About this role
About LINE MAN Wongnai
LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. As part of the Merchant Digital Solutions (MDS) business unit, we are building the "Operating System" for businesses across Thailand. From Food & Beverage to Retail and Services, our ecosystem of POS, Payment, and Data solutions empowers merchants to grow and digitize their operations.
The Mission
Your mission is to be the "Output Multiplier for Frontline Success."
We exist to make every salesperson faster, smarter, and better equipped to win. We multiply the team's output without multiplying headcount — through better leads, stronger skills, and frictionless systems.
Reporting directly to the Sales Operations Manager, you will act as the strategic connective tissue between commercial teams and the rest of the organization. You will coordinate end-to-end Go-To-Market (GTM) rollouts, aligning cross-functional squads to ensure sales teams hit the ground running. By relentlessly evaluating operational requirements, you will design, refine, and enforce sales policies, rules of engagement, and tooling infrastructure to systematically eliminate operational friction and maximize active selling hours.
What you’ll Do:
- Friction Elimination & System Optimization: Audit the end-to-end CRM and administrative workflows. Identify systemic bottlenecks causing sales rep "downtime" and deploy frictionless tooling solutions to maximize actual selling hours.
- Frontline Execution Support: Take high-level enablement strategies and break them down into granular, step-by-step operational plans, playbooks, and standardized communication workflows for field teams.
- Data-Driven Productivity Tracking: Audit sales cycles, rep activity data, and pipeline leakage. Build and maintain performance dashboards that identify localized bottlenecks, using data to drive productivity interventions.
- GTM Coordination & Orchestration: Act as the central operations lead for launching new products, features, and campaigns. Coordinate cross-functionally with Product, Marketing, Operations to build seamless end-to-end sales readiness plans.
- Process & Tooling Optimization: Gather frontline operational requirements to improve, automate, or overhaul sales systems (CRM, lead routing, and reporting infrastructure), translating sales friction into clear technical updates for our product/engineering teams.
- Sales Policy & Rules of Engagement Architecture: Structure, roll out, and govern internal sales rules, policies, and account ownership frameworks. Ensure clear rules of engagement to reduce pipeline conflict and streamline deal execution.
What you’ll Need:
- 3-5 years of experience in Sales Enablement, Sales Operations, or Growth/BizOps within a hyper-growth tech environment (SaaS, On-Demand, or Marketplace platforms preferred).
- Proven CRM/Tooling Mastery: Deep expertise managing Salesforce, HubSpot, or equivalent CRMs with a track record of setting up lead assignment parameters and streamlining data fields to save reps time.
- Advanced Data Literacy: Proficiency with SQL, Tableau, or Google Sheets to run analytical deep-dives into sales cycle duration, pipeline leakage, and rep productivity metrics.
- Execution Excellence & Discipline: A relentless "get things done" mindset. Highly organized, detail-oriented, and disciplined about following up on both pipeline metrics and frontline deliverables.
- Impactful Communication: Demonstrated ability to work alongside cross-functional stakeholders, translating complex product rollouts into clear, frictionless processes for frontline sellers.
It’d be Great if You Have:
- Experience in Merchant/B2B ecosystems, digital payments, or POS software deployment in Thailand.
- Prior experience working in or supporting a squad-based or agile organizational structure.
