About this role
- Job Location:
- Anantara Riverside Bangkok Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
- Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
- To provide exceptional guest service by assisting guests with luggage, transportation arrangements, and arrival and departure procedures, ensuring a warm, personalized, and memorable guest experience in accordance with Anantara Riverside Bangkok Resort's luxury service standards.
- Key Responsibilities
- Welcome guests upon arrival and departure in a warm, professional, and courteous manner.
- Assist guests with handling, transporting, and storing luggage safely and efficiently.
- Escort guests to their rooms and provide information about room facilities, hotel services, and resort amenities.
- Coordinate with the Front Office team to ensure smooth guest arrival and departure experiences.
- Assist with guest transportation arrangements, including taxis, limousine services, and shuttle boats where applicable.
- Deliver guest messages, parcels, amenities, and other items to guest rooms promptly.
- Maintain the cleanliness, organization, and readiness of the lobby, bell desk, luggage room, and guest arrival areas.
- Handle guest inquiries and requests efficiently while maintaining a high standard of hospitality.
- Report guest concerns, luggage issues, lost and found items, and maintenance requirements to the relevant departments.
- Ensure guest luggage is handled with care and accurately tagged and stored.
- Maintain a professional appearance and comply with hotel grooming, safety, and service standards.
- Perform other duties as assigned by the Bell Captain or Front Office Management.
- Qualifications
- A degree or diploma in Hospitality, Hotel Management, or Tourism is an advantage.
- Previous experience in Bell Attendant, Porter, Concierge, Guest Service, or Front Office operations in a 4–5 star hotel is preferred.
- Fresh graduates with a strong service mindset and willingness to learn are welcome to apply.
- Good command of English communication skills. Additional languages are an advantage.
- Excellent interpersonal and communication skills.
- Strong service-minded attitude with a genuine passion for hospitality.
- Pleasant, friendly, confident, and well-groomed personality.
- Good knowledge of Bangkok attractions, restaurants, and transportation is an advantage.
- Physically fit and able to handle luggage, stand, and walk for extended periods.
- Able to work flexible shifts, including weekends and public holidays.
- Strong teamwork, problem-solving, and time-management skills.
- Able to work effectively in a multicultural environment and under pressure.
- Not the right fit? Set up email alerts as new job postings become available that meet your interest!
