LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.
As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.
Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.
We are looking for an Assistant Operational Risk Manager - Revenue Control to establish operational risk monitoring, strengthen control mechanisms, and reduce financial leakage across LINE MAN Wongnai's ecosystem. This role is responsible for identifying operational risks, monitoring high-impact business processes, investigating incidents, and partnering with cross-functional teams to improve operational controls.
Benchline Reports, a New York market research publisher, is hiring a Senior Researcher: $120,000 per year, full-time or part-time, remote (open to candidates worldwide), hybrid or on-site. Requirements: Bachelor's degree and 5+ years in market research, business analysis or consulting, strong spreadsheet and SQL, Python or R skills, and clear writing. You will design studies, analyze data and write benchmark reports. Apply at [email protected] or see https://benchlinereports.com/. Based at 30 Hudson Yards, Suite 2500, New York, NY 10001.
You will work closely with Business, Operations, Finance, Product, Compliance, and Engineering teams to improve operational governance, reduce financial exposure, and support sustainable business growth across On-demand Services, Payment & Financial Services, and Merchant Solutions.
What You'll Do:
Operational Risk Monitoring & Revenue Control
Develop and maintain operational risk monitoring across key business processes including budget utilization, promotion setup, incentive programs, pricing configuration, settlement, and merchant onboarding
Monitor daily operational risk indicators and identify abnormal activities, potential revenue leakage, and control failures
Build risk dashboards and analytical frameworks to provide visibility into operational risk trends and financial exposure
Quantify operational losses and identify high-impact risk areas across different business verticals
Incident Investigation & Root Cause Analysis
Lead operational incident reviews to identify process gaps, control weaknesses, and system limitations
Analyze recurring operational incidents and identify common root causes across business units
Partner with stakeholders to ensure timely investigation, resolution, and preventive actions for operational incidents
Maintain operational risk registers and support post-incident reviews
Control Framework & Process Improvement
Design and implement operational control mechanisms to prevent recurring incidents and revenue leakage
Review business workflows and recommend control improvements, validation rules, approval checkpoints, and operational safeguards
Partner with Product and Engineering teams to propose automation opportunities that reduce manual operational risks
Support business teams in implementing scalable and sustainable operational control practices
Cross-functional Risk Governance
Work closely with Business Development, Operations, Finance, Product, Compliance, and other stakeholders to improve operational governance
Drive discussions on operational risks and recommend mitigation plans based on data and business impact
Support management reporting by providing actionable insights and risk assessments for key operational initiatives
What You'll Need:
Bachelor's degree in Business Administration, Accounting, Finance, Engineering, Statistics, Information Systems, or a related field
4+ years (Assistant Manager) of experience in Operations, Risk Management, Internal Control, Audit, Consulting, Business Operations, or related functions
Strong analytical thinking with the ability to identify operational risks, investigate root causes, and translate findings into practical business improvements
Experience working with data using SQL and BI tools (e.g. Redash, Tableau, Looker, Power BI) to analyze operational performance and financial risks
Good understanding of operational processes in marketplace, e-commerce, fintech, payment, or platform businesses is a strong advantage
Experience in process improvement, operational excellence, internal control, or governance is preferred
Ability to communicate effectively and collaborate with cross-functional stakeholders, including Business, Operations, Finance, Product, and Engineering teams
Comfortable leveraging AI tools (e.g. ChatGPT, Claude, Gemini, Copilot, or equivalent) to improve analytical workflows, automate repetitive tasks, accelerate investigations, and enhance productivity
Curiosity to learn new technologies and continuously improve processes through automation and data-driven decision making
Self-driven, detail-oriented, and comfortable working in a fast-paced environment with evolving business priorities
Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.
The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
• Develop and execute business development strategies aligned with revenue and profitability
targets.
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract
negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content,
Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and
profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business
opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
Qualifications
• Bachelor’s or Master’s degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.
About The Role
As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors.
You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an
end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video
Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not
the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager
at signature. The commercial relationship stays with you — for the next deal, and the next.
Your five-step mandate:
1. Target — Work the CCO's named account list and meet existing clients to find the next service line.
2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
3. Feasibility — Price the package. Prove we can staff it and deliver at margin.
4. Pitch — Present to brand leadership and close the commercial terms.
5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next
deal.
Key Responsibilities
1. Win new clients — solutioning, then the pitch
• Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the
right delivery leads early.
• Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
2. Grow the clients we have — upsell and cross-sell
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next
deal.
• You own the client relationship.
3. Prove we can deliver it — package feasibility
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
Qualifications
Must-have — no offer without these
• Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving
muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven
service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked.
Strongly wanted — the tie-breakers
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your
default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same
day.
• Judgement: Willing to say no to a bad-fit brief — including one that came from the top.
How We'll Assess You
Four steps. We test the work, not the CV.
1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not
the others.
2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions.
3. Pitch — You present the solution to a panel, as you would to the client.
4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim.
Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
What You'll Get
• Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes
how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service
lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics,
dermatology beauty, and FMCG.
• New-business PC1 target set at appointment— a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't
figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).
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