers to ensure timely resolution of issues and optimal service delivery.
- Document procedures, configurations, and troubleshooting steps to maintain knowledge base integrity.
- Qualifications & Technical Competencies:
- Bachelor’s degree in computer science, Information Technology, or equivalent practical experience/certifications are a plus.
- Minimum of 1 years of solid, hands-on experience in End User Computing (EUC) and IT infrastructure support.
- Bilingual proficiency in English is mandatory.
- New build project experience (hands-on involvement preferred).
- Solid grasp of core networking concepts (TCP/IP, DNS, DHCP, VLANs, routing protocols) and hands-on experience configuring switches, routers, firewalls, and Wireless Access Points (WAPs) - ideally with vendors like Cisco, Dell or Palo Alto.
- Comfortable with physical racked-and-stacked hardware deployment, structured cabling standards, and UPS etc. Ability to work independently in a field environment with minimal supervision.
- Travel to multiple office locations, remote sites and offices as needed.
- Perform other related duties that may be assigned or associated with the responsibility of the position
- Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
- MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
- MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .
- If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role