At Etihad, every exceptional journey begins on the ground. Our Premium Lounge is where hospitality, service excellence and leadership come together to create memorable experiences for guests before they board. We are looking for an experienced Lounge Supervisor to lead our Premium Lounge team in Bangkok, Thailand, ensuring the highest standards of service, hospitality and performance are delivered every day.
This is an opportunity to take the next step in your career, driving guest satisfaction and upholding the premium standards that define the Etihad experience. As we continue our ambitious growth journey, you'll be part of a global airline that values excellence, innovation and exceptional guest experience.
What does this mean for you?
Lead and inspire a team in a premium hospitality environment at one of Asia's busiest international airports
Drive service excellence and create memorable experiences for guests travelling across our global network
Play a key role in achieving guest satisfaction and performance targets
Join one of the world's fastest-growing airlines with exciting opportunities for career growth and development
Enjoy a competitive salary and comprehensive benefits package
Your role
Lead the day-to-day operation of the Etihad Premium Lounge, ensuring consistent delivery of service, hospitality and operational standards
Drive lounge performance by achieving guest satisfaction, NPS and operational targets while maintaining a premium guest experience
Oversee supplier and service provider performance, ensuring compliance with quality, hygiene, inventory and operational standards
Manage lounge budgets, control expenditure and identify opportunities to generate additional revenue through ancillary sales and third-party airline partnerships
Build and maintain strong relationships with airport authorities and key operational stakeholders
Investigate guest feedback and complaints, ensuring timely resolution and implementation of corrective actions where required
Proactively engage with guests to understand their needs and identify opportunities to continuously enhance the lounge experience
Ensure all lounge administration, reporting and operational processes are completed accurately and in a timely manner
Qualifications
High school certificate
Minimum 3 years of experience in an airline, airport lounge, hotel, hospitality or customer service environment
Minimum 1 year of experience in a supervisory or team leadership role
Fluent in written and spoken English (C1 level or above)
Proven ability to lead, motivate and develop frontline teams
Strong guest service, communication and stakeholder management skills
High standards of personal presentation and professionalism
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
AI CV FIT CHECK
CV ของคุณเหมาะกับงานนี้แค่ไหน?
อัปโหลด CV แล้วให้ AI เปรียบเทียบกับ JD เพื่อบอกจุดแข็ง จุดที่ควรปรับ และทักษะที่ขาด
เรารู้กันดีว่า Gig Economy เป็นเรื่องที่เกี่ยวข้องกับความคล่องตัวและการปรับตัวเสมอมา แต่การผสาน AI เข้ามาในระบบเศรษฐกิจนี้กำลังนำมาซึ่งยุคสมัยใหม่ สำหรับเหล่าฟรีแลนซ์แล้ว AI เป็นสิ่งที่เข้ามาเปลี่ยนแป…
