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- Job Location:
- MiVC Samui Preview Centre

Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges.
- Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.
- Presents and involve guests in the opportunity to experience the finest vacation ownership product via a trial
- package. Promote and support all aspects of customer service. Maintain a professional and personal image
- that upholds the MiVC standards of integrity, quality and service to customers. Performance of the essential duties will be success for Club Explorer. Holiday Plus Consultant is expected to meet or exceed the PMP requirements. Holiday Plus Consultant is responsible for always upholding the SOP and Business rules.
- Prepare each day to meet guests professionally.
- Achieve established goals within established time frames; establish commitment to goals, self and the Company.
- Presents the Club Explorer Package/ Holiday Plus Package information according to training specifications and management direction.
- Make outbound dials at a rate of 3 hours a day for potential guests to sell a discounted holiday package and meet all efficiency guidelines set forth.
- Use approved Club Explorer Package/ Holiday Plus Package presentation and support materials effectively and exclusively.
- Present appropriate pricing and options in accordance with specified guidelines.
- Ask the guests to purchase a package according to training specifications and direction of management and conform to the financial needs of the guests
- Follows all approved Club Explorer Package/ Holiday Plus Package closing procedures.
- Complete all appropriate new package holder documentation as required.
- Greetings and exits for each guest in a warm and friendly manner, while providing customer service to guests as specified in training and direction of management.
- Maintain the highest level of company/competition product knowledge by attending all required training sessions.
- Adheres to all established presentations and corporate policies and procedures.
- Completes other duties as requested/assigned by management.
- Person Specification
- Achievement of all personal revenue efficiency targets established as part of defined goals,
- Attainment of high internal and external customer satisfaction,
- Conduct a professional personal presentation,
- Maintain high standards of grooming, personal hygiene, dress code and punctuality
- Perform as an active and positive team member.
- Additional Personal Attributes
- To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Sales Ability: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea from customers.
- Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments. Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; continually monitor own work to ensure quality and improvement; prioritize and plan work activities; perform duties efficiently; establish goals and objectives.
- Develop Customer Satisfaction/Loyalty: Effectively meet customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty; fulfil commitments.
- Teamwork: Actively participate as a member of the team to advance the team toward goal completion; share expertise with others; exhibit objectivity and openness to others’ views; Provide and accept feedback; establish a positive spirit; support everyone’s efforts to succeed; listen to others without interrupting; keeps emotions under control; remain open to others’ ideas.
- Decision Making: Identifying and understanding issues, problems and opportunities; Use effective approaches for choosing a course of action or developing solutions; taking action that is consistent with available facts, constraints and probably consequences.
- Ability to Adjust: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures; Change method or approach to best address the issues being addressed.
- Ethics: Maintain and promote social, ethical and organizational norms in conducting internal and external business activities; treat people with respect; honor commitments; inspire the trust of others; works ethically and with integrity; uphold organizational values.
- Education: Actively identify new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Assess self-strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills.
- Stress Management: Maintain stable performance under pressure; handle stress in a manner that is acceptable to others and to the organization.
- Attitude: Consistently taking ownership of and positive and confident approach to goals and tasks at hand; set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence.
- Written/Oral Communication: Listen and follow up to achieve clarity; respond well to questions; participate in meetings; ability to read and comprehend information.
- Diversity: Show respect and sensitivity for cultural differences; promote harassment free environment.
- Professionalism: Approach others in tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions.
- Safety and security: Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
- Attendance/Punctuality: Consistently present to work timely; arrive at meetings and appointments timely.
- Decisiveness: Display willingness to make decisions; exhibit sound and accurate judgment; include appropriate people in decision making process; make timely decisions.
- Contacts: Customer, MiVC associates (presentations, Sales, administration, shared services, resort operations).
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