LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.
As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.
Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.
Reporting directly to the Squad Ops Manager, you will bridge the gap between high-level operational strategy and ground-level execution. You will hold dual accountability: directly engaging with enterprise merchants to extract real-world insights and converting them into actionable value. This involves understanding the brand merchant journey, providing long-term post-service support, and elevating merchant operations to meet technical requirements. Simultaneously, you will maintain the critical data infrastructure, task tracking, and cross-functional synchronization required to keep the entire squad operating with precision and discipline.
Benchline Reports, a New York market research publisher, is hiring a Senior Researcher: $120,000 per year, full-time or part-time, remote (open to candidates worldwide), hybrid or on-site. Requirements: Bachelor's degree and 5+ years in market research, business analysis or consulting, strong spreadsheet and SQL, Python or R skills, and clear writing. You will design studies, analyze data and write benchmark reports. Apply at [email protected] or see https://benchlinereports.com/. Based at 30 Hudson Yards, Suite 2500, New York, NY 10001.
Enterprise Account Health & Retention Systems: Own the post-service operational journey for key Brand and Enterprise merchants. Design and deploy proactive health checks, churn-prediction models, and automated retention frameworks to systematically manage and retain hundreds of high-value merchant accounts.
Scalable Workflow & SOP Standardization: Identify friction points within the post-onboarding pipeline and build standardized operating procedures (SOPs) to optimize cross-team resolution speed, reduce total case volume, and streamline operational workflows at scale.
Data-Driven Churn Analytics & Infrastructure: Rigorously monitor post-service metrics and maintain data tracking infrastructure to visualize merchant health, driving deep-dive analytics that proactively resolve operational risks before they impact retention.
Cross-Functional Escalation Protocols: Serve as the primary operational liaison for Brand Merchants, defining structured SLAs and coordination channels with Sales, Product, and Customer Service teams to turn merchant insights into scalable product enhancements.
Squad Execution & Process Governance: Translate post-service operational strategies into disciplined daily execution, establishing project trackers and milestone frameworks to keep squad initiatives synchronized and on schedule.
Case Volume Reduction & Resolution Quality: Analyze post-service incident trends to drive systemic root-cause fixes that proactively reduce total case volume. Establish strict quality verification to ensure merchant issues are resolved thoroughly on the first attempt—eliminating premature ticket closures and significantly minimizing reopen and re-contact rates.
What You’ll Need:
2+ years of experience in B2B Operations, Customer Success, or Enterprise Account Management, ideally within a tech or fast-paced startup environment.
"Systems Architect" Mindset: A proven ability to go beyond day-to-day execution. You must demonstrate a track record of building, standardizing, and automating SOPs, tracking systems, and retention workflows that institutionalize success at scale.
Analytical Proficiency: Advanced data skills (Google Sheets/Excel, SQL/Visualization) used not just for reporting, but to diagnose merchant behavior, identify churn risks, and proactively mitigate them.
Exceptional Communication: Mastery of senior stakeholder management. You need the ability to build trust with high-value enterprise merchants and translate complex merchant feedback into actionable service and product improvements.
Resilience & Problem-Solving: Comfortable handling high-volume operational challenges and finding quick, scalable resolutions in a fast-paced, enterprise-focused environment.
Tech-Savvy: Ability to master new software, POS systems, and internal CRM/reporting tools quickly.
What Sets You Apart:
Familiarity with SQL or data visualization tools.
Experience in After Sale Admin ,After Service, SaaS, Payments, or the F&B industry.
Families to working with enterprise company is a plus.
PMO /Operation Process Improvement background is a plus.
Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.
The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
• Develop and execute business development strategies aligned with revenue and profitability
targets.
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract
negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content,
Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and
profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business
opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
Qualifications
• Bachelor’s or Master’s degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.
About The Role
As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors.
You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an
end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video
Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not
the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager
at signature. The commercial relationship stays with you — for the next deal, and the next.
Your five-step mandate:
1. Target — Work the CCO's named account list and meet existing clients to find the next service line.
2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
3. Feasibility — Price the package. Prove we can staff it and deliver at margin.
4. Pitch — Present to brand leadership and close the commercial terms.
5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next
deal.
Key Responsibilities
1. Win new clients — solutioning, then the pitch
• Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the
right delivery leads early.
• Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
2. Grow the clients we have — upsell and cross-sell
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next
deal.
• You own the client relationship.
3. Prove we can deliver it — package feasibility
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
Qualifications
Must-have — no offer without these
• Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving
muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven
service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked.
Strongly wanted — the tie-breakers
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your
default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same
day.
• Judgement: Willing to say no to a bad-fit brief — including one that came from the top.
How We'll Assess You
Four steps. We test the work, not the CV.
1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not
the others.
2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions.
3. Pitch — You present the solution to a panel, as you would to the client.
4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim.
Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
What You'll Get
• Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes
how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service
lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics,
dermatology beauty, and FMCG.
• New-business PC1 target set at appointment— a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't
figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).
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