Technical & Brand Change Manager at Diageo (Closed) — GetLinks

About this role

Job Description :

About Us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more.

About the Function

Supply Chain and Manufacturing

Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.

With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships.

It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love.

About the role

Reporting to the Head of Customer Service Thailand, this is a critical role within the Thailand market, requiring close collaboration with a broad range of stakeholders across the end-to-end supply chain. The primary objective is to serve as the Technical Supply Business Partner, supporting the successful delivery and commercialization of innovation and brand change initiatives that drive market growth. The role requires expertise in packaging supplier and third-party producer performance management, ensuring capabilities and operational excellence are aligned with business objectives. In addition, the position provides specialist leadership in governance areas including Health & Safety, Wellbeing, Quality, Environmental Sustainability, Supply Audits, Risk Management, and Compliance.

Key Responsibilities

- Partner closely with Marketing, Finance, Commercial, and Supply teams to deliver new product launches, product renovations, and brand change projects, ensuring seamless supply execution from project initiation through to product availability in the market.
- Provide technical and supply chain recommendations to support project decision-making on sourcing strategies, route-to-market optimization, cost efficiency, economies of scale, packaging solutions, and project timelines.
- Lead packaging development, validation, and testing activities to ensure product integrity, quality, and consumer satisfaction.
- Drive productivity and continuous improvement initiatives from a technical supply perspective.
- Serve as the market Health & Safety Champion, delivering communications, training, and capability-building programs in collaboration with the Regional Health & Safety team.
- Lead key governance and technical compliance initiatives within the Thailand market.
- Ensure all supported manufacturing partners, including local third-party producers and packaging suppliers, operate in compliance with local regulatory requirements, environmental standards, health and safety regulations, Diageo Global Risk Management Standards, Operational Excellence Standards, and relevant compliance and ethics policies.
- Monitor and assess supplier performance to ensure consistent delivery, quality, sustainability, and compliance with business expectations.

Experience / skills required

- Bachelor’s degree in science, engineering, or a related field; relevant postgraduate qualifications are advantageous.
- Minimum of 5 years' experience across governance, quality, technical operations, and supply chain functions, ideally within the beverage, alcoholic drinks, FMCG, or consumer packaged goods (CPG) industry.
- Proven experience in Quality Management, Innovation & Brand Change, and Project Management.
- Manufacturing operations experience is preferred; distilling and/or bottling experience would be an added advantage.
- Governance auditing experience and/or auditor certification are highly desirable.
- Strong knowledge of quality systems, health and safety regulations, environmental standards, and compliance requirements.
- Demonstrated commercial acumen, analytical thinking, problem-solving capability, and financial literacy.
- Excellent communication and stakeholder management skills, with the ability to build effective relationships across all organizational levels and external partners.
- Proven ability to act as a trusted business partner, influencing decisions and collaborating effectively within cross-functional teams to achieve business objectives.

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

Worker Type :

Regular

Primary Location:

Bangkok

Additional Locations :

Job Posting Start Date :

2026-09-18

Business Solution Lead

GetLinks Recruitment

฿150K1 day ago

About The Role As Business Solution Lead, you're the senior operator who turns complex brand problems into Ripples solutions — and then closes them. Reporting directly to the CCO with no team beneath you, you're deliberately a solo seat: we rebuild the bundle for every client we win, and the scoping, pricing, and pitch are senior work that doesn't scale by adding juniors. You'll work the CCO's named account list and the deals that come in through senior channels — brands that need to buy an end-to-end solution across our seven service lines (Commercial Live, Fulfillment, Affiliate, Shop Management, KOL, Video Production, and — selectively — Marketing), not a point service. You'll partner with delivery leads to build the right mix (not the biggest one), price it, prove we can staff it at margin, pitch it to brand leadership, and hand delivery to the cluster manager at signature. The commercial relationship stays with you — for the next deal, and the next. Your five-step mandate: 1. Target — Work the CCO's named account list and meet existing clients to find the next service line. 2. Solution — Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix. 3. Feasibility — Price the package. Prove we can staff it and deliver at margin. 4. Pitch — Present to brand leadership and close the commercial terms. 5. Hand over — Cluster manager takes delivery at signature. The commercial relationship stays here, for the next deal. Key Responsibilities 1. Win new clients — solutioning, then the pitch • Turn a brand's problem into a Ripples bundle — scoped across seven service lines and made real by pulling in the right delivery leads early. • Work the accounts the CCO names — the deals we decide to go after, not only the ones that come in. • Present to the brand's senior leadership and close the commercial terms. • You own new-business PC1. 2. Grow the clients we have — upsell and cross-sell • Sit with existing clients and their cluster manager to find the next service line, then scope and close it. • Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next deal. • You own the client relationship. 3. Prove we can deliver it — package feasibility • Price the package, confirm we can staff it, and model the margin before anything is promised. • Say no — to a bad-fit brief, an unbuildable scope, or a price that only works on paper. • You own what we promise. Qualifications Must-have — no offer without these • Consulting mind: 5+ years with a management consulting skillsets — or the same structured problem-solving muscle built elsewhere. • Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven service lines far faster. • Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried. • Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths. • Agile: Small team, no support layer. You go the extra mile because the job needs it — not because someone asked. Strongly wanted — the tie-breakers • AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work —research, modelling, deck-building — as your default, not a claim. • Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing. • Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same day. • Judgement: Willing to say no to a bad-fit brief — including one that came from the top. How We'll Assess You Four steps. We test the work, not the CV. 1. Scoping case — We give you a real brand brief. You build the bundle and defend why those service lines and not the others. 2. Feasibility — You price it, staff it, and show the margin. We push on the assumptions. 3. Pitch — You present the solution to a panel, as you would to the client. 4. AI demonstration — You show how you used AI to get there — the tools and the thinking, not a claim. Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat. What You'll Get • Direct report to the CCO — one of seven at that layer — with a mandate to build a brand-new function that shapes how Ripples wins the next tier of business. • End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service lines and some of Thailand's most complex brand engagements — global sportswear, consumer electronics, dermatology beauty, and FMCG. • New-business PC1 target set at appointment— a clear number, a direct line of sight to impact. • Work at the leading edge of AI-powered commerce — building ways of working that most agencies haven't figured out yet. • Fast-track your career in a hyper-growth commerce company (20 → 200+ in two years).

Apply →

Technical & Brand Change Manager

This role is no longer accepting applications

About this role

Diageo

Similar roles

E-commerce Business Development Director

Related links

Business Solution Lead

Account Manager / Senior Account Manager

Related insights

The Convergence of HR Tech: Integrating AI Across Your HR Ecosystem

JOB EXPO THAILAND 2026

Future of Freelancing: How AI is Reshaping the Gig Economy