Anantara Riverside Bangkok Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
The Hostess is responsible for creating a warm and professional first impression for guests at Benihana. The position welcomes and assists guests, manages table seating and reservations, coordinates with the service team, and ensures a smooth guest experience throughout the restaurant journey in accordance with Anantara and Benihana service standards.
Key Responsibilities
Welcome and greet all guests warmly and professionally upon arrival.
Manage guest arrivals, reservations, table allocation and seating arrangements efficiently.
Escort guests to their tables and provide menus in a courteous manner.
Maintain accurate knowledge of restaurant layout, table availability, menu, promotions and special events.
Answer telephone calls and handle restaurant reservations and guest inquiries professionally.
Monitor guest flow and coordinate closely with the Restaurant Manager, Servers and other F&B team members to ensure smooth operations.
Identify and accommodate guest preferences, special occasions, VIP guests and special requests.
Maintain an accurate waiting list during busy periods and communicate estimated waiting times clearly.
Follow up with guests and service teams to ensure guest needs are attended to promptly.
Handle guest feedback and minor complaints professionally and escalate issues to the appropriate supervisor or manager when required.
Maintain a high standard of grooming, personal hygiene and professional appearance at all times.
Ensure the hostess station, entrance and restaurant reception area are clean, organized and presentable.
Assist the restaurant team with other operational duties as assigned.
Participate in departmental briefings, training and activities to continuously improve service standards.
Qualifications
Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism or a related field is preferred.
1 year or more experience in Hostess, Guest Relations, F&B or a similar guest-facing position, preferably in a luxury hotel or upscale restaurant.
Experience in a Japanese restaurant, fine dining or international restaurant is an advantage.
Good command of spoken English; additional languages are an advantage.
Excellent communication and interpersonal skills.
Pleasant, friendly and service-minded personality.
Well-groomed with a professional appearance.
Strong guest-service mindset with attention to detail.
Ability to remain calm and professional in a fast-paced environment.
Good coordination and teamwork skills.
Able to handle multiple tasks and prioritize work effectively.
Basic knowledge of restaurant reservation systems and/or POS is an advantage.
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