In this role, you will be responsible for system design support, configuration, integration, testing, troubleshooting, and commissioning across project delivery. You will work closely with project managers, technical managers, construction teams, commissioning engineers, clients, and third-party vendors to ensure each solution is delivered to specification, aligned with project requirements, and executed with a strong focus on quality and safety.
Key Responsibilities
Develop and review system architecture, security system designs, device schedules, and technical specifications.
Prepare technical submissions and supporting project documentation, including shop drawings, as-built drawings, operation manuals, maintenance documents, and programming matrices.
Ensure correct specification and material ordering based on project requirements.
Ascertain design needs and help develop project scope and specifications.
Collaborate with customers, SM/PM, and relevant parties to monitor work progress and support expedited installation.
Inspect, set up, test, and commission electronic security system installations, including access control, CCTV, intrusion alarm, intercoms/public address, and electronic lock and key systems.
Support factory acceptance testing (FAT), site acceptance testing (SAT), pre-commissioning activities, and troubleshooting.
Identify and resolve system configuration issues, software-related issues, integration challenges, and technical queries.
Promote and follow company health and safety policies and procedures throughout project operations and client contracts.
Carry out proactive customer relations and provide onsite support when needed.
How You Will Do It
Own outcomes with accountability, safety, and integrity in every stage of project execution, from engineering and configuration to testing and handover.
Stay close to the work and remove obstacles for customers by tracking issues early, coordinating with stakeholders, and keeping delivery moving.
Improve every day through candor and practical problem-solving when resolving design gaps, configuration issues, and commissioning challenges.
Win as one team by working collaboratively with project managers, technical teams, construction partners, engineers, clients, and vendors.
Use clear documentation and structured technical communication to keep scope, progress, and acceptance criteria aligned.
Apply a disciplined, hands-on approach to installation verification, testing, and issue resolution so the final system performs as intended.
Qualifications
Bachelor’s degree from a reputable university in Electronics, Computer Science, Instrumentation, or Industrial Engineering.
At least 5 years of relevant experience in installation, configuration, or servicing one or more of Lenel OnGuard, CCURE 9000, HID, AMAG, BVMS, Interlogix, PIDS, DSC, or Kantech.
Experience with enterprise security platforms such as Software House, LenelS2, Gallagher, Genetec, Milestone, Senstar, and Traka.
Strong English proficiency in reading, writing, and conversation.
Computer literacy and networking knowledge, including MS Windows, Linux, Office, LAN, and Fiber Optic.
Experience in civil and electrical construction works.
Nice to Have
Certification in Lenel OnGuard, CCURE 9000, AMAG, or BVMS.
Experience in AutoCAD or Revu BlueBeam.
Strong interpersonal skills with the ability to work independently and in a team environment.
Excellent organizational and problem-solving skills.
Ability to communicate with vendors and make decisions using industry-standard knowledge.
Ability to provide technical assistance as needed to related parties.
Willingness to travel domestically and internationally.
Why Join Us
Join a collaborative team where safety, quality, and customer responsiveness matter. This is an opportunity to contribute to important security projects, work with experienced professionals across multiple disciplines, and build your technical expertise in integrated electronic security systems.
If you are ready to help deliver secure, reliable solutions for critical environments, we would like to hear from you.
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Benchline Reports, a New York market research publisher, is hiring a Senior Researcher: $120,000 per year, full-time or part-time, remote (open to candidates worldwide), hybrid or on-site. Requirements: Bachelor's degree and 5+ years in market research, business analysis or consulting, strong spreadsheet and SQL, Python or R skills, and clear writing. You will design studies, analyze data and write benchmark reports. Apply at [email protected] or see https://benchlinereports.com/. Based at 30 Hudson Yards, Suite 2500, New York, NY 10001.
Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.
The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
• Develop and execute business development strategies aligned with revenue and profitability
targets.
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract
negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content,
Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and
profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business
opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
Qualifications
• Bachelor’s or Master’s degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.
About The Role
As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors.
You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an
end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video
Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not
the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager
at signature. The commercial relationship stays with you — for the next deal, and the next.
Your five-step mandate:
1. Target — Work the CCO's named account list and meet existing clients to find the next service line.
2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
3. Feasibility — Price the package. Prove we can staff it and deliver at margin.
4. Pitch — Present to brand leadership and close the commercial terms.
5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next
deal.
Key Responsibilities
1. Win new clients — solutioning, then the pitch
• Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the
right delivery leads early.
• Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
2. Grow the clients we have — upsell and cross-sell
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next
deal.
• You own the client relationship.
3. Prove we can deliver it — package feasibility
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
Qualifications
Must-have — no offer without these
• Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving
muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven
service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked.
Strongly wanted — the tie-breakers
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your
default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same
day.
• Judgement: Willing to say no to a bad-fit brief — including one that came from the top.
How We'll Assess You
Four steps. We test the work, not the CV.
1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not
the others.
2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions.
3. Pitch — You present the solution to a panel, as you would to the client.
4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim.
Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
What You'll Get
• Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes
how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service
lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics,
dermatology beauty, and FMCG.
• New-business PC1 target set at appointment— a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't
figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).
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