About this role
*Please note that this role is remote type of work and you will be working on shift rotational basis
Role Description
This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.
Responsibilities
- Own resolving partner issues by using all available tools and resources.
- Work closely with internal teams to troubleshoot and solve issues experienced by our partners
- Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution
- Solicit, organize and contextualize product feedback from partners
- Manage ticket flow and communications across multiple teams
- Assess, quantify and implement workflow improvements to scale out support
Qualifications
- 1-2 years of experience in issue resolution/ incident management
- Ability to work independently and solve partner issues without oversight
- Ability to analyse data and make informed recommendations
- Knowledge of Google Spreadsheets and Microsoft Excel
- Exceptional written and verbal communications skills
- Ability to work cross-functionally and across multiple time zones and functions
- Standout executor with attention to detail, strong organizational skills, and ability to drive results
- Advanced level of written and & spoken English
- Previous experience of working in the media industry would be an advantage
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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