About this role
- About us
- LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.
- As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.
- Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.
- We are looking for an Assistant Operational Risk Manager - Revenue Control to establish operational risk monitoring, strengthen control mechanisms, and reduce financial leakage across LINE MAN Wongnai's ecosystem. This role is responsible for identifying operational risks, monitoring high-impact business processes, investigating incidents, and partnering with cross-functional teams to improve operational controls.
- You will focuses on three core pillars:
- Operational Risk Monitoring
- Revenue Leakage Prevention
- Control Design & Process Improvement
- You will work closely with Business, Operations, Finance, Product, Compliance, and Engineering teams to improve operational governance, reduce financial exposure, and support sustainable business growth across On-demand Services, Payment & Financial Services, and Merchant Solutions.
- What You'll Do:
- Operational Risk Monitoring & Revenue Control
- Develop and maintain operational risk monitoring across key business processes including budget utilization, promotion setup, incentive programs, pricing configuration, settlement, and merchant onboarding
- Monitor daily operational risk indicators and identify abnormal activities, potential revenue leakage, and control failures
- Build risk dashboards and analytical frameworks to provide visibility into operational risk trends and financial exposure
- Quantify operational losses and identify high-impact risk areas across different business verticals
- Incident Investigation & Root Cause Analysis
- Lead operational incident reviews to identify process gaps, control weaknesses, and system limitations
- Analyze recurring operational incidents and identify common root causes across business units
- Partner with stakeholders to ensure timely investigation, resolution, and preventive actions for operational incidents
- Maintain operational risk registers and support post-incident reviews
- Control Framework & Process Improvement
- Design and implement operational control mechanisms to prevent recurring incidents and revenue leakage
- Review business workflows and recommend control improvements, validation rules, approval checkpoints, and operational safeguards
- Partner with Product and Engineering teams to propose automation opportunities that reduce manual operational risks
- Support business teams in implementing scalable and sustainable operational control practices
- Cross-functional Risk Governance
- Work closely with Business Development, Operations, Finance, Product, Compliance, and other stakeholders to improve operational governance
- Drive discussions on operational risks and recommend mitigation plans based on data and business impact
- Support management reporting by providing actionable insights and risk assessments for key operational initiatives
- What You'll Need:
- Bachelor's degree in Business Administration, Accounting, Finance, Engineering, Statistics, Information Systems, or a related field
- 4+ years (Assistant Manager) of experience in Operations, Risk Management, Internal Control, Audit, Consulting, Business Operations, or related functions
- Strong analytical thinking with the ability to identify operational risks, investigate root causes, and translate findings into practical business improvements
- Experience working with data using SQL and BI tools (e.g. Redash, Tableau, Looker, Power BI) to analyze operational performance and financial risks
- Good understanding of operational processes in marketplace, e-commerce, fintech, payment, or platform businesses is a strong advantage
- Experience in process improvement, operational excellence, internal control, or governance is preferred
- Ability to communicate effectively and collaborate with cross-functional stakeholders, including Business, Operations, Finance, Product, and Engineering teams
- Comfortable leveraging AI tools (e.g. ChatGPT, Claude, Gemini, Copilot, or equivalent) to improve analytical workflows, automate repetitive tasks, accelerate investigations, and enhance productivity
- Curiosity to learn new technologies and continuously improve processes through automation and data-driven decision making
- Self-driven, detail-oriented, and comfortable working in a fast-paced environment with evolving business priorities
