Service Staff (BIT) -Hourly

Key skills: 1. Logistics domain knowledge (WMS, TMS, cross-border & last-mile) 2. Business requirements writing (BRD/PRD) 3. Data analysis (SQL/Python) ASEAN regional experience and familiarity with local carriers (J&T, Ninja Van, etc.) is a bonus Job Responsibilities - Requirement Discovery and Analysis:Work closely with logistics teams across ASEAN regions (such as Indonesia, Thailand, Vietnam, Malaysia, etc.) to map out the entire process of cross-border first-mile, overseas warehouse fulfillment, local last-mile, and reverse returns, identifying key pain points and translating them into standardized system requirements (BRD/PRD). - Cross-border Business Process Design: Design and optimize business workflows and system logic for cross-border logistics fulfillment and local last-mile delivery tailored to Southeast Asian localized scenarios, including multi-carrier integration, waybill management, logistics billing, claims, and reverse returns. - Collaboration and Execution:Coordinate with the headquarters R&D team, local Southeast Asian business teams, and third-party partners (such as local 3PL logistics providers, payment gateways, customs clearance systems) to ensure timely and high-quality implementation of logistics requirements. - Data Analysis and Business Insights: Monitor key logistics metrics such as waybill fulfillment rate, last-mile delivery success rate, return rate, and logistics costs; provide business decision support and product iteration recommendations through data analysis. Job Requirements - Education and Experience: Bachelor’s degree or above, with 3‑5 years or more of experience in requirement analysis (BA) or product management (PM) within internet, cross-border e-commerce, retail, or smart logistics industries. - Domain Knowledge: Familiar with WMS, TMS, and the complete business processes of cross-border customs clearance, first-mile transportation, local last-mile delivery, and reverse returns. - Language and Cross-cultural Communication: Proficient in English as a working language (excellent listening, speaking, reading, and writing skills); fluency in Chinese preferred; knowledge of Indonesian, Thai, or Vietnamese is a plus. - Comprehensive Skills: Strong logical thinking, documentation skills (Axure/Visio/Figma/Jira), and stress resilience; able to work across time zones and travel to ASEAN countries. Preferred Qualifications - Experience living locally or on-site business trips for logistics projects in major ASEAN countries (such as Indonesia, Thailand, Vietnam). - Familiarity with Southeast Asian local logistics ecosystems (such as integration standards for J&T, Flash Express, Ninja Van, etc.). - Proficiency in data analysis tools like SQL/Python, with capabilities in logistics metric modeling and cost analysis.

Key skills: 1. ASEAN e-commerce & omnichannel marketing knowledge 2. CRM/marketing automation systems 3. Data analysis (SQL/Python) Job Responsibilities - Requirement Discovery and Analysis: Work closely with the ASEAN regional marketing team to map out the entire marketing process, identify localized business pain points, and translate them into standardized system requirements (BRD/PRD). - Cross-border Business Process Design:Design and optimize omnichannel marketing workflows and system logic tailored to ASEAN local scenarios, including integration with standalone sites, Amazon, promotional campaigns, membership operations, channel rebates, and social media advertising workflows. - Collaboration and Execution:Coordinate with the headquarters R&D team, ASEAN local business teams, and third-party partners (local payment gateways, North American marketing service providers) to ensure timely and high-quality delivery of marketing requirements. - Data Analysis and Business Insights:Monitor key metrics such as marketing conversion rates, campaign ROI, member repurchase rates, and channel distribution effectiveness, providing data-driven support for business decisions and product iterations. Job Requirements - Education and Experience:Bachelor’s degree or above, with 3-5 years or more experience in requirement analysis (BA) or product management (PM) within internet, cross-border e-commerce, or retail industries. - Domain Knowledge:Familiar with ASEAN mainstream e-commerce operations such as Amazon and standalone sites, including campaign mechanisms, marketing automation, or CRM system architecture; understanding of ASEAN channel distribution and social media marketing strategies. - Language and Cross-Cultural Communication:Proficient in English as a working language (excellent listening, speaking, reading, and writing skills), capable of independently conducting cross-timezone ASEAN meetings and producing English business documents; fluency in Chinese is a plus. - Comprehensive Skills:Strong logical thinking, documentation skills (Axure/Visio/Figma/Jira), and stress resilience; able to work across time zones and travel within ASEAN as needed. Preferred Qualifications - Experience living locally or traveling for marketing projects in major ASEAN countries such as Indonesia, Thailand, or Vietnam. - Familiarity with ASEAN marketing compliance, privacy laws, and channel distribution policies. - Proficiency in data analysis tools like SQL/Python and ability to build marketing KPI frameworks.