About this role
The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services.
Responsibilities:
- Communicate with customers via phone, email, and chat.
- Provide accurate information about products, payments and refunds.
- Collaborate with internal departments to fulfil customer needs.
Qualifications:
- Minimum 6 months of voice customer service experience.
- Fluent in English and Japanese.
- Excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize efficiently.
- Flexible with rotational shifts, including nights and overnights.
- Available to start immediately.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
