Anantara Bophut Koh Samui Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Anantara Bophut Koh Samui Resort invites you to savour unforgettable getaways in the glittering Gulf of Siam. Stylish sunlit rooms and spacious suites surround a palm-shaded pool, just steps from the sand.
Step into a majestic sanctuary and indulge in blissful treatments at the Bill Bensley-designed spa. Leave the little ones to have a blast at the kids' club while you savour fresh flavours from land and sea at Full Moon restaurant, overlooking the ocean. Spend lazy days by the pool or stroll to nearby Fisherman's Village for a taste of local culture, with dazzling fire shows and a sizzling culinary scene.Job Description
Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.
The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
• Develop and execute business development strategies aligned with revenue and profitability
targets.
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract
negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content,
Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and
profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business
opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
Qualifications
• Bachelor’s or Master’s degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.
Receiving & Quality Control / การรับสินค้าและการควบคุมคุณภาพ
Examine quality and quantity of all goods delivered against Purchase Orders (PO) and Market Lists. (ตรวจสอบคุณภาพและปริมาณของสินค้าที่นำเข้าเทียบกับใบสั่งซื้อและราคากลางประจำวัน)
Verify food safety standards, expiry dates, and temperatures for perishable items upon delivery. (ตรวจสอบมาตรฐานความปลอดภัยอาหาร วันหมดอายุ และอุณหภูมิของสินค้าสดขณะรับมอบ)
Ensure all goods received are properly recorded in the system with complete supporting documentation. (บันทึกรายการรับสินค้าเข้าสู่ระบบให้ถูกต้องพร้อมเอกสารประกอบที่ครบถ้วน)
Safeguard and control hotel inventories to prevent loss, theft, or unauthorized access. (ดูแลและควบคุมสินค้าคงคลังของโรงแรมให้ปลอดภัย ป้องกันการสูญหาย หรือการเข้าถึงโดยไม่ได้รับอนุญาต)
Monitor expiration dates and slow-moving items to prevent spoilage and financial loss. (ตรวจสอบวันหมดอายุและติดตามสินค้าที่เคลื่อนไหวช้าเพื่อป้องกันการเสื่อมสภาพและภาวะขาดทุน)
Issue goods only upon receipt of a properly authorized requisition. (จ่ายสินค้าออกจากคลังเฉพาะเมื่อมีใบเบิกที่ได้รับการอนุมัติอย่างถูกต้องเท่านั้น)
Procurement Monitoring & Open PO Tracking / การติดตามการจัดซื้อและรายการสั่งซื้อคงค้าง
Prepare and maintain accurate records of open Purchase Orders (POs), including tracking pending, partial, and overdue deliveries. (จัดเตรียมและดูแลข้อมูลรายการสั่งซื้อคงค้าง (Open PO) ให้ถูกต้อง รวมถึงติดตามรายการที่ค้างส่ง ส่งไม่ครบ หรือเกินกำหนด)
Coordinate closely with the Souring Department and requesting departments to obtain status updates. (ประสานงานกับฝ่ายสรรหาสินค้าและแผนกผู้ขอเพื่ออัปเดตสถานะและกำหนดเวลาการส่งมอบสินค้า)
Identify long-outstanding POs and support follow-up actions to ensure timely closure for financial accuracy. (ระบุรายการสั่งซื้อที่ค้างนานและสนับสนุนการติดตามเพื่อปิดรายการให้ถูกต้องตามงวดบัญชี)
Food Safety Management System (FSMS): Maintain completeness of FSMS documentation including Food Deliveries Records, Storage Records, and Supplier Complaint Reports. (รับผิดชอบจัดทำและควบคุมเอกสารตามระบบ FSMS เช่น Food Deliveries Record และ Storage Record ให้ครบถ้วน)
Receiving Price Verification: Verify that prices on receiving documents match approved POs and resolve discrepancies prior to system posting. (ตรวจสอบราคาบนเอกสารรับสินค้าให้ตรงกับใบสั่งซื้อ และประสานฝ่ายจัดซื้อเพื่อแก้ไขก่อนบันทึกในระบบ)
Tax & Billing: Prepare and submit tax invoices to the Tax team and receive vendor invoices for PO issuance. (จัดเตรียมเอกสารกำกับภาษีส่งทีมภาษี และรับวางบิลจากผู้ขายเพื่อส่งต่อแผนกที่เกี่ยวข้องเพื่อออก PO ในระบบ)
Accounts Payable Support: Coordinate regarding deposit payments, urgent payments, overseas supplier payments, and recurring direct payments. (ประสานงานฝ่ายเจ้าหนี้เกี่ยวกับการจ่ายเงินมัดจำ รายการเร่งด่วน รายการต่างประเทศ และค่าใช้จ่ายรายเดือนคงที่)
Asset Tagging & Distribution: Distribute Asset Barcodes to relevant departments and proactively monitor the physical tagging process to ensure all newly acquired assets are properly identified and tracked.
Coordinate daily weekly and period-end entries: submit non-recurring accruals, journal entry requests, and prepaid amortization schedules to BPO with DOF approval. (ประสานงานรายการปิดบัญชีประจำงวด รวมถึงรายการรายวัน รายสัปดาห์ และประจำเดือน: จัดส่งค่าใช้จ่ายค้างจ่ายที่ไม่เกิดขึ้นประจำ คำขอลงรายการบัญชี และตารางตัดจำหน่ายค่าใช้จ่ายจ่ายล่วงหน้าให้ BPO โดยได้รับการอนุมัติจาก DOF)
Support GSSC/BPO for month-end financial close: provide data to GSSC/BPO, and clear balance sheet reconciliation open items. (สนับสนุน GSSC/BPO ในการปิดบัญชีสิ้นเดือน: จัดเตรียมข้อมูลให้ GSSC/BPO แก้ไขรายการค้างในการกระทบยอดงบดุล)
Serve as the on-site finance focal point for auditors, regulators, banks, and tax authorities; maintain physical accounting records per compliance requirements. (ทำหน้าที่เป็นผู้ประสานงานด้านการเงินภายในโรงแรมสำหรับผู้ตรวจสอบบัญชี หน่วยงานกำกับดูแล ธนาคาร และหน่วยงานภาษี พร้อมทั้งดูแลเอกสารบัญชีตามข้อกำหนดการปฏิบัติตามกฎหมาย)
Support internal audit processes and Compliance Governance Assessment (CGA): coordinate document preparation, facilitate audit walkthroughs, track findings, and follow up on corrective action plans to ensure timely closure. (สนับสนุนกระบวนการตรวจสอบภายในและการประเมินการกำกับดูแลการปฏิบัติตามกฎระเบียบ (CGA): ประสานงานการจัดเตรียมเอกสาร อำนวยความสะดวกในการตรวจสอบ ติดตามผลการตรวจพบ และดำเนินการต่อเนื่องตามแผนแก้ไขให้แล้วเสร็จตามกำหนดเวลา)
Qualifications
Bachelor’s degree in Logistics, Supply Chain Management, Hospitality Management, Business Administration, or a related field.
Minimum 2–3 years of experience in Store, Receiving, or Inventory Control operations, preferably in the hospitality industry.
Strong knowledge of receiving procedures, inventory management, and stock control systems.
Familiar with food safety standards, HACCP, FIFO, and proper storage practices.
Good understanding of purchasing procedures and supplier documentation.
Proficient in Microsoft Office and inventory management systems (e.g., Sun, MC, Material Control, or related systems).
Strong leadership and supervisory skills with the ability to manage and motivate a team.
Good analytical, organizational, and problem-solving abilities.
Attention to detail with high accuracy in documentation and reporting.
Good communication skills in both Thai and English.
Ability to work under pressure and meet operational deadlines.
Honest, responsible, and service-minded attitude.
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About The Role
As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors.
You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an
end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video
Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not
the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager
at signature. The commercial relationship stays with you — for the next deal, and the next.
Your five-step mandate:
1. Target — Work the CCO's named account list and meet existing clients to find the next service line.
2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
3. Feasibility — Price the package. Prove we can staff it and deliver at margin.
4. Pitch — Present to brand leadership and close the commercial terms.
5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next
deal.
Key Responsibilities
1. Win new clients — solutioning, then the pitch
• Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the
right delivery leads early.
• Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
2. Grow the clients we have — upsell and cross-sell
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next
deal.
• You own the client relationship.
3. Prove we can deliver it — package feasibility
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
Qualifications
Must-have — no offer without these
• Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving
muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven
service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked.
Strongly wanted — the tie-breakers
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your
default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same
day.
• Judgement: Willing to say no to a bad-fit brief — including one that came from the top.
How We'll Assess You
Four steps. We test the work, not the CV.
1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not
the others.
2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions.
3. Pitch — You present the solution to a panel, as you would to the client.
4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim.
Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
What You'll Get
• Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes
how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service
lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics,
dermatology beauty, and FMCG.
• New-business PC1 target set at appointment— a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't
figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).
Who This Role Is For
We're hiring across two levels in this track. Apply once — we'll calibrate during the interview.
- Account Manager (3–5 yrs) — You own a client brand portfolio end-to-end as an individual contributor. You think like a brand strategist and execute like a commerce operator.
- Senior Account Manager (5–8 yrs) — You own larger or more strategic brand portfolios, manage 1–2 indirect reports, and sit shoulder-to-shoulder with the Account Director on planning, growth, and client leadership.
About The Role
As Account Manager / Senior Account Manager, you'll own the brand, marketing, and
commercial growth of an assigned client portfolio — translating brand strategy into executable plans across TikTok Shop, Shopee, Lazada, and beyond. You'll partner closely with client brand teams, internal Ripples functions (IMC, media, livestream production, creative, operations, fulfillment), and the Account Director.
This is a hybrid role: part senior client partner, part brand strategist, part commercial operator.
At the SAM level, you'll also start growing the next generation of the team.
Key Responsibilities
• End-to-End Brand Ownership: Own the brand strategy, GTM, and commercial performance
of an assigned client portfolio. Translate client objectives into integrated plans that drive
sales, share, and brand health.
• Client Partnership: Serve as the primary day-to-day partner for the client — lead business
reviews, planning sessions, and performance discussions. Build trust as a strategic advisor,
not just an executor.
• Marketing Campaigns & GTM: Plan and execute integrated 360 campaigns across product launches, hero SKU activations, and seasonal moments. Lead go-to-market from concept through post-launch review.
• Social Commerce Strategy & Execution: Direct the livestream, affiliate, short-video, and
creator playbooks for the brand. You're accountable for the calendars, the outcomes, and the next experiment to try.
• E-commerce & Retail Activation: Drive growth across TikTok Shop, Shopee, Lazada, and DTC; build the playbook for entry into modern trade and premium retail when the brand is ready. Own merchandising, promo calendars, and channel-level performance.
• Performance & Insights: Monitor sales, campaign performance, traffic, conversion, and platform KPIs. Translate insights into clear next plays — landed in decision-ready reports for the Account Director and client.
• Commercial Growth: Drive account growth through upselling, cross-selling, and identifying new opportunities. Support commercial negotiations, budgeting, and forecasting alongside the Account Director.
• Cross-Functional Orchestration: Quarterback Ripples' delivery engine for your portfolio — IMC, media, livestream production, creative, operations, fulfillment — to execute campaigns on-brand, on-time, and on-target.
• (SAM only) Team Leadership & Talent Development: Lead, coach, and grow 1–2 indirect reports. Set clear KPIs and expectations, give feedback that compounds, and build a culture of ownership and learning.
Qualifications
• Account Manager: 3–5 years of experience in account management, brand management,
marketing, e-commerce, or trade marketing.
• Senior Account Manager: 5–8 years of experience, including hands-on people leadership or substantive mentoring of juniors.
• Proven track record growing brands on TikTok Shop, Shopee, and Lazada, with hands-on experience across livestream, affiliates, short video, and creator/KOL programs — you understand how the social commerce flywheel actually spins.
• Strong commercial mindset — you can read a P&L, drive negotiations, and find the next
pocket of growth.
• Excellent client communication, presentation, and stakeholder management — you can hold the room with senior client partners.
• Data-focused with strong analytical and problem-solving skills; advanced Excel / Google Sheets and confidence with platform analytics.
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT,
Claude, image/video generators, analytics co-pilots, automation tools) to scale output,
sharpen decisions, and unlock leverage across your work and team.
• Working-level English to partner with global brand clients and regional stakeholders.
• Bachelor's degree in Marketing, Business Administration, Communication Arts, or related fields.
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