Trust & Safety SME Analyst (English Speaking)

Job Description - Assist in identifying solutions to more complex DRO related queries - Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively - Assist users with DRO process workflows - Identify, recommend and implement process improvements - Communicate relevant information on a timely basis to Agents & Team Leads and escalate issues or complex delivery items when required - Mentoring new and junior agents on best practices Required Skills & Experience Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values Positive, target delivery focused attitude and experience of a service delivery environment desirable Excellent time management skills and able to proactively and independently manage workload and targets Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately Familiar with MS Office and able to manage multiple tools / web browsers at one time Excellent Problem Solving and Organisation Skills Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the team Required Skills & Experience - Fluent in English (reading, writing, speaking) - Able to work as night shift, 5 days/ week - Bachelor's degree - Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values - Positive, target delivery focused attitude and experience of a service delivery environment desirable - Excellent time management skills and able to proactively and independently manage workload and targets - Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately - Familiar with MS Office and able to manage multiple tools / web browsers at one time - Excellent Problem Solving and Organization Skills - Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the tea About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.