Sales Manager - MICE

About this role

• Job Description
• Primary Responsibilities
• Sales Management
• Achieve daily targeted number of sales calls with effectiveness.
• Develop business leads for the Hotel on a weekly basis.
• Prepare monthly list of accounts to penetrate for the following month.
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts.
• Prepare monthly action plan for main market segment.
• Perform monthly review account profile on room nights production and average rate.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts.
• Update management on VIP arrivals, meet and greet accordingly.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Attend hotel clients and local community business events to network and maintain high visibility.
• Update Director of Sales / Director of Sales & Marketing on market trends and business leads.
• Manage key or high-profile accounts with direct responsibility for relationship development and revenue optimization.
• Represent the hotel in high-level business negotiations or trade shows when delegated by DOS / DOSM.
• Team Management
• Interview, select and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Mentor and support junior team members to improve performance and achieve targets.
• Assist the Director of Sales & Marketing in team coaching, onboarding, and skills development initiatives.
• Other Responsibilities
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Be aware of the hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the assigned by the Management.
• Main Complexity/Critical issues in the Job
• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed.
• Balancing the dual responsibility of account management and team guidance.
• Leading by example in both sales performance and professional conduct.
• Qualifications
• Minimum 5 years of experience in hotel sales, with at least 2 years in a supervisory or senior role.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Strong leadership,mentoring, interpersonal and training skills.
• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.