About this role
- Job Location:
- Avani+ Khao Lak Resort

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
- With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
- To implement the hotel strategy across responsible departments.
- To provide a single point of leadership and to effectively lead and manage the day-to-day operational for responsible departments in the hotel.
- To support and implement all corporate programmes and guidelines.
- Actively supports the development, training, mentoring of team members.
- Knows how and when to impose deadlines and delegate tasks.
- Adheres to company’s Code of Conduct and embraces all company’s standards and procedures.
- Manages quality improvement process in areas of customer service and team member satisfaction.
- Demonstrates leadership by example.
- Motivates and provides a working environment in which team members are productive and innovative.
- Demonstrates self-confidence, energy, and enthusiasm.
- Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
- Presents ideas, expectations, and information in a concise and well-organized manner.
- Uses effective listening skills in solving problems and improvement of service standard.
- Identifies positive public relations and teamwork opportunities.
- Manages group or interpersonal conflict situations effectively.
- Understand how to manage in a culturally diverse work environment.
- Establish, measure, monitor, and evaluate process policies and procedures.
- Uses problem solving methodology for decision making and follow up.
- Understand how to develop business plan and evaluate business trends to modify strategies.
- Interprets, analyzes, and manages budget to meet business objectives.
- Has personal integrity, manages time well, highly visible in areas of responsibility.
- Provides constructive coaching and counseling to team members.
- Develop and train department heads under supervision to fully understand and effectively perform their job.
- Be in charge of the hotel in absence of General Manager according to given authorization.
- Perform other duties as assigned by General Manager
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