About this role
- About us
- LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.
- As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.
- Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.
- What You'll Do:
- Validate, investigate, and resolve complex payment issues and discrepancies, ensuring high processing accuracy and prompt resolution for escalated cases
- Perform a reconciliation of payment transactions across various channels and proactively resolve systemic unmatched cases on a daily basis
- Monitor payment system performance and transaction flows to identify abnormalities, coordinating with technical teams and external partners to resolve service disruptions
- Act as a subject matter expert on payment services to troubleshoot and resolve intricate operational challenges with both internal stakeholders and external providers
- Support the execution of operational projects and continuous improvement initiatives to enhance payment workflows efficiency
- Maintain and update operational SOPs and process documentation to ensure standardization and compliance with internal controls
- Serve as the primary contact for managing unexpected payment incidents, including providing support during weekends or holidays as necessary to ensure service continuity
- What You'll Need:
- Bachelor’s degree in Business, Finance, Engineering, or a related field
- 2-3 years of working experience in payment operations, fintech, or financial services
- Proficient in Microsoft Excel or Google Sheets for data handling is a must
- Familiarity with AI tools and basic coding (e.g., Google Apps Script, Python) for productivity enhancement or process automation is a plus
- Strong analytical and problem-solving skills with the ability to identify root causes of financial and technical discrepancies
- Excellent communication and interpersonal skills to collaborate effectively across departments
- Highly detail-oriented, well-organized, and able to work independently in a fast-paced environment
- Flexibility to work on a provided schedule, including weekends or unusual hours to handle urgent incidents
