Avani Riverside Bangkok Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
The Guest Service Centre Agent is a key representative of our hotel and the Anantara brand. He or she creates one of the most powerful first impressions to our guests. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency, and friendliness.
KEY DUTIES AND RESPONSIBILITIES
To obtain guests information by answering telephone calls; transfer calls to other departments; verifying information.
To explain hotel procedures; answer questions; solve problem; provide information; receive food order and forward to Room Service
Completes monthly complaint report and send to Guest Service Centre Manager.
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments,
To attend hotel events, daily shift briefings and training to improve professional skills.
QUALIFICATIONS
Bachelor’s degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field.
Previous experience in Guest Service, Guest Relations, Front Office, Call Centre, Telephone Operator, or Customer Service within a hotel or hospitality environment is preferred.
Strong communication and interpersonal skills, with a pleasant and service-minded personality.
Excellent telephone etiquette and ability to communicate clearly and professionally with guests.
Good problem-solving and complaint-handling skills, with the ability to remain calm and professional under pressure.
Good knowledge of hotel operations, room types, rates, facilities, restaurants, promotions, spa, health club, and other hotel services.
Strong customer-service orientation with a genuine desire to exceed guest expectations.
Ability to multitask, prioritize, and respond promptly to guest requests and inquiries.
Good English communication skills, both verbal and written. Additional languages are an advantage.
Good computer skills, including Microsoft Office and hotel systems.
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AI CV FIT CHECK
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Pay: US$900-1,400/month, set by your experience and location. More experienced, qualified people are paid at the top of the range. Paid trial of 2-4 weeks at US$225/week.
This is a full-time, long-term remote role. It is not project-based or freelance work.
Hours: Remote, full-time (about 40 hours a week), with 3-4 hours overlap with Eastern Time (Canada) every weekday.
About us
We're a growing health and supplement brand in Canada, working to grow from Amazon into a household consumer brand with our own online store. We're a small team and we move fast. You'll work directly with the founder and with our designer.
Who we're looking for
Attitude matters as much as experience. We want someone who treats the brand like it's their own.
You'll be a great fit if you:
- Own results, not tasks. You know what grew the list or drove sales last week and why
- Test fast, read the numbers, and cut what isn't working
- Use AI tools every day and build workflows that save the team time
- Write clearly and give short, honest updates, including bad news early
- Can brief a designer and guide a teammate
- Want a long-term main job, not a side gig
Please don't apply if you're looking for a part-time gig, a short project, or a second job next to another full-time one.
What you'll do
- Instagram: own the content plan and growth, Reels, stories and carousels, creator and UGC collabs
- Email: own Klaviyo, build and improve flows (welcome, abandoned cart, post-purchase, win-back), plan weekly campaigns and segments, grow the list
- SMS: set up and run SMS flows and campaigns, grow the SMS list, keep it compliant
- Shopify: run the store and improve conversion with tests on product pages, offers, bundles and checkout
- DTC ads: help run Meta and TikTok ads with the founder, from angles and copy to creative briefs, launching tests and reading results
- AI: use AI tools across content, copy, video, research and reporting, and set up simple automations
- Lead: own the marketing calendar and guide our Marketing Manager
- Report: a short weekly report (store sales and conversion, email/SMS revenue, list growth, Instagram growth, ad results, next tests) and a monthly review
Requirements
- 3+ years marketing a consumer product brand online (DTC / e-commerce)
- You've built email flows and campaigns yourself in Klaviyo or similar, with revenue results you can show
- Instagram growth you can show: accounts you ran, content you led, real numbers
- Hands-on with Shopify admin and conversion testing
- Heavy, daily use of AI tools (e.g. ChatGPT, Claude, Midjourney, Canva AI, CapCut) and you can show us how
- Strong written English. Working English is required.
- Comfortable with numbers: Google Sheets, Shopify and Klaviyo reports
- Reliable computer, internet and power backup
Nice to have, not required: SMS tools (Postscript, Attentive, Klaviyo SMS); Meta Ads Manager or TikTok Ads hands-on; Shopify CRO apps and A/B testing; influencer or UGC programs; supplements, health or beauty brands; knowing what health claims a supplement can and can't make.
Your future here
- Long-term role on a growing brand, working directly with the founder
- Room to grow into Head of Marketing or Growth, help hire and lead a small team, own launches and new channels
- Pay grows with your impact, with regular raise reviews
Due to high volume, if you haven't heard from us within 2 weeks, please consider your application unsuccessful.
How to apply
Email [email protected] with the subject line starting "MKT-SR" (applications without it won't be reviewed). Include:
1. Your CV, with the brands you've marketed, the channels you ran, and your role on each
2. 2-3 work samples with results: an Instagram account you grew, an email or SMS flow you built (screenshots with revenue or open/click rates, blur client names), or a Shopify store you improved
3. A short video of 3 minutes or less, with you on camera: introduce yourself, say why this role interests you, and tell us about one campaign that worked and one that didn't, and why. Loom, an mp4, or a Google Drive link (set to "Anyone with the link") are all fine.
Or apply: https://tally.so/r/2jBDxM
Our process
1. Application review
2. Short unpaid skills test (2-3 hours max, 48 hours to send it). It's only a skills check; we won't use your work. AI use is allowed; we look at your thinking
3. 30-45 minute video interview where you share your screen, walk us through your test and real accounts
4. 2-4 week paid trial with weekly goals
5. Full-time role
Pay: US$600-1,000/month, set by your experience and location. More experienced, qualified people are paid at the higher end. Paid trial of 2-4 weeks at US$150-175/week.
This is a full-time, long-term remote role. It is not project-based or freelance work.
Hours: Remote, full-time (about 40 hours a week), with 3-4 hours overlap with Eastern Time (Canada) every weekday.
About us
We're a growing health and supplement brand in Canada, working to grow from Amazon into a household consumer brand with our own online store. We're a small team and we move fast. You'll work directly with the founder and with our designer.
Who we're looking for
We want someone who's genuinely good at this, with grit and a habit of learning fast. Attitude matters as much as experience.
You'll be a great fit if you:
- Learn fast and teach yourself new things without waiting to be shown
- Keep going when something doesn't work the first time
- Use AI tools every day and love trying new ones
- Write clear, natural English and care about small details
- Give short, honest updates and ask when you're stuck
- Want a long-term main job and to grow into a bigger marketing role
- Own results, not just tasks
Please don't apply if you're looking for a part-time gig, a short project, or a second job next to another full-time one.
What you'll do
- Instagram: make and schedule Reels, stories and carousels, write captions, reply to comments and DMs, track what works
- Email: build and send weekly email campaigns in Klaviyo, help set up and test flows
- SMS: write and send SMS campaigns, keep the list clean and opted-in
- Shopify: update products, pages, banners and discount codes
- DTC ads: make ad variations (copy, simple edits in Canva or CapCut) for Meta and TikTok tests
- AI: use AI tools for content, copy, short videos and research, and find faster ways to do things
- Report: a short weekly update on what you did, the numbers, and what you'll try next
Requirements
- 2+ years hands-on marketing for a consumer product brand online, with results you can show (Instagram growth, email or SMS numbers, store sales)
- You've run Instagram for a brand and written and sent email campaigns yourself (Klaviyo or similar)
- Daily use of AI tools (e.g. ChatGPT, Claude, Canva AI, CapCut) and you can show us how
- Comfortable in Canva and/or CapCut
- Good written English. Working English is required.
- Basic Google Sheets
- Reliable computer, internet and power backup
Nice to have, not required: building Klaviyo flows; Postscript or Attentive; Shopify admin; Meta Ads Manager; health, beauty or supplement brands.
Your future here
- Long-term role on a growing brand, working directly with the founder
- Room to grow into Senior Marketing Manager or Head of Marketing as you take on more
- Pay grows with your impact, with regular raise reviews
Due to high volume, if you haven't heard from us within 2 weeks, please consider your application unsuccessful.
How to apply
Email [email protected] with the subject line starting "MKT-MGR" (applications without it won't be reviewed). Include:
1. Your CV
2. 2-3 work samples with results: an Instagram account you ran (follower and engagement numbers), an email or SMS campaign you sent (open/click rates are great, blur client names), or content you made with AI tools
3. A short video of 3 minutes or less, with you on camera: introduce yourself, say why this role interests you, and tell us about something hard you taught yourself recently. Loom, an mp4, or a Google Drive link (set to "Anyone with the link") are all fine.
Or apply: https://tally.so/r/2jBDxM
Our process
1. Application review
2. Short unpaid skills test (2-3 hours max, 48 hours to send it). It's only a skills check; we won't use your work. AI use is allowed; we look at your thinking
3. 30-minute video interview where you share your screen, walk us through your test and show how you use AI
4. 2-4 week paid trial with weekly goals
5. Full-time role
เรารู้กันดีว่า Gig Economy เป็นเรื่องที่เกี่ยวข้องกับความคล่องตัวและการปรับตัวเสมอมา แต่การผสาน AI เข้ามาในระบบเศรษฐกิจนี้กำลังนำมาซึ่งยุคสมัยใหม่ สำหรับเหล่าฟรีแลนซ์แล้ว AI เป็นสิ่งที่เข้ามาเปลี่ยนแป…
