About this role
- Essential Responsibilities:
- Provide level 1 application support.
- Work closely with Corporate and local IT team to implement corporate and local IT projects.
- Assist and support the development of system applications.
- Provide written specifications and work with development team for any related change management activities.
- Provide application training for end users to ensure they are well equipped with knowledge to fully utilize the applications.
- Together with other IT support team members and external consultants, capture and log all user calls and ensure prompt response and solution for users.
- Provide references for users by writing and maintaining creative user documentation.
- Provide recommendations to end users (as per policy) about accessing information and support.
- To assist in report building for business unit.
- Be up to date with latest software technologies.
