About this role
- Key Duties and Responsibilities:
- Help improve the quality and safety of online content by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrics for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models.
- Become and remain knowledgeable about the Client's products and policies
- Make well-balanced decisions and personally driven to be an effective advocate for the platform's community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Review content within agreed turnaround times and standards of quality
- Identify inefficiencies and improvement opportunities in workflows and suggest solutions or recommendations
- Recognize trends and patterns, and escalate issues that may affect the delivery of work in a timely manner
- Qualifications:
- Preferred Bachelor’s Degree any field
- Strong interpersonal skills, verbal, and written communication skills and most importantly empathy
- Familiar and/or proficient in using social media applications
- Passionate about the Internet and has high level of proficiency in utilizing search engines
- Has good attention to detail and able to work analytically within a problem-solving environment
- High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by the Analyst, which is critical for decisions
- Should clear English language proficiency test
- Able to adapt to continuous change
- Flexible in cyclical work schedule
- Work Conditions:
- Dynamic and fast-paced working environment
- Shifting schedule including work hours at night
- Overtime may be required
- We work on Public Holidays
- Wellness support and one on one sessions with wellness coaches
- About Accenture
- We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
- Equal Employment Opportunity Statement
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
- Accenture is committed to providing veteran employment opportunities to our service men and women.
