Customer Success Manager, Vietnam

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview We are seeking an exceptional Customer Success Manager to join our team, focusing on our most complex, high-value customer engagements. In this role, you will act as a strategic advisor and technical orchestrator for customers enrolled in our Signature Success plan. You aren't just managing an account; you are driving large-scale digital transformation. You will challenge the status quo, bridge the gap between Business and IT, and ensure customers maximize their ROI on the Salesforce platform through innovation, agility, and continuous improvement. Key Responsibilities - Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization. - Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges. - Business Transformation: Act as a digital strategy thought leader, aligning Salesforce’s multi-cloud capabilities (Sales & Service Cloud) with the customer’s specific P&L goals and industry domain. - Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery. - Growth & Retention: Drive "Adoption, Performance, and Engagement" to prevent attrition and identify opportunities for additional Salesforce capabilities. Foundational Requirements & Skills - Language Proficiency: Professional fluency in Vietnamese is required to lead workshops, governance calls, and strategic sessions with our Vietnam customer base. - Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields. - Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. - Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business. - Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms. - Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development - Platform Expertise: Technical mastery of the Salesforce Sales & Service Cloud platforms. You should be comfortable discussing architecture, use cases, and configuration. - Program Management: Proven ability to manage highly-matrixed organizations and own complex execution plans for enterprise-level digital transformations. - Consulting Mindset: Strong analytical background with the ability to provide "thought leadership" rather than just reactive support. - Agility: A quick learner with an aptitude for on-the-job skill acquisition in a fast-paced, evolving technical environment. Preferred Qualifications - Salesforce Admin Certification (Strongly preferred). - Additional Salesforce Consultant certifications (Sales Cloud, Service Cloud, or Data Cloud). - Deep experience in specific industry domains (e.g., FSI, Retail, or Manufacturing) related to CRM use cases. Note: This role is office-flexible, and the expectation is to be in office 3 days per week. *LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.