The customer service will be responsible for planning & executing operational activities related to LNS Operations to deliver optimal operations performance in accordance with the agreed Customer SLAs & KPIs.
The incumbent will be responsible for executing all the LNS activities end-to-end, related with Trucking, Customs House Brokerage and other coordination subject to service scope. On a daily basis, this role will be required to ensure consistent, seamless end-to-end delivery of operations and provide resolution of customer queries and escalations.
Key responsibilities
Handle Customer service tasks on a daily basis.
Take full end-to-end responsibility for the account and execute all activities in accordance with customer agreements and company procedures
Coordinate and manage internal and external stakeholders to ensure timely and professional service delivery to customers.
Maintain a customer-centric approach by proactively identifying potential issues, implementing preventive measures to eliminate repetition of errors, and driving effective problem resolution.
Build strong customer relationships and gain an understanding of customers’ businesses, service needs, priorities, and expectations.
Understand business criticality and prioritize tasks effectively to ensure customer satisfaction.
Perform all activities in a manner that contributes to achieving individual and team Key Performance Indicators (KPIs).
Monitor and support improvements in end-customer KPIs to enhance customer satisfaction.
Prepare accurate and timely reports as requested.
Performance reviews with customer.
Complete job costing, revenue and costs for the activities coordinated under control of Operation team.
Activities may include, but are not limited to:
Booking Management:
Manage carrier booking based on allocation and customer production plan.
Plan shipments in accordance with customer agreements.
Perform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other related documents.
Ensure to provide the documents to customer/destination in a timely manner.
Customs Brokerage:
Collaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc.
Provide customs-related consultation and support to customers.
Trucking Management:
Manage the truck booking based on customer product availability.
Collaborate with cross-functional or external vendors to manage truck availability.
Other activities:
Prepare and ensure accurate and timely reporting.
Collaborate with cross-functional teams to process customer billing and ensure costs and revenue are accurately and timely recorded in the system.
Cross-sell & upsell Logistics and Services products to customers.
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We are looking for / To be successful in this role, you should have:
Positive Attitude with customer centric mindset and sense of urgency.
Good command of spoken and written in Thai and English.
Minimum 2–3 years’ experience in Customer Service / Customer Experience, or similar role(s) within the logistics industry, with experience in carrier coordination, booking services, and customs knowledge.
Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines.
Ability to converse with people of all levels and is well organized, efficient, and effective.
Familiar with MS Office products including MS Word, Excel, and PowerPoint.
Good communication & interpersonal skills and should be able to build good working relationships.
Ability to adapt to change, remain open to different ideas, and support positive change.
Understand work in an agile manner, High analytical / problem-solving skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
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Pay: US$900-1,400/month, set by your experience and location. More experienced, qualified people are paid at the top of the range. Paid trial of 2-4 weeks at US$225/week.
This is a full-time, long-term remote role. It is not project-based or freelance work.
Hours: Remote, full-time (about 40 hours a week), with 3-4 hours overlap with Eastern Time (Canada) every weekday.
About us
We're a growing health and supplement brand in Canada, working to grow from Amazon into a household consumer brand with our own online store. We're a small team and we move fast. You'll work directly with the founder and with our designer.
Who we're looking for
Attitude matters as much as experience. We want someone who treats the brand like it's their own.
You'll be a great fit if you:
- Own results, not tasks. You know what grew the list or drove sales last week and why
- Test fast, read the numbers, and cut what isn't working
- Use AI tools every day and build workflows that save the team time
- Write clearly and give short, honest updates, including bad news early
- Can brief a designer and guide a teammate
- Want a long-term main job, not a side gig
Please don't apply if you're looking for a part-time gig, a short project, or a second job next to another full-time one.
What you'll do
- Instagram: own the content plan and growth, Reels, stories and carousels, creator and UGC collabs
- Email: own Klaviyo, build and improve flows (welcome, abandoned cart, post-purchase, win-back), plan weekly campaigns and segments, grow the list
- SMS: set up and run SMS flows and campaigns, grow the SMS list, keep it compliant
- Shopify: run the store and improve conversion with tests on product pages, offers, bundles and checkout
- DTC ads: help run Meta and TikTok ads with the founder, from angles and copy to creative briefs, launching tests and reading results
- AI: use AI tools across content, copy, video, research and reporting, and set up simple automations
- Lead: own the marketing calendar and guide our Marketing Manager
- Report: a short weekly report (store sales and conversion, email/SMS revenue, list growth, Instagram growth, ad results, next tests) and a monthly review
Requirements
- 3+ years marketing a consumer product brand online (DTC / e-commerce)
- You've built email flows and campaigns yourself in Klaviyo or similar, with revenue results you can show
- Instagram growth you can show: accounts you ran, content you led, real numbers
- Hands-on with Shopify admin and conversion testing
- Heavy, daily use of AI tools (e.g. ChatGPT, Claude, Midjourney, Canva AI, CapCut) and you can show us how
- Strong written English. Working English is required.
- Comfortable with numbers: Google Sheets, Shopify and Klaviyo reports
- Reliable computer, internet and power backup
Nice to have, not required: SMS tools (Postscript, Attentive, Klaviyo SMS); Meta Ads Manager or TikTok Ads hands-on; Shopify CRO apps and A/B testing; influencer or UGC programs; supplements, health or beauty brands; knowing what health claims a supplement can and can't make.
Your future here
- Long-term role on a growing brand, working directly with the founder
- Room to grow into Head of Marketing or Growth, help hire and lead a small team, own launches and new channels
- Pay grows with your impact, with regular raise reviews
Due to high volume, if you haven't heard from us within 2 weeks, please consider your application unsuccessful.
How to apply
Email [email protected] with the subject line starting "MKT-SR" (applications without it won't be reviewed). Include:
1. Your CV, with the brands you've marketed, the channels you ran, and your role on each
2. 2-3 work samples with results: an Instagram account you grew, an email or SMS flow you built (screenshots with revenue or open/click rates, blur client names), or a Shopify store you improved
3. A short video of 3 minutes or less, with you on camera: introduce yourself, say why this role interests you, and tell us about one campaign that worked and one that didn't, and why. Loom, an mp4, or a Google Drive link (set to "Anyone with the link") are all fine.
Or apply: https://tally.so/r/2jBDxM
Our process
1. Application review
2. Short unpaid skills test (2-3 hours max, 48 hours to send it). It's only a skills check; we won't use your work. AI use is allowed; we look at your thinking
3. 30-45 minute video interview where you share your screen, walk us through your test and real accounts
4. 2-4 week paid trial with weekly goals
5. Full-time role
Pay: US$600-1,000/month, set by your experience and location. More experienced, qualified people are paid at the higher end. Paid trial of 2-4 weeks at US$150-175/week.
This is a full-time, long-term remote role. It is not project-based or freelance work.
Hours: Remote, full-time (about 40 hours a week), with 3-4 hours overlap with Eastern Time (Canada) every weekday.
About us
We're a growing health and supplement brand in Canada, working to grow from Amazon into a household consumer brand with our own online store. We're a small team and we move fast. You'll work directly with the founder and with our designer.
Who we're looking for
We want someone who's genuinely good at this, with grit and a habit of learning fast. Attitude matters as much as experience.
You'll be a great fit if you:
- Learn fast and teach yourself new things without waiting to be shown
- Keep going when something doesn't work the first time
- Use AI tools every day and love trying new ones
- Write clear, natural English and care about small details
- Give short, honest updates and ask when you're stuck
- Want a long-term main job and to grow into a bigger marketing role
- Own results, not just tasks
Please don't apply if you're looking for a part-time gig, a short project, or a second job next to another full-time one.
What you'll do
- Instagram: make and schedule Reels, stories and carousels, write captions, reply to comments and DMs, track what works
- Email: build and send weekly email campaigns in Klaviyo, help set up and test flows
- SMS: write and send SMS campaigns, keep the list clean and opted-in
- Shopify: update products, pages, banners and discount codes
- DTC ads: make ad variations (copy, simple edits in Canva or CapCut) for Meta and TikTok tests
- AI: use AI tools for content, copy, short videos and research, and find faster ways to do things
- Report: a short weekly update on what you did, the numbers, and what you'll try next
Requirements
- 2+ years hands-on marketing for a consumer product brand online, with results you can show (Instagram growth, email or SMS numbers, store sales)
- You've run Instagram for a brand and written and sent email campaigns yourself (Klaviyo or similar)
- Daily use of AI tools (e.g. ChatGPT, Claude, Canva AI, CapCut) and you can show us how
- Comfortable in Canva and/or CapCut
- Good written English. Working English is required.
- Basic Google Sheets
- Reliable computer, internet and power backup
Nice to have, not required: building Klaviyo flows; Postscript or Attentive; Shopify admin; Meta Ads Manager; health, beauty or supplement brands.
Your future here
- Long-term role on a growing brand, working directly with the founder
- Room to grow into Senior Marketing Manager or Head of Marketing as you take on more
- Pay grows with your impact, with regular raise reviews
Due to high volume, if you haven't heard from us within 2 weeks, please consider your application unsuccessful.
How to apply
Email [email protected] with the subject line starting "MKT-MGR" (applications without it won't be reviewed). Include:
1. Your CV
2. 2-3 work samples with results: an Instagram account you ran (follower and engagement numbers), an email or SMS campaign you sent (open/click rates are great, blur client names), or content you made with AI tools
3. A short video of 3 minutes or less, with you on camera: introduce yourself, say why this role interests you, and tell us about something hard you taught yourself recently. Loom, an mp4, or a Google Drive link (set to "Anyone with the link") are all fine.
Or apply: https://tally.so/r/2jBDxM
Our process
1. Application review
2. Short unpaid skills test (2-3 hours max, 48 hours to send it). It's only a skills check; we won't use your work. AI use is allowed; we look at your thinking
3. 30-minute video interview where you share your screen, walk us through your test and show how you use AI
4. 2-4 week paid trial with weekly goals
5. Full-time role
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